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The Dropbox app is stuck indexing files on my Windows 11.
I installed Dropbox on a new computer running Windows 11, and the local Dropbox folder does not display any files or folders—it is completely empty while Dropbox has been showing "Indexing" for over 15 hours. I've already tried uninstalling and reinstalling, but the problem persists. I also selected a few folders and files…
The desktop app on my Mac is stuck on 'Indexing'
Operating System/Browser (if using the web) MacOS12.7.6 Dropbox App Version (if using the app) 231.4.5770 Syncing Status Indexing frozen I have an issue with Dropbox. In the Activity (top right) I am seeing Indexing (25%)... this does not progress. I have had a new hard disk on my Mac a while back could this be an issue?…
We can't open After Effects files unless we make them available offline on our MacOS device
Hi, We’ve been using Dropbox for our After Effects projects for many years. Previously, when we clicked on a .aep file, the project and all linked assets from different locations would automatically sync and open without any issues. However, for the past few weeks we’ve been experiencing a different behavior: we can’t open…
All of my Dropbox files became online-only and I can't move them to another drive.
Dropbox Plan (Plus.) Device (Alienware Aurora. R11) Operating System/Browser (if using the web) (Windows 11,) Dropbox App Version (if using the app): N/A Question or Issue My 2TB data disk (D:) was getting full so I decided to upgrade to a 4TB disk. I seemed simple enough to install the larger disk, copy Dropbox files to…
I need to re-link to an existing Dropbox folder when reinstalling the desktop app.
I have been using Dropbox for years but on several occasions I've had to reinstall and then fight with dropbox to use the folder that is already there instead of insisting on re-downloading terabytes of data. How hard could it be to have a step in the install that asks if you want to re-link to an existing folder? Or use…
Desktop app shows a "couldn't upload this file" error but I can't find the file
Device Dell Alienware Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 230.4.8797 Syncing Status Sync issue with 1 file Question or Issue Dropbox is complaining about a file it can't sync. When I click view file it just displays the desktop but it doesn't exactly point to the…
File Provider on Dropbox: Questions and Feedback
File Provider uses Apple's updated File Provider (API) to more deeply integrate with macOS and fix issues related to opening online-only files in third-party applications. Some of the changes you can expect to see are as follows: * Sync Icons: Now managed by macOS, these match the updated system appearance. * Sync…
File updates are not syncing between my computers
Question or Issue I am working on MS Word docs and Excel docs on my two laptops. I keep all my documents in shared Dropbox folders. When I edit any doc in one laptop and Save it, even Save As, and then close it -- the old, unedited version is the only one that will open on the other laptop. It does not matter which one I…
Hundreds of "Selective Sync conflict" folders created in my Dropbox folder
MacBook Pro M1 16" 2021 Dropbox version 230.4.8797 "Everything is up to date" This was most likely triggered by recently using an old computer that hasn’t been used for a while. But regardless of that, I don't understand why Dropbox would create empty copies of online-only folders on my (current) machine. The most…
Dropbox re-indexes files during every startup on my Mac Mini.
Application Affected Dropbox Mac version Device Mac Mini M4 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) v230.4.8797 Question or Issue Because my internal drive is only 256 GB, I set up Dropbox on an external SSD (Samsung T7 2 TB, APFS encrypted) so I can keep my files…
I can't find my backed up computer files, when I check the mobile app on my iPad.
Device iPad Air Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version N/A Question or Issue I cannot view any of my PC files on my iPad that I backed-up to Dropbox from my computer. How can I view files from my PC on my iPad? On the Dropbox app on my iPad it says that my computer is one…
Unable to access HDD saved files that are in Dropbox. Stuck spinning icon and then gives up.
I my Dropbox sync to a dedicated HDD and save my files, photo, etc on that drive which is then syned to Dropbox. Since about July25, I haven't been able to access even the folders on the drive. The little blue ring just spins for a long time and then just gives up. Everything is still accessable through the app and website…
Is Dropbox Backup working normally on my machine?
Hello, I transferred my folders and files to my Dropbox backup, primarily using the Dropbox application on my PC. My Dropbox backup contains the following folders: Desktop, Downloads, Pictures, Music, Videos, Giro Film 1, Giro Film 2, Documents, Screenshots, and Camera Upload. All of these folders have a cloud in the…
Uploading albums from Apple Photos to Dropbox for back up.
Hi I am trying to sort out cloud storage for my photos. They are on Apple Photos on a Mac running Sierra 10.12.6. I already have an external harddrive on which they are regularly backed up. What I want to do is copy all of my photos and videos and have them on a cloud. I want to export them in albums/ year groupings and I…
How can I connect two devices to Dropbox, so I can sync the files between them?
