Mac

I tried moving files from an external drive to my computers hard drive into the Dropbox folder. The size of all these files was larger than the capacity of my hard drive. When I look at my Dropbox directory now in Finder, this folder shows a circle icon with a curved arrow (refresh icon?). When I click on this folder, I…

I recently updated my Dropbox library to the new structure (I believe) required by Apple and this has caused a breaking issue on Lightroom Classic on Mac because of the path structures have changed Old: /Users/cd/Dropbox/Pictures/Lightroom/2023/2023-12-16 New:…

I've repeatedly tried troubleshooting with different ideas on the web but I don't see a case like this - after downloading the dmg Dropbox installer from the standard dropbox installation page, it opens up normally, and I double click on the Dropbox icon to install it, but then my Dropbox app is unresponsive and keeps…

I got a new macbook (M2) and migrated from my old macbook (2019 intel). Initially I set all of my Dropbox folders to online only so I could then manually select what I wanted to keep local. I have always kept my logic projects in Dropbox so I never have to worry about backing up. For some reason some logic projects are…

Using DropBox for maybe 10 years, so not a newbie by any stretch of the imagination. New MacBook Pro M3 Max. Searchlight returns no results for my DropBox. Ideas?

Hi. The Dropbox logo is missing from the menu bar on MAC Sonama 14.1.2. It does not show when DB is running. I have uninstalled and reinstalled DB but still not there. When MBP is restarted, the icon shows briefly then dissapears Any ideas? Peter

I am essentially out of space on my computer despite having plenty available in the cloud, and the hundreds of gB's I'm using are taking up space on both my dropbox and my computer itself. When I right-click the file within Finder, there is no option to "make online-only". I have already turned this feature on as well as…

I often (attempt to) use dropbox to transfer files from my laptop to desktop computer. Some days this simple process takes far too long. I just placed a simple 500k file in my laptop dropbox. The file says synced in dropbox. 17 minutes later in my desktop, the file still is not in my drop box which also says synced. I have…

i updated dropbox app and updated my mac both to the latest version then after that dropbox app refused to open , i tried deleting it then downloading an older version of the app but it still didn’t work, also i tried to download the latest version again and when it was downloaded there is no folder attached to the app to…

How do I stop the Dropbox app from moving my Downloads, Documents and Desktop folders into the Dropbox folder ? When I updated the Mac app it moved the dropbox folder into 'locations' set up links for Downloads, Desktop etc and moved all my Mac folders into the dropbox folder. Can undo that function so that my usual mac…

I've tried to follow the instructions that were provided to @Walter on 2/6/23 to disable automatic Dropbox start-up when I open my Mac. When I click on the Dropbox icon at the bottom of my screen, I get the file folders that I've set up, not a page that has my Profile initials. Where do I locate the Preferences? Thanks for…

So it would seem that when I now make a file online only, the finder colour code associated with it disappears. Is this deliberate, because for me it's an absolute disaster? I use purple, for example to signify that a file is uploaded to my client's server. Very often I work on jobs that create many files that are shared &…

Hi, We have two identical MacBook Pro systems and need to keep them synced. In order to do this properly, we need the Dropbox folder to be located in the same location on both systems. One system has installed the File Provider version of Dropbox, which moves the Dropbox folder to users/[user]/library/cloud storage. The…

I have the Dropbox Paper app in my iPhone and iPad, but can not find a Mac app. In searching this forum I see that there was a beta back in 2019, but then nothing. I know that there are some iPad app that can be install in M series Macs. Anyone achieve this yet? Thanks

I have a backup that is stuck on the last 1% of syncing. I have paused and restarted the sync, restarted my computer, cleared the dropbox cache, and cant figure out why it wont finish. Dropbox support is telling me it's because certain filenames are formatted incorrectly so those files affected won't sync. Problem is, I…

Hi I have setup my new Mac and setup dropbox and the app has been synchronising for days - it has 1,200,000+ files left to sync and seems to be stuck. Looking at "sync issues" there appear to be a dozen or so "syncing is paused while a file in this folder is open. Close the program using this file" errors. The files and…

I have been using Dropbox for several years without incident -- to share files between several Macs. Yesterday, however, I saved a file to Dropbox that is not displaying any status icon in the Finder. The file is available on all the Macs that I sync with, but there is no icon shown on any device. I've restarted the Macs…

Hi, the synchronization of Dropbox doesn't work after the upgrade of operating system SONOMA 14. how can i resolve this problem?

 I'm using the Dropbox app on my Mac. It consistently reports the error on the .Trash folder that it's locked and so can't sync. But I can't find a way to unlock it. What can I do? Thx

A red exclamation mark appears on my Mac (macOS Somona 14.2.1（23C71）) in the Menubar app for Dropbox. Clicking this opens a window in which there is a warning "Couldn't sync files - To fix this, view sync issue for your files." with two options below this message to either click on "View now" or "Close". Clicking "View…

Hello, 'Unable to set up folders' is an error message I'm getting after I try, well, to set up folders on Mac. Steps to reproduce: Settings – Backups – This Mac Manage backups – Check Documents folder – Continue with Basic (Yes, continue) – x folders with issues. While I am able to backup folders not synced by iCloud…

I just got a new Mac and installed the desktop app. When I try to login with Google, the app takes me to my browser to login to Google. Once I login, it takes me right back to the app login screen. I know I have the correct login because I can login to Dropbox online. I have already tried using a different browser and…

As with several other users, I've been using Dropbox for years on my Macs & iPhones, but have recently noticed that the files I update on my MacBook Pro (Sonoma 14.1.2) are not appearing on my iPhone (iOS 17.1.2). I normally don't use the Dropbox website, but upon reading some of the recent Community posts, I checked it &…

Hi there, I recently upgraded my Mac Operating system, and I have just seen that all my files in my dropbox account have been wiped. I have tried looking in the deleted files section on the browser app and nothing, I also checked and dropbox should have notified me if a large number of files were being deleted this has not…

hi everyone I used dropbox at work and now got it for me privately. But I do not see the option "make available offline". I already reinstalled the app, but it still diesn't work. I'm on mac ventura. Does anyone have an suggestions? 🙂

Hi, Can two users with two separate accounts on one mac computer have equal access to the same dropbox folder? Or does the second user need to create a new dropbox folder for the same dropbox account? Thx!

Hello, My Mac was updated to MacOS Monterey, and Dropbox does not open to synchronize my files. It starts, and after a few minutes, I get the message "Dropbox closed unexpectedly." I uninstalled Dropbox and reinstalled it, but it did not solve the problem. I also tried restarting the computer, but it didn't work either. I…

Running MacOS Sonoma 14.2.1 on a 16" M1 Max MacBook Pro. Had no such issues under MacOS Monterey, but now under Sonoma, I get this "DropboxFileProviderCH quit unexpectedly" crash once after freshly booting, then again multiple times later. Crash log... [Removed as per Community Guidelines]

Hi Guys, spending so many hours now to fix things, and reading online to find a solution, but no luck. I don't know what you dropbox guys chnaged ot wherever the problem is. All music app is chaos now and already just spend a week to add all to new playlists since they all got lost. And trying to bring back my files onto…

Hi, Luckily, my Dropbox folder is still in my home folder. I have Dropbox 179.4.4985 . Selective Sync and Smart Sync are completely off, all new files are on my hard drive by default. I'd like to keep it that way. Is it possible to just not install this Dropbox update that will move my Dropbox folder? Can I upgrade to…