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How do I sync my Mac and iPhone?
Hi! I am trying to empty my Mac computer and I want to transfer all my files and pictures through Dropbox. When I look at my Dropbox files in my iPhone they are not synchronized with what my Dropbox in my Mac shows. I am afraid to lose all my files existing on my Mac. How do I synchronize my Dropbox on my Mac with my…
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I can't upload videos or photos to my iOS mobile app; it says "check network settings and try again"
i just upgraded my Dropbox to the paid version, and cannot upload any files or videos on the Dropbox app on iPhone. It keeps saying "Couldn't upload. Check your network settings and try again." I've restarted my phone, logged out and logged back into the app, I've cleared the Dropbox cache, killed the app and restarted the…
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Could you apply to become a Cloud media provider for Android?
Not sure if this fits to the "Integrations" Category, but yeah, change it if you feel like it's wrong. https://developer.android.com/training/data-storage/shared/photopicker https://developer.android.com/guide/topics/providers/cloud-media-provider While uploading a photo to an app, photo picker interface opens. This…
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Full screen view navigation on the Meta Quest is no longer working
Hi, The full screen view function of Dropbox on Meta Quest is quite convenient, but there seems to be one drawback: I can't go back and forth between files in the full screen mode. I used to be able to do so in the past by sweeping the blackened area to the right or left, but this functionality seems to be not working…
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Why do I get a notification that my iPhone is locked when plugging it in to sync files and photos?
When I plug my phone in to my Windows 10 PC to sync my photos, I get a notification that my device is locked and to unlock it. I am getting super frustrated as I have reset the network settings on my iPhone 8, reset the location and privacy, restored the whole phone, changed the auto play settings on my computer, turned my…
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Why are files made available offline on Android sometimes not available?
I use Dropbox to store all my music files(MS word). I use my Windows 10 PC to create all of the files. All of the files upload fine into Dropbox. I make the folder contents available off line on 2 Android tablets. In previous Dropbox versions I could see if all the files were updated with the file unticked till synced then…
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My .docx can't be previewed when using my iPad or iPhone.Is it too long, and why is this happening?
Hi everyone, sorry for the outburst, but it's absurd that an application like Dropbox has such a significant limit for those who work with word files of over 1000 pages. In my case, I have a file of about 1500 pages in word format, and the DropBox application on both the iPad and the iPhone cannot open it, but only…
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Some photos are not automatically downloading, I have to download them manually
I'm uploading a large number of photos from my iPhone 13 to my Dropbox, but they aren't downloading? I have to click on each of the cloud symbols INDIVIDUALLY to finish the download. 1. Is this something I can do in a batch operation? 2. Is there a setting for this I need to fix? 3. Why is this happening?
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How does the online-only feature work, and how does Dropbox handle photos on my iPhone?
I don’t know anyone to help me with DB - I have dabbled on-off for 15 years but get frustrated and delete the program - Now I’ve decided that DB can do what I want but I need to learn snd understand the DB basics - This month I started again with the “DB Essentials 3TB” package - Two things I need to know if someone is…
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Scrolling, zooming and searching in PDF files in the iOS app doesn't work normally
When viewing PDF files on the iOS mobile app, the files open normally, but the scrolling, zooming, and search functions are completely useless. When trying to swipe scroll, the pages moves the slightest fraction of an inch, then stalls. No smooth scrolling. Even holding my finger on the screen doesn’t help. Pinch zooming…
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Seeing iPhone photos by date as I upload
I just had a forced Dropbox app update on my iPhone. In the old version, when uploading images from Photos to Dropbox, the app did the perfect thing for me, it organized the photos by date, and placed a "Select All" button by each group. Almost always, I'd select all photos for a date (one button), and upload to the folder…
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How to upload specific photos from phone gallery after a certain date?
Hello. I would like to upload photos from my Camera Gallery that were taken after a certain date. I already did an entire upload of my gallery using the “Camera Uploads” feature. So this uploaded all the photos I had from 2023-June 2024. In short, I want to do an incremental upload. (ie. Upload next batch of photos taken…
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Cannot use excel files offline when saved for offline use
I am experience an issue where dropbox tells me I must be connected to internet to open excel files in the dropbox app on my android phone, which I have "made available offline" for this exact purpose... Dropbox keeps sending me back automated replys to my issue telling me to save the file for offline use. I have. I need…
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Feedback on the Document Scanning Experience in the Dropbox App
Hi, folks! My name is Ryan, and I’m a Product Manager at Dropbox, working on the Dropbox mobile apps (iOS/Android). My team is interested in hearing your feedback around the current Document Scanning feature (“Scan a document”) in the Dropbox app. We’d love to know things like: What do you use the Document Scanning feature…
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Can I increase the limit of search results on the mobile app?
