Sync

How can I disable the status column on Windows?
Dear Madam/Sir, I have a paid subscription of Dropbox and as a professional writer I use mainly Explorer and Microsoft Office with hundreds of different files and documents. I am orientated to the name of my files and documents, and therefore I don't want to see any other information, as it is very distracting and useless…
Cannot set default sync state for new files to "available offline"
I am unable to select "Available offline" as the "Default sync state for new files" within the desktop application Preferences. I do have the ability through the "right click" menu to "Make available offline" or "Make available online-only" This was working in previous versions. I only noticed recently because someone…
My Apple Mini is stuck on indexing in the desktop app
Device Apple Mini Operating System/Browser (if using the web) mac os: Sequoia 15.3.1) Dropbox App Version (if using the app) Latest Downloaded Syncing Status Indexing last 12 Hours Question or Issue I re-installed dropbox and have tried to sysnc to new imac but is stuck on indexing. Have give it full access to hard drive…
My C:\ isn't accessible after deleting my account
Does Dropbox have the ability to pull up laptop external hard drive files. Problem is, soon I subscribed Dropbox went crazy pulling everything. And I end up canceling and my computers C:\ is not accessible. Access is denied. Location is not available Dropbox Plan Im sure it was basic or standard. I jumped the gun and…
"Do not sync" option on desktop not appearing? (Mac)
I have large folders I do not want to sync — from my computer to Dropbox — but when I right click, there is no option for "Do not sync". It appears sometimes when I re-install Dropbox or if I log out and login again, but it's temperamental and doesn't always appear.... Screenshot of my "right click" menu below. This is so…
Why are my files showing both on my desktop and my local Dropbox folder?
Device: PC Operating System/Browser (if using the web): Windows 11 Dropbox App Version (if using the app): I just deleted the Dropbox App Syncing Status: Status was up to date with hundreds of sync conflicts. Question or Issue When I open Windows Explorer, Dropbox files now show are on desktop as well as in dropbox folder?…
Dropbox is making me re-download everything every time I reinstall the desktop app.
Every time that there is some issues with dropbox or I need to reinstall macos, I have to go through the painful experience of re-downloading all files stored on dropbox locally, because I want to have them available offline, as well as online. I am talking about files that are already on my local drive, but are not going…
Should I opt out of File Provider?
Device Macbook Pro M1 2021 64gb RAM Operating System/Browser (if using the web) macOS 15.3.2 Dropbox App Version (if using the app) 229.3.5074 Dropbox Plan Plus So I'm thinking about opting out of File Provider. I'm a design engineer and music producer. So I'm using a lot of "offline files", such as: * Figma – downloading…
I see logs of the same device under various IP addresses and Dropbox re-synced to another drive.
HP Elite Book 850 G3 windows 11 Pro /google chrome I wanted to migrate from an Acer aspire onto the machine above. it all worked fine and drop box was successfully set up on drive D: Then Dropbox told me Gee you've exceeded your three device maximum. I discovered how to get rid of PC's That I haven't used in years. It told…
Can I sync existing files on the D: drive with Dropbox?
Windows 11. Data is kept on a separately partitioned drive D: on the computer. Is there a way to sync these files with Dropbox so that changes made to these files are also synced to Dropbox, as well as changes to these files made through remote devices such as an Android phone sync back through Dropbox to the local file on…
Can I sync my Downloads folder to Dropbox by dragging it to the desktop app?
Device: ROG GL702VMK Operating System/Browser (if using the web): Windows 10 home v 22H2 Dropbox App Version (if using the app): N/A I'd like to include my Downloads folder into Dropbox. Just today I needed to access a file that was saved into my Downloads folder that I needed to access from my phone. My Downloads folder…
Multiple selective sync conflict folders after a hard drive repair
Device iMac Retina 5k, 27 inch, 2019 Operating System/Browser (if using the web) Sonoma 14.7.6 Dropbox App Version (if using the app) v229.4.5197 Question or Issue We are experiencing selective sync conflicts after a team member reinstalled Dropbox following a hard drive repair. This has resulted in many duplicate folders…
Uploading Microsoft Files from iPad Pro gets stuck on "upload pending".
Hello, I opened a Microsoft Excel file from the Dropbox app on my iPad Pro and I saved it after I made changes and it will not upload the new version into Dropbox, it just says "Upload Pending". I tried deleting the Dropbox app and deleting the Excel app off the iPad and I tried turning it off and back on and I also tried…
I can't see my recent photos on my device when using the desktop app.
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version/Browser Version N/A I have just installed Dropbox on a new laptop and the most recent photos are not on my device - only online - using Windows 11
Dropbox file sharing with InDesign causes broken file paths when shared
Device MacBook M1 Pro Operating System/Browser (if using the web) Sequoia 15.5 Dropbox App Version (if using the app) v229.4.5197 Syncing Status Synced Question or Issue Does anyone have a good file-sharing system for InDesign? Currently using Dropbox and working from home. I have a Dropbox folder which I share with…
Clarification needed for the Dropbox desktop application on Mac OS 10.13
Hi. On July 13th, I received an email from Dropbox (my emphasis): Starting in July 2025, Dropbox will begin limiting support for macOS 10.13–10.15. Unless you update your OS, this means you’ll be switched to a lighter version of the Dropbox desktop app at that time. You’ll still have access to core features like syncing…
How can I make files online-only on Ubuntu?
