Desktop

Chinese characters in my deletion confirmation pop-up on Windows
Hi, Something new happen recently when I was deleting some files. When I delete something from my Dropbox, I get a notice that they're moving the files to the Recycle Bin and then another prompt that asks me if I want to remove those files from all the devices connected to the dropbox. The new thing that happen is the last…
macOS File Provider not installed by default and needlessly erases and downloads files twice
I just restored my machine a macOS Time Machine backup, and I was surprised to learn that apparently the Dropbox installer doesn't use the macOS Dropbox File Provider implementation by default. Because of this, Dropbox then proceeded to delete all my files that I had already restored (in ~/Library/CloudStorage), then spend…
Dropbox v191.4.4995 stuck on "Indexing..." on M3 Macbook Pro Sonoma 14.3
Dropbox Pro is stuck on "Indexing..." after installing on a fresh-from-the-store Apple Macbook Pro M3 running the latest Sonoma 14.3, even though there are no local files in my Dropbox folder to index. I can see and download all my files on the web client. I've reinstalled Dropbox multiple times (rebooting inbetween),…
Desktop app requests admin password on macOS
Years ago I stopped using Dropbox, because it kept insisting that I enter my admin password for my Mac into a fake looking dialog box. Now I had to re-install it, because a customer insists on using Dropbox. This issue still persists: When signing into my macOS user account, Dropbox pops up a dialog asking me to hand over…
"No internet connection. Your computer is currently offline" when I access my Windows device.
Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try again". But there's internet because I'm able to browse the internet just fine. I have Windows 11 Home 64bit. So I tried…
Dropbox Syncing Without My Permission
Hi! I am running into a potential problem with Dropbox. When I started up my Windows 10 PC this evening, the Dropbox desktop app on my screen immediately started syncing, even though I had not prompted it to do so. I quickly clicked "Pause syncing", and then selected "Indefinitely". Now, the Dropbox desktop app on the…
Dropbox desktop app stuck syncing 20 files on my Mac. All the troubleshooting didn't work.
Hello, I'm a long time Dropbox user, I've run into an issue with my Dropbox desktop application "Syncing 20 files" constantly for the past few weeks, though I've seemingly not changed anything about how I use the app. This is a problem that's already been well documented in the forums for various reasons, so I'll list all…
Folders automatically changed to online-only
Dropbox folders suddenly all went to on-line mode and won't sync to mac. Have re-installed the software and have checked that there are no firewall, security, anti-virus or network restrictions. There is plenty of disc space. Can anyone suggest please why the sudden un-requested change and how to restore normal syncing.
Dropbox icon missing from menu bar on macOS Ventura
dropbox Icon missing from Menu Bar on macOS Ventura. Before installing Ventura dropbox icon was visible in Menu Bar. I stopped the dropbox application and restarted it and there was no change. I uninstalled the dropbox desktop app and reinstalled it and it still does not appear. The files are syncing when I add new files…
After updating, I can no longer use Adobe Bridge as a list view of folders?
This is really terrible, and definitely not an upgrade. I don't understand why Dropbox did this? Can anyone on the Dropbox staff explain why Dropbox needs to be hidden? Adding as a favorite is not a workable solution
<SOLVED> No submenu in xfce
I'm using debian with xfce, fresh install. I've installed the current stable 64bit dropbox app but the icon in the tray does not respond to right (or left) clicks. It is a bit annoying but I could live with that if only I could access the sync preferences by some other means. 1. how can I get the icon to open the submenu?…
Automatic sync
I have a database of publications with publisher subdirectories and issue sub-subdirectories on my desktop computer. I have duplicated this on Dropbox. When I add a new issue to my destop subdirectory, I must locate the specific database and publisher in Dropbox to put the new issue in the right place. Is there a way for…
Dropbox won't automatically add a link to clipboard for a screenshot even though it saves in dropbox
When you enable dropbox to share screenshots and screen recordings using dropbox, part of the deal is that it automatically copies a link to the file on your clipboard. When I do that, the file goes to dropbox like it should, but it does not upload a link to my clipboard. Reached out to dropbox support, they had me update…
How to move Screenshots folder from DropBox back to Desktop on Mac
Dropbox icon not showing in toolbar. I've deleted and reinstalled app. Then used cog to delete Screenshots folder. No luck. Screenshots still go to Dropbox.
Dropbox is stuck syncing in a loop. How to resolve?
hi, I have a problem with dropbox. dropbox is stuck in a loop on file syncing and would never seem to complete the update. The icon remains in synchronization in progress but it is not doing anything because going into synchronization history the files always remain the same.
