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I shared a folder with an old email address and Dropbox assigned a username to it. Why?
I added a previously used email address while sharing a folder and dropbox invented a name for the user..how to fix this? Is there some way to edit an "address book"?
How can I see the updates made to a shared link automatically on my computer?
Hi, I received a shared Excel link which I can see when I click the email link. How can I save that link to my comptuer so that when the owner makes updates, I will see those updates on my computer automatically.
Community Member of the Month - June 2025
We’re halfway through 2025 (how did that happen?!), and it's the perfect time to shine a spotlight on someone who's been absolutely rocking it in the Dropbox Community 🎉 Say hello to our Community Member of the Month for June... @DoctorBashir 🤩👏! Since joining us two years ago, @DoctorBashir has been a friendly,…
Hey Creatives! How Do You Make the Most of Dropbox?
Hey Dropbox Community, I wanted to share a delightful story that really highlights the creative ways people use Dropbox in their everyday lives, and it’s all about a business called Pound Cake Makeup💄. Imagine turning your passion into a thriving business, all while juggling the chaos of life. That’s exactly what the…
My access to shared links is paused - how can I resolve this?
I've contacted support but have heard nothing back yet. I have a Dropbox business acount so my file system heirarchy being funcitional is very important. All of my links have been interrupted and are now broken because of this issue. I'd like to resolve it as quickly as possible to provide my customers with the best…
Getting an error that I've hit the number of invites when trying to add many people to my Paper doc.
A friend recommended I use Dropbox to save and send large file, for a while it was working good but I kept getting limit error meanwhile my account is already upgraded so I shouldn’t be getting limit errors when trying to share file with my recipients. Is there a way to fix this because it’s becoming really frustrating.
Having trouble creating shared links via the link settings window on my Windows desktop app.
I often get lost when creating a link for sharing using the SHARE menu in the Windows context menu. I want to create a link to share a folder in my Dropbox in view-only mode. I have been a long-time user of Dropbox Professional (almost 20 years). Why lost? There is only ONE WAY to create a link in Dropbox => SHARE menu in…
"We’ve interrupted your sharing activity" error when sharing content, and older links don't work.
For the last couple of weeks we've been unable to share files, and of course prior shares are no longer working. We upload files each week, no particular change about those (zip file and PDFs), and we're reasonably sure there's nothing dodgy about/in those files. There seems to be no way of finding out what's triggered…
If a shared folder member removes their own access, can I still see their email?
A few months ago, I was asked to set up a dropbox folder for a work project. I set it up and invited my collaborators to the folder. Fast forward a few months, and one of these collaborators is claiming that I messed up because they had no idea the folder existed - definitely not true, as this particular member was the one…
There's no option to share a link via the Dropbox desktop app on Windows 11
It appears that MS has updated something and my option to share dropbox link in the file explorer is no longer available. Does anyone know a work around or if there is a setting that needs to be re-done? Thank you
Creating a folder where people can upload anonymously
Hi everyone, Does anyone know if it’s possible to create a publicly accessible folder where people can upload content - without needing to join the folder or reveal their names to others? I think Keinemusik do this after their gigs Thanks in advance!
I cannot locate the "share" button on the website when hovering over a folder
I have been away from Dropbox for a while, but need to start using again to share photo folders. I have uploaded photos in folders to Dropbox, and when I want to share them, there is no "box" that appears to click on (used to be located next to the file when the file is clicked or hoovered over) that would say "share". I'm…
I can't share a file, my sharing activity has been suspended
Hello, After years of not using my Dropbox account I logged in and when I tried to share a file I was greeted with: Error in call to API function 2 sharing create shared link with settings: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of…
My desktop app is up to date, but other users can't see my updates.
My activity is not visible to other users. There was no problem two hours ago, but now it suddenly doesn’t work The file appears to be up to date, but on other people's computers, it’s clearly not. Please help me
"We've interrupted your sharing activity" error when trying to share
I'm trying to share a folder and keep getting the error message: "We’ve interrupted your sharing activity. For details or to contact support, read our help centre article." I've read the article but it's not helpful for next steps because I have no idea which of the issues is causing this error message. I'm on a basic plan…
"We’ve interrupted your sharing activity." How can I resolve this error?
I cannot share my files anymore. When attempting to I am getting this message below "We’ve interrupted your sharing activity. For details or to contact support, read our help centre article." I have read the help centre article but am none the wiser. Is there anyone here from Dropbox that can help as customer support is…
Why is there a charge for someone to access a shared folder in Plus?
I have a Plus account which I upgraded to be able to share my wedding photos with family and friends. When I sent the link to the folder to my father, he was immediately asked to pay £8 and set-up his own account. Plus he's now been bombarded with emails from Dropbox. Have I misunderstood what Dropbox can do? I don't want…
How do I upload directly to someone else's folder?
I'm doing some work for a company and would like to upload large files directly to their Dropbox folder. However, I have a free account, and the research I've done makes it sound like I can't join the folder because I don't have enough storage. Do I really have to purchase a subscription just to upload files to someone…
I've never shared my file, yet I received a request from someone to be added to it.
I received a request through Dropbox, to allow a complete stranger to access a file. ...a file I've never shared with anyone, and should only be visible to me. The file is a PNG and is something I named, which is less likely that someone could guess. Its not a complex named file, but too many coincidences. How is someone…
How can I share folders with a non-team member without adding them to my team?
How can I share a folder with an individual without them being added as a member to our organizations Dropbox account? I want to be able to share a folder without them being added to our team as we would then have to pay for eavh folder shared.
"We’ve paused your sharing activity" error message when trying to share content.
Hello, I'm experiencing an issue with my Dropbox account. I recently integrated Dropbox with Make (formerly Integromat) to automate the upload of invoice PDFs (from Zoho Invoices) into a Dropbox folder. The upload process worked fine, but in the following module to generate a shared link , I received this error: [409]…
Can't share files because of violation of Terms of Service error
Hi I have had dropbox on my computer for years now although I have not been using it for quite some time. I recently tried to share a new folder and got the message: "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services…
Can I somehow restore deleted shared files from a link I had last year?
Files (videos, large content) were shared with me by a vendor in December 2024 and I was able to download the content then. The vendor has since deleted them from their Dropbox account (not sure which kind of account they have) and is no longer helpful in sharing the original files. The downloaded files were corrupted. Is…
Error when trying to share files or folders
I am trying to share a folder with a family member. But I keep getting an error stating my sharing activity has been suspended. The help center is pretty useless in helping me figure out the issue. Please help
"Couldn’t complete share" error when trying to share files
How do I fix this issue? I cannot share any content. Couldn’t complete share. We’ve interrupted your sharing activity. There is no way to contact support, and the error message offers no help as to why sharing is blocked and how I can fix it?
My ability to share files is paused - how can I resume sharing files?
I've updgraded my account and still cannot share files. I have requested assistance and nothing has changed. I see the following: "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement." Please help
A view-only link recipient was able to delete and rename a file
the share folder link, view only, still allowed the recipient to DELETE or RENAME the file in Dropbox! I want to limit View to viewing and downloading. How do I remove their option to delete and rename??
"We’ve interrupted your sharing activity" error
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My access to shared links is paused - what can I do?
I exceeded my traffic limit and was blocked. I click on the “here” button to unblock my account. I pass the security check, click on the “continue” button, and get a message saying “unable to unblock account.” its ru
Can users upload files to separate folders with a file request?
Through file requests, is it possible to allow people to upload to separate folders? Right now all the uploaded photos are going into 1 folder. There doesn't seem to be an option for users to select which folder to upload to.

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