Mac

Dropbox keeps indexing after installation
Hello, I am using Mac OS Sonoma 14.1. I installed Dropbox app on my completely clean computer, logged in, and chose the folders to sync. Then it kept syncing for a long time with no progress. I supposed it might have been be too many files, so then I chose one folder with 1GB. Nothing changed, the folders don't even show…
Green Check Marks No Longer Appearing in MacOS Ventura Finder
Hi, I am running MacOS 13.1 on a 2021 M1 MacBook Pro. All of a sudden, several days after I updated to the latest OS version, the blue syncing, and green check marks no longer appear in the finder for my Dropbox Files. According to the menubar icon it is still syncing, and in the web version I think my files are still…
Mac Sonoma/conflicted copies and app isn't loading
Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicted copies. The originals were nowhere to be found. I went to the web version and my MacAir and it showed both copies (original…
Dropbox removed "Save ****** drive space automatically"
I thought "smart sync" was so that Dropbox automatically makes files I haven't used in a while online only. I don't see a smart sync option on my M1 Mac (macOS Monterey 12.1), but I have "Make online-only" and "Make available offline" when I right click on a file. But I don't seem to have a smart sync option enabled…
High memory usage on Mac M1
Hi, I've just installed my first M1 iMAC and entered the Dropbox beta program. I need to add that I run an Intel base MB Pro in parallel and I've entered the beta program there as well. So far everything went fine, Dropbox runs Apple nativ and functionality is as expected (well known from the past). Checking memory usage…
Desktop file on Mac not syncing with Dropbox.com. Shows "Waiting to sync"
I have a Mac Powerbook with Ventura on it. And since a recent Dropbox update which placed the Dropbox folder in a different place on the Finder, I have been having erratic problems with files not sycing. I record Zoom sessions and then send the Dropbox link to participants. And in the past year it has worked seamlessly.…
I unlinked-relinked after syncing was stuck, but now my files won't update online
* Drop box was stuck on indexing for about 4 weeks * Because of this my laptop had not synched or backed up for about 4 weeks * To fix this i read that i could manually downloaded drop box update, this did not work. * Then i tried logging out and in again. This worked..... Kind of. * Drop box started synching again but i…
Can I delete the Dropbox context menu items that appear when I right click on a file?
Hi I need to delete the context menus (Send a copy, Save in dropbox, Move to Dropbox, etc) when I right clic on a file. I'm on Mac 13.0. I've already tried to delete the DropboxToolsHelper but this came back after I re-loaded Dropbox. Thanks ! Rémi
New Mac won't synchronize after transferring all files and apps from old computer
Hello, I purchased a new Mac. This one has the same storage capacity as my previous one. I transferred all my files and applications from one Mac to the other. I connected my new Mac to Dropbox but it doesn't work: - I can't open files from my Dropbox - I can't preview images on my Bridge applications - I managed to open…
CloudStorage Folder on Mac - Duplicate Dropbox Folders
I have recently updated Dropbox to the latest version (v172.4.7555) whereby the location of my Dropbox folder has moved to the 'CloudStorage' folder within Library on Mac OS (Ventura 13.3.1). For some reason there are now two Dropbox folders within the CloudStorage folder. One of the folders has the blue dropbox icon and…
Files deleted from Lightroom don't to the Bin. They go to a file named "CloudStorge/Dropbox/.Trash"
Hi I have been using Dropbox and Lightroom together for years. In recent weeks and when I delete files from Lightroom they don't go to the Bin. They go to a file named "CloudStorage/Dropbox/.Trash". This is somehow a hidden folder that I have managed to find via CleanMy Mac software. However, when I delete files from…
Dropbox won't start on my Mac and I've done all the things, please help
I updated dropbox and now it won't open on my Mac. I reinstalled the OS, updated to the latest OS, my device is in the Dropbox security list, and I downloaded Dropbox (4 times!) installed and it won't open. I get a window that says it can't open and then a text file with a bunch of error messages. See below, please help, I…
Massive syncing issues with latest version of dropbox on an M2 MacBook Pro
I spent over an hour with Dropbox the other night trying to resolve syncing issues. I recently switched from a 5 year old intel based iMac to an m2 MacBook Pro. Originally, I migrated everything from the previous computer through migration assistant and updated to the latest version of dropbox which moves the folder to the…
What is going on with Dropbox on MacOS? Spotlight and Finder don't work!!
