Error Messages

Error when trying to share a folder with a specific email address
I have a dropbox shared folder set up and shared with a couple email addresses. I tried to share this to another email address and it keeps coming back with the error message: One or more names or email addresses you entered are invalid. This email address does exist and I can send/receive emails with no issues. I tried…
Video transcript error message
I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30- or 60- minute videos. The format is mp4. All videos are played correctly in the preview. The audio is clear and in English.…
Problem in Ubuntu 22.04.3 LTS - Dropbox stopped working
My Dropbox folder is no longer syncing. I used to run smoothly, so I am guessing a recent Ubuntu update broke something. This is what I get when I run Dropbox on the command line: yuri@yuri-dell:~$ dropbox start Starting Dropbox...Bootstrap panicked!! The Dropbox daemon is not installed! Run "dropbox start -i" to install…
Couldn't start trial due to "technical error", after trying to claim Seagate promotion
Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get immediately redirected to the dropbox home page with a red message at the top…
Error "Can't upload. Your team no longer has full use of Dropbox Business features.
Unable to use drag and drop to upload files in browser - have tested both Chrome and Safari, Incognito and normal modes. Both browsers up to date. I receive the following error message: Note - I'm on a Personal account, NOT Business. I also have more than .5 GB of free space still available. This error message is appearing…
Errors when trying to load my folder list and copy & move files on the website
For the past two days on the Dropbox website (Chrome browser Windows), I have gotten get Aw, Snap! or RESULT CODE HUNG memory error after waiting (and waiting) for the folder list to populate while trying to copy or move files. I have done all of the troubleshooting I can think of: My internet connection(s) are fine. In…
Walmart Photo Canada site says "not logged in" for synching with my Dropbox
Hello! I am so hoping someone can help me! I use the Walmart Photo Canada site and upload photos weekly for printing so I can do next day pick up at the location. For weeks now (6? 7?) it has not worked in allowing me to access my Dropbox at all. Keeps telling me I am not logged in. I spent an hour waiting to talk to a…
Dropbox can't start after I moved ****** drive to a new computer.
Hello! I have physically moved my Dropbox ****** drive to a new-old computer. I had this ****** drive in my main computer, and now moved it to my 2nd home computer and wanted to install Dropbox there. The Dropbox folder is located at G:\Work Dropbox on both computers. I also added a bigger ****** drive to my main computer.…
MP4 files won't play. ".mp4 files are supported but something went wrong."
Hello, I've searched for the problem with an MP4 file not playing, and I found a forum with what I hoped would have a solution. The Mod had responded multiple times within a thread to different replies, I've tried all the solutions that were offered, by using incognito, different browser, clearing cache, not using third…
I can't generate links because of a Phishing issue.
Dear Dropbox Support Team, I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.” I’m unsure why I received this message, and it’s severely impacting my Dropbox experience. I primarily use your service to synchronize files between family computers and to share…
"Couldn't extract files. Can only handle files up to 512 MB."
I have 2TB of available storage on my Dropbox account, but am unable to open a ZIP file (approx. 3.2GB) -- instead, I'm getting an error message that says "Couldn't extract files. Can only handle files up to 512 MB." Any thoughts on how best to resolve this? Thanks.
The operation can't be completed because ".Trash" needs to be downloaded
I see the above error when I try to delete a file in my Dropbox folder. But there is no such (hidden) file or folder in my Dropbox that I could download. And there seem to be no sync issues. Does anyone have an idea what might be going on? macOS 11.7.10 Dropbox v213.4.4597 Best wishes, Daniel
I can't sync CATIA V5 .CAT drawing files to the Windows desktop app after editing them.
Dropbox can't sync CATIA V5 .CATdrawing file if there is any edit , this bug exists on every dropbox version for a very long time . It reminds "can't store data when write " , there is no such kind of issue on Onedrive .
Unable to delete a folder I own. "You don’t have permission to delete files in this folder".
Hi! I'm having difficulty deleting a folder I own. I keep getting an error message "You don’t have permission to delete files in this folder". There are no files in the folder and I have triple checked that I am the owner of the folder. I have also unshared it with any other members.
Error "Could not save because the file is already in use" when editing with Photoshop
Hi The problem I mentioned below has been quite common since the last Dropbox update and continues to cause problems. This problem occurs in 4 out of every 10 photos saved from all 10 PCs I use. It is important for us to find a solution to this problem. ADobe Photoshop Could not save as "..........." because the file is…