Deleted folders from PC are syncing to the cloud
Hi, I am a new to dropbox and I have just joined the company that uses it as opposed to shared drives. During the initial setup far too many folders were set to sync with my laptop and I consequently ran out of space. Ill advised (was told it is one way sync), I stopped syncing and removed all synced content from the hard…
Some folders have a red X icon on them, why?
Hi, First of all, I have read forums and searched in google. I didn't see any usable solution. 4 of my folders have X and red in the corner. But inside of these folders I don't see any file or folder marked with X. If you suggest some file may have some issue with characters, Please teach me how to find them. I checked in…
Files not syncing for days, on my laptop I need help.
my dropbox files are syncing days later on my laptop than on my desktop just out of the blue. I've uninstalled and reinstalled the app on my laptop but files that are on my desktop the last 48 hours are still not showing on my laptop. they will eventually arrive up to a week later. any suggestions this started out of the…
Lousy upload speed. VERY slow suddenly.
I'm really getting pissed. I've spoken to dropbox a couple times about the extremely slow upload speeds i'm getting... The problem is definitly on the DROPBOX side since I can upload to other services at normal speeds. I'm getting upload speed tests all the time around 850 to 900 Mbps. I can upload a 2 gig file to the…
All folders on my dropbox are empty
Here is my situation. Person A shared folders with Person B. Person B shared the same folders with me so I can view and edit/upload new files. I signed up for dropbox on my laptop and downloaded dropbox app. From my computers, it shows all of the folders (with green checkmark) but all of them are empty. I waited for days…
TERRIBLE SUPPORT SERVICE
I am extremely angry with the unbelievably bad service from Dropbox. The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US. Having opened a ticket 4 days ago, I have not had my issued solved, I have emailed the US consultant repeatedly for an update (he told me it would…
My photos aren't locally synced - how do I export them to Lightroom?
I have photos on Dropbox that are not on my hard drive. I would like to export them to Lightroom, so that I can edit them. I have a folder on my computer under Dropbox, that is empty. Is there a way to move my photos from dropbox into that folder? Any help is appreciated. Dave
DropBox Locks Up System While Syncing (Linux)
For the last several days, every time I start my Linux system (Ubuntu 22.04) it locks up after a few minutes. DropBox appears to be the cause. It loads on startup and a few minutes into syncing the whole system freezes. If I close DropBox before the freeze, there is no freeze. I suspect the problem is related to a very…
Sync folder "Music" from Dropbox Local to Dropbox Online in order to see content there.
Hello, I've been storing all my music in the default Dropbox local folder named "Music" for a while now. Regrettably, this folder hasn't been synced with my Dropbox online folder yet. Now, I wish to completely sync this "Music" folder to Dropbox online. The "Music" folder already exists online in my Dropbox, but it…
Dropbox folder is missing from left sidebar on Windows
I am pretty sure there is supposed to be a drop box folder similar to the onedrive folder on the folder pane in windows explorer. While I could pin directory to the quick access bar, its not the same. I like having my entire directory visible from the folder pane and only have certain folders pinned to quick access. Is…
How can I add a new PC to my existing Dropbox account?
I have an existing Free Dropbox account, currently with 3 computers on the account. I want to remove one PC to be able to add in a W-11 PC to my account. I'm thinking the approach would be: 1. delete one of the current 3 pc's. 2. Download and install a new instance of Dropbox on the new PC. 3. Done. But, I may have this…
Beta Build 192.3.4492
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Dropbox syncing problem across various devices
Encountering issues with Dropbox syncing files are not updating across devices despite active internet connections. Seeking urgent assistance to resolve this syncing problem and ensure seamless collaboration. Any guidance or solutions would be greatly appreciated. Thank you.
Linux Headless Client Stuck "Upgrading Dropbox"
Debian 10 Dropbox daemon version: 119.4.1772 Dropbox command-line interface version: 2020.03.04 dropbox.py status reports "Upgrading Dropbox..." forever. Sync still works. Other headless installs I have report daemon v120.3.4579. Googling on this issue seems to indicate that I need to install stuff like libatomic. The…
App tells me I can switch to File Provider but it won't do it
Hi I'm on macOS 14.3 and dropbox keeps giving me the notification "Dropbox for macOS on File Provider is now ready Update Dropbox to use it on the latest version of macOS on File Provider." But when I run the update, nothing changes. I'm running v191.4.4995. I've tried downloading and installing, too.

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