Desktop

Missing files and file contents after restoring my Dropbox to a new computer
I recently upgraded my iMac's to a new SSD because the old one was running with read/write errors frequently. After waiting for hours for the Time Machine to pour back my backed up data, I discovered that 4 month's of data (files and some contents in Excel files) gone missing! As if Dropbox has rolled back the contents of…
Beta Build 204.3.5299
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed in this update: * Fixed a bug that could cause the Dropbox desktop app to crash when Windows shuts down. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit)…
Can't open preference on Dropbox windows app
I am not able to open the actual Dropbox app on my Windows 10 machine. As I gather, the only way to do it is by clicking on the system tray icon. The problem is that the system tray icon doesn't prompt with any menu of any sort on being clicked. It is so frustrating that such a critical functionality of the app is not…
How can I find the exact Dropbox desktop app version from the app?
At https://help.dropbox.com/installs/upgrade-latest-version under "How to see which version of Dropbox you're running" it says version can be found in Preferences "at the bottom of the dialog box (underneath Language)". Not for me, it can't! All that shows below 'Language' is 'Show Dropbox Badge', with 3 options in…
Dropbox installer download fails on my Mac.
Hello all! In a newly installed Mac Mini M2, after launching the Dropbox installer, the downloader immediately fails. It retries three times after waiting a certain amount of seconds (5, 10, 20) each time and then fails completely (see screenshots). I tried to replicate the issue on two other Macs where Dropbox is already…
Disable syncing status column on Windows Explorer
I have tried to disable Status column in Windows Explorer, however, it keeps coming back. Can you tell me how to permanently stop showing this column?
Someone is working on your shared file alert not working
Hi all! My dropbox alert when someone is editing the shared file is not popping out anymore. Before, whenever I am editing a shared file, an alert would pop out on the right hand side saying that XXX is editing the file so I would just message the person that I'm using it. Now, it won't let me know anymore and the only way…
Stable Build 203.4.4857
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Can't start Dropbox because of permission error
Hi! I have two profiles on my Mac: one for my personal use, and one for my professional use. The profile for personal use has admin rights, the profile for professional use does not (but I could set it so it did). It's the profiles you see and can log into when you turn the Mac on. I have installed the Dropbox app with…
Is it possible to sync one special directory only once per 24 hours?
I want to sync one special directory only during the night hours, all the other directories have to be sync constantly, how to do that?
Files did not sync because of clock error
Help! I traveled for work for 2 months and came back home. My computer at home had the clock time from before I left. So I synchronized the clock to internet time. New work is now syncing. However, Dropbox did not sync any of the work I did for 2 months (which is in Dropbox on the cloud) to my computer at home. I think…
How do I stop Dropbox from accessing and syncing my SD card on Windows?
Hi All, I have a trail camera that takes hundreds of photos at a time and I do not want Dropbox to sync them because then I just have to go into Dropbox and delete them. The photos are on a standard SDcard which I view from my installed reader. I am running Windows 10 Home 64 bit. Is there any way to set up my app so that…
New named Dropbox structure
I am a user of DropBox Business, on Windows 10. Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken. A quick look learned me that the structure had changed. While I used to access my folder through: C:/User/{username}/Dropbox (COMPANY NAME)/, I can now find them at:…
Upload speed is super slow on Mac both on the app, and website.
Dropbox upload speeds are impossibly slow as of today (max of about 10kbps on a fiber connection that is reading currently registering 914mbps upload). A 2mb .mp3 file has been uploading for over 15 minutes and is showing no signs of ever completing. This is on a Mac Studio M1 Ultra running Sonoma 14.5 and Dropbox…
Can I access "My Documents" on a different computer?
I think my Windows 10 profile has gotten corrupted. On the login screen, there is no password box, just a link to Sign In and when I click that, eventually a dark gray box pops up with no text or anything in it. Eventually it closes and goes back to the login screen. In order to save room on the hard drive, I had the My…
Dropbox stops syncing between laptop and iPhone.
