Error Messages

We’ve interrupted your sharing activity because you tried to share a file that may contain malware.
Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this. also happens when i try to share a folder there is no email
I see a "Folder updates in progress, please try again later" error and I can't share any folder.
Hi Dropbox team Keep having the above message when I share a folder. I have tried to share the folder with different people or share a different folder with different people and share folders in the Incognito window, but I keep getting the same message. Please let me know what to do.
"We’ve interrupted your sharing activity" error
Hi- I tried to share a folder like I always do and I received this message- We’ve interrupted your sharing activity. For details or to contact support, read our help center article. Everything seems fine on my end. Plenty of room in my dropbox Have not violated any codes Bandwith normal The files are the same ones that…
"You need permission to perform this action" each time I'm creating a folder.
I have searched through the forum for a solution but have yet to find one. I am using the desktop and trying to create a folder and keep getting the error, "destination folder access denied" "you need permission to perform this action". I have unchecked "read only" in the properties and it re-checks "read only" as soon as…
Ignoring a directory does not work
Dear all, I am trying to get dropbox to ignore a directory that we use to create ~200K small temporary files using the command given in this article: https://help.dropbox.com/sync/ignored-files#:~:text=If%20you%20ignore%20a%20file,sync%20to%20your%20Dropbox%20account. I am trying to run the command on our windows machine:…
Receiving Too Many Mounts error even though I do not have more than 1500 folders.
My app uses the Dropbox API to create folders, upload files and share the folders and recently I started getting an error message about exceeding the tree size. After getting this I re-organized a bunch of folders so I no longer have more than 1500 folders within 1 parent folder. I am able to create and share more folders…
I had linked my Apple ID to a now deleted Dropbox account and I can't use it to create a new one.
Dear Dropbox Support Team, I previously used Dropbox and had linked my account to my Apple ID. However, I deleted that account years ago. Since then, I’ve been unable to create a new account on iOS using “Sign in with Apple” or link my Apple ID to an account with the same email address. Every attempt results in an error…
"Couldn't complete sign in. Please try again." error on desktop app
I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something. For some reason (and it was after I installed Carbonite) my app wasn't loading. Every time I tried to reload it, it asked me to sign in, and then it showed the…
Can't share links as I keep getting an error about a violation of Dropbox TOS and AUP
I keep getting the error "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy" But I have no idea what content in my shared folders violates any policy.
"This is an unlinked Dropbox" on my app's preferences on Mac Sonoma 14.5.
I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to server. There might be a problem with the server or network
My KiCAD files keep being marked as read-only and I can't edit them on the Windows desktop app.
I have a KiCAD project stored in my Dropbox and am actively editing it. I've never had issues with this arrangement before but suddenly opening some files as part of the larger KiCAD project inform me that they cannot be edited because the file is marked Read Only. In Windows explorer I go and uncheck the entire folder…
Approving a shared file from email gives me an error
I have called support 2-3 times about this problem. It is hurting drop box reputation for reliability especially when the problem occurs during a critical communication with my clients. The problem: I have a pdf document to share with my client: I send an invite from my app or website and everything goes fine. Then I get…
Trouble uploading files. I receive network error messages.
Upgraded to a premium account a few days ago and first lot of uploads went fine but now I keep receiving network error message. Im using the latest iOS app with over 20gb free space on my device. I’ve tried closing the app, restarting the device and reinstalling as I’ve seen a lot of people have had this issue. Please help
"Couldn’t complete share. We’ve interrupted your sharing activity"
When I tried to share a folder or create a link to share it with a group I have received a message "Couldn’t complete share. We’ve interrupted your sharing activity" without any explanation. I have never encountered this issue before.
I don't see a list of my folders when copying/moving files on the Dropbox website again.
The Folder List will not populate when trying to copy of move files on the Dropbox website. I wish Dropbox had told me what the problem was the last time this happened. After way too much time addressing it then, issue just went away and resolved itself or Dropbox did something to fix it without telling me what it was. I'm…
