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I can't verify my email address to share a folder
I have used Dropbox previously with no issues at another company. I have bought the basic plan and advised by dropbox support. When I go to share the folder, its says I need to verify my email first. I click on the verify link and it takes me back to the folder but I still can't share the folder! Please help!
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I can't preview or download a dc2 file from the website
While I was trying to download a dc2 pack I couldn't download cause it can't be previewed. I have 40 gb of storage and this pack does take up too much storage either, how do I fix this?
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Cannot open downloaded Zip due to "Unable to expand (file name).zip into Downloads (Error 2)
I am trying to download photos from my photographer's Dropbox account to my external hard drive. When I try to open the Zip (which shows size 7.53GB), I receive this error: "Unable to expand (file name).zip into Downloads (Error 2 - No such file or directory.)" I see that many other people have this issue. How can it be…
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Can't access dropbox website on laptop
Hi there, I'm unable to access dropbox.com on my laptop, which is connected to my home WiFi. I have tried various browsers (Chrome, Edge, Firefox) to no avail. I don't have a problem accessing the website on my phone, which is also connected to my home network, so I reckon that rules out a network issue. The error I get on…
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"That didn't work for some reason" error; I can't open my shared link.
I have a shared link to a gaming document that I've been using for a while. However, every time I've tried to use the link over the pass couple of days, I get the message shown below. I've refreshed the page, used different browsers, cleared my cache, but nothing seems to work. I've had others test the link and they've…
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Where is the chat box???
Seriously...i dont' see it anywhere. I had two questions/issues (other than not being able to find the chat box). I mainly trying to download 4 new folders to my computer to do some video editing: * in Selective Sync, i select the "select folders" button, and then it says, "Couldn't load your folders right now. Try again…
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I get an error every time I open another user's shared link.
Im trying to open a link that somebody shared with me. When I click on the link a new tab opens and I can see the page loading for a split second then it gives this error message: Tell me what should I do to fix your website?
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I can't delete a large folder due to "1 item couldn’t be permanently deleted" error.
I get this error when trying to permanently delete a folder in my trash. I checked, as suggested in the other discussion about this, and the folder is not shared (this was the problem in the other discussion). In fact, I am the only user on my account and have zero shared folders. I believe the problem is because the large…
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Zip file can not decompress Mac OS X
Hello DB. I have now, on multiple occasions, had clients write me that when they download a folder I sent them, the resulting .zip file will provide an error when decompressed. I have myself recreated this on a Macbook Air M2 on OS X Monterey and Big Sur. The downloaded zip file has the correct size, but is corrupt. Best,…
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Shared folder member appears as "deleted" and can't access the folder
I have a user who, when given shared access to files in folders as View Only, was able to view the files in those folders for over a year without any problems. Now he can't access. When I checked in Dropbox on his status, his email address was still in the list of shared users for those folders, but it had DELETED in red…
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Banned for files containing malware
Hello there, I recently got banned for sharing links with malware, however I know for a fact that the files I'm trying to share do not have malware in them. They are accessibility enhancements for people with vision impairments attempting to utilise digital audio workstation software. I've been banned for high traffic…
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Cannot share any links
Hello, I have been a Dropbox user for several years now and I use Dropbox as the main way to share files for my business. Recently I uploaded some files and shared it to a friend and since then I was banned from link sharing and I did not receive any email detailing how to resolve the issue. The error I get whenever I try…
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I'm still unable to share my files, even though 24h have passed.
Hello, I believe I got banned for trying to share a link with contained a malware, as per dropbox. The was not really infected nor had a malware, but based on the articled I have read, I understood this is a 24h ban. This timeframe has passed, but I still cannot share anything from my dropbox and it gives an error as…
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I'm getting an error when viewing a file via a shared link.
