Desktop

I can't get my hard drive to sync after disconnecting it from my PC
Yesterday I disconnected my HD from PC, now, this HD is not synced with dropbox online anymore. I went to configurations, and chose this HD to be synced. However, it show an error, saying that "a copy already exist". Which it does, because it was the HD i was using before. I'm not sure whats should I do.
Folder switched to online only without my permission
My top level Dropbox folder has switched to online-only without my permission. I took care not to enable this, as I want Dropbox as a backup, not as an extra storage. I want immediate access to my files at all times and not wait for a download. I discovered this as I was editing 800+ photos of a wedding (!!!!! imagine).…
I made my folders online-only, but they still appear downloaded on my computer.
Hi! I have selected to folders to be only online. But when checking the files again I still that they are still downloaded to my computer in the dropbox folder. How can I change this?
Sync issues with Dropbox app since upgrading to Mac OS Sequoia
I am unable to synch files from my mac to the cloud or other devices since upgrading to mac os sequioa. I have been using dropbox with mac for more than 5 years without a hitch. Any suggestions?
Dropbox badge not appearing when editing a spreadsheet
One of our team members can’t see the dropbox badge on the right, which means she can’t see if another team member is viewing or editing the file. She is accessing the folder the same way as I am, through the Dropbox menu icon on the top bar. She has always show Dropbox badge selected in Preferences, but it is still not…
How do I sync all files to be local files, not online. And keep them local on an ongoing basis?
I have just bought a new laptop. It's a MacBook Air, running Sequoia 15.0. I have not updated dropbox to the new app type, so my library is not in the new place and I'm not using the new app that seems to be causing issues. On my old computer, dropbox would sync all files to my local drive so everything would be available…
'File Provider update' has caused so many issues.
I've used Dropbox for about a decade. I'm a full time photographer, my work routine will be to switch between working from my Mac Mini and my MacBook many times a day. For years, I just wait for the "✔️ Your files are up to date" before continuing work after switching computers. I clicked "Update now" after seeing,…
How do I download every one of my files from Dropbox to a 2TB external drive?
My old laptop died and i want to download every file on DB to an external drive connected to this laptop . How do i do that in one or two moves.
Feedback on Context Menu Issues - Current design
Folks: I've been using Dropbox since it was invite-only way back in the day. I love many things about this app. I went pro for a while when my needs required it, and have been free for a bit. Was considering going pro again as my needs are growing, but the biggest thing stopping me from wanting to give you money is your…
My Dropbox folder for my workplace is missing on Mac OS
I've recently gotten a new laptop and have reinstalled Dropbox on it. My workplace has a "<Workplace> Dropbox" folder with all our relevant shared admin files and folders. These folders were visible to me yesterday, however, when I clicked on the folder today I got a random warning message. I think it was something like…
I can't set new files to be available offline by default in my macOS Sonoma preferences.
This seems to have come up earlier, but there seems to be no solution. In macOS Sonoma, running the latest Dropbox, the Preferences app will not let me select "Available offline" for new files. This is absolutely essential for me, and I have more than enough disk space for it. What can be done to fix this? Any help…
When will online-only files work on Linux?
I need to save space on my hard drive. Online-only files would be the perfect solution, but it still does not work on linux fedora. When will we have this solution?
Stop . (dot) files from being created
I'm on a Windows laptop, but this same issue appeared on my desktop as well. never was able to solve it. but often when i go into a folder to look at files, i'll have duplicates of every single file but with a dot in front. like .ieatham.txt as a copy of ieatham.txt. every solution i've found online and here in the…
My files aren't syncing from my Mac to my iPhone, why?
My dropbox on iphone is not synching the latest file from my Mac. I deleted the dropbox app and reinstalled it and it did not fix the situation
Online-only and available offline missing on Windows 10.
Hello, I've spent nearly a half day trying to figure this issue out, to no avail. I;ve carefully read all posts on the Dropbox Community Forum. I've uninstalled, reinstalled the Dropbox App. i've rebooted my PC. I even uninstalled Google Drive app, just to make sure Dropbox was the only cloud app on my computer. But, still…
Beta Build 209.3.3519
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
How do admins of orgs using Dropbox for Business support end users with syncing issues?
