Error Messages

Cannot login to our Dropbox Team accounts, due to a CAPTCHA error.
Hi, We are currently setting up new Mac devices for our company. These Macs are completely stock with no pre-configured installations. We’re encountering an issue where Dropbox cannot log in. The error message states that a CAPTCHA has not been filled in. The issue is inconsistent—on some Macs, Dropbox logs in without…
Application not submitting
Hi! I am a college student attempting to apply for the summer internship and am having a ****** time. I fill out all the boxes and when I hit submit it brings me to the top of the page and does not submit my application. I cannot find anywhere to contact Dropbox. Any help would be appreciated.
I got a DMCA in 2023, but I still can't share files, even though I've deleted the file in question.
Hey guys, hoping someone on staff can help me out. I got a DCMA complaint against a file I was sharing back in January of 2023. (Purely based on the file name and not because any of the contents were actually infringing, but I'm not here to debate that.) So I read the scary notice, and although I felt it wouldn't stand up…
Can I use computer backup and move my Dropbox folder to another SSD drive?
I bought an SSD so I could move my 2TB Dropbox into that second drive. But now Dropbox complains that it can't backup my folders from the main drive. Why? How can I have my Dropbox reside in dedicated second drive but still have my essential folders backed up from the main drive?
Mac: Dropbox Backup - "Error - can't backup this device"
I have an external drive connected to my Mac (iMac 2020. ****** Sur 11.7.9. Dropbox 183.4.7058). The drive shows up on the desktop and there're no issues with it. Approx 2 weeks ago it stopped syncing via Dropbox. When I go to Backups - status shows "error....can't backup device. Unplug and try again" I've tried ejecting…
link generates error (400), but copy-paste works
I have sent an email containing a view-only link to a folder that I own. When a recipient clicks the link, they get error (400) but if they copy and paste the link into their browser, the link takes them to the folder. I've never had this problem before. This is a regular folder (i.e. I'm not a Teams user). The total size…
Suspended sharing activity because of a violation of Dropbox’s Terms of Service
Hello, I've been having trouble sharing a file or folder for days I always get the message: Can’t share file We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement. I am not aware of any rule violations, no option from…
"Sharing could not be completed"; I can't share any files anymore.
When trying to share folders and files (as I have been doing for years) I get all of a sudden this error message: Sharing could not be completed We have stopped sharing your files. Any help. please?
I can't open an Excel document stored in Dropbox through my iPad Pro.
Through the ‘Recents’ folder in Excel, I try to open an Excel doc stored in Dropbox, on my iPad Pro, I get a request or which asks if I want to link Microsoft Office Mobile with Dropbox. It asks which account I want to link with; I tell it. (I have a Personal Plus account). It briefly tells me, ‘working on it’ then jumps…
Dropbox web keeps dropping uploads after a few minutes saying I have no internet
Hi, was wondering what the problem might be. Everytime I go to upload my file (a 40mb zip file), drop box uploads, but after a few minutes it stops. It shows by the file name 'Paused - no internet'. and also there is a brown label at the bottom of the uploads dialogue saying 'Uploads paused Make sure your internet…
Uploads via API returning many too_many_write_operatios error
I am uploading files using the Dropbox API and I keep on getting (at least once a day) the too_many_write_operations error. Is there any way to reduce the number of these errors?
I'm getting a "Can't share file" error due to violating Dropbox's Terms of Service.
Hi Megan I having similar issue where my dropbox account could not share the links due to "Sharing was suspended due to a violation of Dropbox's Terms of Service". could you do me a favor to resolve this issue?
Can't backup a folder because it's not in default location (it is, I think)
I had used Dropbox before, worked great. I had to reinstall it to today because of reasons. When I wanted to set it up again, I checked to backup the Documents folder but got the message below. Also, in my File Explorer, the option to "Backup to Dropbox" is no longer there.
Why is Dropbox making conflicted copies in my game files?
So there’s this weird glitch and I’ve searched the internet for answers without luck, the other day my laptop had to install and update a few things, including the EA app, I left it running when I came back it was still restarting. all seemed fine but Dropbox has created conflicted copies of all kinds of files and…
Dropbox ****** application form not submitted.
Hey there, I'm applying for a ****** at Dropbox and every time I click Submit, I get taken back to the top of the page. I have tried resetting my cookies, tried 3 different browsers, and all result in taking me back to the top of the page. I've tried Firefox, Edge, Chrome. ****** application link:…
