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Finder colour codes now seem to disappear when a file is online only
So it would seem that when I now make a file online only, the finder colour code associated with it disappears. Is this deliberate, because for me it's an absolute disaster? I use purple, for example to signify that a file is uploaded to my client's server. Very often I work on jobs that create many files that are shared &…
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Unable to manually move Dropbox folder to users/[user]/cloud storage
Hi, We have two identical MacBook Pro systems and need to keep them synced. In order to do this properly, we need the Dropbox folder to be located in the same location on both systems. One system has installed the File Provider version of Dropbox, which moves the Dropbox folder to users/[user]/library/cloud storage. The…
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Dropbox Paper app for Mac.
I have the Dropbox Paper app in my iPhone and iPad, but can not find a Mac app. In searching this forum I see that there was a beta back in 2019, but then nothing. I know that there are some iPad app that can be install in M series Macs. Anyone achieve this yet? Thanks
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My backup is stuck on the last 1% of syncing
I have a backup that is stuck on the last 1% of syncing. I have paused and restarted the sync, restarted my computer, cleared the dropbox cache, and cant figure out why it wont finish. Dropbox support is telling me it's because certain filenames are formatted incorrectly so those files affected won't sync. Problem is, I…
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Syncing issues on a new Apple MacBook Air - "syncing is paused while a file in this folder is open"
Hi I have setup my new Mac and setup dropbox and the app has been synchronising for days - it has 1,200,000+ files left to sync and seems to be stuck. Looking at "sync issues" there appear to be a dozen or so "syncing is paused while a file in this folder is open. Close the program using this file" errors. The files and…
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Dropbox status icon not displaying for only one file
I have been using Dropbox for several years without incident -- to share files between several Macs. Yesterday, however, I saved a file to Dropbox that is not displaying any status icon in the Finder. The file is available on all the Macs that I sync with, but there is no icon shown on any device. I've restarted the Macs…
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No syncing on Mac OS Sonoma
Hi, the synchronization of Dropbox doesn't work after the upgrade of operating system SONOMA 14. how can i resolve this problem?
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Error on Mac that a folder is locked
I'm using the Dropbox app on my Mac. It consistently reports the error on the .Trash folder that it's locked and so can't sync. But I can't find a way to unlock it. What can I do? Thx
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Unable to "View File" to correct sync problem on Mac
A red exclamation mark appears on my Mac (macOS Somona 14.2.1（23C71）) in the Menubar app for Dropbox. Clicking this opens a window in which there is a warning "Couldn't sync files - To fix this, view sync issue for your files." with two options below this message to either click on "View now" or "Close". Clicking "View…
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Dropbox App Won't Login on Mac. It has me repeating the process.
I just got a new Mac and installed the desktop app. When I try to login with Google, the app takes me to my browser to login to Google. Once I login, it takes me right back to the app login screen. I know I have the correct login because I can login to Dropbox online. I have already tried using a different browser and…
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macOS desktop app stuck syncing 32 files
As with several other users, I've been using Dropbox for years on my Macs & iPhones, but have recently noticed that the files I update on my MacBook Pro (Sonoma 14.1.2) are not appearing on my iPhone (iOS 17.1.2). I normally don't use the Dropbox website, but upon reading some of the recent Community posts, I checked it &…
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All my files deleted, after updating my macOS
Hi there, I recently upgraded my Mac Operating system, and I have just seen that all my files in my dropbox account have been wiped. I have tried looking in the deleted files section on the browser app and nothing, I also checked and dropbox should have notified me if a large number of files were being deleted this has not…
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No "Make available offline" option for my files
hi everyone I used dropbox at work and now got it for me privately. But I do not see the option "make available offline". I already reinstalled the app, but it still diesn't work. I'm on mac ventura. Does anyone have an suggestions? 🙂
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Two users on one mac computer using the same dropbox folder?
Hi, Can two users with two separate accounts on one mac computer have equal access to the same dropbox folder? Or does the second user need to create a new dropbox folder for the same dropbox account? Thx!
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Dropbox closes unexpectedly after updating to macOS Monterey
Hello, My Mac was updated to MacOS Monterey, and Dropbox does not open to synchronize my files. It starts, and after a few minutes, I get the message "Dropbox closed unexpectedly." I uninstalled Dropbox and reinstalled it, but it did not solve the problem. I also tried restarting the computer, but it didn't work either. I…
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DropboxFileProviderCH quit unexpectedly on Sonoma 14.2.1
Running MacOS Sonoma 14.2.1 on a 16" M1 Max MacBook Pro. Had no such issues under MacOS Monterey, but now under Sonoma, I get this "DropboxFileProviderCH quit unexpectedly" crash once after freshly booting, then again multiple times later. Crash log... [Removed as per Community Guidelines]
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'Make available offline' results in a green icon and a cloud icon for files on Mac OS 14.1.2
Hi Guys, spending so many hours now to fix things, and reading online to find a solution, but no luck. I don't know what you dropbox guys chnaged ot wherever the problem is. All music app is chaos now and already just spend a week to add all to new playlists since they all got lost. And trying to bring back my files onto…
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What is really going to happen with CloudStorage?
