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My sharing activity was suspended
Was notified that my shared links are no longer accessible. Cleared all my generated links in settings and tried to recreate and got the following error: Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because your files might contain phishing content.…
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Can't share file because files may contain phishing content
I am getting an error message when trying to share a file "Can't share file. we're interrupted your sharing activity because files may contain phishing content." I have received no communication from Dropbox regarding my account.
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Error 400 when sharing file link
I've uploaded an image file. Ensured that anybody with a link can view the image. Shared the link. Anybody that clicks on the link, including myself, is met with an Error 400 "Something went wrong" message when clicking said link. Any insight would be very much appreciated. Link in question: [link removed by moderator to…
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Public links have been temporarily suspended for generating excessive traffic.
I got a notice last week saying my public links have been temporarily suspended for generating excessive traffic. I looked at links, and I don't have very many - and haven't added any new ones in a long time. I clicked the link to remove the suspension and it worked. Then I got the same message again and the link now won't…
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"Public links have been temporarily suspended for generating excessive traffic." Please help!
Helllo I have been receiving emails "your Dropbox public links have been suspended for generating excessive traffic" . Weeks ago I deleted the file and even all other shared folders. Yet I am still getting this message with no way to resolve it other than the suggested "upgrade your plan". Which I don't need the capacity…
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Dropbox says my sharing activity is interrupted when macOS saves screenshots to my Dropbox folder.
I'm consistently getting a "We’ve interrupted your sharing activity. For details or to contact support, read our help center article" error when the (MacOS) screenshot app saves a new screenshot to a Dropbox folder. I don't seem to be over my limit, malware and virus scans are clean. Any thoughts?
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I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.
Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either. I have always been able to open and save my Dropbox files in the Android Microsoft apps (i.e., Microsoft Word, Excel , etc)…
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'Something went wrong on our end' when trying to generate a shared link
I keep getting this message and cannot generate a link to share my files. I am using the web version and the desktop version, and keep getting the same error. The files look like are uploaded correctly (shows a green check mark), but I cannot share my files.
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Dropbox isn't allowing me to view or share files on the mobile app/website.
Both on phone app and the website. They show for a second and then say "something went wrong our end" with a dart board graphic? I also can't copy the link to a file from the right click menu or share any files? This is incredibly annoying as I need to send a folder. Thanks for the help.
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My Dropbox app is stuck syncing and indexing files on my computer.
da tre giorni l'app desktop dropbox non funziona più come prima: ha iniziato a fare delle sincronizzazioni massive di migliaia di files, bloccando completamente il mio PC. Anche scegliendo dalle preferenze le cartelle da sincronizzare, risulta tutto molto lento. Alla fine ho disinstallato e re-installato l'app desktop…
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CertFindCertificateInStore failed with: (-2146885628) error in Windows Event Viewer
As multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event source. Can you all please fix your desktop client software to stop spamming my event logs with these errors? This issue has…
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Wave file playback is broken
on multiple devices... pls fix :)
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'Empty Files Cannot Be Uploaded', but the files aren't empty
Help please! I am uploading a folder from the company server and getting "empty files cannot be uploaded" errors for a handful of them. They are not empty and I can open and view the files on my computer to confirm (all PDFs). I tried copying the folder to my desktop and got even more errors. I did clear the browser data,…
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We've interrupted your sharing activity...
This just started happening yesterday when I was taking screenshots for an article. My screen capture utility is set up to save to my Dropbox. I read the help center article but it doesn't tell me how to solve this problem. I have Dropbox Basic, so I can't contact support. "Help me, Dropbox Staff, you're my only hope!"
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I see a grey X next to my Windows files and they can't be opened after disabling computer backup
Hello! I used to use the backup feature of Dropbox for my computer. Notably, this included my Documents folder (on Windows 10). At some point I turned off the backup feature because I thought I didn't need it any more. I thought this would stop the integration with my computer gracefully, but it seems that now many of my…
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I can't share any files from my Dropbox account (I see that sharing is restricted).