Dropbox randomly updated to some new version and said everything is moving to Library/CloudStorage or something like that, now I can't open files directly in Spotlight OR find using folder search in Finder (although global search "This Mac" works). Biggest issues: 1. Searching using spotlight and clicking on it DOES…
Dropbox folder bounces in the dock on mac
Dear Friends, I hope someone can help me. I am using mac. Since the last update (when Dropbox folder was moved to a new location) I observe the following behavior. When I edit files with TexShop, Dropbox folder in the dock starts bouncing, similarly to what happens with dowloads folder. I presume that some aux files during…
Cannot start Dropbox app on Macbook
Hi, I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work. And the error file: bn.BUILD_KEY: Dropbox bn.VERSION: 170.4.5895 bn.constants.WINDOWS_SHELL_EXT_VERSION: 61 bn.is_frozen: True machine_id:…
All my Dropbox right-click options are missing in MacOS.
Based on previous threads here, the solution seems to be to quit both Dropbox and Finder, but that has not worked for me. I have the Dropbox icon active in my menu bar, but don't have any right-click options as if it's not installed. Dropbox is enabled in my App extensions though. Also, I can no longer drag and drop files…
Sync issues with Mac OS X folder migrate
After I migrated to the Mac OS X Library/Cloud Storage I am having continous sync problems I don't like the online files mode, I just want the folders I select to be always available offline. But files will not download, and it's always stuck in Syncing mode. I have given full disk access to dropbox and no fix. I have then…
Switched to Mac File Provider API version (174.4.5852) - now continually "syncing 6 files"
Hi! Hope someone can help me. Amongst the many problems with the new Mac FPAPI version, this one is a deal-breaker and I can't seen to figure out what's going on... My otherwise idle system cycles between "Your files are up to date" and "Syncing 6 Files" every few seconds. Indeed, it seems to be syncing *something* (and…
Why does Apple FileProvider force files into the ~/Library folder which is hidden by default?
Sorry if I’ve misunderstood this article but is it true that Apple’s upcoming FileProvider saves files into the ~/Library folder? If so, could someone help me understand what the advantage is because it’s a mind-numbingly painful idea for many reasons, one being that ~/Library is hidden by default for most people, another…
Why do I have two Dropbox applications on my computer?
I'm really confused. I now have two Drop Box applications on my computer. Is there someone (a Drop Box Guru perhaps) who can share my screen and tell me how to merge or eliminate one of the DB applications without the possibility of losing any files?
Dropbox Camera Uploads not syncing to new MacBook
I have a new MacBook Air. I use dropbox as my primary folder and access it both from my desktop mac and my Air. I realized that Camera uploads are not working on my MacBook Air, just on my desktop. I am so confused because I would think they were the same folder. How do I get it to sync? I'm about to be on the road a lot…
M1 Mac slow sync, weird sync!?
Hi, I use Dropbox on Android 13, Windows11 23H2 and MacOS Ventura 13.5.1 I edit some excel file on daily basis, it syncs flawlessly and instantly on Windows and Android(S23), however on Macbook M1 it gets weird, the file in App shows synced but when opened it shows an old copy..I tried editing a file on Mac itself and…
v172.4.7555 stuck syncing (MacOS)
Hi, Using the latest version of the app (v172.4.7555) on MacOS (Ventura), the icon is continually showing syncing when waking up from sleep. Stopping and restarting the App makes no difference to the behaviour, only a full restart. I know files have been added and they are on smart-sync because of the cloud icon, but…
DROP BOX ICON DISAPPEARED
Hi Guys... Im running a MAC book on Ventura 13.2.1 since the update the Drop box icon has vanished from my laptop utilities window so saving any docs or excel sheets is a nightmare now. Can anyone help with advice how to get it back please ?? Thanks a lot
What happens if I don't update to the new Dropbox for MacOS?
I have Dropbox on my M1 MacMini, M1 Macbook Air, old 2015 MacBook Air (all three on Monterey 12.6.3) as well as my iPad Pro and iPhone 13. On the computers, my DropBox folder is in users/{myname}/Dropbox. All files are on the two M1 devices are saved offline (one reason I went with Dropbox, access to my files when I have…
Cannot open password protected file on Mac; fingerprint works but not password
I have a password-protected file on my Mac (Ventura 13.4). It is in DropBox. My fingerprint will open it but my password will not. The password I am trying is my Mac login password. I am sure it is correct because I log out and in again to test it. My caps lock is not on. I open the KeychainAccess app, find the file in…
New version of Dropbox completely broken, need to revert to previous version.
I got a new MacBook Air 15". Used Migration Assistant. Something updated Dropbox. Everything is broken. Specifically: * The Dropbox.app application when launched does not open the app, but opens a Finder window to the new storage location (with no path to show where that is, but I found out from a web search). * There is…

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