Sync

The Dropbox app on my Mac is stuck syncing 48 files.
Hi All see attached I use dropbox on my laptop (here) and main computer (working fine) for the same files... Laptop is STUCK on syncing 48 files at 778 mb... doesnt go down so i cant use dropbox! help! Device (macbook air 2020) Operating System/Browser (if using the web) IOS 13.0 (22A380)
Having issue opening my C4D files on a shared server.
Hi there I suddenly have an issue where I can't open any C4D (Cinema 4d) files from a shared server. I can open the files fine on the server machine itself and all other file types open fine from the server (Photoshop files, InDesign files etc) Is anyone else experiencing this issue? It literally happened overnight after…
Dropbox desktop app is syncing to cloud but not to local Dropbox folder
Application Affected Dropbox App Device Macbook Air Operating System/Browser (if using the web) Sequoia 15.6.1 (24G90) Dropbox App Version (if using the app) 231.4.5770 Question or Issue I use dropbox app on my macbook to sync files between dropbox and local folders. In the last couple of days i noticed that the app will…
How to sync between desktop and iPad?
Iamnew to o,outing i am new to Dropbox and want to sync files between desktop and iPad but I can’t find anywhere that explains it to a novice like me in a way I can understand. can somebody help,please what is a tag that I have to select?
Must I sync all my Dropbox folders locally before I can tell it to be "online only" ?
Application Affected dropbox Device Mac Operating System/Browser (if using the web) Mac OS sequoia/tahoe Dropbox App Version (if using the app) latest Question or Issue ok so Im hoping this is just me not understanding dropbox but I've asked support who couldn't seem to work it out either so here goes. I have 1TB of…
Changing the location of my Dropbox folder on Windows 11
Question or Issue I am trying to change where the dropbox app looks for my files. I had to reset my Win 11 OS and reinstall the DropBox app, so it now points to c:\dropbox, instead of e:\dropbox where my files are actually located. Changing the folder in the desktop app fails because it says there is already stuff in…
I plugged an external drive to my computer, but it's backing up 0% to Dropbox
I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomorrow morning. Since doing so the drive remains at 90-100% usage, but not a single file has been uploaded in over 4 hours. It…
My app was stuck syncing a file for 24 hours.
Issue: Dropbox sync silently hung for 24 hours on a single problematic file instead of skipping it or showing an error. This blocked all other files from syncing. When I contacted support asking to identify the blocking file, the CSR explained what 'sync' means instead of checking sync logs, and wasted 2 hours reinstalling…
Clarification re sync on macOS 10.13
Hi. On July 13th, I received an email from Dropbox (my emphasis): Starting in July 2025, Dropbox will begin limiting support for macOS 10.13–10.15. Unless you update your OS, this means you’ll be switched to a lighter version of the Dropbox desktop app at that time. You’ll still have access to core features like syncing…
All of my files/folders are online-only, but they still take up space from my hard drive.
Device MacBook Operating System/Browser (if using the web) Sequoia 15.6.2 Dropbox App Version (if using the app) Unknown Dropbox Plan Unknown Question or Issue All folders and files are Online Only. The blue icon next to each confirms this. Yet it continuously fills the hard drive. Dropbox tech support completely…
No sync icons and right-click menu items on Mac
Dropbox was working fine on my laptop until recently. I don't remember any manual update of any program or OS recently. I'm on MAC Venture 13.4.1 + Dropbox v213.4.4597 The sync icons and the menu options when you right click on a file or folder in Dropbox are not showing. I have tried all options that I could find online:…
Please make selective sync available in the drop-down menu of Windows Explorer.
On windows, if there was only a way to right click and select selective sync instead of having to go through preferences and click tens of time (if I have many subfolders). Please mark it as urgent.
Can't see online only folders on the desktop PC, after reinstalling the app.
One morning I woke up to a "disk full" error on my pc. For whatever reason, Dropbox had decided to download my entire Dropbox to my pc. I stopped the syncing and uninstalled Dropbox app. Restarted and re-installed the Dropbox app and selected only a few folders to store on my hard drive. Completed the setup, but now I only…
It usually takes time for the syncing changes to appear between two devices. What can I do?
Device (ibm lenovo YOGA) and another is a (Samsung with Intel EVO) Operating System/Browser (if using the web) (Windows 11 home.) BOTH laptops Dropbox App Version (if using the app) N/A Syncing Status N/A Question or Issue i need to go back and forth between 2 laptops, but the sync often never happens same-day. I need to…
After Effects with DB Desktop Sync - New, worse problem.
Device (Mac Studio Ultra M2) Operating System/Browser (if using the web) (Sequoia 15.6.1) Dropbox App Version/Browser Version (232.4.5926 Question or Issue My team is dead in the water on this, would appreciate a prompt reply. There are many threads about opening a local-synced After Effects (AE) project, footage that is…
The Dropbox app is stuck indexing files on my Windows 11.
