Desktop

Dropbox Stuck at "starting" and "checking for changes"
Hi all, Since 11th December 2018, my Dropbox application on my mac has syncing issues. The status on my Dropbox application would either say "Starting" and "Checking for changes" when I restarted it. And it doesn't change even after leaving it alone for over 12 hours. Sometimes the files will show up as "blue spinning…
Smart sync menu missing on Mac
I use smart sync on my work laptop (Windows) without no problem. On my personal Mac computer I cannot get it to work. When I right-click the dropbox folders I wish to smart sync, no dropbox options show up, and also not the smart sync one:/ * I am the admin of my mac computer. * I have enabled smart sync on my online…
Can't access system tray preferences menu Windows 10
I am running DropBox desktop v 61.4.95 on Windows 10. If I left or right click the system tray Dropbox icon, I don't get any menu pop up. This means I have no way of accessing my preferences, including Sync settings. It works fine on a different Windows 10 PC that I have and it used to work on this PC but I don't know…
Nothing works to enable smart sync
I have a Dropbox Plus plan and am running Windows 10. My PC is out of space and I need to get a lot of the Dropbox files off my PC. I've read Help articles & posts in the community, and nothing is working. I have downloaded and run the Dropbox installer 5 times, and there is still no icon in my system tray. When I click…
Cannot restore deleted files
Mac. I just used markup to modify a file that's on DB, and now I'd like to revert back to before the markup. I've gone to the "Version history" screen, but I can't figure out how to restore the previous version. There's no button or link to press on the previous version(s). See screenshot.
Stable Build 79.4.143
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: In progress
Dropbox and Transcend JetDrive Lite expansion cards
I was wondering if anyone had had any success storing their Dropbox folder on one of these expansion cards? I have one for my MacBook Pro and would love to keep a rather large Dropbox folder on there but when I try to I get an error message saying that some files can't be moved, please select a new location or close some…
Dropbox GUI gone after Debian 10 Buster Upgrade
Hello, I used to run Debian 9.x with Kernel 5.1.x with GNOME desktop and Dropbox GUI installed from the Dropbox website (deb file). Usually in the bottom left corner there was a little box to find the Dropbox icon, and to configure it. After Buster update I still can start Dropbox and see it in "Processes" doing its work,…
Can't set password for shared folder
Hi, I can't seem to set a password for shared folder. The instructions say "Next to Link access, select Only people with the password from the dropdown menu." I don't see this option or it is greyed out. It says this is for "Dropbox Professional and Business customers". I am a "Dropbox Business Advanced" member, see below.…
I'm facing an issue, where .tiff files wouldn't preview intermittently. Why?
Have been uploading image files -- jpg and tif formats -- so I can share with specific users for their download. Have been encountering situation where a tif file that uploaded to DB just fine, and allowed me to open/view just fine within DB, suddenly becomes inacessible when I visit the folder again. I get message…
Free up disk space on C:\Users\<User>\AppData\Local\Dropbox
Cleaning up my ssd I discovered that the folder C:\Users\MyUsername\AppData\Local\Dropbox takes up 4.90 GB (5,264,194,984 bytes). What are those files? Is it safe to delete (some of) them?
OSX doesn't save screenshots to Dropbox anymore
Hey, I got a brand new MacbookPro and although I activated the Share screenshots via Dropbox option in the Import tab, screenshots are still saved under my Mac's Documents folder. Here's my config : - Dropbox v26.4.24 - OSX 10.12.5 Btw I tried uninstalling and reinstalling the app, didn't work either. But I didn't remove…
Photos showing as files not images in their folders on my laptop
My photos are suddenly showing as files on my laptop. I have several folders which I click on and click the photo I need. Now I'm stuck. Any help would be greatly appreciated. Thank you so much.