For a few weeks now I've noticed that I can't share new files from my dropbox. Еvery time I try it gives me the following error: I carefully checked my email for anything sent from dropbox, but there is nothing there related to this issue Since my account is Basic, I don't have many options for seeking help. The chatbot…
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CloudRail - Dropbox - Missing client_id
Over the Easter weekend (Apr-10, 2025), Dropbox apparently made a change that makes it impossible for PimlicalAdvancedCalendar to log in through its CloudRail library. This has worked flawlessly for many years, and no change was made to PimlicalAdvancedCalendar or the CloudRail library (which is no longer supported by the…
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I keep getting a "Couldn't complete share" error on my computer.
Last few days while trying to share folders from the Windows desktop app I am getting the following error: On trying to share from website getting following error: I've been using Dropbox for over a decade and have never faced any issued before. I read the help center article too and none of the options apply to me. Please…
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I'm getting an error message that my sharing has been stopped and I can't share anything.
I have Dropbox Basic. It won't let me share folders. I get the following message: "I can't share. We've stopped your sharing."
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Getting an error when trying to upload 2.5 TB of files to a file request
Hey, I'm hoping someone can help me with this. I have a client who sent me a file request for some videos. As far as I know, they have the essentials plan with 3 TB of space. I do not use Dropbox, so I am working off the free plan. The Issue: The upload is VERY large (several files totalling 2.5 TB). Anytime I try to…
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"1 file is unable to sync" error on sync status but "See Issues" option shows nothing.
Hi everyone, I could use some help on this Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file that will not sync. When i click the option to see what file is not syncing, it is blank. I cannot locate this file anywhere. I…
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My sharing activity was suspended for the second time, but I can't undo it this time.
I have received an email saying "Public links have been temporarily suspended for generating excessive traffic", the first time I was able to unban the account clicking on the link, this time says "Unable to unban account". What can I do? Thank you
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The shared link of a large file throws a "too big to load" error message.
I an sharing a large file (2GB+) and users are getting confused by the 'Too big to load' message. Is there any way to disable preview? None of the suggestions I have seen work.
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Request Id: eb653fb08d0e425eb445cc599c6e9e7d
Dear Dropbox Support, We are encountering an issue when attempting to interact with Dropbox using SqlBak, our database backup software that uploads files to Dropbox as a destination. We would appreciate your assistance in diagnosing and resolving the problem. Recently, we encountered the following error: 2025-03-10…
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Is there a workaround to download large files online?
I'm sharing a multitude of large files with colleagues via a Dropbox link that are nearly 120GB in size. However, they're telling me Dropbox doesn't allow them to download it due to an error saying the "zip file is too large". Confused, I tried the link on an incognito browser to see for myself, and I see the error too.…
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My Dropbox account's sharing activity has been paused and I don't know why.
My sharing ability has been paused and I am trying to figure out why, as we have a meeting and I need to share our documents.
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"dropbox needs to change permissions for the folder" after changing home folder name on macos
Hi I changed the name of my home folder on macos monterey. I get the following message when opening dropbox: dropbox needs to change permissions for the folder users/OldHomefolder/.dropbox. The Oldhomefolder does not exist anymore. Does anyone know a solution? Thanks
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Public links have been temporarily suspended for generating excessive traffic.
I have received an email a couple of times saying that Public links have been temporarily suspended for generating excessive traffic, the first time I was able to unban the account clicking on the link, this time says "Unable to unban account", What can I do? Thank you
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"We’ve suspended your sharing activity" error when trying to share files
I've been getting this message when trying to share files: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement. I have no clue why... for 2 years
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"This file requeste has been closed, deleted, or never existed" error after restoring the account.
HAD OUR ACCOUNT HACKED, THEN RECOVERED. THE LINKS FOR THE FILE REQUESTS SINCE THEN HAVE NOT WORKED