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Unable to connect the Mac Desktop App with my account
Please Help🙏 Unable to connectAn error occurred during a connection to dropbox.com. * The site could be temporarily unavailable or too busy. Try again in a few moments. * If you are unable to load any pages, check your computer’s network connection. ==> perfect network connection * If your computer or network is protected…
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How can I sync my Mac to an external drive?
Hi, I have been a Dropbox subscriber for over 10 years. Recently Drops box has forced me to Sync to the internal SSD of my laptop. I have insufficient space on my internal SSD and need to sync to an external drive. I use Lightroom and making files offline is not a solution for me. How can I revert Dropbox to sync to an…
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Couldn't start Dropbox permissions error
Hi, My dropbox app won't open at all anymore. I get a Couldn't Open Dropbox message saying it's usually a permissions error. I've been through my shared folders on the webpage and checked and removed them, I've followed a series of terminal scripts from the FAQ section but it did nothing. Help! 🙂 I'm on Mac OSX 10.13.6…
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Sync Issues with Latest Release (195.4.4995) On Apple Silicon
It looks like the Dropbox app updated itself on all three of my Macs yesterday (about midday GMT) to 195.4.4995. Since then, I've had issues syncing files created on my M3 MacBook Pro. Specifically, it seems that with files of a certain size (approx 1MB plus) and PDFs (of any size), the sync never completes. If I copy…
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Upload Speed Issue
For the last few hours my MacOS client has been having issues uploading: the upload speeds are ludicrously slow to non-existent, the timer swings wildly from a few seconds to hours trying to upload a basic 200mb video. I'm having no other connection issues, I'm on 1gbps up/down fiber and uploading the file to dropbox via a…
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I can see my files when I visit my account online, but not when I open my Dropbox folder in Finder.
I have been using Dropbox for many years now. Recently, some files are now showing up on Mac's Finder (I am using a Macbook Air M2 with Sonoma 14.2.1). Latest Dropbox desktop app version. Files are displayed normally on Dropbox website and also on my iPhone. On Mac they do not show up, but if I do a search on Mac, they…
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Opting out of cloud storage?
I've been a Dropbox user for about 10 years. Today, I was greeted with a demand from my Dropbox client to move all of my Dropbox synced folders from ~/Dropbox to ~/Library/CloudStorage. I've done a bit of research and I understand the reason for the change. However, I'm deeply troubled by the implication that on-demand…
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Moving Dropbox folder from ~/Library/CloudStorage
What is the reason for not allowing me to specify where I want to save my Dropbox files in Ventura? I don't have enough space in my system drive to keep a copy of my Dropbox files. And yes, I need a local copy at all times. I tried replacing the folder with a symlink pointing to an external drive but that does not work.…
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Office files not opening / saving
After upgrading my Mac Studio to Sonoma and dropbox, am unable to create new office files in dropbox. Also unable to open existing office files. Please help. P.S: My MacBook Pro laptop has also been upgraded to Sonoma and latest dropbox, but there the office files are opening and saving fine.
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Time estimation and upload speed in the desktop app on Mac
How long will my upload take? Dropbox used to have a clear display regarding this. Then they changed it and I had to hover over the dropbox on the menubar icon (mac). Now they've changed it again apparently? Hovering gives me information on my dropbox version and that my file is uploading. Thanks. But dropbox used to…
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Cannot add Dropbox to Favorites or Locations on MacBook Pro
Hi I have tried all the suggestions for adding Dropbox to either Favorites or Locations on my sidebar and nothing works. I have tried deleting it and reinstalling it but it wont let me indicating it is open, which it is not. I have installed the desktop app again hoping a newer version or update would help. Nothing works. 😞
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Setting up external drive with APFS Format to sync with Dropbox
What is the best practice to setting up certain folders within my external APFS ****** drive and have them sync with my DropBox? This drive is connected to my MacBook Pro M1 processor
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Dropbox cache maybe not emptying and I can't find the Dropbox cache folder on Mac
UPDATE: I rewrote the post as I gathered more information. I'm a MacBook Pro 2019 user, OS Sonoma 14.2.1. I don't know where to retrive my Dropbox version, but it should be up to date as I always do updates when prompted. I suspect my Dropbox cache is overloaded, and I guess it is not emptying itself for some reason.…
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Dropbox App Will Not Sign In to Personal Dropbox
I have a business Dropbox account and have linked my personal account. When I attempt to connect my computer to the personal account it says it has been connected but then I am unable to complete the sign in process via the app on my MacBook Pro. Without being able to sign in, I cannot access the files in my personal…
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Mac OS Ventura on M1 MacMini having difficulty converting to Apple File Provider
