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Files not syncing from my Surface
I saved my most recent version of a manuscript on Monday, May 5th before going out of town. It is now May 8th, and the files are not showing up in my Dropbox account. The most recent version I'm seeing is May 2nd, and I know I've saved later versions. I save the originals to Dropbox via my PC; I'm trying to get them from…
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Can I back up a partitioned disk?
Hello ! I wanted to make a backup of some folders I have on a partitioned drive on my PC. The problem is that in the Backup Dropbox Beta configuration it only shows me folders on the C:/ drive. My dropbox is also on another drive that is not C. Does anyone know how to fix this? Thank you very much for any answer!
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High CPU load on Windows 11 since a year ago.
Since about a week Dropbox is generating high CPU load, causing my PC to get hot, so the fan is active a lot. More info & what I have tried already: * I am using the most up to date version (v202.4.5551) on Windows 11 (also fully up to date); * I have tried all the tips on the help page about a high CPU load; * I have…
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Syncing issue: Files I upload on desktop won't show up on the website
Dropbox does not sync. I upload data onto DropBox on my PC, but it does not upload to the website, so is not available from other devices. Please can someone help?
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Excel file not syncing on my laptop
I have one excel file in my dropbox folder on my laptop that does not have the sync circle on it and it is not syncing with dropbox. When I hover over the dropbox icon it shows that it is uploading it, but it never does. All of my other files and folders are syncing fine, just this one excel file.
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Move Selective Sync settings to new computer
Hi I have a new PC and would like the same Selective Sync settings on the new one as on the old one. How do I achieve this? Thanks, Martin
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How to move synced files to a hard drive, and also keep their modification dates?
I have 7TB of files on an external hard drive that is sync'd to Dropbox. This drive is getting old (6years) and starting to make noise. So I bought a 8TB SSD drive and attempted to move the files over but I'm having a lot of issues. After copying all the data over I didn't realize that although the individual file…
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Dropbox App on Linux - must all files sync & swamp my hard drive?
This is a very basic question but I am not sure of the answer after reading various FAQs. I have installed the Dropbox app on a Linux desktop (Kbuntu) and a Linux laptop (Ubuntu). Both computers were converted to Linux because they have limited resources, including disk space. In both cases I could not set Dropbox to only…
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Can't copy a Dropbox folder to an external drive when using Mac OS
When I try to copy a Dropbox FOLDER to a SanDisk 1TB external drive, I get the message, "The operation can’t be completed because an unexpected error occurred (error code 0)." However, I have no problem copying an individual FILE to the drive. I'm using a Mac with Sonoma OS14.5. Any ideas on how to solve this?
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Bring back the green 'synced' checkmark in the system tray.
In my Windows system tray (next to the clock), Dropbox used to show that it was fully synced by showing a green check-mark over the Dropbox icon. This was really helpfull. If Dropbox was offline, it would show no overlay icon. Recently (and according to Dropbox itsself) this has changed, the Dropbox icon now shows no…
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MacOS Finder errors
I'm still having the same problem despite following your instructions in ticket #23327492 The MacOS FINDER app often freezes, causing transfers between folders to stall. This results in the need to either "relaunch" or "force quit" the Finder application. This only started happening after I allowed the MacOS system folder…
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I tried to use my Microsoft Office & it seems my files have disappeared.
Hi I have not used my Microsoft office for a long time. Tried to use it the other day only to find the version is no longer supported. Thats fine but all my documents have disappeared. Assumed they would be backed up in dropbox but woah is me - I cant find them. Desperate to recover my CV. Help
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Is there a way to completely reset the system and start with empty storage?
I deleted a vast number of files and folders from my dropbox account and then had a problem where the PC sync process has been running for weeks. I have cleared both the PC and online dropbox stores almost completely yet still the sync process is running continuously. Is there a way to completely reset the system and start…
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How can two users access their own Dropbox accounts on the same macOS laptop?
