Sync

How can I connect two devices to Dropbox, so I can sync the files between them?
Devices are a HP pavilion desktop and a HP laptop (both Windows 11) Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) installed Basic Syncing Status Dropbox is running OK on the desktop and I loaded DropBox on a new HP laptop this morning I can see the files in dropbox folder of…
I'm trying to make folders online-only, but they reappear immediately in my desktop app.
Hi All, I am trying to free up some storage on my desktop by making a folders online. I can go into the app and select a folder as online only and the app says "Success". But, then the file is still on my Desktop and when I reopen the app it appears again in the folders that are the desktop. Anyway to trouble shoot this?…
Having trouble syncing a file on my Mac to Dropbox.
Application Affected Desktop App Device Mac Studio Operating System/Browser (if using the web) macOOS Sequoia 15.6.1 Dropbox App Version (if using the app) 203.4.8797 Question or Issue I need to sync a file on my desktop to the dropbox file. I need the desktop dropbox app to open the application to do this. Unfortunately…
Syncing isn't working, even though my desktop app is up-to-date.
Application Affected: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue Syncing is not working. Says it is up-to-date but some new folder/files on Desktop not in Dropbox.
Moving Google Drive Files to Dropbox (with a team account)
Hello, I need to bulk transfer our organizations files from Google Drive to our Team Dropbox account. I saw the article where you can do it as a personal user, but is there a way to move the files without downloading them to my computer than uploading to Dropbox?
How can I remove files from my computer so they don't take up space?
I am a beginner and the sole user. I have set all of the files on my desktop (DT) to "online only". The problem is when I delete a file on my DT it deletes it on the Dropbox Cloud (DC). The files on my DT take up less space than on DC but I want the clutter gone. Many hours have been wasted on tutorials and I have noticed…
Recommendations for OSX Migration Assistant and the selective sync conflicts that might occur.
Device OSX Mac Mini Operating System/Browser (if using the web) MacOS Sequoia Dropbox App Version (if using the app) 231.4.5770 Syncing Status Up to Date Question or Issue I recently used the OS X Migration Assistant moving from a Mac mini M2 to a Mac mini M4. I left my Dropbox account as-is and let Apple do the migration,…
Downloading from the website is slow and syncing is stuck on my macOS desktop app.
Hi, I am paying for the dropbox essentials plan, however I am unable to: - Download ANY file - Sync my computer AT ALL What is going on? is someone able to help? I have been trying to solve this problem for days. Thank you
Syncing between two devices.
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Syncing Status N/A
"Couldn’t communicate with a helper application" - Can't access large file offline.
Hi there, I've got a large file (115GB) on my online folders I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying: Couldn’t communicate with a helper application. My device is a MacBook Pro 13" M2 2022 MacOS Sequoia v15.6.1 Latest version of Dropbox app (downloaded…
Can I sync my Dropbox files on the website with my new SSD drive?
Hello. I have a 2Tb Dropbox account. My SSD drive failed in my desktop. It does not contain the OS, so the desktop is fine. I am replacing this SSD and want to re-sync FROM the cloud back to this SSD - and then keep both synced all the time. How do I do this? Thank you.
Can I stop seeing notifications every time a backup file becomes online-only?
Device Windows 11 & Ubuntu Dropbox App Version (if using the app) 231.4.5770 (Windows and Ubuntu) Question or Issue I am using Dropbox on Windows and Ubuntu. On Ubuntu I am using the DejuaDup backup utility which is syncing to Dropbox. The issue is I am getting endless notifications like the one pictured: I'd like to opt…
How can I cancel the syncing of individual files, once it has started?
Device Mac M2 Operating System/Browser (if using the web) MacOS Dropbox App Version (if using the app) Up to date Question or Issue I use the desktop app. I stream all files. I click the cloud/down arrow icon next to the file to begin syncing. It turns out I don't want to sync this file because it is too large and I would…
"Manage Hard Drive Space" tool is forever loading on Windows.
Device (Desktop PC) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (230.4.8797) Question or Issue My dropbox drive is nearly full. The Manage Hard Drive Space tool/dialog stays "Loading files on your hard drive..." indefinitely. I've left it open for days at a time and the…
Dropbox desktop app not syncing after a Windows update
I use the free version of Dropbox installed on three computers, two laptops with Windows 10 O/Ss and the third an iPad. I generally use one specific laptop (call it Dell) to make any necessary alterations to my Dropbox files and I rely on the Sync feature to update Dropbox on the other two machines However, a couple of…
I can't make files available offline as I have no context menu items in Windows
My computer crashed and I had to re-install dropbox. When I did so, the default sync preference was already set to "online-only." Now I cannot switch those files to be "available offline." They are stuck in the cloud. Two related issues: 1) For some reason upon re-install, in explorer the "right click, context menus" for…
How can I disable the status column on Windows?
