-
Dropbox using (2) different Naming Conventions and Date Formats
Hello, Recently Dropbox has been uploading photos with different file names and date formats. Example: some files will be named "2022-04-07 17.07.01" and others will be named "Photo Apr 07 4 29 40". All photos were taken on the same device (iPhone). Also, all photos are uploading to multiple computers in an office, is this…
-
I see an unwanted double dot in the filename, after uploading to Dropbox on my iPhone.
I use my iPhone to take photos and then upload them to a dropbox folder in jpg format. Dropbox names the jpg with the timestamp of the photo, which I like. What I don't like is that it inserts too many dots. For example, and notice the double dot before "jpg": Photo 2024-08-06, 5 57 02 p.m..jpg Dropbox has done this for a…
-
Make offline files visible in the Android file-system
I think you should make files stored offline on Android available in the file system. As it is now, the dropbox files marked as 'available offline' are hidden from the rest of the operating system. This gives a number of problems: 1: When opening a file in an app, that app may put the file path in its 'most recently used…
-
I'm being asked to save a copy of my Excel file instead of the original file on mobile.
I have a spreadsheer in a shared Dropbox folder and I am the only person with editor access to it. When I open it on my desktop it saves fine, but when I open it on my mobile it tries to save a copy even though it definitley isn't open on my desktop at the tme. I don't want to save a copy. I just want to be able to make…
-
Can I choose which date Camera Uploads starts uploading from?
My goal is to automatically synch only more recent photos from my iPhone Camera Roll so that I can share just the more recent photos (on my current vacation, say) and preserve my Dropbox storage. Currently within Dropbox, the "New photos only" item says "Starting Mar 10, 2022", and too many photos are being uploaded. Can I…
-
Issues with Dropbox syncing to iOS and Mac
So I'm new to Dropbox and use it with my iPhone and Mac. First issue is even though I gave the iOS app full access it will not sync my Apple photos. If I were to take a new photo now then that will be synced but nothing in the past will sync. Second is, I have it synced to a few folders on my MacBook but nowhere in the app…
-
iOS Starred Widget does not update
Hi all The Dropbox Starred Widget on my iPhone is a great tool to open starred files quickly and is something that I want to use all the time. However, I change my starred files all the time - eg every day I save a pdf diary sheet which I 'star' and 'de-star' daily. But this is not reflected in the widget - the widget only…
-
I can't upload a video from my iPad.
I could upload photos but not a video. The previous solution (versions/settings) didn’t help, but I found that I needed free space greater than the size of the video to upload. Not sure how much space was required. Got various unhelpful error messages (video may have been deleted, network error). Having created enough free…
-
Why can't i select all my photos to upload at once?
Hi All I'm on Android and I've about 5000 photos I want to upload to a new folder I just made, I'm moving to a new phone and want all my old photos in one place. However, I can't seem to figure out how to upload all the photos at once. When I got into new folder on dropbox app, I see a few options - Upload Files and…
-
Vault disappeared on iPhone app after last update
I’m running iOS 17.1 and DropBox app version 352.2.2. Since the last DropBox app update Vault is no longer accessible. I’ve been able to access it on the desktop site only. I’ve cleared the cache and signed out but Vault does not show up. Is this a known issue with this version or is it a feature going away on the app?
-
Unable to attach files via Gmail using phone
Hi, how come all of a sudden I am unable to upload files via Gmail using my phone. In the past is a breeze to upload..
-
I get a "permanent failure" error when trying to access a database on my mobile device.
Hope someone can assist... I need to open a file to access the newest database but when I attempt to, I get a permanent failure. I have cleared the cache, cleared memory, uninstalled the app from my mobile device, (Pixel), reinstalled and I still receive the error message. Any assistance would be greatly appreciated.
-
Search questions
Aloha. Not sure if I'm putting this in the correct group, please help me redirect if this needs to go someplace else. I have two questions about Search. I'm running the Dropbox mobile app for Android V384.2.2 on a Samsung S7 FE tablet with Android 14. 1) Some of the places I use my tablet there is no internet. If I try to…
-
How do I change the language of my mobile app?
Hi, please, how can I change language on my dropbox mobile app (iphone)? From the start the mobile app is in cyrillic. Of course I can change the language to English in Desktop/Web Dropbox, but on my mobile, there is no change. Even if I delete the cache in mobile app. Thank you!
-
How do I sync my Mac and iPhone?