Hi, Luckily, my Dropbox folder is still in my home folder. I have Dropbox 179.4.4985 . Selective Sync and Smart Sync are completely off, all new files are on my hard drive by default. I'd like to keep it that way. Is it possible to just not install this Dropbox update that will move my Dropbox folder? Can I upgrade to…
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Move my Dropbox files off my Mac Mini to External HD
I'm trying to move my Dropbox files off my M1 Mac Mini to an External HD which I formatted as ExFat. I found Dropbox under my UserName/Library/CloudStorage and have tried to drag and drop into my External drive multiple times with no success, always getting the Error Message of "The Finder can’t complete the operation…
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Mac Sonoma 17.2: Using the free Dropbox app as before BUT the menu bar icon has disappeared
Strange: I have been a member using the "free" Dropbox on my MacBook Pro r(now running Sonoma 17.2) for years. All of a sudden, the menu bar icon of Dropbox has disappeared. I have reinstalled the app. BUT no luck. Any thoughts for a 76 year old who is not as techy as I used to be? Thanks for the help! Steve
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"DROPBOX_ROOT_DUMMY_FILENAME…_TO_USERS" failing to sync
I'm using Dropbox v180.4.4912 on macOS 13.5 on an Apple Silicon Mac mini. If it helps, I'm also using Maestral 1.8.0 (both GUI and daemon) on a different Mac. I have a persistent sync issue in my personal Dropbox: When I click on "Go to folder", Finder becomes the active app, but the currently-open window doesn't change to…
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I can't ignore a folder under Version 189.4.8395
Hi, on my mac I would like to prevent a folder from syncing. Already made the update and migration to the cloud storage location on the new Mac OS: Folder Path is: /Users/kirstensoerries/Library/CloudStorage/Dropbox/Lightroom 2024/Lightroom 2024 Previews.lrdata Terminal command I am trying is: xattr -d…
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Can Windows OS using Parallels on Mac work?
I use Mac , Parallel Desktop on Mac, another windows PC desktop and iPhone. I have all my file stored on Dropbox, read/write from any of my devices. If update to dropbox "Provider file for Mac" all data on Mac goes to another folder position that I suppose is not reachable on Windows Desktop Pc's Any suggestion? It is…
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Couldn’t communicate with a helper application - Desktop client
Hi there, I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying: Couldn’t communicate with a helper application. Using latest dropbox on a Mac (with Ventura 13.2.1) Thanks! Fede
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Issues after updating Dropbox to the File Provider version
The new API Apple is rolling out seems to have created an absolute nightmare fuel of issues. I cannot get folders to Sync, I am having to download files that I've uploaded to the cloud through the web browser in order to get access to them. Actvity monitor shows zero download usage through Dropbox; whether I use the sync…
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Variant on the MacOS Monterey 12.7.1, missing finder extensions issue
Hi, There's a fairly well-known issue on MacOS where the finder extensions don't show up on right-click. It's a major problem because on older Macs if you can't quickly bring a file to the local drive then many applications won't be able to open it, or even recognise the file at all. Sometimes it can be fixed through…
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Dropbox app tries to sync files that are no longer there
i had 2 files in my dropbox most of the summer - in a folder that was synced. I moved the file back to my local server after i came back from vacation. those two files are working fine from their location for edits etc. however dropbox keeps insisting it wants to 'sync' the moved files. rather than acknowleding that they…
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Link to external drive, then link to laptop broken on Dropbox backup plan
I'm on the Dropbox Backup plan allowing me unlimited backup of my laptop and 1 external hard drive. The whole process has been bumpy to say the least, but the most recently problems have escalated: The 'link' to my external hard drive was 'broken'. This means I suddenly lost the most secure copy of my files! Dropbox…
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Folder sync issue on MacOS
I have a client with macos catalina. The finder shows the file structure: /user/dropbox/downloads the website shows: /user/dropbox/documents/downloads It is hung up trying to sync. I am not sure how get things aligned without loosing data. Any insight appreciated. thanks, ric lewalln
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Can I access the yosemite-standard .ICNS file?
Hello. I have created an alias for my Dropbox in my Mac and I would like to have access to the .ICNS icon file that used to represent the Dropbox folder in MacOS with the yosemite-standard folder image (a blue folder with the recessed Dropbox symbol in the middle). Is that resource available? Can I download it from…