Desktop

Dropbox is filling my Mac's hard drive with clone files.
Hi! I have a 1tb hard drive, and just added 600gb of files to a local folder that dropbox is set to sync to. Since then, Dropbox has created an extra 500gb worth of "clone files" in a root mount, group containers folder. My hard drive is now completely full and I'm unable to back up my original files. Are these dropbox…
Can I opt out of File Provider on Mac OS?
hi. im really not liking my dropbox in file provider. is there a way to opt out and change/move it? thanks
Selective sync shows a folder as grayed out and I can't see some subfolders in my Dropbox folder
Windows 11 - dropbox app is installed and showing it is syncing. I work remotely and share many folders in business dropbox with many other remote agents. Previously had no issues but a few days ago, developed an issue when a fellow coworker deleted a folder. It was added back but since then my dropbox doesn't seem to…
The Dropbox app is deleted each time I restart my Mac
I've seen some older posts, but can't find anything recent (or solutions) to this: Since the last iOS update (Sequoia 15.4.1), the dropbox app is deleted every time I restart my computer! I've reinstalled several times now. After each install I check the security settings on the Mac, making sure Dropbox is given full…
Dropbox update pop-up keeps re-appearing on Windows 11 even after update.
Help I'm losing my mind I now have 7 pop-ups asking me to install the latest update to Dropbox last month this happened I went to Dropbox/ download reinstalled the entire thing after I uninstalled it and while that solved the issue temporarily it's back again after a new update was released what it looks like is almost a…
Stable Build 224.4.4811
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
My Dropbox app is stuck syncing and indexing files on my computer.
da tre giorni l'app desktop dropbox non funziona più come prima: ha iniziato a fare delle sincronizzazioni massive di migliaia di files, bloccando completamente il mio PC. Anche scegliendo dalle preferenze le cartelle da sincronizzare, risulta tutto molto lento. Alla fine ho disinstallato e re-installato l'app desktop…
CertFindCertificateInStore failed with: (-2146885628) error in Windows Event Viewer
As multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event source. Can you all please fix your desktop client software to stop spamming my event logs with these errors? This issue has…
Files are visible on Dropbox on my phone, but not visible on Dropbox on my laptop.
I've uploaded photos/videos/files from my phone to dropbox for years. I rely on this for work. In the last, say month, when I try to upload anything from my phone to dropbox, the files are visible on dropbox on my mobile, but they are not visible on the same dropbox account on my computer. This is extremely frustrating as…
Beta Build 225.3.4757
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
How do I disable the "Welcome to Dropbox" badge popup on Mac?
I can see there's an option to disable the badge but I'm happy with the badge, just need to get this insanely annoying pop-up gone.
How can I move the Dropbox folder to another drive while on a Basic plan?
A friend and I want to share and work on files in DropBox. Before investing we woud like to try this in the basic version, but we do not want to have the files on drive C:, instead we would like to shift them to a different drive but do not want to loose automatic sync. According to the DropBox Online Manual it should be…
Beta Build 225.3.4726
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Not getting notifications when files are added to folder
As the title says, I'm not getting notifications when a file has been added to a shared folder that I created. I can see that something was added if I view "Sharing activity," but I'm not getting notified. In fact, when I click the bell icon to view my notifications, the last notification I have is from last month... so,…
Dropbox uses a ton of hard drive space despite most files being online only
So, I've put ALL my files on online-only because my Mac was running out of space. In my Mac settings, Dropbox takes up 108 GB currently. Once I actually look at what folders are taking up space it's less than 2 GB (you can see in the screenshot what I mean). What is taking up all this space?