Hi! When I want to view a file via a shared link I get an error message, some kind of pink dart and board saying : Error Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our help center and forums for help, or…
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I'm unable to move a folder back to the team space from my personal folder
I saw a question like this in the forum, but the instructions don't seem to apply to me. I noticed that a folder my whole team has access to is now in my personal folder within the team/business Dropbox account. People still have access, but it is in the wrong place. I assume I accidentally dragged it in there. The…
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Logged out of Dropbox, Now Dropbox Can't See Existing Folder on Windows 11
Hello. I'm on Windows 11, and Friday -- the last time I used my PC -- all was fine with Dropbox. Today, when I turned on the PC, Dropbox was logged out, and when I logged in, it could no longer access my existing Dropbox folder, which is on an external drive. I've uninstalled and reinstalled the desktop app, and tried to…
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Dropbox on Mac not starting after recent upgrade
Hello everyone! I am using Mac OS Monterey 12.6.2 I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked okay. From this morning, Dropbox app is not opening. The error message says - (Screenshot attached) Couldn't start Dropbox. This may…
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"This folder can only be shared as a link.", but the link also gives an error.
I am trying to share a folder with my wife. I try to share it and it says "This folder can only be shared as a link." I share the link with her and she needs to request access. I click "approve" and I get the following: Error (500) Something went wrong. Don't worry, your files are still safe and the Dropbox team has been…
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Error: "Couldn’t retrieve templates. Reload the page to try again" when accessing Dropbox Sign
While using Dropbox Signatures to prepare a template form for a client to sign this morning, I suddenly became unable to access my templates with the following error message displayed: "Couldn’t retrieve templates. Reload the page to try again." Why did this happen? Is there a way around it? Is it just some of kind of…
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DropboxUpdateClient on Mac now has different "identifier'
LittleSnitch is complaining that the latest DropboxUpdateClient on my Mac now has a different "identifier", see: [removed to prevent excess traffic] Is this a legitimate change? Thanks!
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I've been banned from sharing links. What can I do?
So, I have been banned from sharing links from Dropbox for years, I never did get any understanding of why, I never got an email about it and just dug back through to see if I had gotten anything, but no such luck. It gives a message on the site that I did something against the ToS but I have absolutely no idea how or…
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Error Message: Couldn't share, but it might work if you reload the page and try again.
Hello, I am unable to share folders. Each time I click the share folder button and enter the required information, I get the following error message: "Couldn't share, but it might work if you reload the page and try again" "Folder Upgrade in Progress, please try again later" I would appreciate a solution to the above…
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Error when opening Dropbox shared links
I'm suddenly having issues following links to shared dropbox files, even ones that I created myself. My team uses basecamp for project management and we store links to shared documents there. I have signed out of both dropbox and basecamp and re-tried the links. I'll see the document for a second and then I get the…
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I can't share audio files due to an error 400
For some time now, i've been unable to share audio files on my box. I get an error message (400). does anyone have any adea about this ? Bst regards Thierry
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Can't Delete Files, too many files but they are not.
This is seriously frustrating. Ive been doing a big clean up on my SSDs today and part of that was moving dropbox from one hard drive to a larger one. Which I have done successfullly. however restructuring the dropbox sub folders has not synced in the cloud and my old folders keep getting pulled down onto my drive creating…
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Can't install the desktop app on Windows 11 as I'm getting an error
Установка на Win 11, антивирус пробовал отключать. Загрузку файла делал с официального сайта. Скриншот прилагаю Installation on Win 11, tried disabling the antivirus. The file was downloaded from the official website. I attach a screenshot
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Dropbox has unexpectedly quit -- how to solve this error?
Hello Dropbox community, I had some issues with Dropbox, asked here and Walter (many thanks!) gave me a link to download the app again. All working fine. But now I keep getting messages that Dropbox has unexpectedly quit. I click the restart button on the message to restart Dropbox but it does not start. I've never had any…
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"Something went wrong. Don’t worry, your files are still safe" error when viewing shared files.
Hey, I have been trying to view some shared files but they always pop up the error: "Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check our Status Page to see if there is a known incident, our help centre and forums for help, or go back to home." Can somebody share a…
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I tried to cancel my Dropbox Plus trial via Google Play, but it can't find my subscription.
Hello, Dropbox Forums. I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result. When following the typical steps to cancel Dropbox Plus from the Android app, once redirected to Google Play it reads: "We couldn't find your…
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Error 400 when clicking on a shared link
I regularly host files and folders in my Dropbox that are shared with clients. Since October 1st these share links do not work. Dropbox will generate a share link but when my client clicks on it they receive an error 400 screen. Sometimes I can go back a day or so later to send another share link to the same folder and…