Desktop

Dropbox keeps trying to sync a file that was moved to another Dropbox location on macOS.
Dropbox keeps trying to sync a file that was moved. No matter what I try to do the syncing doesn't stop for the past 2 days. Running on macOS Sonoma 14.5.
Migrated to new MacBook Air results in 11 unsynced files and slow MS Word.
A few weeks ago I migrated from an old Intel MacBook Air (machine no longer available) to an M3 MacBook Air using Migration Assistant. I am currently running Sonoma 14.5 and Dropbox 203.4.4857. I am "eligible" for Dropbox for macOS on File Provider but have not gone through that process. Issues: 1) The Dropbox menu item…
My desktop app isn't syncing. Can you offer any ideas as to why this might be happening?
My Dropbox Family account stopped sync-ing for no obvious reason about 3 months ago. There were no hardware or software changes on my desktop at this time. Because I couldn't find a way to get things working again, despite checking all of the settings and permissions, I have since deleted my account (having backed…
Is it safe to delete or empty ~/Library/CloudStorage/Dropbox/.Trash?
Hi, is it safe to delete this folder: ~/Library/CloudStorage/Dropbox/.Trash? or is there a better way? it takes a considerable amount of space on my mac. thank you
How to sort files in the Dropbox desktop app?
I have been searching for an answer to this, but no one else has a solution for what to do when the normal sorting options are not working. Everyone says just click View and sort by name. Well, this option is not working, or I wouldn't be writing in. I am using a brand new macbook running Sonoma 14.4 w/ M2 chip and 8 GB…
Is it possible to see the sync status of *other* online computers?
I have a single Dropbox account for my private use across several computers in several locations. I would like to know if it is possible to see the sync status of these other computers that I am logged in to. My use case is that I do video and audio editing. I create sessions at my office that often include very large…
Ubuntu 23.10 - No menu
Ubuntu there's no menu for Dropbox, when I right click the App indicator in the top bar (see image) › dropbox version Dropbox daemon version: 195.4.4995 Dropbox command-line interface version: 2024.01.22 › lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 23.10 Release: 23.10 Codename:…
How can I cancel my computer backup?
I apparently selected pc backup when I installed Dropbox and naturally I'm out of storage on my Dropbox account now. I don't want and have no need to have my pc backed up to it. I have the desktop app but am not able to find the preferences section to stop it from backing up. I did try just deleting My PC from Dropbox but…
Set all folders to "make available offline" on macOS
In the new macOS FileProvider API version of Dropbox, is it possible to recursively set all folders to "make available offline"? If so, does this setting persist for newly added sub-folders? I've read reports that each individual folder must be manually set, which is completely unacceptable if true. My key use case is that…
File don't stay available offline any more, and revert to online-only
Files are not available offline anymore, even though option of Sync state is ON I have enough hard-drive space I have manually pressed that cloud icon and dowloaded the files or whole root folder, several times but they keep on reverting to the synced online with cloud icon state. please help me find a fix, i cannot use it…
I have questions about Dropbox Backup, and generally about syncing files
Good day to all. I have a question about buying a drop box business plan for my company, but first I need to know more about the functionality. 1. For example, how does Backup work. Does it just upload a backup copy to the cloud and store it there, or can it also be used to automatically synchronize everything on the PC?…
How can I download all my Dropbox data to a new computer?
I've been using Dropbox for around 10 years as a backup, in case of HDD or PC failure and now have around 1.5TB of data. My laptop broke, got a new one and now I'm unable to restore the data onto my new one. I've tried the download feature, but it's very cumbersome just doing 20gb at a time and keep on unzipping all the…
Can't open the Dropbox app on Macbook Pro OS 14.5. When I click, it does nothing.
Hello, after a recent repair on my macbook pro - my Dropbox Desktop App was gone, so reinstalled it and when i click on it does nothing. Doesn't open, and the Sync option is gone and it disappeared from my side-bar. thanks for your assistance!
Missing changes to a document / Maybe unsaved
Hi -- I was working on a microsoft word doc that was saving in my Dropbox desktop app and I think I may have quite Word without saving the document. When I went back to the document (ie opened it again) I noticed that all the work I had done was gone. Is there anyway to find any of this via some kind of version/edit…
How can I see files that someone else shared with me in my Dropbox folder?
I can see all my files in finder on a MacBook pro but I am not able to make files or folders shared with me by others there, only in browser. How do I make those visible without the need to log in on a browser?
