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I deleted my dropbox and it deleted my desktop and documents folders. How can i restore them?
Hi everyone, I downgraded my Dropbox account, and because it had been syncing my desktop and documents folders, I was over the storage limit for the free account. I tried to follow the help centre instructions to remove the backups, but i didnt have the same options on my laptop as were shown on the screenshots. So, i…
Urgent: Syncing wrong direction!
Problem: Dropbox was not syncing. It was stuck on Indexing at 307 files. Comparing files on my laptop to files on Dropbox.com, it appears that it has not synced properly for many months. Solution produces new problem: Following helpful advice, I did many things, including updating/reinstalling the app on the laptop,…
macOS Monterey 12.0.1 - "Dropbox Folder Missing"
The other day, I rebooted my Mac and Dropbox greeted me with the following notification: "Dropbox Folder Missing. Your Dropbox folder has been moved or deleted from its original location. Dropbox will not work properly until you move it back. It used to be located at: /Volumes/Data/DB/Dropbox To move it back, click "Quit"…
Sync is getting stuck and won't complete
Sync never finishes, Every morning I check the status in the Dropbox app. It's the same 26GB that never completes. I am only using 32% of my Dropbox account, so it's not the size. I'm up to date on payment. Is there a way to see a single concise list of the files/folders it is trying to sync? Either in the Dropbox app or…
Where are Dropbox settings in PC?
I have Windows 11. I can't access Dropbox settings on my PC. When I click on the taskbar icon, the systems appears to be working on something but nothing happens. I have uninstalled and reinstalled Dropbox. Firewall allows the Dropbox functions, and antivirus doesn't block it. What can I try?
Dropbox folder in File Explorer in Windows 11 is painfully slow
I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears twice for each click. I have tried: - reinstalling Dropbox (currently 139.3.4798) - enabling Smart Sync (this will likely…
Storage space on my device hasn't changed even after using selective sync & online-only.
Hi. I have 1.9TB left of my DB quota. My computer is out of space (240 out of 245 Gb used) due to the DB folder. I used BOTH selective sync AND online-only to storage my files in the cloud. Yet, my computer HD is still out of space. The storage space taken up buy DB has not moved a notch. I have DB Essential. It is…
Windows 10 - Accidentally Clicked Make Available Offline for 700 GB drive.... How to stop sync?
I was trying to access the folder in a new window and stutter clicked on the context menu and clicked "Make Available Offline" for a drive that's 700 GB of design files.. Aside from quitting the app to prevent it from syncing the entire drive and bricking my hard drive to capacity, is there a way to undo this setting? I'm…
Migrating to New PC / Business & Personal Linked / Only Personal Shows in File Explorer & ERROR MSG
Thanks in advance for any help. I'm migrating to a new PC. How do I get both Personal & Business directories to show in File Explorer? My old PC is Windows 11 and File Explorer shows both my Dropbox (Personal) and Business Dropbox directories. Been a few years (5 actually) and don't recall how I managed that before. My new…
Stable Build 192.4.4605
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Fixed computer backup restoration issue on devices with OneDrive backup enabled. * Added functionality to automatically restart 'explorer.exe' when Windows Explorer causes sync errors during…
My entire Mac home folder now exists within dropbox?!
To my great surprise, I just realized that my entire Mac home folder now exists within dropbox! I learned this while aboard a plane without internet access. I see that within dropbox settings, there is an option to "new files default: available offline". But what about the rest of my files. I need them to be accessible…
Cannot open photos files (*jpg, *.jpeg, *.png)
Hi, I have problem with opening of photos files, stored on Dropbox. Browser Using browser logged to Dropbox in preview phase, getting message "Couldn't preview this file", after downloading and opening, message is "It looks like we don't support this file format". Explorer Opening files from explorer side, (Dropbox client…
Files stuck indexing after re-organizing on the Mac
Hey. I recently reorganized and renamed my company files in Dropbox on my Mac. After that, he spent hours synchronizing 7,000 files. When that didn't work, I read on a Dropbox forum about reinstalling the application and I did exactly that. Now it is taking forever indexing. What should I do? Uninstall and delete the…
Upgraded my account and now I have multiple versions of Dropbox in my account.
Hello, After upgrading my subscription from monthly to annual payments, I suddenly have multiple versions of Dropbox in my account. I've found that I can't delete any of them without deleting all of them. How do I merge them all back into one? Windows 10 desktop I would download a screenshot, but this page won't allow it.
