Mac

Sync icons no longer appear in Finder after upgrading
I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920 I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder. I have tried force quitting Finder, and I have also made sure that the Dropbox Finder extension is ticked. But the sync icons are still…
Best way to prevent Mac from going into sleep mode while uploading new files via the desktop app?
Hi everyone, I need to transfer several hundred GB to my online storage. What is the best way to keep the computer running, but without keeping the screen active? I would like to have it work overnight, but without wearing out the screen. Setting the brightness to the lowest level might be a solution? Alternatively, I…
Green and blue ticks missing on folders and files in Dropbox folder - Sonoma latest version (14.4.1)
I've only noticed now but Dropbox on Mac no longer displays green ticks for files and folders in the Dropbox folder. It also no longer displays the blue ticks for files synced 'only-only'. Did the Dropbox team change something or is this a bug? Using Dropbox Pro plan.
How can I fully uninstall Dropbox?
I was looking for advanced instructions on how to fully uninstalling Dropbox, but I could not find any. The standard uninstallation instruction leaves a bunch of leftover files/apps/startup items like DropboxHelperTools and DropboxMacUpdate.app and the advanced reinstall guide does not remove these files. It would be great…
Some files stuck syncing on Mac 11.6 since March
Hi! My issue is that some files have been permanently stuck syncing since at least March 20, 2024 on my computer. We are talking about under 100 files from millions. I'm running macOS ****** Sur 11.6 and my Dropbox is on an external ****** drive (There is more than enough storage place on our Dropbox plan). Most of the…
Dropbox beta (193.3.7470) on macOS is a disaster
Installed 193.3.7470 on mac (as prompted) - and it has not been a happy experience - I can't use the "send feedback" option in the app as it goes to a "permission denied page" - I can't seem to link two accounts at the same time without one of the folders disappearing - the new UI seems to show files as both sync'd (green…
Connecting components after quitting DB
MacOS 12.6.9 Dropbox 186.4.6207 DB icon in menu bar constantly showing sync. Quit DB. Restarted DB, now icon is grey and shows "Connecting Components." I read through this post: https://www.dropboxforum.com/t5/Apps-and-Installations/Dropbox-app-stuck-on-Connecting-Components/td-p/713477 Does not apply to my situation, I am…
How can I change the Dropbox Account on MacBook Air?
Hi Team - I recently updated to a new MacBook and copied my existing profile across from my old MacBook in order to simplify things. The old MacBook contained several Apple accounts, each with its own (unlinked) Dropbox account. Although I only installed one Apple account on the new MacBook, the wrong Dropbox account (and…
Dropbox for macOS on File Provider - Right Click does not work and No Icons
I am have DB for Business. I have been a windows user but just got a new Mac Air with the M3 chip. On latest Mac OS. I installed DB. After Install, I turned on in my Admin Console to allow Dropbox for macOS on File Provider. The app updated and moved Dropbox I do not see icons in the files. Most files are offline only. To…
Slow app startup on macOS after updating Dropbox to File Provider
As title, Dropbox is very very slow starting up in macOS; the software loads but the icon is gray for at least 2-3 minute before being operative. This causes the entire macOS Finder to freeze util Dropbox fully loads.
Two Dropbox folders appearing in favorites Mac. Not sure how to proceed.
I was having trouble with my Dropbox going into an 'Indexing' spiral. So after reading troubleshooting for this issue I logged out of Dropbox on desktop and logged back in again. This has fixed the 'Indexing' issue, however I now have two folders showing up in my sidebar— 1. The new one – Syncs to dropbox in browser – Is…
files disappearing immediately from Mac, but still visible on site and Windows
Files and folders are disappearing from my dropbox folder on my Mac immediately after I create them (on my Mac). They still exist on the web and are even showing up in my dropbox folder on my PC. Doesn't happen all the time but enough to be annoying. Any ideas?
How to reset the file system warning options on Mac
I have a new Macbook Air M3. I am new to mac. I have DB for Business. I have DB on macOS on File Provider. I opened an excel file in a shared folder and a system prompt came up asking me if I want to lock the file. I chose no and also selected the box to not show this prompt again. Well I want to show it again. I read I…
Dropbox App won't open in macOS Monterey
I have installed the Dropbox App in my macOS Monterey and it won't open. I have tried everything, from updating all software updates, to uninstalling and reainstalling the app. I have allowed Dropbox to Full Disk Access and Accessibility. What can I do to fix this problem?
Files show up in the Dropbox folder on Mac but they don't sync online.
Hi guys Been using Dropbox for a decade now, literally without any issues. But this last week some photo/video files are not fully syncing. As in they appear in file explorer on desktop (Mac OS), , full size MBs and everything but they cannot be opened. Like the files are not finalised or something. Each of the files has…
Unable to connect to Dropbox App ver 195.4.4995 on new Mac OS 14.3
Hello, I have a new MacBook Air running OS 14.3. I used the migration assistant to move all data over to new machine. Dropbox would not work. I deleted the app and cleared the Library folder and am doing an advanced re-install of the desktop app. I've confirmed which folders to selective sync and am stuck with the spinner…
DB is consuming massive energy and making my MacBook Air super hot. Desktop app missing in action.
