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Issue with linked files when using Adobe Suite on Mac
Dear Dropbox Community, I have a question regarding an issue some of my customers are facing with Dropbox. While many of them are very satisfied with Dropbox’s features, a few have encountered a specific problem when using Adobe InDesign or Illustrator on Mac. The issue arises when they import and use various elements…
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How to move the Dropbox folder to an existing Dropbox path?
I have completed the Advanced Reinstall process for Dropbox on my computer. Before the uninstall, my Dropbox folder was located at: D:\Users\<name>\Dropbox When I reinstalled Dropbox, I may have missed the the option to select the location of the Dropbox folder. The installation is complete, but the folder is now located…
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How can I fully uninstall Dropbox, including Registry classes?
I am attempting an Advanced uninstall of Dropbox. (I will address to the reason in another post.) I followed the following article: How to run an advanced reinstall of Dropbox on your computer Step 6 says: find the “Dropbox” and “DropboxUpdate” folders by searching in the folders named “SOFTWARE” and “WOW6432Node”. If one…
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Mac seems to think HD is full of Dropbox files?
I'm using a Mac and have about 100Gb of DropBox folders, many are local on my HD as well (I have DropBox Plus 2Tb plan). I went through and changed all files to online only (grey icon) and now my DropBox folder says I have maybe 1GB...but in the finder when I look at overall space on the computer it's still showing HD is…
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Beta Build 204.3.5321
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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Difficulty syncing large files across devices
Hi everyone, I'm new to Dropbox and recently started using it to store and sync my files across multiple devices. I've been encountering an issue with syncing large files (over 2GB). When I upload a large file from my desktop, it doesn't seem to sync properly with my other devices, such as my laptop and smartphone. The…
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Some folders aren't syncing locally, but they show up on my Dropbox account online.
I have folders shared with me that are available online, are checked in selective syncing, but do not appear on my hard drive. They are subfolders of a shared folder owned by others if that matters. Other subfolders are showing correctly. I have reinstalled the Dropbox app and checked and unchecked the folder in selective…
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Can I sync folders that are located on a different SSD drive to Dropbox?
This has been discussed in several threads, but it seems I can't find a solution. My main Dropbox Folder is in one hard drive in my computer (mac OS). I need to sync some other folders that, for speed reasons, are on another drive (fast SSD). I do not have room enough to have all the dropbox folder on my fast drive. We…
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I'd like to sync certain folders in my Dropbox to a different drive
I know this is a frequent request, and I'm sure it will be until it's been provided! My team relies on DB a lot and we store a great deal of large files on it. At the moment I need to sync about 320GB of data, in 2GB chunks, which is a normal amount for my work. I don't have that much free storage on my system drive, and…
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How can I keep my files and folders online-only?
I want all Dropbox files and folders to stay online and not on my MacBook which is full. In 'Manage hard drive space' I have ticked them as online only but they later reappear on my MacBook as offline, crashing apps and closing down the MacBook. How do I ensure they stay online only?
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Macbook Pro sync errors only on WiFi - it works when connected to a different computer's WiFi
Running v202.4.5551 on 2 Macbook pros and 2 iMacs; longtime user with no problems until now. One of the Macbook pros is new (an M1) and is unable to complete sync after desktop app installation. It will start OK but then stall after 5-10 Gb. This is selective sync for about 200 Gb of files that I want to maintain (and…
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How to stop right sidebar from popping up?
Hello! Recently a right sidebar started showing up when I select a file -- showing the entire document. I don't want this. Can someone please tell me how to stop it from popping up? Many thanks in advance.
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"Some files can't be moved" error when moving Dropbox folder to a new drive
I have an internal 3TB HDD with my Dropbox folder on it (just Dropbox). I have had warnings and seen behavior that indicate it may be shortly about to fail. I have bought and installed a replacement 4TB SSD with the intention of transferring Dropbox to that drive. The process should be simple using the 'move folder'…
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Missing files and file contents after restoring my Dropbox to a new computer
I recently upgraded my iMac's to a new SSD because the old one was running with read/write errors frequently. After waiting for hours for the Time Machine to pour back my backed up data, I discovered that 4 month's of data (files and some contents in Excel files) gone missing! As if Dropbox has rolled back the contents of…
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Beta Build 204.3.5299
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed in this update: * Fixed a bug that could cause the Dropbox desktop app to crash when Windows shuts down. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit)…
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Can't open preference on Dropbox windows app
I am not able to open the actual Dropbox app on my Windows 10 machine. As I gather, the only way to do it is by clicking on the system tray icon. The problem is that the system tray icon doesn't prompt with any menu of any sort on being clicked. It is so frustrating that such a critical functionality of the app is not…
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How can I find the exact Dropbox desktop app version from the app?
