Desktop

My folders seem to be stuck syncing, but the Dropbox app is up to date (v225.4.4896).
On 28th May 2025 Dropbox automatically updated to v225.4.4896. It took many hours to sync. Dropbox icon says 'up to date' but many files and folders still show syncing (circular arrows) icon. There is nothing special to distinguish that files that won't sync. Some folders show syncing even though everything in the folder…
The Dropbox app on my Mac is stuck syncing some files. What can I do?
I can't get one of my devices (MacBookPro) to sync or upload any files. It appears to be hung on syncing some files. I've tried...: * switching files from "available offline" to "online-only" and back-- often it refuses to change, and worse, it loses its sync icon-- neither cloud or green check is visible. * changing my…
I'm trying to back up my external hard drive, but there's no option under my desktop app settings.
Hello! I back up my Mac with Time Machine to an external hard disk that is APFS formatted. When I go to manage backups in the Dropbox desktop app settings, this hard disk is not displayed for a backup, only the Mac. What could be the reason for this problem? Thank you! Phil
Can I have the Dropbox for macOS on File Provider app if my home folder is on an external drive?
I am hoping to get some clarification on the current capabilities of dropbox to support file provider mode on macOS Sequoia. My current set up is such that my home folder is migrated to an external SSD, formatted appropriately in a APFS encrypted. On my dropbox settings, I am constantly asked to update to file provider,…
Beta Build 226.3.4984
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
I relinked my Dropbox app and now all my files have selective sync conflicts.
Since my computer needed a hardware repair, I disconnected my dropbox account on my computer. when it was returned to me, I reactivated the account, indicating that I wanted all the files only cloud (the files with physical copies also on the computer were becoming too many, and it seemed to me a good idea to make them all…
The Microsoft desktop app was moved to WindowsApps Folder, and icons have changed
I installed the Dropbox app from the Windows App Store. Everything seems fine with syncing, but after about a day, the icons for the desktop shortcut and the folder in file explorer change to the default white paper icon. I have had this happen on two different Windows 11 machines. One is personal, one is at work. File…
My Mac is stuck at "Syncing" after updating my OS.
Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't have any sync issues." How can one diagnose what's going wrong?
The context menu options are missing from my macOS Sequoia 15.4.1, even though the app's syncing.
After setting up a new MacBook Air M3 running macOS Sequoia 15.4.1, the Dropbox Finder contextual menu items (like “Share Dropbox Link”, “View on Dropbox.com”, etc.) are missing — even though Dropbox is syncing files properly. Dropbox version: 223.4.4909 Steps to Reproduce: * Install Dropbox from the official site (.dmg) *…
Beta Build 226.3.4966
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Stable Build 225.4.4896
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
I don't want to update my Dropbox app to File Provider. Do I have a choice?
I live in the command line on a Mac. I have my files in ~/DropBox and this works for me. However, when do the upgrade to the latest version, it wants to move the files to CloudStorage in the hidden library folder. I don't want this.. I want my files in the user root of the user directory. my terminal command line gives me…
Dropbox won't sync after sleep, I need to force quit File provider.
2 years later... I have a brand new Mac Mini M4, latest macOS Sequoia 15.5 and up-to-date Dropbox. After sleeping then Dropbox sometimes doesn't sync and I have to do exactly this -- manually locate DropboxFileProvider and Force Quit it. Synching immediately resumes. Nothing else that I've tried works. The Dropbox app…
Please revert the new screenshot "feature" on MacOS, or at least give us the option to do so.
Hi, can you PLEASE revert that new Screenshot "feature" you added in MacOS. Previously, it was possible to simply drag and drop a Screenshot into Finder or Photos right after it was taken. Now, your stupid popup shows up and drag and drop doesn't work. This worked PERFECTLY in the past and there was NO reason to touch this…
My files are showing as 0 bytes on Mac, how can I view the files?
Hi, I am using a Mac and file size shows 0 bytes. How do I solve this and be able to view the files?
