Sync

Dropbox desktop app on Mac forces sync preference to be online-only repeatedly
Latest macOS: Sequoia 15.6. Dropbox: 230.4.8797 I have been noticing a sync issue warning in Dropbox menu bar for a few days so I checked settings today: I had selected the "Default sync preference" as "Available offline" when installing Dropbox on Mac. But I see in the settings that it had changed to "Online-only" on its…
I lost my Dropbox folder after my hard drive crashed. What can I do to get it back?
Recently my hard drive crashed and I lost my Dropbox folder on my desktop. I can still log into my Dropbox account, but don't have access to the folder on my desktop that mirrors what I have on Dropbox. How do I get it back so I can add files to my Dropbox account? It was suggested that I download the Dropbox app for…
Backup external hard drive on multiple computers
I just started using Backup with my external HDD which has 3+ terabytes on it. I started the process on my main computer but since this is going to take a long time (I can’t keep my hard drive plugged into it all day) I thought about plugging the hard drive into my other computer, which also had Dropbox on it, and continue…
My Dropbox app has stopped syncing and I can't make files online-only.
Question or Issue How do I make online only when the option has disappeared as dropbox has stopped syncing?
Creative Ways to Use Dropbox Paper for Photo Shoot Planning and Notes 📸
Hey photographers! With only small windows of opportunity on certain shoots, it helps when everyone is on the same page when it comes to organisation 🌅. Have you ever used Dropbox Paper? 📝✨ It can be a really versatile tool that can enhance your photo shoot planning and note-taking, it also streamlines the correspondence…
How can I stop files from syncing?
I, like many other submissions in this community, have started a huge sync which I do not want. I my case I am trying to upload ca 1TB of files, but not sync them. Many of these, ca 1/2, were already on Dropbox, so all I wanted to drop them into Dropbox. And to get a message "it already exists, do you want to overwrite…
My desktop app says it's updated, but I see no content inside my Dropbox folder.
Application Affected Dropbox desktop app Device Mac Studio 2025 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) 232.4.5988 I got a pop up telling me that Dropbox would no longer be supported on my old iMac if I didn't upgrade my operating system. Unfortunately, I was at the…
My Dropbox folder is empty on the Mac, but I can see my files online.
macOS Tahoe (beta 9) I just noticed that my Dropbox folder on my Mac is empty! When I log in to Dropbox online, all my files are still there though. I tried moving a file into the Dropbox folder on my Mac, and it shows up both online and locally. In other words, all my old Dropbox content is missing in Finder. Does anyone…
How do I stop Dropbox backup from automatically backing up a file I'm working on?
Question or Issue How do I stop Dropbox backup from automatically backing up a file I'm working on?
Can't drag & drop files into the Dropbox app in my tool bar any more
Application Affected N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue Hi Recently got a new MacBook Air and added DropBox to the Tool Bar, but can no longer drag n drop files into DropBox like I used to on previous Mac. Have completed uninstalled…
I see two sync icons next to my folders, even though there are no online-only files within.
Hi, I just upgraded to Dropbox on File Provider which uses the native MacOS file sync APIs. I like my files stored locally, so I changed the Default Sync Preference to Available offline. As this only affects new files, I also went to the root Dropbox folder in Finder and set it to Make available offline via the right-click…
My macOS Dropbox desktop app is stuck "reconnecting".
Application Affected Dropbox for macOS. Standard version (no File Provider version). Device MacBook Pro 2023 (M3 Max) Operating System/Browser (if using the web) macOS 14.6.1 Dropbox App Version (if using the app) 232.4.5926 Question or Issue The app is stuck at launch non-syncing. At the bottom of the dropdown window from…
I synced only one folder when I installed the desktop app - how can I access the rest?
Application Affected File viewing Device Macbook Air Operating System/Browser (if using the web) macOS Tahoe 26.0 Dropbox App Version (if using the app) - Question or Issue When installing the Dropbox desktop app on my new computer, I accidentally selected a single folder and now I can't see my other folder in the app. How…
Make available offline does not work on my macOS 15.5 computer
Device MacBook Air M4 (2025) Operating System/Browser (if using the web) Mac OS 15.5 Dropbox App Version (if using the app) 232.4.5988 Syncing Status ”Syncing” I recently got a new computer and I am trying to download my dropbox files to the computer. All of my old files (from before the computer change) are marked as…
There's no "View on www.dropbox.com" option in the context menu, when the Dropbox app is paused.
I noticed that the options available when right clicking on a file in Explorer change when sync is paused. In particular it is no longer possible to "View on dropbox.com". This would be useful to me because I sometimes pause sync to keep my laptop running reasonably when my work colleagues update a load of files at once…
The Dropbox app on my Mac is stuck syncing 48 files.
