Error Messages

Can't backup a folder because it's not in default location (it is, I think)
I had used Dropbox before, worked great. I had to reinstall it to today because of reasons. When I wanted to set it up again, I checked to backup the Documents folder but got the message below. Also, in my File Explorer, the option to "Backup to Dropbox" is no longer there.
Why is Dropbox making conflicted copies in my game files?
So there’s this weird glitch and I’ve searched the internet for answers without luck, the other day my laptop had to install and update a few things, including the EA app, I left it running when I came back it was still restarting. all seemed fine but Dropbox has created conflicted copies of all kinds of files and…
Dropbox job application form not submitted.
Hey there, I'm applying for a job at Dropbox and every time I click Submit, I get taken back to the top of the page. I have tried resetting my cookies, tried 3 different browsers, and all result in taking me back to the top of the page. I've tried Firefox, Edge, Chrome. Job application link:…
I changed the letters of my drives and now I get an error when deleting them from Dropbox Backup.
Hi All! I am new to the DropBox forum..... I have changed the drive letters to two of my drives that were monitored by DB. And now I can not delete those drives from my DB-backup schedule. I delete them, and they keep re-appearing after one minute, and a message saying they could not be deleted. I have tried to put the…
Unable to apply for job
Feels sort of weird to post this on the Dropbox user help forums but I see lots of others did and I couldn't figure out any other way to report it. Having the same issue others do when trying to apply for the Senior Workday Analyst role. Scrolls back to top of page, but shows no fields missing. Quadruple-checked all of…
Can't test dropbox choser api via localhost
Currently trying to integrate dropbox into my weapp for an university project. But for some reason when clicking the implemented button to chose a file from dropbox i get this error window. And I can't add localhost as a choser domain for testing. Any ideas? Thanks in advance!
Dropbox job application form not submitting.
Hi there! I'm applying for a job at Dropbox and am running into a problem with the application form. When I submit the completed form, the page scrolls back towards the top and does not submit. No error messages or form field validation messages are shown. I'm not missing any required fields, have tried clearing cookies…
I get an error when trying to delete my external drive backup.
When I go to back up (https://www.dropbox.com/backup/all?_tk=web_left_nav_bar) and select the external hard drive, there is a red X and the word Error under "Status", and when I click on it, it warns me that it can't back up device, and device needs to be plugged in to restart the backup process. It IS connected and…
We see a "failed fetching latest photos" error in the camera uploads folder of our Android device.
We've just started getting a "failed fetching latest photos" on our Android Samsung Folds. What's somewhat strange is that the photos do appear in the web and also in our Mac app "Camera Uploads" folder. We'd always assumed that photos had to be captured first on our phones and then transferred ... but apparently the…
Cannot create links to share files. "We’ve suspended your sharing activity" error.
Dear Dropbox Support Team, It's been a while since I actively used dropbox, apart via a service to back it up and sync it. Today, I logged in via web to share some pictures, and I got this message: Can’t share file Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve suspended your sharing…
Link/Downloads temporarily disabled
This is the second time in a week I've been locked out of sharing content to my clients and I'm wondering why. Any help would be greatly appreciated as my clients would like to access their files. Getting this message when trying to open a link on a separate browser. Link temporarily disabled This can happen when the link…
“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated. When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also…
Can't open encrypted files via Boxcryptor
W11: not possible anymore to open encrypted files via good (old) boxcryptor. no matter which filetype and when it was last changed. Was possible without any problems before the update for the last 8+years Installing non beta 185 doesn't solve this. Moving the encrypted folder out of dropbox everything is fine again. Maybe…
"Reconnecting to the internet, this may take a moment" desktop app error as of 204.4.5420
As of today's update, my Windows Dropbox desktop app is giving me the "Reconnecting to the internet, this may take a moment" error message, and will no longer sync. Dropbox version: 204.4.5420 Windows version: Windows 10 64 Bit Home, OS Build 17134.706 Please advise, or I will have to cancel.
I can't link my macOS desktop app to the existing Dropbox folder after unlinking
On Mac, Dropbox stopped syncing about two to three weeks ago. In my Dropbox Security settings I see two Devices with identical names, e.g., iMac.lan. (Formerly, I had the three devices allowed by the DropBox Basic plan: iMac, Macbook, and iPhone. Dropbox now complains that I'm trying to use a fourth device: the two…
My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.
