Desktop

Moved a shared folder out of the Dropbox folder to the Desktop on Windows - how can we put it back?
Hi there! We have a user with Dropbox on their Windows 10 machine. Somehow they've moved a shared folder out of the Dropbox folder and onto the desktop. It appears to be behaving like a Dropbox shared folder still (and it still appears in the web app and for other users) so it's not completely out of Dropbox. However the…
Dropbox link cannot appear when right-clicking to share it on Windows
In my Windows File Explorer, when I right-click on a file, the Dropbox link does not appear for sharing. In the past, this laptop could be shared by right-clicking. And currently my other computers can be shared by right-clicking.
My Dropbox space is full and my files stopped syncing
Files from my dropbox are only partially synched, I have stop started the app, I have reinstalled. nothing fixed it. I am using the default app setup. no space or any other mac resources related issues. please note that I have exceeded the online storage space and I am doing this to free some space but I do not think that…
Why can't I backup up any folder with Dropbox Backup?
We recently upgraded to Dropbox business and I am trying to give guidance to our team members for using dropbox backup to backup key folders from their computers. I cannot seem to figure this out. When I go thru the desktop app / preferences / backup the only folders that are available are shown here. How do I get an…
How can I use Dropbox Backup to backup a folder located on my machine?
The Dropbox Backup overview says: "Dropbox Backup lets you back up any file or folder on your computer or device to the cloud. ". But the PC backup only allows specific folders to be selected. How to I backup the folder "c:\ImportantFolder"? What am I missing? Thanks.
My desktop files ended up in Dropbox - how can I undo this?
Dropbox has taken over my entire laptop, and there is no place outside of Dropbox on it. I would like my desktop to be non-Dropbox. My laptop does not have any files that aren't Dropbox, so I can't move anything. I tried deleting my desktop, but this proceeded to delete everything from my desktop and more. I restored it…
How does the app sync large content?
Hi - after an issue with an external HDD I'm in the process of loading up lots of images to Dropbox, so syncing from my computer to Dropbox and making everything online-only. Syncing up around 5~10GB at a time and waiting for a folder to complete before adding a new one to Dropbox. I know it will take time. I wait till…
How can I unsync a folder from my computer?
Hi, I just begin to use Dropbox. I'm trying the personal plus plan now with 2T space. The main purpose to use Dropbox is to provide backup for some of my important data on my Synology NAS. I have backed up the data and stored in a folder(Hyperbkpdata). It's about 400G. And then I found the desk app is also very convenient.…
File size zero bytes for online-only files on Apple M3 (Silicon)
I need to see file size in my Dropbox folder in my Mac. I just moved to a new Mac with M3 Pro (Silicon) processor and for online-only files it shows zero bytes. On my intel processor Mac I see the file size for each file correctly even if they are online only. Is this a bug on M processors? How to fix it? I followed this…
Dropbox application not working when I click my icon on the task bar.
Hello I'm a DROPBOX PLUS user in 3 different PCs. Along more than a year the application does not open. But the icon appears on the taskbar and sincronization keeps functioning. But unable to see online folders, smart sync options, etc.. I have already reseted the Windows pasword, and in one of the PC made the cycle of…
Cancel 'make available offline' downloading process.
Right now it's a huge flaw you cannot cancel the 'make available offline' download mid-process. Especially since it's so easy to accidentally click the 'cloud' icons on MacOS and suddenly have a whole folder of files downloading. I work in post-production and regularly have folders containing hundreds of gigabytes worth of…
continuous showing unread notification icon on dropbox
From last one month my dropbox icon on my MacBook pro showing 1 unread notification. I had no any unread notification on my list. i had finally uninstalled my dropbox desktop app and re installed but the problem remains as it is. please suggest me any solution for the same.
"File cannot be accessed by the system" error message on my Windows device.
I have a paid account from Dropbox Plus. When I attempt to access some files in Dropbox, I get the File Cannot be Accessed by the System error. This happens with all of my jpg and other photo files. I have been able to access all of these files in the past. It's only since I moved to Windows 11 that this has started. Any…
The Dropbox icon has disappeared from my system tray.
Hi, The dropbox icon disapeared from the icon tray on this computer, and while I can view my folders in windows explorer, dropbox is not updating on this computer. When click the hidden icon items arrow, and then click customise, the list shows dropbox with "show icon and notifications" selected Your help would be much…
old_files cache folder occupying too much space on Ubuntu
My hard disk space is running low regularly because the old_files folder in the dropbox cache takes too much space (40+ GB). I have to manually delete this folder every couple of days now. Is there a way to limit its size or to have it deleted automatically? I am using dropbox on an ubuntu system.