I need to set up a Macbook to work with multiple accounts. Two people use the laptop, they have separate admin accounts on the machine. Also the two people have 2 indipendent Dropbox Plus accounts. I need each one to be able to use their own dropbox account when loggin in on the laptop. Is this possible? Is this…
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Beta Build 203.3.4740
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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Context menu disappeared from Dropbox app on Win11 build 194.4.6267
Hi all, it's a bit of time that I no longer see Dropbox options in the context menu on Win 11 (right mouse click). Due to this problem I can't select what files or folders I want to have available online or offline . I can't find an answer or a solution, but I need to free some space on the local drive. If anyone can help…
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The Dropbox sync status icons look different on my Windows computer
Kindly note that the drop box icon status look wrong , for example if i save the folder to view offline the status not became dark green , the status disappear, if i want to to save online a brown box appears . Kindly note that i change the ShellIconOverlayIdentifiers and make drop box to appears first by add space then f5…
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Dropbox app won't start after removing File Provider
I broke Dropbox. The file provider on my Macbook (12.7.4 Monterey) was consuming all the CPU and the laptop was extremely hot. So I followed Internet instructions to remove Dropbox and iCloud from file provider, uninstalled and reinstalled Dropbox. But the new install won't start because of the missing file provider link.…
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I see an error on the desktop app that some files can't be synced due to being used by another app
Hello not sure if it's the latest update causing this, but I have troubles where dropbox wont sync some files saying they are used by another application which is not, and this on all my computers. When I pause sync and restart it sync instant without any problem.
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Slow-downs with the context menu and thumbnails and icons not updating
I'm constantly getting slow-downs with the context menu. And thumbnails and icons not updating. Also I have continuous files that get stuck while syncing, and I have to close and re-open dropbox. Is there a need to release versions every two days that are buggy? Can you please add an option to avoid auto-updating? Some of…
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A folder shows a green checkmark that's not the same as the ones on my other folders
I dragged a folder into my DROPBOX folders. This one shows up with a blue checkmark but is not solid. Is it backed up? I do not see any options that are helping me. See the image below
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Can't update to Dropbox for macOS on File Provider
I received an email form Dropbox indicating that Dropbox for macOS on File Provider is ready. I followed the instructions to download it through sync and preferences. In the sync tab the message reads "You are not eligible for the updated Dropbox for macOS on File Provider at this time.
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Can't update to File Provider on Mac OS: some file types not supported.
I'm seeing in the Preferences -> Sync that I cannot use Dropbox for macOS on FIle Provider on one of my computers. I'm trying to figure out why it works on some computers and not others. The message says: Following the "Learn more" link leads me to an article that points out that Photos libraries, Final Cut projects and…
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Beta Build 203.3.4712
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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Beta Build 202.3.5441
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Added error-tag “no_permission” to APIv2's AccessError (HTTP 403). * Added error-tag "no_permission" to APIv2's AccessError open union. Download Windows Standard Installer Offline Installer (32…
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Trying to Backup to Online only on Windows 11
I have Windows 11. I want to use backup program to save directly to Dropbox cloud only. I create folder in Dropbox on computer and set it to online only (white cloud icon). When I write to it, it reverts to offline (green check).
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Cloud storage only: Is it possible?
Dear All, I would like someone to help me understand if it is possible with Dropbox to upload and store exclusively in the "cloud" my files without having a copy on my computer and how to do it if possible. Many thanks all. Lukeit
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Why are "com.dropbox.attr" attributes added to my Dropbox?
Hello friends! I have a problem with Dropbox in the organization where I work. When synchronizing files, the Dropbox client adds an ntfs attribute called com.dropbox.attr with a size of 26 bytes. The problem is that when copying files in docx or doc format (only docx and doc format!) to a network folder (SMB protocol), the…
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Dropbox syncing status is stuck "indexing" files on my MacOS after File Provider update.
Looks like my Dropbox sync takes forever, and it is just stuck at the "Indexing xxxx files" step. Every time I restart Dropbox, the number changes slightly, but then it stays like that for days. I tried fixing hard links in the accounts settings, but it did not help. I also tried fixing permissions, but it failed with a…
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Can I connect my hard drive with Dropbox?
Hi, completely out of date old person here. When I signed up for drop box (free), more than 10 years ago there was a connection between folders on my hard drive and drop box folders. I could see that they were linked since they were in a drop box folder and if I modified my hard drive folder that modified the folder in…