Been using Dropbox for many, many years. Trying to move this latest install to use Apple File Provider. Doesn't seem to want to go there. Is there a diagnostic Dropbox has that can point me to the Problem? Could a running application block the conversion or having a certain type of file block it. Got a cheat sheet of…
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Time left in sync gone again on Mac OS 12.7.3
I just noticed this on the Mac desktop app. It's a change in behavior since late Jan. Dropbox app v. 194.4.6267/ Mac OS 12.7.3. Clicking on the App in the Menu bar only tells me that the file is syncing, hovering over the same Menu bar app also only shows that the file is uploading (same as the pervious post). This is a…
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High CPU and endless sync, Can't add Full Disk Access for one user (SOLVED)
I'm posting this experience in case it can help. Dropbox desktop app on a Macbook with 2 user accounts. Both mac user accounts signed in to the same dropbox account. Desktop app version 193.4.5594 and MacOS 13.6.4. Not using the File Provider version. Symptoms: User 1 all is well. User 2 has high dropbox CPU usage even…
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Dropbox Folder Location in Mac OS Ventura
Unavoidably, with the revised version of Dropbox under Ventura OS, my Dropbox folder was moved as predicted. After the installation, without giving it much thought, I moved the Dropbox folder (via drag&drop) bad under "Favourites" in my Finder window (so it would always be at the top of the sidebar window). It was only…
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Unable to rename a file after copying it from another file
Hi, I created a copy of a file in my dropbox folder using the Macos Finder. However, I am now unable to rename the new file via the Finder. I can rename via the command line (`mv` command), but that's not really a great situation. Also, if I try to delete the file, it asks me if I want to permanently delete it, instead of…
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Constant notifications of sync events for data files e.g. ".pluginData," ".eventData" - Logic Pro?
I don't know what category to put this in (I feel like there should be a "sync" category), but I'm getting constant notifications that files have been updated, even when I'm not doing anything. It seems there are some data files being synced behind the scenes, maybe from the operating system, on a constant basis. So every…
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Where is the Send / Copy Dropbox Link
I just upgraded to Sonoma from Monterey Dropbox version 193.4.5594 (193.4.5594) I was able to select Copy Dropbox link when I needed to send a file via email. I do not see that option anymore is there a preference setting where I can restore it?
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File extensions with hyphens '-' don't sync to the Mac desktop app
Hi I'm seeing something strange that didn't used to happen, but I am unsure when the behaviour started. If I add a file that has an extension with a hyphen, '-', in it to a Dropbox folder using the website, the file uploads fine, but it doesn't sync down to the Mac desktop app. Example, if I drag in three files: AFile.pdf…
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Dropbox stuck indexing 1,694 files on my Mac.
My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist" online if I try to share a link. I"m running the newest version of Dropbox, Mac 13.3.1. I've quit DB and reinstalled. I've logged in and out both…
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Cannot get Dropbox desktop app to run in MacOS 12.7.3
Dear All, After trying many options, including advanced reinstall, removal, etc... I can't get the dropbox app to run on my computer (I decided to reinstall, as it was giving me all sort of problems with syncing). The app has full permissions to access the file system, however, it is stuck in the "starting" mode, and I…
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There is a bug with dropbox and google drive, if installed on the same machine
There is a bug with dropbox and google drive, if installed on the same machine (I am using a 2014 15" macbook pro on macOS 11.7.7) at start up, if google drive loads first (and it always does) then dropbox does NOT show the checkmark icons (SHOWN here): The workaround solution is, after starting the computer and waiting…
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Sync icons keep disappearing on macOS Sonoma
Sync icons will appear and disappear on Sonoma for Mac. I've reached out about this issue 4x and the support team just sends me outdated articles. Your support is a joke! If you guys want to hide behind a "Chat" or "Email" outsourced service I'll take my company business elsewhere. This is clearly an issue that no one…
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New files are not stored offline despite the setting in the desktop app
Here's what I'm seeing: New Files Default is set to Available Offline, but files added via a different computer last night are NOT automatically downloading. I have to either open them or manually download them. As an experiment, I went offline and tried to open a cloud file. As expected it didn't work. This is the only…
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Is there a way to have Dropbox deleted files go to Mac Trash?
I'm running Dropbox v193.4.5594 on an iMac-M3 on macOS Sonoma 14.3.1 I'm under the impression that when I deleted a file in Dropbox it would go to my Trash folder... but now when I delete a file Dropbox tells me that it will be deleted immediately, no Trashcan... Is my previous memory faulty, and/or is there a way to be…
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Dropbox will not open after changing the home folder name & user account macOS ****** Sur
Hi, I just changed the name of my Mac user account & home folder following Apple's instructions. Everything works fine except for Dropbox. When I start it I get the message that it needs to change permissions for the folder, which is the old home folder name. If I put in my user name & password I get another box saying…