How long does it take to switch a file from Local to Online-only?
I uploaded a file that was 140Go by simply copying into my Dropbox folder and waiting for it to sync. It took about 5 days as I have 100Mbs on the download but 10Mbs on the upload only with my Spectrum connection. Now I wanted to save space on my computer and switched it to "Online-only" but it's been two days and it still…
I got an alert that Dropbox wants to modify something in my MacOS
When logging into my Mac, I got an alert that an attempt by "Dropbox, Inc" to modify something in my system, was blocked, and that I should open the "Security&Privacy" in my System Preferences to enable it. Indeed, I found there a message 'System software from developer 'Dropbox, Inc.' was blocked from loading. I can't…
Dropbox using (2) different Naming Conventions and Date Formats
Hello, Recently Dropbox has been uploading photos with different file names and date formats. Example: some files will be named "2022-04-07 17.07.01" and others will be named "Photo Apr 07 4 29 40". All photos were taken on the same device (iPhone). Also, all photos are uploading to multiple computers in an office, is this…
Drobox installation without admin rights slows down Windows Explorer massively
I rely on the offline installation file to install Dropbox without admin rights, as the admin no longer permits the full installation of Dropbox on my work computer. With this installation, Dropbox is slowing down Windows Explorer massively. When browsing through the file list using the cursor, jumping from one file to the…
The syncing on my headless Linux setup is quite slow.
I am running Dropbox under Arch Linux on a Hetzner server in a datacenter in Finland. Ocasionally I do data processing on the server because it's a fast machine. Sometimes uploads of these changes to Dropbox get stuck. Three days ago, the upload of a single 3.5 MB file took more than half an hour. There was almost no load…
Selective Sync support on Linux
Hi, I am a longtime paid Dropbox customer on Linux. The set of data I would like to keep and backup in the cloud is growing beyond the size of my hard drive, and I need a solution to selectively sync only parts of my online Dropbox folder to my local drive. That has been possible for a long time on Windows, but…
"We couldn't open (insert file name here). Wait a bit, then try again" when opening file on Windows
The subject line captures the error that I am receiving anytime I attempt to open a file stored by DropBox on my PC through the File Explorer. I have tried various media players, VLC, Windows Media Player Legacy, Windows 11 Media Player, 5k Video Player (which plays virtually any extension) - And these are all Mp4 videos,…
The desktop app shows it's up to date, even though files are still waiting to sync.
The Dropbox Task bar App shows that that the Sync is complete in the status bar, however items are continuing to download, upload and show as Waiting for Sync. Why is this basic function not correct?
My Desktop folder has been removed from my Mac, after losing access to my work Dropbox account.
Hi, So this is what has happened. I had access to Dropbox via my work account on my laptop (Macbook). Yesterday that access was taken away as I had resigned and so naturally I no longer had access. After that, all of my desktop folder is gone. I can't find it in hidden files or anything. How can I recover this? All of my…
Offline files not downloaded when accessed programmatically (macOS)
Not sure where best to address this question, but it would appear to be API-related... We've got an existing app which has been working OK until recently on both Windows and Mac platforms, which accesses XML files stored in the user's local Dropbox folder. (The app is mainly cross-platform C++ with a thin layer of…
Dropbox causing screen flickering on Windows 10
This has come up in past discussions but ng of badge has not worked. DB is up to date, new install. Both of my dsiplays flickering when i startup DB. Screencapture of screen with dropbox settings: https://www.loom.com/share/98d98f8bcb04450497c8bd1351a2b622?sid=c1c53b9d-30f9-4f38-be0a-760253f4a8ddne Can anyone help? Thanks
Dropbox causing screen flickering / no response in Windows 11
I have a fresh installation of Windows 11 which after a few weeks' use has started flickering and not responding for a few seconds, and this happens every few minutes. On occasion I get a beep then flickering. Windows task manager doesn't flicker, which means (according to MS) it's not a display driver issue but an…
Dropbox uninstalls every time I restart my computer
Everytime I restart my computer dropbox uninstalls itself and I have to reinstall it, the files still persist but the software is gone so no syncing is done.
How to Sync Folder Structure and File Names to the Cloud While Keeping Files Offline
Hi everyone, I’ve just got a new computer, and I’m trying to sync my folder structure and file names to the cloud (Dropbox Family). However, I want to make sure that most of the files stay in the cloud and don’t take up space on my local drive, except for the ones I specifically choose to keep offline. Does anyone know how…
Issue with Dropbox not syncing changes on MacBook Air (Early 2015) with macOS Monterey 12.7.6
Hello everyone, I'm using a MacBook Air (11-inch, Early 2015) with macOS Monterey 12.7.6 and have updated to the new Dropbox version. I've been experiencing issues with file syncing. The status indicates files are up-to-date, but others accessing the same folders report not receiving the correct, synced versions (e.g.,…

Desktop

Discussion List