Hi All see attached I use dropbox on my laptop (here) and main computer (working fine) for the same files... Laptop is STUCK on syncing 48 files at 778 mb... doesnt go down so i cant use dropbox! help! Device (macbook air 2020) Operating System/Browser (if using the web) IOS 13.0 (22A380)
Having issue opening my C4D files on a shared server.
Hi there I suddenly have an issue where I can't open any C4D (Cinema 4d) files from a shared server. I can open the files fine on the server machine itself and all other file types open fine from the server (Photoshop files, InDesign files etc) Is anyone else experiencing this issue? It literally happened overnight after…
Dropbox desktop app is syncing to cloud but not to local Dropbox folder
Application Affected Dropbox App Device Macbook Air Operating System/Browser (if using the web) Sequoia 15.6.1 (24G90) Dropbox App Version (if using the app) 231.4.5770 Question or Issue I use dropbox app on my macbook to sync files between dropbox and local folders. In the last couple of days i noticed that the app will…
How to sync between desktop and iPad?
Iamnew to o,outing i am new to Dropbox and want to sync files between desktop and iPad but I can’t find anywhere that explains it to a novice like me in a way I can understand. can somebody help,please what is a tag that I have to select?
Must I sync all my Dropbox folders locally before I can tell it to be "online only" ?
Application Affected dropbox Device Mac Operating System/Browser (if using the web) Mac OS sequoia/tahoe Dropbox App Version (if using the app) latest Question or Issue ok so Im hoping this is just me not understanding dropbox but I've asked support who couldn't seem to work it out either so here goes. I have 1TB of…
Changing the location of my Dropbox folder on Windows 11
Question or Issue I am trying to change where the dropbox app looks for my files. I had to reset my Win 11 OS and reinstall the DropBox app, so it now points to c:\dropbox, instead of e:\dropbox where my files are actually located. Changing the folder in the desktop app fails because it says there is already stuff in…
I plugged an external drive to my computer, but it's backing up 0% to Dropbox
I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomorrow morning. Since doing so the drive remains at 90-100% usage, but not a single file has been uploaded in over 4 hours. It…
My app was stuck syncing a file for 24 hours.
Issue: Dropbox sync silently hung for 24 hours on a single problematic file instead of skipping it or showing an error. This blocked all other files from syncing. When I contacted support asking to identify the blocking file, the CSR explained what 'sync' means instead of checking sync logs, and wasted 2 hours reinstalling…
Clarification re sync on macOS 10.13
Hi. On July 13th, I received an email from Dropbox (my emphasis): Starting in July 2025, Dropbox will begin limiting support for macOS 10.13–10.15. Unless you update your OS, this means you’ll be switched to a lighter version of the Dropbox desktop app at that time. You’ll still have access to core features like syncing…
All of my files/folders are online-only, but they still take up space from my hard drive.
Device MacBook Operating System/Browser (if using the web) Sequoia 15.6.2 Dropbox App Version (if using the app) Unknown Dropbox Plan Unknown Question or Issue All folders and files are Online Only. The blue icon next to each confirms this. Yet it continuously fills the hard drive. Dropbox tech support completely…
Please make selective sync available in the drop-down menu of Windows Explorer.
On windows, if there was only a way to right click and select selective sync instead of having to go through preferences and click tens of time (if I have many subfolders). Please mark it as urgent.
Can't see online only folders on the desktop PC, after reinstalling the app.
One morning I woke up to a "disk full" error on my pc. For whatever reason, Dropbox had decided to download my entire Dropbox to my pc. I stopped the syncing and uninstalled Dropbox app. Restarted and re-installed the Dropbox app and selected only a few folders to store on my hard drive. Completed the setup, but now I only…
It usually takes time for the syncing changes to appear between two devices. What can I do?
Device (ibm lenovo YOGA) and another is a (Samsung with Intel EVO) Operating System/Browser (if using the web) (Windows 11 home.) BOTH laptops Dropbox App Version (if using the app) N/A Syncing Status N/A Question or Issue i need to go back and forth between 2 laptops, but the sync often never happens same-day. I need to…
After Effects with DB Desktop Sync - New, worse problem.
Device (Mac Studio Ultra M2) Operating System/Browser (if using the web) (Sequoia 15.6.1) Dropbox App Version/Browser Version (232.4.5926 Question or Issue My team is dead in the water on this, would appreciate a prompt reply. There are many threads about opening a local-synced After Effects (AE) project, footage that is…

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