Error Messages

I log in with email and password. My files load. I can click on them and view them, etc. But when I click "Download," I get an error message saying: "Error 403 - it appears you don't belong here ..." and it directs me to "sign in" or go to the 'help center" or the "home page." But I'm already signed in, I go to help…

This issue is related to the Dropbox Desktop application/program. Using the windows File Explorer to browse my Dropbox folder I attempt to change folder names I would get an error "The action can't be completed because the folder or a file in it is open in another program, Close the folder or file and try again". This…

[NOTE: Whatever 310EI did to "combine" my messages deleted both of them. I apologize for posting twice however, it was not clear to me which thread this question should be in. On top of that, I am afraid that I lost 1.5 days work.] I am loving the scan option in the Dropbox app. However, I have gotten several failed to…

Hello. My public links are blocked on my account (I get 404 error). Please unblock, I really not use them over the quote.. can't understand because I'm blocked.. Thanks

I have a Word document that I uploaded years ago and it has ALWAYS had a Word password protection associated with it. I have never had any trouble opening it in the past, but I tried opening it today and Word Online comes up with a message "Sorry, Word Online can't open this document for editing because it is protected by…

Onthe last few startups of my Windows 7 desktop, the EventViewer has shown the following error and subsequent information logs as the error is corrected by Windows: Record Number: X 95916 Log Type: Application Event Type: Error Source: DbxSvc Category: 3 Event ID: 320 Failed to connect to the driver: (-2147024894) The…

I've been sharing videos by using the 'copy dropbox link' option with no problem ever. The past 2 times though there's been a line through the play button on the link. When I click it it says 'this file can't be previewed'. This also happens if I right click on file in dropbox and select 'view on dropbox.com'. The file…

Hi, I am having issues downloading a folder in Dropbox. It comes up with the error "there was an error downloading your file". It doesn't seem to matter what computer/browser/internet I use. Does anyone have any ideas?

My dropbox tray icon has a small red box with a white "1" in it. What is that? Nothing in the settings indicates a problem. 

Dropbox has stop syncing, yesterday i received a notification that i have to re-install my dropbox. I have re-installed dropbox in my computer but after installation, it says connecting until now. After installation there's a prompt saying that I'm offline even if my internet connection is running. Hoping to hear from you…

Really confused! I need to give access to someone to collaborate but when I try to do this it says 'You can't share a folder that contains a shared folder' and only gives me the option to send them the link (which I have but it is not ideal). I feel sure that I have not previously shared any of the sub-folders and when I…

Setting up a clean install of iOS 11.03 on an iPad Air. I'm trying to sign-in to Dropbox, with two-factor authentication. I enter my username and password Get the SMS with the 6 digit code. Enter Get the SMS with the 6 digit code. Enter Enter the code, and get the error message: "Sign-in Failed. Sorry, an unexpected error…

I am currently using an app to record lectures and then I upload them to my drop box. This is the second semester I've done this so I know it works. This evening when I was trying to upload the recordings I kept getting Dropbox.com error 400. What does this mean? I've tried two different recordings and neither are…

I've used Dropbox successfully on my MacBook Pro until recently, when I had problems and re-intalled the app. I've tried several times to reinstall it, but every time I get the message "No Internet Connection - Your computer is currently offline...". It's not offline at all. I've tried searching for an answer to this…

I receive an error saying "This billing country change isn't supported" when I try to change my credit card for billing as my old one expired. My old card was an Australian card and the new one is a US one. When I choose United States from the dropdown list I receive that error message.

During login with SSO Azure AD gives me such error: Additional technical information: Correlation ID: fcdcb2a9-784e-410d-8aaa-4e2ae8cc5e72 Timestamp: 2017-06-09 08:58:00Z AADSTS65005: Invalid resource. The client has requested access to a resource which is not listed in the requested permissions in the client's application…

I just installed dropbox to my new computer on windows 10, I realised that I set the files to C/ instead of D/ After doing that the Dropbox icon in file explorer give me an error that the location is not available because C/ is empty blablabla I can't figure out how to remove that dropbox shortcut or update it to the new…

Hi, i've got issue with installation. I've been trying to install the Dropbox desktop app and I get to a certain point and it gets stuck on a window that says "waiting for Dropbox to installation video" and it's not getting anywhere from there. Any help? Thanks

hello, I get a very annoying UAC prompt to allow Dropbox to execute with admin privileges every 10 minutes. I having this issue in a week now. What to do? Steffen

Yesterday, I decided to rename some of my videos on here to help me better identify them. After doing so now my files say: "Extensionless files can’t be previewed" . I tried to restore them to the previous version but still nothing. It will let me view the previous version but I cannot get a link to it to show others and…

When I navigate to paper.dropbox.com it just shows the menu options on the left, and then says " Oh hello. Sorry for this little hiccup. Try refreshing your page." Tried it in both Chrome and Safari - same issue. Cleared the cache and tried again - same issue. What's up? 

Hi, In Event Manager, every second it shows " Failed to connect to the driver: -2147024894, retrying in 1000 milliseconds¨ ID:320 (DbxSvc). Is there an update error or something else? Thank you!

I have a Mac Pro running 10.11.6. I have five internal drives in my Mac Pro, all traditional Mac OS Journaled (etc.). I'm retiring one of my internal drives, one that my Dropbox files are stored on, so I'm trying to move the files from one internal drive to another, by using Preferences > Account > Dropbox location. The…

Can anyone help? I'm having trouble moving my files, I have Dropbox on my phone, tablet, home computer, work computer and work apartment but recently I've noticed If i try to copy a film for example, from my work computer to a colleagues hard drive or music to my usb flash for the car it says "this folder/ file has…

Hi, I have an external drive connected to my router which appears in the network as \10.50.1.1\Name How do I sync my dropbox file to a location there? when I try to move the directory over there, I get a message that this is a network drive. Thanks, Tommy