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Local folder structure and online structure is out of sync
tl;dr - I moved a bunch of stuff and started a large upload yesterday. My local DB stopped syncing with the cloud (and seems to be in a connecting/failed sync loop). If I reinstall dropbox, will it delete my local files which haven't been uploaded yet? --- Dropbox has been pretty bulletproof for me for several years, but…
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Beta Build 78.3.114
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: Everyone who chose "Include me on early releases" on the…
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Dropbox sync is freezing my computer
Hi, I am a paying user of Dropbox. I am using Windows 10. A few weeks back I have upgraded to v 76.4.126. I have enabled smart sync for all files except a few with default settings as online only. Before the upgrade, my files would sync fast. But now at any point in time, the status is shown as "Downloading 178,885 files".…
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Stable Build 70.4.93
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: In progress
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What is the Dropbox (Old) folder on my computer?
There is a folder in my finder on the left that says Dropbox (old) - I think it is left over from an upgrade sometime ago. I have a new dropbox folder with the dropbox icon that I have been using and it is the most up to date. So I thought I would do a quick comparison and delete files from the (Old) dropbox but it tells…
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How can I locate a Dropbox account if I've forgotten the email address it's connected to?
My mac hard drive just died. I just got my computer back and tried to login to drop box. The account that I thought I was saving everything to hasn't been updated since 2015. I believe there was another account that my mom must have created that we were unaware of. I have tried every email imaginable and I can't find my…
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Persistent syncing and connection errors with Avast
For a few weeks now I've been having frequent 'establish secure connection' errors and usually can't sync files . finally determined it will successfully sync when i turn off Avast web and file shields. Is this a problem with Avast or with Dropbox? Mac OSX 10.11.6 Avast 12.8
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Stable Build 76.4.126
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: In progress
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Dropbox iPad app won’t open ANYTHING, iPhone app works fine
I have the latest Dropbox app on my 2011 MacBook, iPhone 6S and iPad 9.7 2017. iPhone and iPad are on iOS 12.1.1. All devices are connected to the same WiFi network. Everything works perfect on the Mac and iPhone. However, the iPad app will not open any file whatsoever. It just spins the little wheel and never loads. I…
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PDF preview quality is much lower resolution than original
I have a problem where I upload a good quality PDF to dropbox, and when I come to preview it, the quality is much worse... the resolution is terrible and in some cases I struggle to read the PDF. Downloading and viewing it Adobe Acrobat is really not practical for me... I'm using the dropbox app for windows 10 Any ideas?…
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Cannot access Dropbox account via web
I am attempting to access my Dropbox account. I have tried Edge, Firefox, Chrome, and Vivaldi, and all give me the same message after accepting my correct login credentials: "Oh hello. Sorry for this little hiccup." Similarly, when I try to bypass the main screen and go straight to dropbox.com/account, I am greeted by an…
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Mac client keeps asking to turn on accessibility
I'm running Dropbox for Mac v58.4.92, and every time I log in to my machine, I get a message from Dropbox asking me to turn on accessibility: Every time I tick 'Don't show this to me again' and then 'Not Now', but it comes back the next time I log in. What can I do to disable this message?
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Stable Build 74.4.115
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: In progress
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Getting strange icons in Windows Explorer
Since the Windows July Update yesterday i get strange icons in my Windows Explorer. (Drive letter with little red X) When i close the Dropbox Service they are gone. Dropbox Version 77.3.125 Windows 10 1903 Build 18362.239
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Beta Build 77.3.125
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: Everyone who chose "Include me on early releases" on the…
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I can´t edit one of my excel files.
I can't edit one of my excel files with excel online. I could do it yesterday but not today. All the files with extension .xlsx give me the possibility of editing with excel online but this one have the extension .xlsm and doen't give me the option. But I edited it yesterday without problems. Can someone help me?
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Beta Build 76.3.110
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: Everyone who chose "Include me on early releases" on the…
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Smart sync on multiple computers
Hi, I upgraded my account to start using Smart sync. I have two deskop computers at home and my laptop to travel around. I started with moving all my finished project 'online only' to free up space on my laptop. I thought those same folders (projects) would be 'online only' on my other computers too, but that's apparently…
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Why can't I see any Smart Sync options in Finder?
I have just upgraded so i have smart sync. I have a MAC and a Dell. I have selected the "online only for new files" in preferences and i am trying to get both machines to put all existing folders online. I have managed to do this on the Dell by right clicking on the folder and selecting smart sync and then online. I am…
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Stable Build 69.4.102
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: In progress
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Auto-upload of files from SD card I link to my computer.
When I put my SD card into my computer, Dropbox automatically uploads the files onto the computer. How do I stop this from happening? I want to determine whether or not the files will be uploaded. In addition, when Dropbox uploads the photo files to the computer, it changes the name of the file from IMG_xxxx to the date…
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The dreaded grey minus
I see how this works. Folder FRED has a grey minus. When I enable selective sync on FRED it creates a new folder on my PC called FRED (selective sync...) But the original folder FRED still keeps the grey minus. How do I return to a synchronised folder called FRED? On my system the folder names do matter...
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Why are photos lower quality when viewing in the mobile app, but not on the PC?
Hello, When i look to pictures on my samsung s10+ dropbox app the pictures are not that quality looks like (when i zoom in i see it clearly) then when i see it on s10+ gallery. Why?The size are the same. On my pc dropbox the pictures are good just like on samrtfoon gallery.. Just when i look dropbox on smartfoon looks lik…
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Removing dropbox symbol on excel scroll bar
I want to remove the dropbox symbol that shows up on the excel scroll bar. It is always in the way and is very irritating. Is there a way to remove it?
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Fedora 28 / Gnome 3.28 - Open Dropbox Folder option
I have installed Dropbox in on my Fedora 28 desktop (I'm using Gnome 3.28), and the dropbox icon is displaying correctly on the upper right of my notification bar. When I right-mouse click above the icon, I get the proper context menu. But the 'Open Dropbox Folder' options does nothing. In pervious versions of Fedora, this…
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Annoying pop-up notifications (running out of storage) - How to stop them?
Do any of you know how to stop the VERY annoying pop-up notifications that Dropbox app on Mac keeps on showing every few minutes when you are running low on storage? This is very annoying and I could not find any info on how to disable this specific notification, as there is no option for that under…
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How can I enable Smart Sync on my account?
Hey there, how do I enable SmartSync on my account? Thanks.
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Files and folders not showing on PC. What can I do about that?
When on my PC, a large amount of my folders/files show. However, there are some that do not appear on my PC. How can I make those folders show on the PC?