Sync

There's no distinct sync icon for folders containing both online-only and offline files on Win11.
Device (PC and Laptop) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version 233.4.4938 After icon change I can't find a way to see if folder contains files that are both online-only and available offline. Even if folder contains folder or files that are offline (downloaded) it still shows up as…
Dropbox app on File Provider using 6GB of RAM while the app is updated, and not syncing.
I have a lot of files (>370K) but vast majority are online only after trying to address this issue via solutions in other threads. I have 134GB of local files and maybe 500gb more are online-only. Dropbox app is using another 875mb. ~7GB total seems like a lot of RAM usage. No files are currently syncing, it says all are…
New Dropbox beta build 234.3.5540 overworks my OS system.
Hi everyone, I’m facing a significant issue that prevents me from using the Dropbox app on my macOS system. After upgrading my Mac to macOS 26, the Dropbox app shows a 12-hour Power 25% Energy Impact in the Activity Monitor. Additionally, there are approximately 25% bursts of energy usage every 60 seconds, regardless of…
Community Member of the Month - September 2025
Can you believe we’re already in October? Before we dive into cozy Autumn days, it’s time to celebrate another star in the Dropbox Community. ⭐ Say hello to our September Community Member of the Month… @calmfrog 👋 This month, @calmfrog impressed us with a response that was not only helpful but also a model of clarity and…
Files on the Dropbox site aren't syncing to the Dropbox desktop folder
Suddenly my files are not syncing. I can see the files on my phone app and online, but they're not showing in the Dropbox desktop folder. I've restarted my computer, uninstalled and reinstalled, and still nothing. One forum said launch the app to access selective sync settings. The app opens the desktop folder, there's…
Excessive RAM usage while syncing large files
Hi Folks, I typically sync pretty large files (image backups) and these can be as much as 250 GB+ in size. While syncing, I notice that Dropbox reserves a seriously huge amount of memory, like the mapped file usage for my uploading file of 280 GB is currently 16 GB (not a typo). Can Dropbox maybe give feedback on this? For…
There's no option to make files/folders "online-only" after the last Dropbox update on Win11.
Device Windows Surface Operating System/Browser (if using the web) Windows 11 Home 10.0.26100 Build 26100 Dropbox App Version (if using the app) v233.4.4938 Syncing Status "Everything is up to date" Question or Issue Until the latest Dropbox update, I was able to designate individual files and folders to be cloud-only or…
Why can't I restore my Dropbox Backup?
Why can I not restore my backup on to my computer? I have to download individual folders and in some cases it will cry and complain and say it cannot download because a folder may have too many files. Is there no better way or am I stuck downloading folder by folder. I like the feature but if the restoration process is…
Dropbox desktop app has stopped syncing files after an update
Application Affected Dropbox for Windows Device Dell Latitude 5520, 5550 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 232.4.5988, 233.4.4901 Question or Issue Two users in my organization have started having a problem where their files are no longer syncing. The tray…
Accessing my files on my computer is slow
I have plenty of storage space on my PC. I am trying to access my Dropbox files via File Explorer, but it seems that all of my Dropbox files are in the cloud, and that makes it very slow. Also, my files are always in the process of synching. It's never done synching. This used to work fine, but it's got lots of problems…
I no longer see Dropbox context menu options on my Windows 11 File Explorer.
Application Affected Dropbox, Windows File Explorer Device Desktop PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Question or Issue I seem to have lost all the options that happen when you right-click an item in the File Explorer in Windows. It used to appear…
I can't change the location of Dropbox, since it reverts back to where it was originally located.
Dropbox Issues For years I’ve successfully had Dropbox located on my D drive of both my desktop and my old laptop, which has a second drive. When I bought My new laptop earlier this year, with only a C drive, I naturally wished to have Dropbox there. However, when I did this, a new version of it was also inadvertently put…
Update 232.4.5988 causes unnecessary full re-sync.
Application Affected Dropbox for Windows Device Microsoft Surface Pro 0 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 232.4.5988 Question or Issue Dropbox updated to 232.4.5988 this Wednesday, as announced by the app with much fanfare. The new app uses the Windows sync icons,…
I only have 750GB synced on my 1TB external drive, but it keeps getting full.