Dear Madam/Sir, I have a paid subscription of Dropbox and as a professional writer I use mainly Explorer and Microsoft Office with hundreds of different files and documents. I am orientated to the name of my files and documents, and therefore I don't want to see any other information, as it is very distracting and useless…
Cannot set default sync state for new files to "available offline"
I am unable to select "Available offline" as the "Default sync state for new files" within the desktop application Preferences. I do have the ability through the "right click" menu to "Make available offline" or "Make available online-only" This was working in previous versions. I only noticed recently because someone…
My Apple Mini is stuck on indexing in the desktop app
Device Apple Mini Operating System/Browser (if using the web) mac os: Sequoia 15.3.1) Dropbox App Version (if using the app) Latest Downloaded Syncing Status Indexing last 12 Hours Question or Issue I re-installed dropbox and have tried to sysnc to new imac but is stuck on indexing. Have give it full access to hard drive…
My C:\ isn't accessible after deleting my account
Does Dropbox have the ability to pull up laptop external hard drive files. Problem is, soon I subscribed Dropbox went crazy pulling everything. And I end up canceling and my computers C:\ is not accessible. Access is denied. Location is not available Dropbox Plan Im sure it was basic or standard. I jumped the gun and…
"Do not sync" option on desktop not appearing? (Mac)
I have large folders I do not want to sync — from my computer to Dropbox — but when I right click, there is no option for "Do not sync". It appears sometimes when I re-install Dropbox or if I log out and login again, but it's temperamental and doesn't always appear.... Screenshot of my "right click" menu below. This is so…
Why are my files showing both on my desktop and my local Dropbox folder?
Device: PC Operating System/Browser (if using the web): Windows 11 Dropbox App Version (if using the app): I just deleted the Dropbox App Syncing Status: Status was up to date with hundreds of sync conflicts. Question or Issue When I open Windows Explorer, Dropbox files now show are on desktop as well as in dropbox folder?…
Dropbox is making me re-download everything every time I reinstall the desktop app.
Every time that there is some issues with dropbox or I need to reinstall macos, I have to go through the painful experience of re-downloading all files stored on dropbox locally, because I want to have them available offline, as well as online. I am talking about files that are already on my local drive, but are not going…
Should I opt out of File Provider?
Device Macbook Pro M1 2021 64gb RAM Operating System/Browser (if using the web) macOS 15.3.2 Dropbox App Version (if using the app) 229.3.5074 Dropbox Plan Plus So I'm thinking about opting out of File Provider. I'm a design engineer and music producer. So I'm using a lot of "offline files", such as: * Figma – downloading…
I see logs of the same device under various IP addresses and Dropbox re-synced to another drive.
HP Elite Book 850 G3 windows 11 Pro /google chrome I wanted to migrate from an Acer aspire onto the machine above. it all worked fine and drop box was successfully set up on drive D: Then Dropbox told me Gee you've exceeded your three device maximum. I discovered how to get rid of PC's That I haven't used in years. It told…
Can I sync existing files on the D: drive with Dropbox?
Windows 11. Data is kept on a separately partitioned drive D: on the computer. Is there a way to sync these files with Dropbox so that changes made to these files are also synced to Dropbox, as well as changes to these files made through remote devices such as an Android phone sync back through Dropbox to the local file on…
Can I sync my Downloads folder to Dropbox by dragging it to the desktop app?
Device: ROG GL702VMK Operating System/Browser (if using the web): Windows 10 home v 22H2 Dropbox App Version (if using the app): N/A I'd like to include my Downloads folder into Dropbox. Just today I needed to access a file that was saved into my Downloads folder that I needed to access from my phone. My Downloads folder…
Multiple selective sync conflict folders after a hard drive repair
Device iMac Retina 5k, 27 inch, 2019 Operating System/Browser (if using the web) Sonoma 14.7.6 Dropbox App Version (if using the app) v229.4.5197 Question or Issue We are experiencing selective sync conflicts after a team member reinstalled Dropbox following a hard drive repair. This has resulted in many duplicate folders…
Uploading Microsoft Files from iPad Pro gets stuck on "upload pending".
Hello, I opened a Microsoft Excel file from the Dropbox app on my iPad Pro and I saved it after I made changes and it will not upload the new version into Dropbox, it just says "Upload Pending". I tried deleting the Dropbox app and deleting the Excel app off the iPad and I tried turning it off and back on and I also tried…
I can't see my recent photos on my device when using the desktop app.
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version/Browser Version N/A I have just installed Dropbox on a new laptop and the most recent photos are not on my device - only online - using Windows 11

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