Desktop
Discussion List
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How to switch Dropbox accounts on the desktop app?
Hi I've downloaded my dropbox app but used the wrong account and can't find out how to change the account on the app
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I only want to sync specific folders to my laptop, not all of them, how can I do that?
I have all my files in Dropbox on my PC. I want to "some" of them, not all of them on my laptop. When I downloaded Dropbox on the laptop, I ended with "all" files on the laptop. Can someone please let me know how to remove those files I don't want on the laptop? Or do I have to start all over? And then if I have to start…
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Why is Dropbox desktop application on Windows losing connection to the internet/server?
Never had a single problem in years, now i have a strange one. On 3 PC ( WIN 8.1 - 10 - Mac OS ) with latest update and same network. Dropbox is constantly loosing connection ( white icon - black icon ) for all day - same on all pc. It's dropbox related? The 3 PC has 3 different accounts for dropbox. I have 3 PRO plan…
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Why are some folders not syncing to my PC?
I have just set up drop box on my pc but a couple of my folders are not syncing through and I can not work out why. It has happened on my laptop as well. Can any one help. I can see it when I log in through the internet explorer or chrome. Thanks Cara
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Beta Build 75.3.133
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: Everyone who chose "Include me on early releases" on the…
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Beta Build 75.3.115
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: Everyone who chose "Include me on early releases" on the…
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Please reinstall Dropbox to fix all your syncing icons!
This has been an issue for a while now. It's an issue on both my Windows 10 devices. I have tried different solutions from this forum, without luck. I'm running version 50.4.71, from the offline installer. Before installing I even deleted all remaining files and folders from my AppData folder, but without results...
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Beta Build 75.3.131
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: Everyone who chose "Include me on early releases" on the…
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What is the difference between selective sync and online-only files?
I feel that something simple is doing my head in. Sorry in advance for what is probably a dumb question. I've just migrated my system to a new Mac Mini. So far, so good. All documents in the DB folder are there and working. Now, I want to save HDD space so all documents, shared folders, the whole thing, I want to be…
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How can we stop our files from being converted into .iCloud files, and open them from a PC?
Hi Guys, we have a business DB account, and more frequently we are finding files are turning into .iCloud files, is there a way we can stop this happening and also the files that are showing as iCloud files/documents how do we open them especially if we are operating PC's and not mac's. Thanks in advance for any help as…
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Windows 10 automatically save screenshots
I was having issues getting the automatic screenshot saving to work on my new (to me) Windows 10 Dell. I was NOT about to reinstall Dropbox, and re-download 250+ gigs of data. Finally found this article that answers it:…
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How do I replicate a folder structure (e.g. copy it to create a 2nd copy) within Dropbox?
Hi - I have folder structure with around 200GB of files in it. It synchs with my local laptop. I would like to create a replica of this folder structure on Dropbox that is not connected to my local machine. I don't have enough storage on my local machine to replicate it, and then remove the duplicate files afterward. So i…
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The Dropbox desktop app is stuck syncing 386 files all the time, why?
I actualy tired about bad dropbox mac desctop app performance... I'm pro user alredy more than two years... And last week my dropbox app stoped working.. Yesterday app stuck on syncing 386 files for all day.. Today app stuck on 1 file and overload my CPU!!!!!!! And this is not first time.. A have big amount of files in my…
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I'm using Superduper to backup my files, and it's also trying to backup online-only files
I am using "superduper" for years to make a 1:1 backup of my macbookpro's SSD. It's in addition to TimeMachine and allows me to work (nearly) without interruption if the computer or it's drive fails. Since I enabled Dropbox smart-sync on my dropbox business account, it looks like that superduper is also trying to backup…
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Stable Build 73.4.118
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: In progress
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File explorer not responding when opening Excel or Word files from the Dropbox folder
I just purchased a new computer with Windows 10 Pro. For some reason when opening any Microsoft Office product from the dropbox folder, the file explorer locks up and doesn't respond. From my documents folder or desktop, the files open with no issue. It is only from the dropbox folder. Tried all solutions that a google…
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Dropbox is looking for deprecated package
Every time when I run Dropbox next message appear 'python-gpgme' package was interface to the gpgme before Ubuntu 17.10. From Ubuntu 17.10 (up to present) 'python-gpgme' is deprecated in favor of 'python-gpg' ('python3-gpg' for python 3). Currently 'python-gpgme' is no more in Ubuntu repositories! Probably this is small…
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Can I keep the original creation and modification dates on my photos when I upload to Dropbox?
I'm uploading photos from my memory card to Dropbox without transferring to my computer first. I have years of photo cards that I am uploading to be able to better organize. I can see the files on my card reader in my window folders with the correct dates for each photo , however when I copy these photos to drop box, all…
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What happens when you unlink a device?
When unlinking devices, weather it be phone or Mac, does it just inform the app its no longer assosiated with your Drobox account, or does it also remove it from the 'Linked Devices' section on the website in related to yor account ?
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Folders added from one device don't show up on Window Explorer between two devices, why?
I created a folder and subsequently created some files in a Dropbox folder from a laptop here in the office. This folder fails to show up in Windows File Explorer on another computer in the office. I can see the folder from the Dropbox App and tell it to open the files with the software on this computer, but I cannot see…
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"Keep your memories safe" keeps popping up
Every time I connect my phone to my PC I get an annoying "Keep your memories safe" pop-up. I click on "Don't ask again" but it still asks every time. Is there a way to stop it?
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Why can't I see the Dropbox desktop app icon on my Windows 10 device?
i have windows 10s that i use for work. the problem is that i dont have the dropbox icon in my task bar. i've tried to right click the task bar and go to taskbar settings, then to properties ( no properties to click on) or notifications ( no notifications to click on). i dont have dropbox in my save section on microsoft…
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How can I move files on my computer into the Dropbox folder?
Hi - Brand new to Dropbox - Help!!! How do I move a file from my desktop to a folder?
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Error message on PDF download
Help! I am using DropBox (for downloadable pdf's) with WooCommerce on my website. I'm having an issue today- some people are able to download my product without issue and others are getting an error message 😭 I can't figure out the problem. This product was featured as part of a feature on another website and I'm so…
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How can I backup my Dropbox account onto and external drive on Mac OS?
Hi. I have a 4Tb DropBox account and I would like to backup this data. I do not sync to my computer (256Gb only) but want to know if it is a good idea to: 1. Buy a 4Tb external drive 2. Install sync app and sync everything. 3. Repeat the sync like one a month (do not need to be everyday/week). It is not the idea to keep…
- How can I copy and paste a file from Dropbox account onto my desktop?
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Can I resume syncing a large file which is in the Dropbox folder?
I have a large video file that 16 GB and I copied it to dropbox folder and Dropbox desktop app showing me the file is being synced but I waited for more than 14 hours and still the same, my internet upload speed is 100 mbps according to speedtest.net
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Cannot start the Dropbox app using a script on Windows 10
When I plan sync with dropbox I start a .bat file. In case dropbox is active, the script is running normally In case dropbox is not actieve dropbox.exe is started but the script doesn't continue unless I select the window ( eg by mouseclick). Start /c doesn't solve. @echo offset path="C:\Program Files\WinRAR\";"c:\Program…
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The Dropbox desktop application say "Starting" and doesn't progress from there on Mac OS
Date: 6/24/2018 OS: macOS Sierra Version 10.12.6 (updated last week and then didn't use my laptop until yesterday) Dropbox version: v52.4.58 Dropbox account: Personal, 71% of 15.4GB used Enough space on local drive. Have tried "full" uninstall described here (https://help.dropbox.com/desktop-web/advanced-reinstall) several…