It takes a while to open my files in Photoshop lately
Since the latest update on dropbox I'm struggling to open my artwork on photoshop. It takes forever to open - sometimes up to 5 minutes or more. Why is this happening?
The app on my new MacBook will sync for 30 seconds, and then gets stuck.
I've installed DropBox desktop on a new MacBook Pro with no firewall installed It will sync for 30 seconds, then get stuck on the Syncing... screen when i pause and resume syncing it syncs for around 30 seconds then goes back to the same screen i have plenty of hard drive space what can i do to fix?
Beta Build 225.3.4851
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Folder commands missing from "background" right click when I click on empty space next to folder
Hi there, previously, one was able to right click in empty space on a folder and have the same commands show up that show when right clicking on a folder: These are the options that show when right clicking ON the folder. And as of a recent update, these are not available when right clicking in blank space: I dug around in…
I dragged the Downloads folder by mistake into the Dropbox folder
I don't even know if this is the correct place to find a solution. Am novice here. I have a Win 10PC / Dropbox basic (also have cell phone and tablet linked). Am able to access Dropbox from the links on the devices, but also via the Web, using my password. I recently was doing some "cleaning" of my PC and before I knew it…
The desktop app can't connect to the internet
I have downloaded Dropbox, but when I go to install, it apparently begins the process. Then there is the small symbol (actually, not the dropbox symbol itself, but the space for the symbol) in the bottom right of my screen, which, when clicked says at the bottom, "Reconnecting to the internet. This may take a moment."…
How do I get rid of the green ticks on images I see in File Explorer?
Today green checks have appeared on all my files in explorer which I believe are to do with dropbox sync status. They are a large distracting annoyance. How can I get rid of them? I do remember having them a few years ago and somehow managed to stop them showing, but now the pesky buggers are back :( I can't recall what I…
The Dropbox app is trying to sync folders, and there's no option to stop that.
DB is trying to sync stuff in my Windows folder and I now have 15 sync issues. The "app" is about useless as mammaries on a ******. It lists them, then sends you to the folder if you click "view file," but there is no "don't sync this folder" option available. I can't click the thumbs down icon enough for "was this…
How can I view only the local files on my computer's File Explorer?
I use Selective Sync on my laptop PC. Everything works well and I have no problems. However, sometimes I would like to use File Explorer" to view ONLY locally stored files, and not ALL of the files in Dropbox that are stored in Dropbox online (and also some of them locally on my laptop.). Another way of asking . . .…
Why do I see so many selective sync conflicts on my Mac?
any ideas why this might be happening so much? photo here -
Files from shared folder always arrive locked on Mac
Hi everyone, I’m having an issue where all the files I receive from my teacher via Dropbox arrive locked (with the “Locked” checkbox enabled in the macOS Get Info panel). I can manually unlock them by right-clicking each file and unchecking the “Locked” box, but it’s very time-consuming when there are many files.…
[Solved, Ubuntu 22.04] Dropbox is always "Connecting..."
Hi, Dropbox tray icon says it is "Connecting..." forever. I cannot see the list of the latest modified files as it used to show or use the tray, actually. I am using Linux Ubuntu 22.04 (but it like that since the 19.10, I suppose) The currently installed version of Dropbox is 149.4.4568 I also don't have the "Early…
The desktop app is stuck connecting on my macOS Sequoia 15.4.1 and it doesn't sync new files.
I believe since I updated my MacOS to Sequoia 15.4.1 a few days ago, my Dropbox app has faced a connection problem and tells me very frequenly that it is 'Reconnecting to the internet. This may take a moment'. It seems that the app can at times connect to internet and upload my files, but most of the time it gives the…
Beta Build 225.3.4791
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Right click context menu disappeared after update to 224.4.4811
Following the most recent Dropbox update the Dropbox icons no longer appear in the context menu on right-clicking a file. These were very useful, allowing me to copy a link directly without going to the website. I've tried re-installing Dropbox, and editing the registry to move Dropbox items further up the context menu…

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