At https://help.dropbox.com/installs/upgrade-latest-version under "How to see which version of Dropbox you're running" it says version can be found in Preferences "at the bottom of the dialog box (underneath Language)". Not for me, it can't! All that shows below 'Language' is 'Show Dropbox Badge', with 3 options in…
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Dropbox installer download fails on my Mac.
Hello all! In a newly installed Mac Mini M2, after launching the Dropbox installer, the downloader immediately fails. It retries three times after waiting a certain amount of seconds (5, 10, 20) each time and then fails completely (see screenshots). I tried to replicate the issue on two other Macs where Dropbox is already…
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Disable syncing status column on Windows Explorer
I have tried to disable Status column in Windows Explorer, however, it keeps coming back. Can you tell me how to permanently stop showing this column?
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Someone is working on your shared file alert not working
Hi all! My dropbox alert when someone is editing the shared file is not popping out anymore. Before, whenever I am editing a shared file, an alert would pop out on the right hand side saying that ****** is editing the file so I would just message the person that I'm using it. Now, it won't let me know anymore and the only…
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Stable Build 203.4.4857
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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Can't start Dropbox because of permission error
Hi! I have two profiles on my Mac: one for my personal use, and one for my professional use. The profile for personal use has admin rights, the profile for professional use does not (but I could set it so it did). It's the profiles you see and can log into when you turn the Mac on. I have installed the Dropbox app with…
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Is it possible to sync one special directory only once per 24 hours?
I want to sync one special directory only during the night hours, all the other directories have to be sync constantly, how to do that?
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Files did not sync because of clock error
Help! I traveled for work for 2 months and came back home. My computer at home had the clock time from before I left. So I synchronized the clock to internet time. New work is now syncing. However, Dropbox did not sync any of the work I did for 2 months (which is in Dropbox on the cloud) to my computer at home. I think…
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How do I stop Dropbox from accessing and syncing my SD card on Windows?
Hi All, I have a trail camera that takes hundreds of photos at a time and I do not want Dropbox to sync them because then I just have to go into Dropbox and delete them. The photos are on a standard SDcard which I view from my installed reader. I am running Windows 10 Home 64 bit. Is there any way to set up my app so that…
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New named Dropbox structure
I am a user of DropBox Business, on Windows 10. Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken. A quick look learned me that the structure had changed. While I used to access my folder through: C:/User/{username}/Dropbox (COMPANY NAME)/, I can now find them at:…
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Upload speed is super slow on Mac both on the app, and website.
Dropbox upload speeds are impossibly slow as of today (max of about 10kbps on a fiber connection that is reading currently registering 914mbps upload). A 2mb .mp3 file has been uploading for over 15 minutes and is showing no signs of ever completing. This is on a Mac Studio M1 Ultra running Sonoma 14.5 and Dropbox…
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Can I access "My Documents" on a different computer?
I think my Windows 10 profile has gotten corrupted. On the login screen, there is no password box, just a link to Sign In and when I click that, eventually a dark gray box pops up with no text or anything in it. Eventually it closes and goes back to the login screen. In order to save room on the hard drive, I had the My…
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Dropbox stops syncing between laptop and iPhone.
My Dropbox will recurrently stop syncing between my laptop and my iphone. I have read the instructions about syncing but cannot seem to locate the exact spot that asks the questions about are all files up to date, which I think will lead me to being able to sync. And I would like to set to automatically sync each time I…
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How can I deactivate the unwanted Backup feature?
Hello, My storage space with the Basic plan is almost gone due to the backup. I've never indicated that I wanted to back up anything on my local system. How may I deactivate the option, which I cannot find anywhere in the account settings? All I need to do is to share the files with my team. Here is the screenshot: THIA.…