I bought a Mac Mini earlier this year and as most Mac Mini owners, the internal drive is too small. So I added a 1TB SSD to a Acasis case (the mini Mac Pro lookalike-case) and followed all the instructions on how to move the Dropbox folder to the external drive. Since then it's been a nightmare. My Dropbox account has…
How can I set all my files and folders to Always Available Offline?
Device Microsoft Surface Pro9 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Up to date Question or Issue The last update of Dropbox trigged a complete re-index of all my content. After that completed (which took two days, thanks, Dropbox), all the…
Cannot see "Make available offline" option on Windows 11
Device Lenovo Legion with Windows 11 Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) 231.4.5770 Syncing Status Downloading Question or Issue When I right click on a file or folder, I don't see the option "Make Available Offline", which I do see in my other computers. This is a fresh…
Problems syncing on Bazzite with Linux.
Integration Affected Bazzite Linux, KDE and Gnome Desktops Device Custom PC Operating System/Browser (if using the web) Bazzite Linux, Kernel 6.15.9-116.bazzite Dropbox App Version (if using the app) 231.4.5570 Question or Issue -- I downloaded Dropbox as usual but it says the following when attempting to Sync: -- I've…
Need to erase my hard drive safely, without affecting my Dropbox files.
Device iMac iMac Operating System/Browser (if using the web) macOS26 Dropbox App Version (if using the app)233.4.4938 233.4.4938 Syncing Status Syncing Question or Issue I need to reinstall my OS on my Mac, and the only way to do it is to erase my disk first. I use Dropbox to hold working files that are accessed by many…
If I make a folder "available offline" does that apply to all the subfolders?
What version of the desktop app is this in? When uising the file explorer on the right-click context menu, I select "make available offline" on a folder/directory. does that request change all the files and is change all the files and recurse in all the subfolders too?
One of our computers is not syncing with our other connected computers
We operate a small radio station. Computer A is the system that automatically produces playlists and constantly updates them by the hour. The issue is we rely on Dropbox to sync from that computer to several others in the chain. Conversely, the other systems are also supposed to send info to Computer A. None of the other…
Dropbox sync with multiple drives/folders for a single account.
Hello, What I'm looking for is a way for Dropbox sync to manage multiple drives in a single account. (i.e. with a portable SSD in addition to my laptop's internal SSD as well) In my use case, I want to maintain my local (internal) drive as the main Dropbox location that'll sync continually (essentially every day), but I'd…
Why do I need to give Dropbox permission to sync .lnk files on Windows?
Hello, i have tried to find the answer but I have not. How do i fix this? Dropbox says 'fix permission' What am I suppose to do? Thank you
After an update the desktop app keeps indexing everything
Dropbox has just updated to v232.4.5988 and it is now indexing nearly 1.5TB of data!!!! What is going on?? I'm running Windows 11 Home v24H2 OS Build 26100.6584 It is constantly saying "Indexing 50,000+ files" HELP!!!
My MacBook doesn't sync automatically once I wake it up from standby.
As of now folders don‘t get synced automatically when you wake up your macbook from standby. I always need to manually stop syncing and continue it.
I see a "connection with the server could not be established" error while updating my desktop app.
Application Affected Official Dropbox Application Device (PC and macbook) Operating System/Browser (if using the web) (Windows 10 and macOS 14) Dropbox App Version (if using the app) (223.4.4909) Dropbox just stop working and syncing on all my devices: PC, notebook, macbook. It tells I have to update. But when I run an…
How can I choose more of my folders to sync to my Dropbox folder?
When I installed my Dropbox account on a new Windows 11 device, I selected a few current folders I needed immediately to be synced offline. Now, I want to add more Dropbox folders to the desktop availability in File Manager and cannot find a way to do that. I have installed the Windows desktop application, but all it does…
I can't see my "syncing issues" or new updates when I check my Dropbox folder.
Device (Dell precision 3551) Operating System (Windows 11,) Dropbox App Version (232.4.5988) My dropbox says it has sync issues but when I select show me the issues it just shows me a blank window. Not sure if that is related, I think I have always had that but wanted to add just in case. I have been finding recently that…
I'm new to Dropbox, how do I sync data from one tablet to another?
Device Samsung tablets Operating System/Browser (if using the web) android Question or Issue Ive been introduced to Dropbox by an app I use called songbook pro. I use the app on two similar Samsung tablets. Both installations refer to the same account with the same name and password. I need to have an exact copy of the app…

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