Mobile

I have edit access on an Excel file but I can't save my changes through the Dropbox Android app
Device Motorola g54 5g Operating System/Browser (if using the web) Android 15 Question or Issue I can open an excel file with sheets that has been shared with editing access. I can open to edit and can make changes. When I try to save these I get to options. To device or Google's cloud. Doing neither option seems to save…
I can't upload files from my Dropbox account to my Android to device.
As The title says I cannot upload files from my dropbox to my android to device. It keeps closing it will upload from my phone to my dropbox to my computer but wont upload a file to my device. I click a file to install to my device it just flashes then a pop up comes up saying files keep stopping APP INFO or CLOSE APP I…
Renaming files on the Android app adds a "-1" to the filename and removes their extension.
Device Lenovo Tab P12 Operating System/Browser (if using the web) Android 15 Dropbox App Version (if using the app) 440.2.4 When I try to rename a file, I see a second line which adds "-1" to my new file, doesn't matter what I do, I cannot get rid of it. Not only it does not make sense, but it has corrupted so many of my…
Unable to open an Excel file from Dropbox using the Microsoft Excel app on iPhone
I’ve been trying many times to open the excel sheet on my Dropbox app but to no avail. I even uninstall the Microsoft excel app as per other forums’ suggestions but the same problem persists. It says “Somthing went wrong and excel sheet can’t open.” I have attached the screenshot for your reference. I only have 1 email…
There are two missing features from the Android mobile app.
Hello, after deselecting the last file or folder, I cannot open it, I have to click back, although zero things are selected, otherwise it will select it instead of opening it. It's just a little inconvenience. Another one: when uploading, a recent folder appears, but it doesn't show its name, so I can either know the…
Can the Dropbox Paper mobile app not be discontinued?
Don't delete the paper app I use it everyday and for multiple things ......if it has to go we need the ability to modify notes in the paper files on drop box .....at current I can't modify on a m9bile device and that completely removes the functionality of paper for me!
I'm new to Dropbox, how do I sync data from one tablet to another?
Device Samsung tablets Operating System/Browser (if using the web) android Question or Issue Ive been introduced to Dropbox by an app I use called songbook pro. I use the app on two similar Samsung tablets. Both installations refer to the same account with the same name and password. I need to have an exact copy of the app…
How can I force Dropbox to re-upload all my phone photos?
Device iPhone 15 Dropbox App Version (if using the app) 442.22 Syncing Status "Up to date" Question or Issue I discovered today (when I happened to look in the "Camera uploads" settings) that I can upload Live Photos from my iPhone to Dropbox as Live Photos. Unfortunately, that setting had defaulted to "Still Photo", so…
I get the error that "The file could not be loaded" when trying to download a file to my iPhone.
I upload a video onto Dropbox on my PC, and then try to download it from the Dropbox app on my iPhone 14 Pro Max. Whenever I try to download it, it loads for a bit, and then says “The file could not be loaded”. My WiFi is good, my phones storage isn’t full, and I’m uploading the videos as mp4 which has always worked in the…
Scheduled camera uploads
I would like to schedule my Camera Uploads so that I have a chance to remove/organize things before they're uploaded. Ideally I could have options to set either the time or frequency - i.e. 2am every day, or "any item older than 6 hours." Two examples (on android) today: * Sometimes I take 2 or 3 photos in order to choose…
Allow users to enable/disable visible file extensions on iOS.
Currently, there is no option to hide the “.mp4” extension from file names. It would be helpful if we could hide the file type as a simple setting.
How to sync between desktop and iPad?
Iamnew to o,outing i am new to Dropbox and want to sync files between desktop and iPad but I can’t find anywhere that explains it to a novice like me in a way I can understand. can somebody help,please what is a tag that I have to select?
Is the Dropbox mobile app compatible with iOS 26?
No mention of this using the search ... so, Is Dropbox mobile compatible with iOS 26 which is being pushed out today ? Thanks in advance
iPhone camera uploads stopped uploading since April 2025
Device iPhone 16 Pro Operating System/Browser (if using the web) IOS 18.6.2 (latest) Dropbox App Version (if using the app) 440.2.2 Syncing Status No status. "Camera Uploads > on" Question or Issue I went to check my iphone photos in dropbox and realised that I've had no further images since 1 April 2025. According to the…
Select audio track for MKV file in Dropbox App
I love Dropbox’s video preview - super helpful for watching MKV files without downloading them! Whereas previewing an MKV file in the web browser version of Dropbox has an Audio Track selection option (if your MKV file has multiple audio tracks, e.g. English audio, Japanese audio), the Dropbox App for iOS does not have…
Dropbox Paper on Android is out of date, and can't be installed on current Android versions.