Linux - Unable to change Dropbox directory
I'm using Fedora Workstation 25 with GNOME. Trying to change the Dropbox directory results in the utterly useless message "Unexpected errors occurred. Your Dropbox is ok!". Steps to recreate problem: * Dropbox directory is currently ~/Dropbox * Start Dropbox application by running ~/.dropbox-dist/dropboxd * Right click sys…
Stop Dropbox desktop app automatically importing photos from memory card
Hi, I am new to the Dropbox way of life and have a question. When I plug in the memory card from my camera, the Dropbox page comes up to download my photos. I would like to disable this feature and return to the way things were set up before downloading Dropbox. Before then, my tool was the Microsoft editor. Thanks for any…
dbkextd crashes all the time on my Sierra Mac OS
All of a sudden dbkextd keeps crashing and crashing. I have tried re-installing the Dropbox software. It did not solve that. What's happening here? How can I solve this? Is the only solution to remove the Dropbox software?
Drop Box Files Opening in New Tab
I have been using Dropbox for a few years now and always when I click on a word document it will ask... "Open With" Then there is a drop-down list and I am able to choose Microsoft Word Online. It has always opened up in the same tab in my browser until around June 11th, 2019 all of a sudden it started opening in a new tab…
I'd like utilize Dropbox as a backup however I have some syncing-specific questions.
Hello, My goal was to use dropbox to backup the stuff on my computer, but need more clarification on how the syncing works. I'll list my questions below: 1. Can I upload a folder from my computer to dropbox, and then delete the folder from my computer without it also be deleted from dropbox? My goal is to use dropbox as a…
drag and drop not working locally on Mac 10.10.5
(I'm sorry if this was answered elsewhere - I tried to find a post but couldn't.) Why has drag and drop suddenly stopped working? I was working on dragging and dropping photos & video from Photos on my MacBook Pro OS 10.10.5 Yosemite. All afternoon I could select a group of photos from the Photos application and drop them…
Dropbox unnecessarily prompting users to allow system extension while whitelisted on Mac OS
Starting with macOS 10.13.2, Apple gave MDM administrators the ability to automatically whitelist any desired Kernel Extensions so that the user would not be prompted to allow the extension manually. We do this to our machines in the field and, when enabling Smart Sync, Dropbox does not seem to notice that it's extension…
Beta Build 77.3.127
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: Everyone who chose "Include me on early releases" on the…
How to stop syncing using a script?
I know how to stop syncing manually, but I need to do it automatically before the backup start automatically in the night. Any idea how to start / stop syncing by a command in the .bat file?
Dropbox won't open but says it's open so I can't uninstall
Setup a new user in Mac High Sierra. All works fine except Dropbox. I open it but no window appears. I try to delete it so I can set it up again but it won't move to the Trash because it says it's open. I have made sure it is not in Log0n Items and it doesn't appear in force quit. I've tried going back to a previous user…
Impossible to delete the old Dropbox main folder Windows 10
The support people that answer the chat have no clue about anything, thy just try to stall by asing some standrad quetsions and then wokring very hard to missunderstand whatever you say. The "real" support (if such exists) is only reachable by email. Dropbox was good, but have gone full soviet. Im also looing for a new…
"Enable Finder Integration"
I hope I'm asking in the right place. Did Dropbox do away with the "Enable Finder Integration" option? When it's *disabled* the image dimensions are displayed in the Finder with my pictures rather than "up to date"... That's what I want, to disable it. I don't want the big green check mark. I can't find the "Enable Finder…
Stable Build 78.4.119
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: In progress
Can I 'Save As' in Dropbox?
When I tried to Save As an XL file in DropBox, I got a long lisiting of other files.. Can I just Save As on the XL documnet, or do I have to take other measures? Thanks very much.
How do I turn off the badge?
I work across a couple different computers, and so keep all my files on dropbox. I can see the benefits of the badge, but I'm getting really tired of clicking "hide" every single time I open a document. Or if a have multiple docs open, and click between them (as I regularly do), I have to hit the hide button again and…

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