Mac

Downgraded from File Provider after signing out then back in to the app
Upgraded!!! my Dropbox installation on my work M1 MacBook Pro to the File Provider version, the app had a Beta badge in the top left which was downloaded from the link on the DropBox website. So far so good, the folder structure was replicated in the cloudstorage folder in the library, however there were no files or…
New Mac Ventura Update - Online/Offline Files Not Syncing
I've recently updated to the v.167.4.4719 version of Dropbox which now changes the location of where your dropbox is located and also changes the way the icons represent what is downloaded online/offline. The issues I'm having are as follows and I wanted to see if anyone else was experiencing this and worked out a way to…
macOS on File Provider - Identify non-supported files
On the Dropbox sync page in the Dropbox for macOS on File Provider there is the statement that: "You are not eligible for the updated Derobox for macOS on File Provider at this time. Your Dropbox folder contains some file types that are not supported." How do I find out what files these are and where they are? I appear to…
Online-only and available offline file options do not appear
Hello I'm getting different online offline file options from other colleagues on a shared company account. I get the option to make a file offline, but then I'm unable to get an option to return file to online? When I go preferences under Sync on my account settings, there seems to be a missing top section in the panel…
Entire Dropbox duplicated with ·_ preceding the duplicate; Needing to delete all the ·_ duplicates
I recently had my computor worked on and when I reconnected it to Dropbox all my files, in all Dropbox accounts I am involved with and linked to duplicated every file with ·_ preceding the duplicate. These duplicates are corrupted/do not open. How do I delete several thousand files at the same time, without needing to go…
Dropbox sync never finishes: MacOS Monterey 12.6 onwards, Dropbox 176.4.5108
Hi, My Dropbox keeps on syncing 6825 files since months ago, I tried removing and reinstalling Dropbox, no luck. It is not responsive and not usable, I checked similar problems on this forum, none of them helped. I appreciate advice. Thanks
Dropbox Backup has my Movies, Music, and Downloads folders on my Mac so no iCloud backup?
Hello, I'm on MacOS. At some point, I turned on backing up movies and music and download folders in the Dropbox desktop app preferences. So now that I'm looking things over, it appears that Dropbox moved those three folders into the main Dropbox folder in Finder. Therefore, those three folders are no longer being synced…
Dropbox App Stuck in Starting Loop
For the past few days, my dropbox desktop app is stuck on this screen. I've tried doing disk utility to my drive, uninstalling and reinstalling the app, etc. I am still able to access everything synced through my Finder, but there hasn't been any new syncing since this problem arrose.
Backup EVERYTHING to external hard drive on Mac
I have a professional account with about 2TB of data that includes folders on my iMac and online-only folders as well. I want to backup ALL of this information to an external hard drive and need some help/advice please. Clearly, DB does not include a feature to do this (which is completely unsatisfactory). Additionally,…
I can't open my desktop app on my Mac, only the Finder is accessible.
I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on the doc, I do not get any settings. Just finder opens up and at the top bar of the finder there isn’t the dropbox icon to get…
Mac app for creating files via context menu?
Does anyone know of a Mac app that allows you to right-click on (or in) a local directory on your Mac (that syncs with Dropbox) that will allow you to create new files? I've been using an app called New File Menu that used to work with Dropbox. But ever since Dropbox move their local directory to ~/Library/CloudStorage,…
Desktop, Downloads and Document folders have disappeared on macbook after uninstalling dropbox
Hi all, I recently moved all my files in Desktop, Downloads and Document folders to iCloud to back them up before uninstalling dropbox. As soon as I uninstalled dropbox, these folders have disappeared on macbook, only their alias exist on the macbook. When I look at the same folders in iCloud, it is empty. Perhaps I didn't…
Can't find recent photographs and videos on my MacBook Pro
Out of the blue my photo and video library has disappeared from my dropbox on MacBook Pro. I get the last three months (Aug/July/June) and nothing more. I need to have constant access to my library of photos but they seemed to have disappeared. All the photos are there on my iPad and Samsung phone but not on my MacBook Pro…
How can I add the Dropbox icon to the toolbar on Mac device?