How to hide a directory in Windows Explorer?
Hello I would like to know if it is possible to hide a created directory to specific users from the windows interface?
Dropbox APP missing
The main reason why the construction company that I represent, had decided to start using Dropbox instead of a server are 2 1) Everything is in the iCloud no need to have computers with a lot of memory capacity 2) Everything was really easy to manage with the Dropbox App with the PC and Handy, especially in terms of…
Dropbox stopped launching from Windows 11 start menu or taskbar
Stopped working today (possibly after windows update yesterday?). Will launch from notification area but not the others. Trien reinstalling - no effect. Any ideas or anyone else seeing this behaviour? Thanks
The desktop app is stuck syncing 1456 files on my Mac OS - Sonoma 14.3
Dropbox not synching for hours/days. Tried multiple fixes: reinstall dropbox; remove in process files, tried fix permissions and fix hard links. Removed non-synching files. Reboot computer, suspend and restart synching. Currently stuck as it has been on "Synching 1456 files" 28 MB. By the way, why doesn't dropdown menus…
Syncing issue on one of my computers
Ho acquistato la licenza per 3 dispositivi. Ho installato dropbox desktop su 2 pc + sul mio cellulare. La sincronizzazione tra i 3 dispostivi ha sempre funzionato. Sui 2 pc ho l'antivirus kaspersky. Dopo aver rinnovato la licenza dell'antivirus Kaspersky sui 2 pc, dropbox si sincronizza solo su un pc e sul cellulare. In…
Handling a folder differently in multiple computers
Hello, I would like to have a folder placed in a computer, uploaded from that computer into dropbox as it is usually done, but only available to other computers through dropbox without downloading the folder into those other computers as well. How can I do this? Many thanks for helping me. Paulo
Really Slow Upload...only Dropbox
Hey All, I'm moving over to Dropbox from GoogleDrive. I have Gigabit Fios (recent upload speed test 686.4mbps), but Dropbox is maxing out around 2,000kbps. I have 'don't limit upload' enabled. Any suggestions?
Beta Build 193.3.5459
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Fixed a source of crashes on Windows machines with limited memory. * Added functionality to automatically restart 'explorer.exe' when Windows Explorer causes sync errors during file system…
How to stop Dropbox creating folders for backup
For some time, every time I create a new file on my MacBook using Microsoft software that I save to my Dropbox, the computer automatically creates the file (e.g. a document) and a separate folder with a backup copy of the file created. It's annoying, creates clutter, and probably uses extra memory. How can I stop this so I…
Offline files not downloading on Win11
This is a new PC (Win11 Home) and I've installed the Dropbox client (191.4.4995) and then used Selective Sync to limit what is to be downloaded for offline use. My account is Dropbox Plus (2TB). I have "Save Harddrive Space Automatically" = Off, so all folders selected should download 100% for offline use. Sync status…
Files being transferred from iCloud to Dropbox are reappearing in iCloud
I have 1,000s of files on five iMac's that need to be transferred from iCloud to Dropbox... unfortunately they are reappearing in my iCloud folder . Is there a configuration in iMac I need to change?
Why are my files outside the Dropbox folder being synced to Dropbox?
Why unexpectidly, all my files appear with the Dropbox logo icon on my PC, as shown below?
Selective Sync Missing under Sync tab
I just installed Dropbox for Windows 11. After installation, I noticed that all my files were syncing to my computer. I checked under preferences->Sync and I do not see selective sync as an option. I also right clicked a file and unsync is not an option either. Everything has a green check mark, no cloud.
Syncing locks a file from being saved as a new file
Hi folks (not sure if this is the right category) Got a really weird issue with drop box locking me out of saving a file as a brand new file while synch is on. I have a default After Effetcs project file that i resave as a new file for each use. But when i go "save as" and use a brand new file name - drop box says it cant…
MacOS: how to make all my folders available locally?
ve been a paid user for several years. It used to work seamlessly in the background and I loved it and recommended it to many orgs and friends. I'm on here today because I just set up a new Mac Studio. I installed DB and it seems to have randomly decided what folders would be online only and what folders are duplicated on…
Managing backed-up folders via Dropbox Backup outside root Dropbox folder
I'm a long-time user of Dropbox via my employer's corporate account. I have recently opened an individual (3 TB) account to back up my personal files (mostly pictures and movies, some documents) on my Mac. I saw that there is a relatively new feature (Dropbox Backup) through which I can back up folders without moving them…

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