Desktop App is not opening or running - files from 3rd party app are not syncing
5 Months ago I downloaded the desktop app for my PC. It downloaded and has never actually opened when I tried. I see Dropbox in the files and can open some files that way, but I need the files I sync daily from a third party website to be accessible locally on my desktop for compliance. I have uninstalled and reinstalled…
Available Offline not working on my Windows 11 laptop, I have a brown box icon
Hi, everyone, I am using a thinkpad T480s with Win11. My files in dropbox bear the a 'file box' icon and cannot be open when off-line. Some suggests it is because of ONEDRIVE. However, after quitting ONEDRIVE the issue remains. I uninstalled DROPBOX and then re-install but no use. I tried previous version DROPBOX but no…
How can I link my existing paired Dropbox folders to the Dropbox app after reinstalling?
Hi I have two accounts - personal and work. The two dropbox folders are in the same folder and they are called: C:\xxxx\Dropbox (personal) C:\xxxx\Dropbox (work) My dropbox installation had just become stuck trying to update my account so i have done a reinstall following the online instructions. However, now i can't…
How to fix Dropbox sync issues - renaming files didn't work
i try many way to fix this issues, also I try to remove a full stop after renaming the file, but didn't work.
On macOS on File Provider, online-only folders disappear from the Dropbox app
I installed File Provider on my MacBook Air (running Sonoma 14.5) in the Dropbox app. When I did this, all the folders having Online Only status (via Selective Sync) disappeared. The way to make the folders appear is simply to remove the Online Only status for these folders. This is done using the Dropbox app by selecting…
Stable Build 204.4.5420
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following. Fixed in this update: * Fixed a bug that could cause the Dropbox desktop app to crash when Windows shuts down. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline…
Selective Sync not freeing up space on Mac
When I use selective sync to make some files/folders offline, they delete from my Finder, but the available space does not change. My MacBook Pro internal hard drive is out of space, no matter how much I change to offline. Interestingly I do not see the cloud/offline little icons next to Dropbox folders in Finder. When I…
All my files started re-syncing and the app is still 'indexing'
My dropbox is stuck syncing all the folders linked to my account - roughly 350,000 files. This occurred randomly. I've since paused all syncing but then when I need to go to sync specific files it doesn't come up as an option anymore. I've synced selected folders in my preferences in settings and saved it but it still…
Dropbox asking me to sign in to the app every time I get on my computer - How can I remove it?
Every time I turn on my Mac, this drop box sign in prompt appears (second image below), and there is also a drop box logo in the menu bar on the top right corner of my screen (black strip, first icon in pic below). I never did anything to make this happen, and I cannot get rid of it. I have an old drop box account that I…
Excel sharing violations when saving to Dropbox
I just started having problems saving Excel files to Dropbox yesterday. First, I get this message: Then when I click select, I get this: Then when I click okay, I get this: Then it creates a temporary file, which I can’t find, and if I try close the Excel file, I get the same series of messages. What is going on?
I have to reinstall Dropbox every time I want it to sync on my macOS Sonoma 14.5.
On Mac OS Sonoma 14.5, nothing I do will get Dropbox to sync files across devices or between local devices and my dropbox server files. I must reinstall Dropbox simply to get it to sync. I have reinstalled Dropbox 5 or 6 times in just the past 24 hours. A check of the Activity Monitor shows that there is no other app…
Can't open the Dropbox app after the user folder name changed
Migrated user from AD to Entra ID, the user folder name changed, now it says "Couldn't start Dropbox" and I can't open the settings to make changes. Tried uninstalling and reinstalling the app, but that didn't work.
Moving files to online-only is not working on macOS 10.13.6
I've been trying to move files or folders to online-only for three weeks now, and it never works. I do NOT see the option to move a particular file to online-only when right-clicking on its name, the command is only accessible via the "Manage hard drive space" menu - but it doesn't work here. I have two MacBook Pro running…
How to hide my Dropbox.cache folder on my Mac.
Hello, I am a Mac user and used the sequence Shift-Command-. (period) to make the ".dropbox.cache" folder visible. How do I reverse this so the ".dropbox.cache" folder becomes hidden again?
My desktop app is forever waiting to sync on Windows and I see a red cross next to my files.
I have Dropbox Desktop Application downloaded in my Windows Laptop. However, any edits I make to any documents are not syncing and I see a small "red cross" against the icon of that file. If I manually try to sync it, it's forever on "Waiting to Sync". How can I fix this?

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