Problem with Blender 3d and MacOS Beta
Hi I just updated to the MacOS Dropbox BETA on Monterey 12.6.3, and it all seem to be working perfectly, except for a problem with Blender 3D 3.4. Blender seems to use a non standard file manager, maybe part of its cross platform development base, I assume. When I try to access my newly moved dropbox files (ie everything)…
Cannot login to our Dropbox Team accounts, due to a CAPTCHA error.
Hi, We are currently setting up new Mac devices for our company. These Macs are completely stock with no pre-configured installations. We’re encountering an issue where Dropbox cannot log in. The error message states that a CAPTCHA has not been filled in. The issue is inconsistent—on some Macs, Dropbox logs in without…
Can’t create a link from Dropbox file to share.
For some reason now, I’m getting an error message trying to share a file or folder from my Dropbox. I have the Basic account and therefore no support from Dropbox. I have tons of files I need to have access to share or to be able to recover them and move to a friendlier service. Any help would be greatly appreciated.
Application not submitting
Hi! I am a college student attempting to apply for the summer internship and am having a hard time. I fill out all the boxes and when I hit submit it brings me to the top of the page and does not submit my application. I cannot find anywhere to contact Dropbox. Any help would be appreciated.
I got a DMCA in 2023, but I still can't share files, even though I've deleted the file in question.
Hey guys, hoping someone on staff can help me out. I got a DCMA complaint against a file I was sharing back in January of 2023. (Purely based on the file name and not because any of the contents were actually infringing, but I'm not here to debate that.) So I read the scary notice, and although I felt it wouldn't stand up…
Can I use computer backup and move my Dropbox folder to another SSD drive?
I bought an SSD so I could move my 2TB Dropbox into that second drive. But now Dropbox complains that it can't backup my folders from the main drive. Why? How can I have my Dropbox reside in dedicated second drive but still have my essential folders backed up from the main drive?
Mac: Dropbox Backup - "Error - can't backup this device"
I have an external drive connected to my Mac (iMac 2020. Big Sur 11.7.9. Dropbox 183.4.7058). The drive shows up on the desktop and there're no issues with it. Approx 2 weeks ago it stopped syncing via Dropbox. When I go to Backups - status shows "error....can't backup device. Unplug and try again" I've tried ejecting and…
link generates error (400), but copy-paste works
I have sent an email containing a view-only link to a folder that I own. When a recipient clicks the link, they get error (400) but if they copy and paste the link into their browser, the link takes them to the folder. I've never had this problem before. This is a regular folder (i.e. I'm not a Teams user). The total size…
Suspended sharing activity because of a violation of Dropbox’s Terms of Service
Hello, I've been having trouble sharing a file or folder for days I always get the message: Can’t share file We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement. I am not aware of any rule violations, no option from…
"Sharing could not be completed"; I can't share any files anymore.
When trying to share folders and files (as I have been doing for years) I get all of a sudden this error message: Sharing could not be completed We have stopped sharing your files. Any help. please?
I can't open an Excel document stored in Dropbox through my iPad Pro.
Through the ‘Recents’ folder in Excel, I try to open an Excel doc stored in Dropbox, on my iPad Pro, I get a request or which asks if I want to link Microsoft Office Mobile with Dropbox. It asks which account I want to link with; I tell it. (I have a Personal Plus account). It briefly tells me, ‘working on it’ then jumps…
Dropbox web keeps dropping uploads after a few minutes saying I have no internet
Hi, was wondering what the problem might be. Everytime I go to upload my file (a 40mb zip file), drop box uploads, but after a few minutes it stops. It shows by the file name 'Paused - no internet'. and also there is a brown label at the bottom of the uploads dialogue saying 'Uploads paused Make sure your internet…
Uploads via API returning many too_many_write_operatios error
I am uploading files using the Dropbox API and I keep on getting (at least once a day) the too_many_write_operations error. Is there any way to reduce the number of these errors?
I'm getting a "Can't share file" error due to violating Dropbox's Terms of Service.
Hi Megan I having similar issue where my dropbox account could not share the links due to "Sharing was suspended due to a violation of Dropbox's Terms of Service". could you do me a favor to resolve this issue?

Error Messages

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