Mac

Mac OS Ventura on M1 MacMini having difficulty converting to Apple File Provider
Been using Dropbox for many, many years. Trying to move this latest install to use Apple File Provider. Doesn't seem to want to go there. Is there a diagnostic Dropbox has that can point me to the Problem? Could a running application block the conversion or having a certain type of file block it. Got a cheat sheet of…
Time left in sync gone again on Mac OS 12.7.3
I just noticed this on the Mac desktop app. It's a change in behavior since late Jan. Dropbox app v. 194.4.6267/ Mac OS 12.7.3. Clicking on the App in the Menu bar only tells me that the file is syncing, hovering over the same Menu bar app also only shows that the file is uploading (same as the pervious post). This is a…
High CPU and endless sync, Can't add Full Disk Access for one user (SOLVED)
I'm posting this experience in case it can help. Dropbox desktop app on a Macbook with 2 user accounts. Both mac user accounts signed in to the same dropbox account. Desktop app version 193.4.5594 and MacOS 13.6.4. Not using the File Provider version. Symptoms: User 1 all is well. User 2 has high dropbox CPU usage even…
Dropbox Folder Location in Mac OS Ventura
Unavoidably, with the revised version of Dropbox under Ventura OS, my Dropbox folder was moved as predicted. After the installation, without giving it much thought, I moved the Dropbox folder (via drag&drop) bad under "Favourites" in my Finder window (so it would always be at the top of the sidebar window). It was only…
Unable to rename a file after copying it from another file
Hi, I created a copy of a file in my dropbox folder using the Macos Finder. However, I am now unable to rename the new file via the Finder. I can rename via the command line (`mv` command), but that's not really a great situation. Also, if I try to delete the file, it asks me if I want to permanently delete it, instead of…
Constant notifications of sync events for data files e.g. ".pluginData," ".eventData" - Logic Pro?
I don't know what category to put this in (I feel like there should be a "sync" category), but I'm getting constant notifications that files have been updated, even when I'm not doing anything. It seems there are some data files being synced behind the scenes, maybe from the operating system, on a constant basis. So every…
Where is the Send / Copy Dropbox Link
I just upgraded to Sonoma from Monterey Dropbox version 193.4.5594 (193.4.5594) I was able to select Copy Dropbox link when I needed to send a file via email. I do not see that option anymore is there a preference setting where I can restore it?
File extensions with hyphens '-' don't sync to the Mac desktop app
Hi I'm seeing something strange that didn't used to happen, but I am unsure when the behaviour started. If I add a file that has an extension with a hyphen, '-', in it to a Dropbox folder using the website, the file uploads fine, but it doesn't sync down to the Mac desktop app. Example, if I drag in three files: AFile.pdf…
Dropbox stuck indexing 1,694 files on my Mac.
My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist" online if I try to share a link. I"m running the newest version of Dropbox, Mac 13.3.1. I've quit DB and reinstalled. I've logged in and out both…
Cannot get Dropbox desktop app to run in MacOS 12.7.3
Dear All, After trying many options, including advanced reinstall, removal, etc... I can't get the dropbox app to run on my computer (I decided to reinstall, as it was giving me all sort of problems with syncing). The app has full permissions to access the file system, however, it is stuck in the "starting" mode, and I…
There is a bug with dropbox and google drive, if installed on the same machine
There is a bug with dropbox and google drive, if installed on the same machine (I am using a 2014 15" macbook pro on macOS 11.7.7) at start up, if google drive loads first (and it always does) then dropbox does NOT show the checkmark icons (SHOWN here): The workaround solution is, after starting the computer and waiting…
Sync icons keep disappearing on macOS Sonoma
Sync icons will appear and disappear on Sonoma for Mac. I've reached out about this issue 4x and the support team just sends me outdated articles. Your support is a joke! If you guys want to hide behind a "Chat" or "Email" outsourced service I'll take my company business elsewhere. This is clearly an issue that no one…
New files are not stored offline despite the setting in the desktop app
Here's what I'm seeing: New Files Default is set to Available Offline, but files added via a different computer last night are NOT automatically downloading. I have to either open them or manually download them. As an experiment, I went offline and tried to open a cloud file. As expected it didn't work. This is the only…
Is there a way to have Dropbox deleted files go to Mac Trash?
I'm running Dropbox v193.4.5594 on an iMac-M3 on macOS Sonoma 14.3.1 I'm under the impression that when I deleted a file in Dropbox it would go to my Trash folder... but now when I delete a file Dropbox tells me that it will be deleted immediately, no Trashcan... Is my previous memory faulty, and/or is there a way to be…
Dropbox will not open after changing the home folder name & user account macOS Big Sur
Hi, I just changed the name of my Mac user account & home folder following Apple's instructions. Everything works fine except for Dropbox. When I start it I get the message that it needs to change permissions for the folder, which is the old home folder name. If I put in my user name & password I get another box saying…
Can I have the same files available offline on one computer and online-only on another?