I'm working with Adobe Lightroom Classic and Dropbox doesn't sync some .db files
Hi everyone. Using Lightroom Classic and Dropbox. I am getting messages from Dropbox that some preview files can sync. See attached. Also when I sync again folders with my computer thumbnails are very slow to populate again in my screen. See below. Anyone experiencing something similar? Thanks for your feedback
Is file sync from Dropbox to NAS drive allowed?
Is file sync allowed from Dropbox to local NAS drive? I need one way synchronization ( download) with "Available offline" option. Dropbox is currently set on local "C" drive ( Windows 10) with "Online-only" synchronization. I would like it to be on locally attached NAS drive with full download ("Available offline").…
"To ensure security, we need to verify your identity."
When trying to open a file on Dropbox, I am encountering a login authentication named "To ensure security, we need to verify your identity." Under what conditions does this occur? Two types of logins occur and the macro stops.
The Dropbox app is not launching. "Dropbox has unexpectedly quit." error.
"I'm using Windows 10 Pro and since late August, I've been getting a message saying, "Dropbox has unexpectedly quit. Please restart." When I uninstall and reinstall the Dropbox app, it works fine until I reboot my PC. After rebooting, the message appears again and the app doesn't start or sync. Dropbox stops working after…
"We’ve suspended your sharing activity" error
Hi, Recently I stopped being able to join shared folders and when I share I folder myself I get this error: "Can't share file. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.". I've been using this Dropbox…
Windows Server 2019: LTS App Still Shows Unsupported OS Message
I'm using Dropbox on Windows Server 2019, and recently it stopped working, saying, "Support for Windows 7, 8, and 8.1 has ended." They provided a link to download a "Long-Term Support" app, but after installing it, I’m still getting the same message, and it won’t launch. Has anyone else experienced this? It's frustrating,…
Ubuntu 24.04 is stuck on "Starting..." after installing the app.
Installed from the Dropbox site on Aug 14, 2024. The tray icon comes up but only reacts to a click after Lock-Unlock of the screen (weird, but not critical). However the status stuck on "Starting...", and no syncronisation is happening. Itg appears to be new behavior, and I cannot think of what changed
I can't verify my email address to share a folder
I have used Dropbox previously with no issues at another company. I have bought the basic plan and advised by dropbox support. When I go to share the folder, its says I need to verify my email first. I click on the verify link and it takes me back to the folder but I still can't share the folder! Please help!
I can't preview or download a dc2 file from the website
While I was trying to download a dc2 pack I couldn't download cause it can't be previewed. I have 40 gb of storage and this pack does take up too much storage either, how do I fix this?
Cannot open downloaded Zip due to "Unable to expand (file name).zip into Downloads (Error 2)
I am trying to download photos from my photographer's Dropbox account to my external ****** drive. When I try to open the Zip (which shows size 7.53GB), I receive this error: "Unable to expand (file name).zip into Downloads (Error 2 - No such file or directory.)" I see that many other people have this issue. How can it be…
Can't access dropbox website on laptop
Hi there, I'm unable to access dropbox.com on my laptop, which is connected to my home WiFi. I have tried various browsers (Chrome, Edge, Firefox) to no avail. I don't have a problem accessing the website on my phone, which is also connected to my home network, so I reckon that rules out a network issue. The error I get on…
"That didn't work for some reason" error; I can't open my shared link.
I have a shared link to a gaming document that I've been using for a while. However, every time I've tried to use the link over the pass couple of days, I get the message shown below. I've refreshed the page, used different browsers, cleared my cache, but nothing seems to work. I've had others test the link and they've…
Where is the chat box???
Seriously...i dont' see it anywhere. I had two questions/issues (other than not being able to find the chat box). I mainly trying to download 4 new folders to my computer to do some video editing: * in Selective Sync, i select the "select folders" button, and then it says, "Couldn't load your folders right now. Try again…
I can't access someone else's folder due to lack of space?
I get a message to join a folder of an association. When I click on that I get the message that I don't have enough space while I only use 1.94 GB of my 6.75 GB. I keep getting the message to upgrade to more space....... My available space is 6,75 GB but that doesn't matter because it's the map of someone else! If I click…
I get an error every time I open another user's shared link.
Im trying to open a link that somebody shared with me. When I click on the link a new tab opens and I can see the page loading for a split second then it gives this error message: Tell me what should I do to fix your website?

Error Messages

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