Hi i would like to know if you can increase the number of search results using the mobile app. At present it seems to be limited to 100.
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Videos are getting automatically uploaded as .mov and not HEVC on my iPhone app.
I have already followed this guide https://help.dropbox.com/create-upload/ios-formats however, after it is uploaded to Dropbox, it shows up as .mov file facts of the current situation * HEVC format was preset prior to commencing upload of auto backup * original file on iPhone 15 Pro is HEVC, standard 1080p video * photos…
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Turn off “Suggested for you” section.
There are TONS of threads specifically requesting these be disabled and yet your latest update you threw them in there as a forced-on feature that cannot be disabled. Please disable or give us option to turn off the “Suggested for you” section on the mobile apps that updates with more information every refresh. I dont need…
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How to copy content from my phone to my computer?
I used to be able to copy photos on my phone, which went to Dropbox, to my computer. I can't seem to be able to do this any longer. Can anyone please tell me if, and how to do this please?
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Dropbox upload contextual menu on Android
Hi everyone, I'm on a oneplus 10 pro. Os and Dropbox app are up to date. Problem : when I want to upload a file from another app (gallery, audio recorder, ...), I have a new contextual menu, where I cannot choose precisely the folder where I want to upload. It did change like one / two weeks ago. Previously I had the right…
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Videos not uploading correctly from video editor to Dropbox on Android
Hi everyone, I'm having an issue with uploading videos from my video editing app to my Dropbox account. I could really use some help figuring out what's going wrong. Basically, after I finish editing a video project, I try to export/share the final video file to my Dropbox folder. However, the upload to Dropbox always…
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The color of my videos changes after being added to Dropbox.
Lately when I have downloaded videos from my iphone 12 to the dropbox app the color in the videos have been distorted and not clear. Does anyone have a fix for this? This is also happening with my wife’s iphone to the dropbox app. Thank you.
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"Couldn't Save Content Please check your internet connection and refresh the page" error on my iPad.
Every time I try and save a file on my iPad to Dropbox I receive the error message "Couldn't Save Content Please check your internet connection and refresh the page." My internet connection is fine! HELP
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How do I know all my files pictures got transferred from my phone to the Dropbox?
I just want to make sure my stuff gets transferred so it doesn't get deleted.
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People, Places and Memories function for Camera Uploads
I’m using Dropbox to backup my Camera roll (iPhone), which works really well. It’s a great way to know that everything is backed up properly. However, what I’m missing is the People, Places and Memories functions available in iOS. I’m therefore evaluating switching to iCloud to have these functions available also for…
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Sharing a file via mobile phone text messages
I would like to send a link to a recipient by text message that would allow the recipient to view a video on the mobile device. So simple. Why can't this be done using Dropbox? This mainly applies to Android, which limits the file size that can be sent by text message.
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Alphabet navigation on ipad disappeared
The alphabet navigation disappeared on our ipad os version 16.7.2, dropbox version 362.7. We rely on that to navigate the numerous files we have. How do I get it back?
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"Couldn't Save Content Please check your internet connection and refresh the page." Safari iOS
I download a lot of PDFs. I use iOS Safari. Half the time, I have no issue saving to Dropbox, but the other half of the time, I get the following error: "Couldn't Save Content Please check your internet connection and refresh the page." My workaround has been to use Save to Files where I have Dropbox linked, but this is,…
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Dropbox stops syncing between laptop and iPhone.
My Dropbox will recurrently stop syncing between my laptop and my iphone. I have read the instructions about syncing but cannot seem to locate the exact spot that asks the questions about are all files up to date, which I think will lead me to being able to sync. And I would like to set to automatically sync each time I…
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Dropbox Transfer - a missed opportunity
Unfortunately I have not used Dropbox for many years because transferring a file was so complicated for the recipient. It has always been unclear (to the recipient) how to manage the link and whether they need to open a Dropbox account, etc. It's a pity that I cannot send a movie to my friend's mobile device and have them…