Paper is badly outdated and it needs an update. It's been years and dropbox paper team had been procrastinating. If an official release for this takes time. Can we get access to latest working beta build of this app? Application Affected Dropbox Paper Device Pixel 8, Pixel 9, Samsung Galaxy Ultra and so on. Operating…
Dropbox Paper mobile app will be discontinued on October 9th
Today I've received an email that the Dropbox Paper mobile app will be discontinued on October 9th. So it looks like all the documents won't be accessible on smartphones which in this day and age is a major bummer. What's the rational behind this shocking decision? Does this mean Paper as a whole is on the chopping block?
The original creation date of my photos changes after uploading them via the mobile app.
I have been using drop box for years and never had this issue. When I upload photos from my phone to my drop box account using the app on my phone, the dates of the photos change to the date of upload, not the date taken. Why has this changed? How do I get the correct date of the photo? Thank you for your time
Dropbox mobile app won't show search results.
Devices IPads, Android smart boards, Dropbox Website Operating System/Browser (if using the web) IOS, IPAD OS, Android, Microsoft Edge Dropbox App Version/Browser Version Dropbox 440.2.2, IOS 18, Android 13/14, Edge v. 139 (Arm/64 bit) Question or Issue Our company Dropbox recently has had an issue with searching for files…
Your device storage is full on my iOS device
In the Dropbox app under Photos, my iPhone says: However, my Dropbox has 1.81 GB free: Also, my iPhone has 481.6 MB free: I've been a Dropbox user for over a decade and am well aware of what it means for my Dropbox to be full. But what does it mean for my "device" storage to be full?
I can't find my backed up computer files, when I check the mobile app on my iPad.
Device iPad Air Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version N/A Question or Issue I cannot view any of my PC files on my iPad that I backed-up to Dropbox from my computer. How can I view files from my PC on my iPad? On the Dropbox app on my iPad it says that my computer is one…
How sure how to set-up my Dropbox account, on my new mobile in order to see my files.
I know this probably has been asked before, but I have Dropbox on both my phone and laptop. I drowned my phone and the new phone set up via google restore has Dropbox loaded but I don't recognise the interface and cannot figure how to set it it up to see my existing folders and files. All the prompts on the phone interface…
Dropbox Passwords UI issue on Pixel 9. Search and Save buttons in the notch area aren't clickable.
I'm having a usability issue with the Dropbox Passwords app on my Google Pixel 9. The search bar at the top of the app is placed directly in the notch area, making it impossible to tap or interact with. Similarly, when creating a new password, the "Save" button is also positioned in that same top area – meaning it can't be…
Dropbox not linking with Cloud Duplicate Finder on iPad via Chrome
Hi, I am trialling Dropbox and trying to use it with Cloud Duplicate Finder (CDF) on my iPad (via Chrome). Unfortunately, the integration is stuck in a loop. Steps I’ve tried: * Clearing Chrome cookies & site data. * Signing out and back into both Dropbox and CDF. * Pressing “Add New Drive → Dropbox” inside CDF. What…
Dropbox mobile app is in Dutch, even though the settings are set to English.
Device iPhone 12 Pro Operating System/Browser (if using the web) iOS18.6 Dropbox App Version (if using the app) 438.2 Dropbox Plan N/A Question or Issue The Dropbox app on my iPhone 12 Pro, iOS 18.6, is in Dutch. It is the only app on my iphone that is in any language other than English. I have removed all languages other…
I'm seeing a weird exclamation mark next to Dropbox on Xmind on my iPad.
Hello, My Dropbox app on iPad is not syncing with my Windows 11 desktop. For example, when I open a mind mapping software that I use (Xmind) and try to open a mind map that I saved in Dropbox desktop: beside the Dropbox icon, there is a circle formed by two arrows with an exclamation point inside of the circle. I cannot…
Uploading Microsoft Files from iPad Pro gets stuck on "upload pending".
Hello, I opened a Microsoft Excel file from the Dropbox app on my iPad Pro and I saved it after I made changes and it will not upload the new version into Dropbox, it just says "Upload Pending". I tried deleting the Dropbox app and deleting the Excel app off the iPad and I tried turning it off and back on and I also tried…
Consistent 'upload failure' error when uploading videos from the Dropbox app on iOS
Device iPhone SE Operating System/Browser (if using the web) Windows 10 Question or Issue Within the last week, several times I successfully uploaded large video files from my iPhone to my PC - well, after switching off the display time out on the iPhone, because how stupid of me to expect a background process like an…

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