I changed the letters of my drives and now I get an error when deleting them from Dropbox Backup.
Hi All! I am new to the DropBox forum..... I have changed the drive letters to two of my drives that were monitored by DB. And now I can not delete those drives from my DB-backup schedule. I delete them, and they keep re-appearing after one minute, and a message saying they could not be deleted. I have tried to put the…
Unable to apply for ******
Feels sort of weird to post this on the Dropbox user help forums but I see lots of others did and I couldn't figure out any other way to report it. Having the same issue others do when trying to apply for the Senior Workday Analyst role. Scrolls back to top of page, but shows no fields missing. Quadruple-checked all of…
Can't test dropbox choser api via localhost
Currently trying to integrate dropbox into my weapp for an university project. But for some reason when clicking the implemented button to chose a file from dropbox i get this error window. And I can't add localhost as a choser domain for testing. Any ideas? Thanks in advance!
Dropbox ****** application form not submitting.
Hi there! I'm applying for a ****** at Dropbox and am running into a problem with the application form. When I submit the completed form, the page scrolls back towards the top and does not submit. No error messages or form field validation messages are shown. I'm not missing any required fields, have tried clearing cookies…
I get an error when trying to delete my external drive backup.
When I go to back up (https://www.dropbox.com/backup/all?_tk=web_left_nav_bar) and select the external ****** drive, there is a red X and the word Error under "Status", and when I click on it, it warns me that it can't back up device, and device needs to be plugged in to restart the backup process. It IS connected and…
We see a "failed fetching latest photos" error in the camera uploads folder of our Android device.
We've just started getting a "failed fetching latest photos" on our Android Samsung Folds. What's somewhat strange is that the photos do appear in the web and also in our Mac app "Camera Uploads" folder. We'd always assumed that photos had to be captured first on our phones and then transferred ... but apparently the…
Cannot create links to share files. "We’ve suspended your sharing activity" error.
Dear Dropbox Support Team, It's been a while since I actively used dropbox, apart via a service to back it up and sync it. Today, I logged in via web to share some pictures, and I got this message: Can’t share file Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve suspended your sharing…
Link/Downloads temporarily disabled
This is the second time in a week I've been locked out of sharing content to my clients and I'm wondering why. Any help would be greatly appreciated as my clients would like to access their files. Getting this message when trying to open a link on a separate browser. Link temporarily disabled This can happen when the link…
“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated. When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also…
Can't open encrypted files via Boxcryptor
W11: not possible anymore to open encrypted files via good (old) boxcryptor. no matter which filetype and when it was last changed. Was possible without any problems before the update for the last 8+years Installing non beta 185 doesn't solve this. Moving the encrypted folder out of dropbox everything is fine again. Maybe…
"Reconnecting to the internet, this may take a moment" desktop app error as of 204.4.5420
As of today's update, my Windows Dropbox desktop app is giving me the "Reconnecting to the internet, this may take a moment" error message, and will no longer sync. Dropbox version: 204.4.5420 Windows version: Windows 10 64 Bit Home, OS Build 17134.706 Please advise, or I will have to cancel.
I can't link my macOS desktop app to the existing Dropbox folder after unlinking
On Mac, Dropbox stopped syncing about two to three weeks ago. In my Dropbox Security settings I see two Devices with identical names, e.g., iMac.lan. (Formerly, I had the three devices allowed by the DropBox Basic plan: iMac, Macbook, and iPhone. Dropbox now complains that I'm trying to use a fourth device: the two…
My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.
Hello, I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts. I use Windows 10 and everything connecting fine to internet. Of course I tried disabling VPN/Firewall and multiple uninstall/reboot/reinstall and nothing helps.…
"Dropbox is ending support for Windows 7, 8 and 8.1" message but I'm on a Windows 10 PC.
I get an error message on the screen when starting my PC: Dropbox is ending support for Windows 7, 8 and 8.1. Then I get a message telling me to quit Dropbox. Why do I get this when I have Windows 10 on my PC?
Can someone get this file to work for me? Shared link not working.
This file won’t load how can I get it to work? I can’t send the link since it’s some explicit stuff in it.

Error Messages

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