Hi! I am trying to empty my Mac computer and I want to transfer all my files and pictures through Dropbox. When I look at my Dropbox files in my iPhone they are not synchronized with what my Dropbox in my Mac shows. I am afraid to lose all my files existing on my Mac. How do I synchronize my Dropbox on my Mac with my…
-
I can't upload videos or photos to my iOS mobile app; it says "check network settings and try again"
i just upgraded my Dropbox to the paid version, and cannot upload any files or videos on the Dropbox app on iPhone. It keeps saying "Couldn't upload. Check your network settings and try again." I've restarted my phone, logged out and logged back into the app, I've cleared the Dropbox cache, killed the app and restarted the…
-
Could you apply to become a Cloud media provider for Android?
Not sure if this fits to the "Integrations" Category, but yeah, change it if you feel like it's wrong. https://developer.android.com/training/data-storage/shared/photopicker https://developer.android.com/guide/topics/providers/cloud-media-provider While uploading a photo to an app, photo picker interface opens. This…
-
Full screen view navigation on the Meta Quest is no longer working
Hi, The full screen view function of Dropbox on Meta Quest is quite convenient, but there seems to be one drawback: I can't go back and forth between files in the full screen mode. I used to be able to do so in the past by sweeping the blackened area to the right or left, but this functionality seems to be not working…
-
Why do I get a notification that my iPhone is locked when plugging it in to sync files and photos?
When I plug my phone in to my Windows 10 PC to sync my photos, I get a notification that my device is locked and to unlock it. I am getting super frustrated as I have reset the network settings on my iPhone 8, reset the location and privacy, restored the whole phone, changed the auto play settings on my computer, turned my…
-
Why are files made available offline on Android sometimes not available?
I use Dropbox to store all my music files(MS word). I use my Windows 10 PC to create all of the files. All of the files upload fine into Dropbox. I make the folder contents available off line on 2 Android tablets. In previous Dropbox versions I could see if all the files were updated with the file unticked till synced then…
-
My .docx can't be previewed when using my iPad or iPhone.Is it too long, and why is this happening?
Hi everyone, sorry for the outburst, but it's absurd that an application like Dropbox has such a significant limit for those who work with word files of over 1000 pages. In my case, I have a file of about 1500 pages in word format, and the DropBox application on both the iPad and the iPhone cannot open it, but only…
-
Some photos are not automatically downloading, I have to download them manually
I'm uploading a large number of photos from my iPhone 13 to my Dropbox, but they aren't downloading? I have to click on each of the cloud symbols INDIVIDUALLY to finish the download. 1. Is this something I can do in a batch operation? 2. Is there a setting for this I need to fix? 3. Why is this happening?
-
How does the online-only feature work, and how does Dropbox handle photos on my iPhone?
I don’t know anyone to help me with DB - I have dabbled on-off for 15 years but get frustrated and delete the program - Now I’ve decided that DB can do what I want but I need to learn snd understand the DB basics - This month I started again with the “DB Essentials 3TB” package - Two things I need to know if someone is…
-
Scrolling, zooming and searching in PDF files in the iOS app doesn't work normally
When viewing PDF files on the iOS mobile app, the files open normally, but the scrolling, zooming, and search functions are completely useless. When trying to swipe scroll, the pages moves the slightest fraction of an inch, then stalls. No smooth scrolling. Even holding my finger on the screen doesn’t help. Pinch zooming…
-
Seeing iPhone photos by date as I upload
I just had a forced Dropbox app update on my iPhone. In the old version, when uploading images from Photos to Dropbox, the app did the perfect thing for me, it organized the photos by date, and placed a "Select All" button by each group. Almost always, I'd select all photos for a date (one button), and upload to the folder…
-
How to upload specific photos from phone gallery after a certain date?
Hello. I would like to upload photos from my Camera Gallery that were taken after a certain date. I already did an entire upload of my gallery using the “Camera Uploads” feature. So this uploaded all the photos I had from 2023-June 2024. In short, I want to do an incremental upload. (ie. Upload next batch of photos taken…
-
Cannot use excel files offline when saved for offline use
I am experience an issue where dropbox tells me I must be connected to internet to open excel files in the dropbox app on my android phone, which I have "made available offline" for this exact purpose... Dropbox keeps sending me back automated replys to my issue telling me to save the file for offline use. I have. I need…
-
Feedback on the Document Scanning Experience in the Dropbox App
Hi, folks! My name is Ryan, and I’m a Product Manager at Dropbox, working on the Dropbox mobile apps (iOS/Android). My team is interested in hearing your feedback around the current Document Scanning feature (“Scan a document”) in the Dropbox app. We’d love to know things like: What do you use the Document Scanning feature…
-
Can I increase the limit of search results on the mobile app?
Hi i would like to know if you can increase the number of search results using the mobile app. At present it seems to be limited to 100.