This is a general question for admins in organizations using Dropbox for Business. How do you support users who are having Dropbox syncing issues on Windows endpoints? I have been creating a screen sharing session where I can investigate syncing issues on the endpoint. It seems to me that Dropbox for Business is missing…
Dropbox Mac OS fails to Index and/or synchronize and Update to new folder structure
Dear Dropbox Support and Community, As a long-standing Dropbox customer with a 3TB Dropbox Pro subscription, I am very surprised. When I switched my entire work environment to Mac M1/M2 chipsets (over a year ago), I simply couldn't use Dropbox anymore because syncing kept taking days, etc. In the meantime, I used…
How can I avoid any syncing issues upon reconnecting my Linux desktop app to my web account?
I'm an Ubuntu Linux user who had been using Dropbox's desktop app for years until your support ended for my OS's version. Since then, I've kept the Dropbox folder on my PC as is and have been manually uploading any changed files from that folder to the Dropbox website. I plan to upgrade the PC to a supported Ubuntu…
Can I have the desktop app automatically start only on one Windows user?
I work from home and have several different windows accounts on my PC. Most are personal and only one is used for work. I want Dropbox to open automatically when I log into my work account but not when I log into other accounts. So far it seems I can have it open automatically for none or all. My work around is to add it…
Can I hide the Dropbox folder in File Explorer?
Hi, Is it possible to hide the Dropbox folder in the File Explorer. Tx Regards Michel
Moving Dropbox files to a "D" drive on Windows 11.
When I try to follow these instructions, I don't have a Move option. Windows: Manually move the Dropbox folder back to its default location * Close any applications on your computer that may be using your Dropbox files and folders. * Click the Dropbox icon in the taskbar. * Click your avatar (profile picture or initials)…
Ubuntu 24.04.1 - Nautilus Dropbox failed to install
Actual Dropbox runs just fine but got a new package upgrade. Error while installing : Reading package lists... Building dependency tree... Reading state information... Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some…
I see a runtime error from DropboxUpdate.exe every time I boot my Windows 11 device.
I keep getting this error in a Windows pop-up dialog box, when I boot up my Windows 11 Pro computer: Microsoft Visual C++ Runtime Library Runtime Error! Program C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe R6030 - CRT not initialized I've already tried uninstalling and reinstalling Dropbox, twice.
Moving to a new computer. Can I bring along the list of shared users?
I just bought a new laptop. I was able to get all my dropbox files from my old laptop onto the new laptop. I share my files with about 30 people but cannot remember who they all are. Is there a way to get a copy of the people that share my files onto the new computer?
Dropbox app not syncing Scrivener files between Mac and iOS
I am running the Scrivener app on my MacBook and my iPad, and I have Dropbox on both. When I make changes on Scrivener on the MacBook, I can no longer sync those changes on the Scrivener app on the iPad (although if I go to the Dropbox website, I can see those changes there), and vice versa (if I make changes on the iPad,…
Dropbox is indexing more files than I have in my Dropbox
Mac OS X 10.14.6 The dropbox app tells me that it's synchronizing over 6 million files and uploading more than 400,000. But according to a terminal 'find' listing, I only have 592988 files in my Dropbox folder. It then gets stuck at synchronizing, and the count of files to be synchronized and uploaded never changes. I have…
No context menu on windows 10. Selective sync also doesn't work.
Hey All, Originally I had the issue, that my dropbox doesn't sync properly to one of my machines: a Windows 10 PC. It looks as if one of my folders is selectively synced (90% of its contents are unavailable on my machine), while no selective sync is set up in the preferences - and the missing folders do show up in the…
Moving files out of the Dropbox folder doesn't delete them from there
I have used dropbox for years, downloading pictures from my phone into dropbox, then moving the files to my computer. It always asks me if I want to delete from dropbox everywhere after I move the files out. I got a new computer, and it doesn't ask to remove them, and I have to manually find the pictures I just moved out,…
The Dropbox desktop application is causing my Mac to not start up properly
Hi, Since Monday, my MacBook Pro has been crashing and not starting up properly. I ended up on the phone to Apple Support, and we isolated the problem, which is ... Dropbox! I can get my computer to work and not crash only by turning OFF Dropbox running in the background and setting Dropbox to NOT turn on at Login. IF I…

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