Someone added files to my account, but I can only see them online and not the desktop app
Hi! I have my files set to local (not selective sync or online-only) and I have shared a folder with someone outside my company so they may upload files. We have done this many times with no issues. However, currently I'm looking in their folder on my desktop app through the FileFinder in Windows and I can see the dates on…
Feedback and questions about how selective sync works on Linux
I has taken me the better part of an hour just to a button that allows one to start a discussion. Not sure, but part of the problem may be I was using Firefox. Regardless, it should not be this difficult. I have been spending hours trying to setup my account so certain dropbox folders would be visible in my PC's Dropbox…
Files with the blue cloud icon aren't accessible on Windows
I work in a team of 4 people and everything went well for years with dropbox and my team members. Then I installed a windows update (from W11-22H to W11-24H). After that update my problems begon. Not all the files are accessible anymore for my pc, For the other team members and on my smartphone everything remains ok, but…
Multiple notifications on desktop app asking me if I want to delete files
Last week my main PC W10, named "Qanto", went crazy making it impossible to use. I was building a new PC. Again W10. In an urgent move, I started to configure it as the New Main PC. Name "TwenyFour" or T24 for friends :-D. While I was here, being forced to access many useful settings stored in "PC/settings BKP" under…
Dropbox location changed, and my stuff are now hidden.
Dropbox just failed big time. Moving my stuff to somewhere hidden (not hard to find) and then not letting anything live on my hard drive without a billion errors. Go back to your last update and leave us alone. How in the world are they going to fix this mess?
Can I opt-out from File Provider without installing it?
Update - Is this new? Here https://help.dropbox.com/installs/dropbox-for-macos-support#How-to-opt-out-of-Dropbox-on-File-Provider it seems like one can opt out after all. But one has to install it there first, which is risky if it does not work as advertized. How would I go about confirming this option so I don't get an…
Recent Dropbox update seems to have removed the right-click menu options. Any way to get them back?
The recent forced update that matches Dropbox Status icons to Microsoft's OneDrive for always offline/online only/temporarily offline is nice, but this update also seems to have removed the Right-Click menu from Dropbox folders in Windows. The whole menu is just gone. Specifically, what I care most about there are the…
Backup is not saving the files from the folders I selected
I've installed dropbox yesterday, been trying to setup the backup service. Followed all the steps, but it seems to not be working correctly, it takes a looong time for it to finally finish the backup, if it'll finish at all, even though it's just a 1,47gb backup. There immediately comes in the main problem, i've selected…
How can I back up an external hard drive on different computers?
Hi, Can I backup an external hard drive on different computers signed in to the same account? I BackedUp my external hd initially on computer 1. I just tried to BackUp on computer 2 signed into the same account, but the Manage Backup page asks to Sign on to the device? I have the options of Adding a Backup and that…
April 2025 update causing lag upon double-click
The latest update (~April 28?) added a separate Status category to my windows file explorer showing green circles with check-marks for files that are synced. Now when I double-click on folders or files to open them, there is a lag and the field to edit the folder/file name often comes up instead of opening the folder or…
Beta Build 224.3.4746
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Make available offline not working on Mac OS 14.7.4
I am experiencing the same issue as many users. No matter how many times I ask my files to stored offline, some of them never sync, so I need to manually download them from my Dropbox online account and place them in my local folder again. This makes my workflow slow, and is absolutely against why I have Dropbox in the…
My Windows desktop app got updated and my files are no longer available offline.
My Dropbox (Essentials) recently updated to v219.4.4463. After the update, it started syncing or indexing a large number of files, even though I didn’t change any of my settings. Since then, the sync icons for files and folders in Windows 11 Explorer no longer make sense. My default setting is 'Always available on this…
Some files are not syncing from my desktop to my other devices
I have some files (not all) that are in Dropbox that do not sync/ update from my desktop to my hand-held devices. They updated for a long time but now have started not updating which is very inconvenient. Can anybody help, please? Thank you.
Persistent issue: upload speeds are incredibly slow for years
Dropbox upload speeds are incredibly slow. Issue persists for years. Dropbox mods shut down discussions I have seen complaints from many people that Dropbox upload speeds are incredibly slow. Often less than 50 kBps. I have experienced this issue intermittently for years, but over the past 3 months it has become a daily…

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