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Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura
After upgrading to macOS Ventura, I was prompted to upgrade to "Dropbox for macOS 12". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. Now when using Spotlight to search (I often type something like 'drawings folder' to open a folder called Drawings) the results…
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After upgrading to Ventura, cannot start dropbox app
Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the advanced reinstall (ran the terminal etc) and I'm still getting the same error message. bn.BUILD_KEY: Dropbox bn.VERSION:…
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Mac Air M2 - Word no longer giving dropbox as a folder option
Hi everyone - I have no idea what I have done but if I'm working in any of the microsoft office products, Dropbox is no longer a folder option when I try to open a word document for example. I have to go to the FINDER and open the file through there not in the microsoft application. How do I get Dropbox as a place or…
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Smart Sync has disappeared from context menu
In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this? I have tried all of the solutions that I can find throughout this community to no avail. - Deleting the cache files - Uninstalling and reinstalling (Including a restart of the…
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Dropbox files now take up double space on my Mac
Hi there! So today, just out of nowhere, I noticed all my Dropbox files have gone online-only. So I click on the clouds with the arrow down to download them to my MacBook. However, I noticed that as it's downloading, it's taking up space as well!!! I had 110GB of space with all the Dropbox files on my local computer. Now…
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Dropbox using too much RAM memory - macOS Monterey
I use Dropbox in OS Monterey. I am not a heavy user in terms of number of files and usage complexity. I just use to sync files. My DB account has 3.8 Gb in files. Despite this simple usage, DB app is consistently using 1.7Gb of my RAM, making it the largest app in terms of RAM commitment. Do you know how can I reduce RAM…
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How to get Dropbox for macOS on File Provider
I'm sure this is a common question, but I can't simply find the answer elsewhere. I want to buy a Dropbox plan and download a Dropbox app that works on my MacOS on File Provider. My Mac is at 13.5. I have a 2G free account, downloaded the app, and was surprised to see Dropbox in the place it was when I previously had…
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Mac says files are sync but they are not showing up elsewhere
I have Dropbox on three Macs. It has worked flawlessly on all three for many years. Now on one it won't sync files. It states all my files are up to date, but files I place in Dropbox on this Mac do not show up on the other two and visa versa. I have uninstalled and reinstalled the Dropbox app with no success. Any ideas?
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After latest Dropbox update, documents on Mac are set to open with Dropbox by default
MacBook Pro M1 with the MacOS Ventura 13.1 installed. I use the Dropbox Plus plan, and I predominantly access files through my Finder app. The Dropbox app notified me of the new update — I installed and waited for everything to sync and index. Now everytime I try to open a file from Finder (tried with .png, .pdf, .ai, .jpg…
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Storage of new files option not visible in the app
Hi All, In my dropbox app the "Storage of new files section isn't there. Thus I'm not able to select the option "online only" for new files default. I'm on a M1 MacBook with ****** Sur (11.6.8 (20G730) installed. Dropbox app v182.4.6427 [Removed as per Community Guidelines]
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AirDrop broken on MacOS Ventura
I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotlight Search is broken and now also I can't receive airdropped files anymore. They are sending but afterwards they are just nowhere…
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Dropbox won't open as I'm getting an error
I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox when I try to reinstall I keep getting the following message. I am using a Mac. I can log into account on the browser. I have spent hours today trying to sort.…
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High CPU usage even when not syncing or indexing
For the past couple of days, Dropbox has been consistently using around 30% of my CPU, when not syncing or indexing anything (i.e., the menu bar drop down says `Up to date`). Any idea why this might be happening, and what I can do to get Dropbox to idle properly? I'm on a MacBook Air, running macOS 10.13.6 and Dropbox…
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Impossible to access my files (documents, downloads and desktop) on Mac because of Dropbox sync
Hello, In 2020, I worked for a company and I had to download Dropbox on my computer. Since 1 week, I encountered a ****** issue with my Mac since I can no longer access all my files. For example, when I try to open my file Documents it says ""Documents" cannot be opened because the original item cannot be found.". I called…
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After File Provider update, files won't load or show in Finder
Hello all, I allowed the File Provider update as prompted by the sync app. However, since the Dropbox location has moved from Favorites to Locations on my Finder app, my Dropbox files won't show up; I get a spinning wheel and a message of 'Loading' that never resolves itself or loads any of the Dropbox folders. I'm working…
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files appear on Mac and online, but not on PC
What am I doing wrong? I have a system of collecting these files for a writing comp. Download Word or PDF doc from emails, drag them from Downloads to Dropbox-->ParticularFolder (one of two) When I get 10 files in a folder, I then create a sub-folder, and share that with the 2 judges. So far, I have done this 4 times. No…
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Dropbox App: File provider update not working
Hi all, I'm on macOS 13.5.1 on a mac mini and I have a private and a business account installed (Dropbox version 181.4.5678). Today I received the notification that I can update to the new version with the file provider. I clicked on «start now» and clicked through the steps on the popup. A few seconds after the file…
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Offline files not downloading on Mac?