My Dropbox will recurrently stop syncing between my laptop and my iphone. I have read the instructions about syncing but cannot seem to locate the exact spot that asks the questions about are all files up to date, which I think will lead me to being able to sync. And I would like to set to automatically sync each time I…
How can I deactivate the unwanted Backup feature?
Hello, My storage space with the Basic plan is almost gone due to the backup. I've never indicated that I wanted to back up anything on my local system. How may I deactivate the option, which I cannot find anywhere in the account settings? All I need to do is to share the files with my team. Here is the screenshot: THIA.…
Highlight color on comments
I'm compiling comments from users on a 48-page document. I can not find a way to make the comment color anything other than VERY pale yellow. (One commenter said "this space looks too tight" and must have highlighted that SINGLE space, but there is absolutely no way I can find to pinpoint where.) When I click on a comment,…
Images moved from Macbook to Dropbox folders not showing thumbnails and not opening
I have a dropbox family account of which I am the owner. All the images I have moved from my macbook pro to dropbox folders show the thumbnails and open on double clicking when I first add them. However, when I go back to the folders a short time later, the thumbnail image no longer shows and I have to right click to…
After the 6/25/24 update, my Dropbox files aren't syncing and Adobe Acrobat keeps crashing.
AFter update 6/25/24, dropbox stopped syncing and I get gray X on my files rather than the usual sync icons. Also does not communicate with Adobe Acrobat as dropbox options do not appear when right clicking to share a file with Dropbox link and the other several options that typically appear. I reverted back to the prior…
JPG Files don't display in File Explorer Preview Pane
Windows 10 64bit Edition 22H2 Dropbox v 192.4.7629 JPG files in a dropbox folder do not display in the File Explorer Preview Pane. I can move the same file from the dropbox folder to any folder on the hard drive and it displays instantly in the windows preview pane. Other files, like PNG, DOCX, PDF, TXT, etc, display fine.…
Dropbox folder as File Explorer default open location
How can I make my Dropbox folder on my Dell Inspiron 7506 2n1 the default loction when File Explorer is opened? Also is there way to pin Dropbox folder in File Explorer open so it does not collapse every time I close File Explorer? Thanks, Judith
Why won't the Dropbox icon stay in my menu bar?
Why won't the Dropbox icon stay in my menu bar? How can I get it to stay there?
Logic Pro download corrupted files
Hi there, Using dropbox to sync my Logic Pro projects in real-time. Uploaded multiple to 'online-only' and then used smart sync to shift them to 'local' as I needed to work on some old files but I'm getting the same error message every time which implies that part of the file integrity is wrong and the projects simply…
Activity monitor split in two on Windows, for the past week.
Something began a week ago: When selecting the Dropbox from taskbar and clicking the right mouse button to select one of the options, it opens additional small window which interfere with the main window. What is it and how i can rid of it? Thanx, Eli.
InDesign will freeze if we try to open files that are online-only
Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue: Whenever we try to open any files, such as InDesign or Photoshop files, through Dropbox that have a cloud status, the application freezes. To work around this, we need to right-click on the file in…
Dropbox app on Macbook Pro M1 using high RAM.
Hi Dropbox is running considerably high RAM, and has done for some time. By looking at the forum it seems to be a constant problem - what can I do to reduce this? It is by far the most RAM intensive application i use. I'm using : Macbook Pro M1 - 16GB RAM Sonoma 14.5 Dropbox App v202.4.5551 7% of Dropbox allocation (25TB)…
Moving my basic Dropbox to a new computer.
I have the Basic plan. I have Dropbox on 1 PC, 1 iPhone , 1 IPad. I have bought a new computer and want to move to new PC. How do I do that under my current plan.
How can I delete the Dropbox desktop app and only use the online version?
Hello, I want to delete/un sync and remove all desktop Dropbox stuff, and strictly use the online version. How do I do this?
Dropbox isn't syncing automatically on Windows 11
I've seen a lot of discussion about Windows 11 and Dropbox, but I feel that my situation is a bit more unique in that I'm NOT running in S Mode. I've also uninstalled and reinstalled Dropbox several times on this machine, AND I can't go back to Windows 10 as this is a new machine. I have the Dropbox icon in my start menu…

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