I installed Dropbox on a new computer running Windows 11, and the local Dropbox folder does not display any files or folders—it is completely empty while Dropbox has been showing "Indexing" for over 15 hours. I've already tried uninstalling and reinstalling, but the problem persists. I also selected a few folders and files…
The desktop app on my Mac is stuck on 'Indexing'
Operating System/Browser (if using the web) MacOS12.7.6 Dropbox App Version (if using the app) 231.4.5770 Syncing Status Indexing frozen I have an issue with Dropbox. In the Activity (top right) I am seeing Indexing (25%)... this does not progress. I have had a new hard disk on my Mac a while back could this be an issue?…
We can't open After Effects files unless we make them available offline on our MacOS device
Hi, We’ve been using Dropbox for our After Effects projects for many years. Previously, when we clicked on a .aep file, the project and all linked assets from different locations would automatically sync and open without any issues. However, for the past few weeks we’ve been experiencing a different behavior: we can’t open…
All of my Dropbox files became online-only and I can't move them to another drive.
Dropbox Plan (Plus.) Device (Alienware Aurora. R11) Operating System/Browser (if using the web) (Windows 11,) Dropbox App Version (if using the app): N/A Question or Issue My 2TB data disk (D:) was getting full so I decided to upgrade to a 4TB disk. I seemed simple enough to install the larger disk, copy Dropbox files to…
I need to re-link to an existing Dropbox folder when reinstalling the desktop app.
I have been using Dropbox for years but on several occasions I've had to reinstall and then fight with dropbox to use the folder that is already there instead of insisting on re-downloading terabytes of data. How hard could it be to have a step in the install that asks if you want to re-link to an existing folder? Or use…
Desktop app shows a "couldn't upload this file" error but I can't find the file
Device Dell Alienware Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 230.4.8797 Syncing Status Sync issue with 1 file Question or Issue Dropbox is complaining about a file it can't sync. When I click view file it just displays the desktop but it doesn't exactly point to the…
File Provider on Dropbox: Questions and Feedback
File Provider uses Apple's updated File Provider (API) to more deeply integrate with macOS and fix issues related to opening online-only files in third-party applications. Some of the changes you can expect to see are as follows: * Sync Icons: Now managed by macOS, these match the updated system appearance. * Sync…
File updates are not syncing between my computers
Question or Issue I am working on MS Word docs and Excel docs on my two laptops. I keep all my documents in shared Dropbox folders. When I edit any doc in one laptop and Save it, even Save As, and then close it -- the old, unedited version is the only one that will open on the other laptop. It does not matter which one I…
Hundreds of "Selective Sync conflict" folders created in my Dropbox folder
MacBook Pro M1 16" 2021 Dropbox version 230.4.8797 "Everything is up to date" This was most likely triggered by recently using an old computer that hasn’t been used for a while. But regardless of that, I don't understand why Dropbox would create empty copies of online-only folders on my (current) machine. The most…
Dropbox re-indexes files during every startup on my Mac Mini.
Application Affected Dropbox Mac version Device Mac Mini M4 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) v230.4.8797 Question or Issue Because my internal drive is only 256 GB, I set up Dropbox on an external SSD (Samsung T7 2 TB, APFS encrypted) so I can keep my files…
I can't find my backed up computer files, when I check the mobile app on my iPad.
Device iPad Air Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version N/A Question or Issue I cannot view any of my PC files on my iPad that I backed-up to Dropbox from my computer. How can I view files from my PC on my iPad? On the Dropbox app on my iPad it says that my computer is one…
Unable to access HDD saved files that are in Dropbox. Stuck spinning icon and then gives up.
I my Dropbox sync to a dedicated HDD and save my files, photo, etc on that drive which is then syned to Dropbox. Since about July25, I haven't been able to access even the folders on the drive. The little blue ring just spins for a long time and then just gives up. Everything is still accessable through the app and website…
Is Dropbox Backup working normally on my machine?
Hello, I transferred my folders and files to my Dropbox backup, primarily using the Dropbox application on my PC. My Dropbox backup contains the following folders: Desktop, Downloads, Pictures, Music, Videos, Giro Film 1, Giro Film 2, Documents, Screenshots, and Camera Upload. All of these folders have a cloud in the…
Uploading albums from Apple Photos to Dropbox for back up.
Hi I am trying to sort out cloud storage for my photos. They are on Apple Photos on a Mac running Sierra 10.12.6. I already have an external harddrive on which they are regularly backed up. What I want to do is copy all of my photos and videos and have them on a cloud. I want to export them in albums/ year groupings and I…

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