Error Messages

Trouble downloading large files. 'check internet connection' or 'connection interrupted"
I'm having trouble downloading large files (over 5gb) from another dropbox, downloads keep failing, giving 'check internet connection' or 'connection interrupted' errors. I have enough space, emptied cache, tried different browsers, reset router and mac. Can anyone help? Thanks
A shared Excel file is missing and an error "the file format or file extension is not valid" appears
I am the owner of a shared excel file that is now missing. I cannot see it listed, it is not in my deleted items. I went to my events, and see that the document was edited 2 weeks ago by a colleague. When I try to open it I get the message that " the file format or file extension is not valid. Verify that the file has not…
Dropbox document sharing link too long
I’ve having issues with the Dropbox links to documents as they are too long. I’ve copied the link which is view only but the website I’m adding the link too (pimcore as an admin) won’t accept it as it’s way too at over 100 characters! Please can anyone suggest how the link can be shortened? Thank you
Sharing activity interrupted because files might contain phishing content
Hi, I just completely emptied my Dropbox space, I uploaded some jpeg images but every time I try to share the files I get the following error message: Can’t share file - Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because your files might contain…
Upload error: file name too long
I'm trying to upload files but am randomly getting error message saying "the filename for file "x" is too long". It seems to be random, with some file names uploading fine that are actually longer than the ones being cited as a problem. Looking to see if anyone else has encountered this.
Getting an error that I don't have enough free ****** drive space when trying to sync new files
I’m trying to transfer my files from an external ****** drive to my 3TB Dropbox plan. My sync settings are to be online only but when I attempt to add folders I get an error message saying I don’t have enough free space on my PC. Do you have to first use your HD space before making the files Online only? I hope not.
.xlsx files are supported but something went wrong
Hi there, I see this has been asked several times before, but my issue has still not been resolved. I have recently not been able to open this file, but keep getting this error message. The file is password-protected and is 377.5kb in size, I am trying to access it from the web (not dropbox app) on my desktop and my…
"Upload couldn't be completed" error when uploading a .mov 46 GB file from the iOS app
i recorded a podcast on my iphone but when i try to upload it on the dropbox app so i have it on my pc to edit, i keep getting the same error saying the upload couldn't be completed and that the file may have been deleted. any help would be greatly appreciated!
Windows 11 won't let me open Dropbox documents that are on my ****** drive (0x80070780 error)
Recently bought a new Dell xps with Windows 11. I can open all Dropbox documents when going through the website but get and error message 0x80070780 when I try to open Dropbox documents that are on my ****** drive. That error message is "the file cannot be accessed by the system". The Windows community says that it could…
I sent a shared link to my husband, but he gets an error that he doesn't have enough space.
I couldn't find a contact email and that Support chatbot was useless. I searched the Support pages and other parts of this Community Board and couldn't find an answer so posting here. I have a Professional Dropbox Subscription with 3TB; the current space I'm taking up is only 81.1GB. I've created a Shared folder (with…
Access Blocked: Dropbox's request does not comply with Google policies
So I have started using a new device Galaxy S24 Ultra. I transferred all my details over and opened the Dropbox App. When I choose an Excel file and tried to open it so I could edit it, it asked me to sign in to my microsoft account. I did this and then I got the error "Access Blocked: Dropbox's request does not comply…
I can't get my ****** drive to sync after disconnecting it from my PC
Yesterday I disconnected my HD from PC, now, this HD is not synced with dropbox online anymore. I went to configurations, and chose this HD to be synced. However, it show an error, saying that "a copy already exist". Which it does, because it was the HD i was using before. I'm not sure whats should I do.
Ubuntu 24.04.1 - Nautilus Dropbox failed to install
Actual Dropbox runs just fine but got a new package upgrade. Error while installing : Reading package lists... Building dependency tree... Reading state information... Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some…
I see a runtime error from DropboxUpdate.exe every time I boot my Windows 11 device.
I keep getting this error in a Windows pop-up dialog box, when I boot up my Windows 11 Pro computer: Microsoft Visual C++ Runtime Library Runtime Error! Program C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe R6030 - CRT not initialized I've already tried uninstalling and reinstalling Dropbox, twice.
I tried to move some folders back to Dropbox and they got corrupted during the process.