So I have all Dropbox files on my iMac and can I reach these files by the dropbox on my macbook air with online. It saves a lot of needed memory
Not eligible for Dropbox for macOS 12.5 or later
Hi. I work in an Graphic design agency where we use dropbox as a file server. Work a lot in inDesign and am starting to go crazy not being able to link online files. Therefore we want to upgrade to the new version that supports the Apple silicon API. However, we do not receive an invitation and in settings it says "You are…
Dropbox silently moved my Dropbox folder and enrolled me in a beta program without asking!
I just spent 30 minutes trying to diagnose a weird issue where changes on my computer stopped syncing to phone, and I am now extremely annoyed to discover that: * Dropbox has silently enrolled me into some kind of "Beta" program. In Settings > General > General, a button says "Leave beta". I NEVER consented to join any…
I deleted the dropbox app off my desk and now I can't open my files.
I deleted the dropbox app off my desk and now I can't open my files. Now I can't even make a new folder on my desktop page, located any of my files, downloads or documents. I've contacted Apple and have been trying to get their help for the past 5 hours and they said it's probably because I had DropBox and it changed the…
New Dropbox "drive" on macOS Sonoma?
Last week, I upgraded from a 2017 iMac running macOS Ventura (last supported release) to a new Mac mini running Sonoma. Yesterday, I discovered the new files I'd been adding to my local Dropbox on the Mac mini were not showing up on an older Mac running Ventura. Today, I found the reason – I now have two Dropbox "folders"…
Dropbox for macOS on File Provider. There is no /Library/CloudStorage/Dropbox located in my folder.
I installed Dropbox for macOS on File Provider on my new iMac running the latest Sonoma OS. Your info states that the actual folder with my files is located at /Users/***/Library/CloudStorage/Dropbox. Here's what I found: 1. There is no /Library/CloudStorage/Dropbox located in my user folder. 2. Nor is there…
Mac Desktop app won't open after migrating my user profile from an older Mac
Mac Desktop install has started to fail on open after moving my user account and profile over from an older mac to a new MacbookPro M3 Max. I have read som of the similar messages in the forum and followed the uninstall/reinstall procedure. Help appreciated? App fails on open with following error message text bn.BUILD_KEY:…
Way to located the sync problem, since my Mac device is stuck syncing?
Hey!! I upload plenty of Logic Pro X (music production) projects to my dropbox (over 1 TB now) via dropbox sync backup through a physical external harddisk. I recieved som sync issues regarding the use of backslash which is not allowed in Dropbox's system. when I click the "show file" ("vis fil" in Norwegian) button to see…
How to obtain the web URL (Markdown format) of a file on a local computer using Mac Finder?
How to obtain the web URL of a file from a file located in the Dropbox folder on a local computer using Mac Finder? Ideally, the URL should be in markdown format so that it can display the file name when pasted into markdown-compatible software, and clicking on it should open the file in a web browser. If it's possible to…
Urgent: Syncing wrong direction!
Problem: Dropbox was not syncing. It was stuck on Indexing at 307 files. Comparing files on my laptop to files on Dropbox.com, it appears that it has not synced properly for many months. Solution produces new problem: Following helpful advice, I did many things, including updating/reinstalling the app on the laptop,…
My entire Mac home folder now exists within dropbox?!
To my great surprise, I just realized that my entire Mac home folder now exists within dropbox! I learned this while aboard a plane without internet access. I see that within dropbox settings, there is an option to "new files default: available offline". But what about the rest of my files. I need them to be accessible…
Files stuck indexing after re-organizing on the Mac
Hey. I recently reorganized and renamed my company files in Dropbox on my Mac. After that, he spent hours synchronizing 7,000 files. When that didn't work, I read on a Dropbox forum about reinstalling the application and I did exactly that. Now it is taking forever indexing. What should I do? Uninstall and delete the…
The desktop app is stuck syncing 1456 files on my Mac OS - Sonoma 14.3
Dropbox not synching for hours/days. Tried multiple fixes: reinstall dropbox; remove in process files, tried fix permissions and fix hard links. Removed non-synching files. Reboot computer, suspend and restart synching. Currently stuck as it has been on "Synching 1456 files" 28 MB. By the way, why doesn't dropdown menus…
Can’t download PDF file, only folder containing PDF files
I am on macOS using Safari. Everything is on the latest version. I have a PDF file in one of my Dropbox folders. I tried downloading it to my Mac. I clicked on the myriad ways that the Dropbox page offers a Download command. It would not download. Then, when I proceeded to try to download the containing folder, it happened…
How to stop Dropbox creating folders for backup
For some time, every time I create a new file on my MacBook using Microsoft software that I save to my Dropbox, the computer automatically creates the file (e.g. a document) and a separate folder with a backup copy of the file created. It's annoying, creates clutter, and probably uses extra memory. How can I stop this so I…

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