I recently set up Dropbox with the new location, as per Dropbox instructions. Seems fine. But I can't figure out how to return the Dropbox Icon to my toolbar. MacBook Air running Ventura
Notifications about beta
How many times do I have to click "no thanks" before Dropbox stops asking me to try the beta by adding a huge red bubble to my menu bar icon?
Rounded gray icon in new macOS file provider
Hi, I'm using the latest version of Dropbox in macOS Ventura 13.5, new mac mini m2, clean dropbox install, i decided to try the new file provider integration and the syncing has ended correctly, there's just one folder with one gray circle at the left of the folder name. PLEASE Note: this is not a tag, if I add a tag then…
An Issue With Hazel and Dropbox
Hi everyone, I'm facing an issue with Dropbox and Hazel. A week ago, I bought a new Mac with the Ventura operating system. The old Mac was running on Catalina. Now, since Dropbox changed the location of its files on Mac from ~/Documents to ~/Cloudstorage, Hazel is unable to copy or move the files stored in Dropbox. It…
I can't open my files on my Mac
I can't open any of my Dropbox files. My Mac was recently upgraded to Catalina and I wonder if that is part of the problem. However, until this morning, I was able to view my Dropbox files
Image dimensions no longer showing on my mac
Since updating to the new dropbox, image dimensions are no longer showing for dropbox images only. Under the image, the 2 lines used to be the filename on the first line and image dimensions on the second line. Now the second line says "available offline", which is useless information as there is a green check on the…
Aliases on Mac
Dropbox 178.4.4811, MacOS Ventura I upgraded Dropbox to use File Provider, so the Dropbox folder now lives in ~/Library/CloudServices. Aliases no longer work. 1. If I create an alias to a folder (actually, to a package) in Dropbox by right-clicking and selecting "Make alias", the alias appears with the correct icon, but…
MacOS Users Severely Punished?
Hello- I'm a very long time DropBox supporter with both family plans and business plans for my small business. Want to double check what I'm finding for Mac Users. The following document outlines features Mac Users (who have an updated OS) won't have on Mac:…
Online-only files are shown as zero bytes
I am currently on MacOS Monteray 12.4 and using SmartSync (online-only) by default. The Dropbox App version is v151.4.4304 . I noticed that all the cloud files are now shown as Zero bytes. I could still download them (make them available offline) but I remember in previous versions, I could see the size of the files before…
Dropbox Finder Extensions + macOS Ventura + File Provider Upgrade
Fresh Mac, upgraded Dropbox to the new File Provider setup. In macOS settings/Privacy & Security/Extensions/Added Extensions, there are two extensions under Dropbox: Finder Extensions (off) and Sharing (on). What does Finder Extensions do? Is this no longer necessary with File Provider upgrade? I have contextual menus…
iCloud blocking file in Dropbox
An app that I wrote for our club accesses an SQLite DB file in our Dropbox. Most members have no trouble. One member uses iCloud and gets "permission denied ' when he tries to access this DB. The DB file sometimes has a small cloud symbol next to it. Hovering on this pops up a "file not downloaded" message. Clicking on it…
Drobox Error during startup
Hi there,Dropbox was working just fine until 2-3 days ago on my M1 Mac. I am getting this "couldn't start Dropbox error at startup. This is usually because of a permissions error." The path /var/folders/... has a txt with this info. Any idea what's the matter? bn.BUILD_KEY: Dropboxbn.VERSION:…
Dropbox is no longer capable of downloading files automatically.
The update to V175.4.5569 has broken Dropbox for me (MaxOS Ventura). My workflow is to put dozens of GB of raw images onto dropbox, and then edit and organize them on one of two different computers. For years, this was a flawless system. But now, it is impossible to force Dropbox to actually download all of the images to…
Can't open the Dropbox desktop application on Mac OS 13.4. It crashes when I use the latest version.
Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns without crashing. I am a paying customer of DB. Tried running the adv reinstall…
Dropbox location change on MacOS 12.6
Just installed DropBox update v157.4.4808 on a MacbookPro 13,3 running MacOS 12.6. DropBox location was moved by installer to ~/library/CloudStorage and alias moved from "Favorites" to "Locations" in sidebar. DropBox support doc "https://help.dropbox.com/installs/macos-faqs" says new location due to change in MacOS.…
How do I stop Dropbox notifications that pop up every time I open my Mac OS 12.1 Montery?
How Do I stop Dropbox messages from popping up every time I open my computer? This is invasive and not asked for.

Mac

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