I moved 2 subfolders from a shared dropbox folder to a folder on my desktop. Not long after, I moved them back to the dropbox shared folder and trashed the desktop folder. I did not turn off my laptop but instead, I just closed it. This was around 7pm 9/18/24. At 6am this morn, they did not appear in the shared dropbox…
"Dropbox for macOS on File Provider is now ready" but I don't want install this.
Hi I'm on macOS 14.4.1 and Dropbox keeps giving me the notification "Dropbox for macOS on File Provider is now ready", but I don't want install this update. Is there a solution to stop receiving this message without having to install the update? Thanks
I'm getting an error when clicking on the "Add to Dropbox" button for shared files.
I am receiving emails with files shared with me from a client. However every time I click on the button in the email "Add to Dropbox" I receive this error and I am unable to access the files.
Error when trying to access my files on the website
Dropbox emailed flagging I was over my free limit. After logging in, I was planning to delete some photos. Unfortunately I can only briefly see the photo grid, and then the screen changes to a sleeping dog on purple cushion. I've reluctantly upgraded my storage, but the error remains. Any thoughts on how I can access my…
Many team members can't see on their desktop app the files I've moved, or they get an error.
Hello. I use the web version of dropbox (www.dropbox.com) to organize files. Many of my team members prefer to use the DESKTOP version of drop box and open files through File Explorer. Many of the files that I've "moved" or reorganized via the web version cannot be seen by my colleagues who use the desktop version. Can…
My public links have been banned - what does that mean?
Hi, My account says I have created too much excessive traffic. My public links were suspended and when I clicked on the link to unsuspend, it says I have been banned???!!!! I don't even know what any of that means!! I'm just trying to share my wedding pictures that my photographer sent to me. I have no idea how to use…
All of the sudden I can't attach files from Dropbox in emails
For some reason, I can no longer attach files from my Dropbox folders. When I go to attach a file and click on Dropbox it now only brings up recent history. It has always pulled up my entire folder system but now I can't see them. I use a Macbook Pro and this is the case with both Mac Mail and also Outlook. The Dropbox…
My shared file no longer opens; I keep getting an error that it doesn't work.
Attempting to open a file sent to me by the company ¨Happy viking¨ of my English text book and it worked up until today where i attempted to open it and it did not open, stating there has been an error and there is a photo of some dog and a bowl. not sure what to do, have contacted the site i bought it from but they…
"Can't share file" error is not allowing me to share my files
Recently I stopped being able to join shared folders and when I share my folder I got this error: "Can't share file. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.". I've been using this Dropbox account for…
"Couldn't share folder" error when trying to share a folder with some users
I created a shared folder and I was able to add 30+ members but then when I try to add certain users I get an error message saying “couldn’t share folder”. I sent an edit access link to the same user and it still asks them to request permission. When I try to accept the request I get the same error message.
I sent a password protected link to view files to a colleague & got a verify identity message.
I sent a password protected link to a colleague for her to review the files in that folder. When she clicked the link, she got a message that dropbox needs to confirm her identity. I have pasted the snip she sent me below. Is this legit multi-factor authentication thing or some phishing stuff? If it is legit, does she put…
File size zero bytes for online-only files on Apple M3 (Silicon)
I need to see file size in my Dropbox folder in my Mac. I just moved to a new Mac with M3 Pro (Silicon) processor and for online-only files it shows zero bytes. On my intel processor Mac I see the file size for each file correctly even if they are online only. Is this a bug on M processors? How to fix it? I followed this…
Image uploads - Suddenly capped at 400?
I work with several hundred image files at once. I’m using my iPad Pro which has plenty of storage. I went to upload 852 image files (something I have done regularly for years using the Dropbox app) to my Dropbox this morning and the app on the iPad is telling me that there’s a cap of only 400 images I can upload at a…
"File cannot be accessed by the system" error message on my Windows device.
I have a paid account from Dropbox Plus. When I attempt to access some files in Dropbox, I get the File Cannot be Accessed by the System error. This happens with all of my jpg and other photo files. I have been able to access all of these files in the past. It's only since I moved to Windows 11 that this has started. Any…
Sharing was suspended due to a violation of Dropbox's Terms of Service
Hello, I've been having trouble sharing a file or folder: Can’t share file or folder. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement. I was in holiday this last 6weeks, didn’t done almost anything with my…
"Couldn't Load" error when accessing a file through a shared link
When accessing a file via a shared link, we are getting an error: "Couldn't Load Something went wrong on our end" with a link to a Download button, but nothing downloads. Any idea how we can fix this please? Thanks.

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