Devices are a HP pavilion desktop and a HP laptop (both Windows 11) Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) installed Basic Syncing Status Dropbox is running OK on the desktop and I loaded DropBox on a new HP laptop this morning I can see the files in dropbox folder of…
I'm trying to make folders online-only, but they reappear immediately in my desktop app.
Hi All, I am trying to free up some storage on my desktop by making a folders online. I can go into the app and select a folder as online only and the app says "Success". But, then the file is still on my Desktop and when I reopen the app it appears again in the folders that are the desktop. Anyway to trouble shoot this?…
Having trouble syncing a file on my Mac to Dropbox.
Application Affected Desktop App Device Mac Studio Operating System/Browser (if using the web) macOOS Sequoia 15.6.1 Dropbox App Version (if using the app) 203.4.8797 Question or Issue I need to sync a file on my desktop to the dropbox file. I need the desktop dropbox app to open the application to do this. Unfortunately…
Syncing isn't working, even though my desktop app is up-to-date.
Application Affected: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue Syncing is not working. Says it is up-to-date but some new folder/files on Desktop not in Dropbox.
Moving Google Drive Files to Dropbox (with a team account)
Hello, I need to bulk transfer our organizations files from Google Drive to our Team Dropbox account. I saw the article where you can do it as a personal user, but is there a way to move the files without downloading them to my computer than uploading to Dropbox?
How can I remove files from my computer so they don't take up space?
I am a beginner and the sole user. I have set all of the files on my desktop (DT) to "online only". The problem is when I delete a file on my DT it deletes it on the Dropbox Cloud (DC). The files on my DT take up less space than on DC but I want the clutter gone. Many hours have been wasted on tutorials and I have noticed…
Recommendations for OSX Migration Assistant and the selective sync conflicts that might occur.
Device OSX Mac Mini Operating System/Browser (if using the web) MacOS Sequoia Dropbox App Version (if using the app) 231.4.5770 Syncing Status Up to Date Question or Issue I recently used the OS X Migration Assistant moving from a Mac mini M2 to a Mac mini M4. I left my Dropbox account as-is and let Apple do the migration,…
Downloading from the website is slow and syncing is stuck on my macOS desktop app.
Hi, I am paying for the dropbox essentials plan, however I am unable to: - Download ANY file - Sync my computer AT ALL What is going on? is someone able to help? I have been trying to solve this problem for days. Thank you
Syncing between two devices.
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Syncing Status N/A
"Couldn’t communicate with a helper application" - Can't access large file offline.
Hi there, I've got a large file (115GB) on my online folders I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying: Couldn’t communicate with a helper application. My device is a MacBook Pro 13" M2 2022 MacOS Sequoia v15.6.1 Latest version of Dropbox app (downloaded…
Can I sync my Dropbox files on the website with my new SSD drive?
Hello. I have a 2Tb Dropbox account. My SSD drive failed in my desktop. It does not contain the OS, so the desktop is fine. I am replacing this SSD and want to re-sync FROM the cloud back to this SSD - and then keep both synced all the time. How do I do this? Thank you.
Can I stop seeing notifications every time a backup file becomes online-only?
Device Windows 11 & Ubuntu Dropbox App Version (if using the app) 231.4.5770 (Windows and Ubuntu) Question or Issue I am using Dropbox on Windows and Ubuntu. On Ubuntu I am using the DejuaDup backup utility which is syncing to Dropbox. The issue is I am getting endless notifications like the one pictured: I'd like to opt…
How can I cancel the syncing of individual files, once it has started?
Device Mac M2 Operating System/Browser (if using the web) MacOS Dropbox App Version (if using the app) Up to date Question or Issue I use the desktop app. I stream all files. I click the cloud/down arrow icon next to the file to begin syncing. It turns out I don't want to sync this file because it is too large and I would…
"Manage Hard Drive Space" tool is forever loading on Windows.
Device (Desktop PC) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (230.4.8797) Question or Issue My dropbox drive is nearly full. The Manage Hard Drive Space tool/dialog stays "Loading files on your hard drive..." indefinitely. I've left it open for days at a time and the…
Dropbox desktop app not syncing after a Windows update
I use the free version of Dropbox installed on three computers, two laptops with Windows 10 O/Ss and the third an iPad. I generally use one specific laptop (call it Dell) to make any necessary alterations to my Dropbox files and I rely on the Sync feature to update Dropbox on the other two machines However, a couple of…
I can't make files available offline as I have no context menu items in Windows
My computer crashed and I had to re-install dropbox. When I did so, the default sync preference was already set to "online-only." Now I cannot switch those files to be "available offline." They are stuck in the cloud. Two related issues: 1) For some reason upon re-install, in explorer the "right click, context menus" for…

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