Running Sonoma 14.4.1 on M2 Macbook Air. Desktop app no longer showing up in menu bar (!!!!!), DB is taking up 97% of usage making my MacBook super hot. Tried reinstalling app twice, still no desktop app in menu bar. I mean how can I do ANYTHING without being able to use the desktop app! I have used DB lightly for ten…
Annoying ! symbol in the desktop app on Mac
On the desktop Dropbox icon situated on the toolbar (Mac OS 14.3) a red symbol with a white exclamation mark has appeared along with the icon and I’ve no idea what it means. I’ve looked through my files on DB but cannot see any anomalies. Irritating. Read somewhere there may be a conflict with a file or files. It’s a bit…
Folders online not visible on MAC Dropbox App
Hi Dropbox community, I have several devices synced to Dropbox (Windows, iPad, iPhone, and Macbook) I have many folders and each are syncing perfectly except on the Macbook. I am running Mojave 10.14.6. The Dropbox app on this machine will not display all folders in my Dropbox account. Pictured here is the beginning of a…
Sync icons are missing after MacOs Ventura update
Hey everyone, After I've updated my mac to Ventura, the Dropbox sync icons disappeared in my dropbox folder. Everything works fine, but when I have 2 folders opened I can't see which one is the Dropbox one and which one is the local one. Is it a new UI choice ? Thanks
Context Menu Not Working after recent update.
I posted the said menu in case it wasn't call "context menu". Anyway, after the ****** update for macOS, these dropbox menus not working for me. Nothing happened when I clicked on share, copy dropbox link, or view on dropbox.com. Make available offline and online-only works though. My mac is Monterey (ver.12.6.4) on…
Two computers, same version of macOS and Dropbox. Dropbox folder is different
MacBook Pro 2019 [16,1] and iMac 2017 [18,3] both on macOS Monterey 12.7.4 (21H1123) and Dropbox v197.2.5469. I'm having a strange issue. The iMac's Dropbox folder location cannot be changed and is located in ~/Library/CloudStorage/Dropbox The laptop's Dropbox folder can be edited as before and is located in the old…
Changing account on the desktop app for Mac
Good morning, I don't know how to change the account on the desktop application for mac. In the past months I had put a work email and now I would like to link my personal account to access the folder directly from the finder but I can't figure out how to do it. I've uninstalled and installed the app several times but…
Unable to open excel files in Dropbox since Mac software upgrade
When I attempt to open an excel file from dropbox on my Mac I now get the following error Sorry, we couldn’t find /Users/Reception/Library/CloudStorage/Dropbox/NRO Reception's shared workspace/St Vincents Theatre Lists/2023/June/Operating List 22:Operating List 22:06.xls. Is it possible that it was moved, renamed or…
Cannot link Dropbox Mac desktop app with my account - ERR_ADDRESS_UNREACHABLE
Hi, I have installed the Dropbox app on a new Mac mini. Previously I had it on my Macbook. However, everytime I try to link the app to my account, so it syncs automatically, I get the ERR_ADDRESS_UNREACHABLE error. Here are the steps I take to get the error * Click on the Dropbox icon in the top bar * Click the settings…
Dropbox doesn't start up automatically after updating my Mac to Sonoma 14.3.1
Hi. I have a macOS Sonoma 14.3.1 and I recently updated it. Since the update, when I turn on the computer, Dropbox does not start automatically; I need to click on the dropbox app icon, and then it starts. I have uninstalled and reinstalled the app multiple times. I have checked the option 'start dropbox on system startup'…
Main Mac folders moved to Dropbox and I can’t get them back
At some point in time my main Mac folders under my username - Desktop, Documents, Downloads, Pictures, Movies, etc. were moved to Dropbox with a link to them on my Mac. I can’t seem to be able to move them back to my Mac. I recently tried a trial upgrade to the business version but decided I didn’t need it and went back to…
Dropbox keeps asking me to install the MacOS for File Provider update, but it's already installed
This thing just runs in a cycle! I get a notice that it's available, so I start - it seems like it does a partial reinstall - asks me the re-log in - re-verify folders I am syncing - it says it is moving Dropbox to a new secure location (which seems to be CloudStorage under Library - but it's already there!) - adds Dropbox…
No Internet Connection Error - Can't Sign in - MacOS App
Good day, After over a year of flawless functionality, yesterday, the Dropbox app stopped syncing. I signed out and tried to sign back in, but to no avail. It gives me "No internet connection error." Clearly, I'm on the Internet as I'm typing and submitting this. I've tried the advanced troubleshooting support article…

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