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I keep getting a "Couldn't complete share" error on my computer.
Last few days while trying to share folders from the Windows desktop app I am getting the following error: On trying to share from website getting following error: I've been using Dropbox for over a decade and have never faced any issued before. I read the help center article too and none of the options apply to me. Please…
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I'm getting an error message that my sharing has been stopped and I can't share anything.
I have Dropbox Basic. It won't let me share folders. I get the following message: "I can't share. We've stopped your sharing."
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Getting an error when trying to upload 2.5 TB of files to a file request
Hey, I'm hoping someone can help me with this. I have a client who sent me a file request for some videos. As far as I know, they have the essentials plan with 3 TB of space. I do not use Dropbox, so I am working off the free plan. The Issue: The upload is VERY large (several files totalling 2.5 TB). Anytime I try to…
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"1 file is unable to sync" error on sync status but "See Issues" option shows nothing.
Hi everyone, I could use some help on this Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file that will not sync. When i click the option to see what file is not syncing, it is blank. I cannot locate this file anywhere. I…
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My sharing activity was suspended for the second time, but I can't undo it this time.
I have received an email saying "Public links have been temporarily suspended for generating excessive traffic", the first time I was able to unban the account clicking on the link, this time says "Unable to unban account". What can I do? Thank you
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The shared link of a large file throws a "too ****** to load" error message.
I an sharing a large file (2GB+) and users are getting confused by the 'Too ****** to load' message. Is there any way to disable preview? None of the suggestions I have seen work.
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Request Id: eb653fb08d0e425eb445cc599c6e9e7d
Dear Dropbox Support, We are encountering an issue when attempting to interact with Dropbox using SqlBak, our database backup software that uploads files to Dropbox as a destination. We would appreciate your assistance in diagnosing and resolving the problem. Recently, we encountered the following error: 2025-03-10…
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Is there a workaround to download large files online?
I'm sharing a multitude of large files with colleagues via a Dropbox link that are nearly 120GB in size. However, they're telling me Dropbox doesn't allow them to download it due to an error saying the "zip file is too large". Confused, I tried the link on an incognito browser to see for myself, and I see the error too.…
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My Dropbox account's sharing activity has been paused and I don't know why.
My sharing ability has been paused and I am trying to figure out why, as we have a meeting and I need to share our documents.
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"dropbox needs to change permissions for the folder" after changing home folder name on macos
Hi I changed the name of my home folder on macos monterey. I get the following message when opening dropbox: dropbox needs to change permissions for the folder users/OldHomefolder/.dropbox. The Oldhomefolder does not exist anymore. Does anyone know a solution? Thanks
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Public links have been temporarily suspended for generating excessive traffic.
I have received an email a couple of times saying that Public links have been temporarily suspended for generating excessive traffic, the first time I was able to unban the account clicking on the link, this time says "Unable to unban account", What can I do? Thank you
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"We’ve suspended your sharing activity" error when trying to share files
I've been getting this message when trying to share files: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement. I have no clue why... for 2 years
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"This file requeste has been closed, deleted, or never existed" error after restoring the account.
HAD OUR ACCOUNT HACKED, THEN RECOVERED. THE LINKS FOR THE FILE REQUESTS SINCE THEN HAVE NOT WORKED
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We’ve interrupted your sharing activity because you tried to share a file that may contain malware.
Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this. also happens when i try to share a folder there is no email
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I see a "Folder updates in progress, please try again later" error and I can't share any folder.
Hi Dropbox team Keep having the above message when I share a folder. I have tried to share the folder with different people or share a different folder with different people and share folders in the Incognito window, but I keep getting the same message. Please let me know what to do.
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"We’ve interrupted your sharing activity" error
Hi- I tried to share a folder like I always do and I received this message- We’ve interrupted your sharing activity. For details or to contact support, read our help center article. Everything seems fine on my end. Plenty of room in my dropbox Have not violated any codes Bandwith normal The files are the same ones that…
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"You need permission to perform this action" each time I'm creating a folder.
I have searched through the forum for a solution but have yet to find one. I am using the desktop and trying to create a folder and keep getting the error, "destination folder access denied" "you need permission to perform this action". I have unchecked "read only" in the properties and it re-checks "read only" as soon as…
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Ignoring a directory does not work
Dear all, I am trying to get dropbox to ignore a directory that we use to create ~200K small temporary files using the command given in this article: https://help.dropbox.com/sync/ignored-files#:~:text=If%20you%20ignore%20a%20file,sync%20to%20your%20Dropbox%20account. I am trying to run the command on our windows machine:…
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Receiving Too Many Mounts error even though I do not have more than 1500 folders.
My app uses the Dropbox API to create folders, upload files and share the folders and recently I started getting an error message about exceeding the tree size. After getting this I re-organized a bunch of folders so I no longer have more than 1500 folders within 1 parent folder. I am able to create and share more folders…
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I had linked my Apple ID to a now deleted Dropbox account and I can't use it to create a new one.
Dear Dropbox Support Team, I previously used Dropbox and had linked my account to my Apple ID. However, I deleted that account years ago. Since then, I’ve been unable to create a new account on iOS using “Sign in with Apple” or link my Apple ID to an account with the same email address. Every attempt results in an error…
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"Couldn't complete sign in. Please try again." error on desktop app
I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something. For some reason (and it was after I installed Carbonite) my app wasn't loading. Every time I tried to reload it, it asked me to sign in, and then it showed the…
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Can't share links as I keep getting an error about a violation of Dropbox TOS and AUP
I keep getting the error "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy" But I have no idea what content in my shared folders violates any policy.
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"This is an unlinked Dropbox" on my app's preferences on Mac Sonoma 14.5.
I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to server. There might be a problem with the server or network
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My KiCAD files keep being marked as read-only and I can't edit them on the Windows desktop app.
I have a KiCAD project stored in my Dropbox and am actively editing it. I've never had issues with this arrangement before but suddenly opening some files as part of the larger KiCAD project inform me that they cannot be edited because the file is marked Read Only. In Windows explorer I go and uncheck the entire folder…
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Approving a shared file from email gives me an error
I have called support 2-3 times about this problem. It is hurting drop box reputation for reliability especially when the problem occurs during a critical communication with my clients. The problem: I have a pdf document to share with my client: I send an invite from my app or website and everything goes fine. Then I get…
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Trouble uploading files. I receive network error messages.
Upgraded to a premium account a few days ago and first lot of uploads went fine but now I keep receiving network error message. Im using the latest iOS app with over 20gb free space on my device. I’ve tried closing the app, restarting the device and reinstalling as I’ve seen a lot of people have had this issue. Please help
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"Couldn’t complete share. We’ve interrupted your sharing activity"
When I tried to share a folder or create a link to share it with a group I have received a message "Couldn’t complete share. We’ve interrupted your sharing activity" without any explanation. I have never encountered this issue before.
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I don't see a list of my folders when copying/moving files on the Dropbox website again.
The Folder List will not populate when trying to copy of move files on the Dropbox website. I wish Dropbox had told me what the problem was the last time this happened. After way too much time addressing it then, issue just went away and resolved itself or Dropbox did something to fix it without telling me what it was. I'm…
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Problem with Blender 3d and MacOS Beta
Hi I just updated to the MacOS Dropbox BETA on Monterey 12.6.3, and it all seem to be working perfectly, except for a problem with Blender 3D 3.4. Blender seems to use a non standard file manager, maybe part of its cross platform development base, I assume. When I try to access my newly moved dropbox files (ie everything)…