Hello, I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts. I use Windows 10 and everything connecting fine to internet. Of course I tried disabling VPN/Firewall and multiple uninstall/reboot/reinstall and nothing helps.…
"Dropbox is ending support for Windows 7, 8 and 8.1" message but I'm on a Windows 10 PC.
I get an error message on the screen when starting my PC: Dropbox is ending support for Windows 7, 8 and 8.1. Then I get a message telling me to quit Dropbox. Why do I get this when I have Windows 10 on my PC?
Can someone get this file to work for me? Shared link not working.
This file won’t load how can I get it to work? I can’t send the link since it’s some explicit stuff in it.
Error when trying to share a folder with a specific email address
I have a dropbox shared folder set up and shared with a couple email addresses. I tried to share this to another email address and it keeps coming back with the error message: One or more names or email addresses you entered are invalid. This email address does exist and I can send/receive emails with no issues. I tried…
Video transcript error message
I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30- or 60- minute videos. The format is mp4. All videos are played correctly in the preview. The audio is clear and in English.…
Problem in Ubuntu 22.04.3 LTS - Dropbox stopped working
My Dropbox folder is no longer syncing. I used to run smoothly, so I am guessing a recent Ubuntu update broke something. This is what I get when I run Dropbox on the command line: yuri@yuri-dell:~$ dropbox start Starting Dropbox...Bootstrap panicked!! The Dropbox daemon is not installed! Run "dropbox start -i" to install…
Couldn't start trial due to "technical error", after trying to claim Seagate promotion
Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get immediately redirected to the dropbox home page with a red message at the top…
Error "Can't upload. Your team no longer has full use of Dropbox Business features.
Unable to use drag and drop to upload files in browser - have tested both Chrome and Safari, Incognito and normal modes. Both browsers up to date. I receive the following error message: Note - I'm on a Personal account, NOT Business. I also have more than .5 GB of free space still available. This error message is appearing…
Errors when trying to load my folder list and copy & move files on the website
For the past two days on the Dropbox website (Chrome browser Windows), I have gotten get Aw, Snap! or RESULT CODE HUNG memory error after waiting (and waiting) for the folder list to populate while trying to copy or move files. I have done all of the troubleshooting I can think of: My internet connection(s) are fine. In…
Walmart Photo Canada site says "not logged in" for synching with my Dropbox
Hello! I am so hoping someone can help me! I use the Walmart Photo Canada site and upload photos weekly for printing so I can do next day pick up at the location. For weeks now (6? 7?) it has not worked in allowing me to access my Dropbox at all. Keeps telling me I am not logged in. I spent an hour waiting to talk to a…
Dropbox can't start after I moved hard drive to a new computer.
Hello! I have physically moved my Dropbox hard drive to a new-old computer. I had this hard drive in my main computer, and now moved it to my 2nd home computer and wanted to install Dropbox there. The Dropbox folder is located at G:\Work Dropbox on both computers. I also added a bigger hard drive to my main computer. The…
MP4 files won't play. ".mp4 files are supported but something went wrong."
Hello, I've searched for the problem with an MP4 file not playing, and I found a forum with what I hoped would have a solution. The Mod had responded multiple times within a thread to different replies, I've tried all the solutions that were offered, by using incognito, different browser, clearing cache, not using third…
I can't generate links because of a Phishing issue.
Dear Dropbox Support Team, I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.” I’m unsure why I received this message, and it’s severely impacting my Dropbox experience. I primarily use your service to synchronize files between family computers and to share…
"Couldn't extract files. Can only handle files up to 512 MB."
I have 2TB of available storage on my Dropbox account, but am unable to open a ZIP file (approx. 3.2GB) -- instead, I'm getting an error message that says "Couldn't extract files. Can only handle files up to 512 MB." Any thoughts on how best to resolve this? Thanks.
The operation can't be completed because ".Trash" needs to be downloaded
I see the above error when I try to delete a file in my Dropbox folder. But there is no such (hidden) file or folder in my Dropbox that I could download. And there seem to be no sync issues. Does anyone have an idea what might be going on? macOS 11.7.10 Dropbox v213.4.4597 Best wishes, Daniel

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