Dear all Recently, I moved from Windows 11 to Ubuntu 24.04 in my laptop. During my journey in Windows, I was always very pleased with the integration between Dropbox and my operating system, as I could browse all the folders in my Dropbox account locally on my laptop without having to go to the web browser, even those that…
My files are not syncing across my two Mac computers
I suggest that Dropbox should synch the files across my devices again. I could not find any way to give you a feedback. Is that intentional? My files are not synched today on two machines with the latest Mac OS X computers (15.6 (Sequoia 24G84)). Please, make it work again. Thanks, Zdenek
The Dropbox app is using 21GB RAM on my new Win11 device, and no files are syncing.
I have a new HP laptop with 32 GB of RAM and Win11. Dropbox worked well on my old Dell PC with only 8 GB RAM and Win10. On my HP, Dropbox is using so much memory, 21 GB (and 20% of the CPU) that it is slowly down everything else. And, no files are being synced. All up-to-date. Any suggestions? I keep having to end the…
I uploaded a folder from my desktop to Dropbox, but I'm not seeing it on the website
Hi, I uploaded the folder, containing all the folders of my website, from my desktop into Dropbox. Next I tried two things: * I created a new folder, oploaded it to the the folder of my site on my desktop, checked the folder in Dropbox: the folder was not synchronised; * - I created a new folder, uploaded it to Dropbox,…
Data missing from a shared Excel file in Dropbox
Hello all, We are having an issue where the excel files modified through Dropbox sync are losing data when checked the next or following day. This has happened around twice in the last one month. In one of the recent cases, the excel file present in the one of the Dropbox folders was modified by the shared user, let us say…
I keep seeing a "To sync this file, give Dropbox permission to access it." error on my Mac.
Device MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) (Quad-Core Intel Core i5) Operating System/Browser (if using the web) macOS Big Sur 11.7.10 Dropbox App Version (if using the app) 229.4.5197 Syncing Status 89 files are unable to sync Question or Issue Hi! I'm essentially having the same issue detailed in this…
Why do some folders have the syncing icon when nothing is syncing on Windows?
Hi everyone, Since Dropbox updated the icon system, on my Huawei PC there are some folders that constantly show the two blue circular arrows, indicating continuous synchronization. This only happens on this specific PC, not on my other devices. The status says “All files are up to date,” and under “Issues” I see “No issues…
What is the best way to backup content from Dropbox to an external HD?
I’d like to backup the entire contents of my large Dropbox account to an external hard drive. What is the best way to do this? Considerations: * I have a complex web of folders and files, some of which are online-only and not. I’d like to keep the current setting of which are online-only and which are not. Syncing down in…
I used Migration Assistant on a new Mac device and it created a selective sync conflict.
Application Affected Dropbox Device MacBook Pro M4 Operating System/Browser (if using the web) MacOS Sequoia 15.6 Dropbox App Version (if using the app) 229.4.5197 Question or Issue So I've bought a new Mac and used the Migration Assistant to copy my old Mac to the new one. Having done that Dropbox just started to copy…
Uploading raw and large images usually takes too long whether I'm using the desktop app or website.
Hi everyone, I’m a photographer and use Dropbox to back up and share high-resolution images, especially those edited in the Hypic - Photo Editor and AI Arts. Lately, I’ve been encountering some frustrating problems with uploading and syncing my photos. I typically work with large files, like RAW images or high-res edited…
Backing up an NTSF drive attached to a Mac
I recently retired a Windows 10 machine that had a 12 TB NTSF drive of pictures, videos, and music attached that is 75% full. That drive was backed up to Dropbox on the Windows machine. I bought NTFS for Mac from Paragon so that the drive is writable on my Mac, and it works like a dream. Except where Dropbox is concerned.…
A 'rename folder' function that doesn't re-sync everything in that folder
Hi There, Renaming a folder triggers a full re-sync, which can take days—and if you use Dropbox daily, it often leaves fragments of both old and new folders. Surely it's time for a proper 'Rename Folder' feature that avoids re-syncing every file. Even if it's only implemented on www.dropbox.com - we’d take it! Cheers
How can I see every folder in my Dropbox account in my macOS Finder?
Device MacBook Air M4 2025 Operating System 15.2 (24C2101) I recently upgraded from an ancient MacBook Air and had to re-link Dropbox with Finder. There was a lot going on in the office that day and I thought someone said to just select the folders I wanted to "make available offline" - so I only selected a couple of my…
Dropbox options in context menu stuck loading on Windows 11.
Operating System Windows 11 Dropbox App Version (if using the app) 228.4.5567 Syncing Status Up to date Question or Issue All of my files are currently online-only. About 90% of the time, when I right-click my files in Windows Explorer, the spots where the DropBox options would normally be say "Loading..." No matter how…

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