Mac

Permissions Error upon Upgrade to Mac Monterey
I just updated to Mac OS Monterey on my MacBook Pro (Mid 2015) and now Dropbox doesn't work anymore. Specifically, I get an error message saying that Dropbox can't start because, "This is usually because of a permissions error." I tried uninstalling and reinstalling, I tried the advanced uninstall, I tried fixing…
I can't delete a locked shared folder on my Mac device, which I've been removed by the owner
Hi, I have a shared folder in my mac dropbox that is locked by the person who shared it with me. Some time ago I asked him to remove me from the shared list which he did however I am unable to delete the folder from my dropbox app on my mac. The folder is not in my dropbox online or on my iPhone or iPad, only on my…
Dropbox Backup 2024 version can't sync among computers
I have 3 computers: Let's call them Computer 1 (desktop) Computer 2 (desktop, different location) Computer 3 (laptop) For a couple of years, the files in Computer 1 were in the Mac user folder (Documents, Downloads, and Desktop), not the Dropbox folder. I used Dropbox Backup to keep these backed up. These made a copy in a…
Desktop app won't open in Mac Big Sur, stuck on "starting".
I never had a problem before. The desktop app now gets stuck while opening. I wiped all related files from the app and reinstalled. No change. I made sure I had nothing blocked from internet access, and gave full disk access to dropbox in my security prefs. No change. The app just says "Starting" and never goes further.…
The Dropbox app doesn't work on my new macOS Catalina
My new Mac has Catilina 10 15 7 and I can't get Dropbox to work. HELP!
Recent Backup update has corrupted my files and they can't sync due to lack of hard drive space
Recently updated my Dropbox App on Mac and had my computers 'Documents' folder synced to Dropbox, with certain folders as online-only so as to save space. The new update only allows for everything in the'Dropbox' folder to be selectively sync'd. This has resulted in files being kicked back onto my HD, but without enough…
Reverting to a previous version of Dropbox
I've updated to the latest version of the Dropbox app on Mac OS 13.1 Ventura and it's pretty much unusable – dial-up speed file transfers and the icon system that lets you know whether something has been synced or is stored locally is hopeless. Dropbox is fundamental to my workflow and is causing major issues. Anyone else?…
Incredibly high CPU and battery usage by Dropbox App on Mac
I have the dropbox app installed on my 2019 MacBook Pro and for weeks now I've noticed CPU usage above 100% on my machine, which often causes the fans to spin up to insane levels (thank you intel Macs for being thermally garbage) at all hours of the day, often in the middle of the night after being asleep for hours. More…
How can I make my Backup files available offline?
I am running Dropbox Backup on Sonoma 14.5 and in the past few days, suddenly none of my files are available offline. ALL of my files have a green checkmark icon next to them. SOME of my files have BOTH a green checkmark icon AND a cloud with an arrow next to them. However NONE of these files are available offline. If I…
The "manage hard drive space" and "make online-only" options aren't working on my Mac device
I am using a macbook pro 2014 OS 10.15.5 I do not have right click option "make online only". I have the right click option "manage hard drive space", however when I use this feature to "move to online-only" the files do not become online-only, the icon next to the file remains a green tick, if I re-open the right click…
Unable to update to MacOS on File Provider using macos 14.3.1
Hello, Whenever I get the message "Dropbox strongly recommends updating to MacOS on File Provider" I go through the motions of doing the update and immediately after reinstalling Dropbox get the same message again. This has happened many times now. the one at the bottom showed first, the one at the top immediate afterwards…
Both green check mark and cloud icon on folders which I marked "make available offline" on Mac OS
Apple M1 Pro 16GB RAM macOS Sonoma 14.4 Dropbox v194.4.6267 For some time now I have been unable to set files or folders as "available offline" in actuality. The check mark next to the file or folder changes to a green tick when I choose to "make available offline" but the cloud icon (seems this is a macOS icon, not a…
Editing PDF or JPG files in my macOS Dropbox folder creates a copy
Hello, System: MacOS 12.7.4, Dropbox 198.4.7615 All files are stored locally in Users>Username>Library>CloudStorage>Dropbox Issue: When I open a pdf or jpg file in my Dropbox folder to make a change (rotate, delete a page, annotate) the file opens as a copy. If I stop Dropbox sync, the same thing happens, it opens as a…
Dropbox in Apps syncing to iCloud Drive
I'm essentially re-posting this https://www.dropboxforum.com/t5/Integrations/MAC-Why-does-Dropbox-appear-in-iCloud-Drive-settings/td-p/418508 because I'm not able to Reply to it (Reply button greyed out). Can someone at Dropbox please provide an answer to this question? The community has been ghosted for 3.5 years. It…
A folder has disappeared after I created it in a general folder & needed it instead in a sub-folder.