I use Mac (OS Monterey 12.4), and have selected "Make available offline" on my dropbox for new files and selected all folders to sync to my Mac. However the files are not being made available offline. Files that I open remain available offline for a while, and then retreat back into the cloud. This problem has been going…
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Reactivating Dropbox on a previous device ...
I have a MacBook Air M2 (MBA) running Ventura. I previously installed Dropbox (DB) on that computer but had to stop syncing because I wanted to run it on 3 other devices. When using my MBA again, I launched DB. I had to unselect one of my other DB devices. When DB began, I thought it was verifying my files to match them…
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MacM2 Mini won't continue install past Setup Video & Mic
It gets to the part where it wants to allow access to the microphone and video camera. It hangs onscreen and I have to reboot to shut it all down. I have had to delete the app to stop it starting up automatically. M2 Mac Mini
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Upload crashes in Chrome. What can I do?
New iMAC 24". Updated system, updated dropbox desktop (& beta API, v. 181.4.5678). Fast fiber internet lan connection. Unable to upload a file or afolder for backup in dropx (have ample space). Thanks
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Installing dropbox on an apple air
Hi, I have an apple air that works perfectly well. I have a (paying) account for dropbox. Therefore I use the app on my iMac. Perfect. Recently I had some problem to synchonise with my apple air. Therefore I deleted the app on my apple air. I downloaded (several times) the app and tried to install it. The dropbox icon…
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Sync Issues and Dropbox Help
I am one of the original users of Dropbox and recommend it to all my medical colleagues and to my patients as well. For me it is a crucial application. In past times when I encountered a problem with Dropbox and could not solve it, I was able to easily reach tech support and communicate with someone on the Dropbox team. It…
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MACOS Monterey to Ventura "Couldn't Start Dropbox"
I replaced my Monterey Macbook with a new Ventura one and migrated from Time Machine in the startup new Mac setup process. Dropbox App gives an Error "Couldn't Start Dropbox" I followed the "Advanced Reinstall" from this forum and go the same failure. The generated error file is as follows: bn.BUILD_KEY: Dropbox…
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macOS 10.12 compatibility ended.
Hi, I received an email saying that in June 2023 Dropbox will end its support for macOS 10.12. My question is: - Will syncing folders between my device and dropbox stop working? Thanks in advance.
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I can't use the selective sync feature due to an error
Hello I am trying to conduct Selective Sync and unable to do so. I tried both methods - (1) from the preferences>sync - it won't let me choose folders. (2) When I right click on my blue folders, it won't give me the smart/selective sync option. Please help! Thanks Liz
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Dropbox unexpectedly quit on Mac
I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS Ventura(13.1 (22C65) Intel. Anyone else having issues?
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Can't open/start Dropbox after reinstalling
Hello, I'm having serious problems reinstalling Dropbox to get myself out of the beta testing. I've managed to reinstall a stable version but now the app refuses to open/start. Please, help. I've copy-pasted the error message below. Thanks so much in advance. I use a Macbook Pro. 😕 bn.BUILD_KEY: Dropbox bn.VERSION:…
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Problem with MacOs Ventura 13.0 on my MacBook Pro
When my MacBook rebooted after upgrading to Ventura 13.0, I got this message: “Dropbox.app” is damaged and can’t be opened. You should move it to the Trash. I clicked on "Cancel" and put this email together to send to y'all. What is the problem? What should I do?
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Files sync to Mac computers, but not to a Windows one
Has anyone experienced this. I have 5 devices on which I share my Dropbox. 4 are Apple and sync instantaneously. My recent purchase of a windows laptop will not sync all of my folders/files/documents. I’m not getting timely support from Dropbox it’s been almost a month of back and forth emails and still they offer no…