I have an issue with a folder that has disappeared after I mistakenly created it in a general folder and needed it instead in a subfolder. I am running Sonoma 14.5 on a Mac Mini M1. After I realized my error, I simply dragged and dropped the folder to the correct subfolder. Unfortunately, the newly created folder entitled…
Dropbox naming rules won't allow me to sync certain files on Mac OS
I can upload my files online, but due to - (dashes) or spaces in my personal naming convention, they wont sync with the desktop app? Now I am not about to go through and rename 100000s of files, there must be a work around to this? Ben An example of the message I receive.
Dropbox syncing thousands of files randomly.
Hello, Appreciate the support. All of a sudden my dropbox has thousands of files to sync around 5.2tb. I'm unsure why this has happened, I keep files online to save space. This is now showing and is making my experience on Dropbox very slow to do anything. Please see a reference image below. Any advice would be very…
Dropbox right click context menu options on macOS don't do anything when selected
The dropbox right click menu is there but it has no function at all. Example: Right click on "Copy dropbox link" is available. A click on it does not copy the link. The other buttons are without any function too. Facts: Dropbox Plus account, private single user, 2 TB. Macbook Pro (2022), M2, 24 GB RAM, 2 TB SSD. macOS…
Will the 'Dropbox for MacOS on File Provider' update become required? If so, when?
SUMMARY I'm trying to find out if/when the 'Dropbox for MacOS on File Provider' update will be required/forced for all users. The loss of desktop support for Dropbox Vault is significant enough for me that I'm already looking for alternative cloud storage solutions, so I'm hoping to find out how much time I have before I…
Desktop files not syncing from my computer to the site
Many files and folders that I have edited on my desktop are not updating online. I have checked all the settings (allowed use offline), checked my network, unlimited upload speed, uninstalled and reinstalled, and don't know what else. Attached screenshots are of my desktop (see two files updated yesterday) and my online…
Dropbox missing from locations in mac finder sidebar
Since upgrading and having Dropbox move the dropbox folder to locations in my finder, it periodically disappears. I have quit, restarted and have it re-appear again, but it's gone again. I can quit dropbox again, and restart again, but I hope there is a better solution than doing this every few days. Everything else is…
Problems deleting folders or files on my desktop after unlinking a device
Hello 🙂 I wonder if someone can help me? I have recently cancelled my Dropbox Pro plan and want to go back to my "free" plan. However, I'm now, obviously over my allotted space by a significant amount. I'd like to delete the folders/files in my Dropbox account so I'm not over that limit. My account was previously linked to…
The option to change selective sync settings is gone on my Mac
HI the selective sync is gone. I use to be able to go to Preferences, Sync, then selective sync. but now it has Dropbox folder updates you are not eligible for the new Dropbox for MacOS on file provider at this time. Any help would be great thanks
I can no longer see my Mac backup on the website and the mobile app
I have been using dropbox for more than 5 years without any issue. Recently when i opened in Dropbox.com, I am not seeing my Mac folder which was syncing. Instead i am seeing that as a Backup (dont know whether it is syncing). Also when i open dropbox app on cell, this folder dont showup and cant access my Mac. I also…
Missing local .key files from a specific computer, but not www.dropbox.com
Hello Community, I'm running Sonoma 14.4.1 on Mac Intel with Dropbox 200.3.7010 with a Dropbox Advanced account. I just noticed 3 heavy .key files that are several GB in size are missing. They are present on my dropbox.com account and I can see them on other local machines. I have 1.8TB available on my hard disk. I've…
Backed up folders no longer show on my mobile devices
I've been using Dropbox Basic for about 2 years, without issue. Ever since they released Backup, and I clicked to enable it without knowing it was a big deal, I've had to basically start over with setup. I am on a Mac at home, and want my Desktop, Documents, and Downloads items synced to Dropbox so that I can access them…
Syncing doesn't work. A few files change and hours later they still haven't showed up to the web.
I wanted a solution to have files backed up online (typical dropbox) but I also have certain files (a few handfuls) I need always available when I am offline (off the internet). I am often offline for extended periods of time and need those critical files. I am using apple products, a laptop on ventura and mobile devices…
Dropbox desktop app not opening or syncing on MacOS Ventura Version 13.6.5
I'm having issues with the mac desktop app not opening even after uninstalling/reinstalling/rebooting numerous times, not syncing with Finder, and the dropbox icon being grayed out. I followed all the tutorials I found online and in the community and still doesn't open/sync. Any help/advice would be greatly appreciated!

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