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Online-only option doesn't show up in the menu (but local does)
As you can see, there is no option for "online only" here. I have gone into "preferences" and enabled smart sync (which required going into system preferences to give it permission). That's all squared away. I also added the option to automatically make folders online only when they're out of use for awhile (apparently…
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I have a link that's now expired and I need to access it. What can I do?
Hi there, Someone sent me a link on the 28/11/2019 and the link has expired. Please i want to retrieve this link, it is so important . I am willing to pay for that. Thanks.
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Beta Build 107.3.412
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: Everyone who chose "Include me on early releases" on the…
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Everything is zoomed in when I use the desktop app
2019 iMac OS Mojave - while using Dropbox desktop app it suddenly zooms to about 500% of normal size and nothing I try will reduce it. Dropbox preferences don't show any options either. I have to close the app and then reopen it constantly.
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Dropbox desktop app scaling issues on Windows 10
I would like to report Windows 10 display scaling issues with the Dropbox desktop app. At a windows display scaling value of 150% it is not possible to sign-in to the dektop client app, and it is not not possible to access the taskbar icon context menu via right clicking with mouse. I first noticed the issue while trying…
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If I delete files from my Dropbox folder, do they delete from the site?
If I delete files from my computer, do they still stay on Dropbox? I mean is this permanent cloud storage of some kind, or does it just reflect what's currently on my computer? I wanted to move files to Dropbox and delete them from my drive to make more room. Now I'm not sure if that's possible. (Sorry if this is a dumb…
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Error String: PermissionError: [WinError 5] Access is denied: 'C:\\Users\\username'
Hello, I am getting this error message upon trying to start dropbox on a users computer. The user's username changed and the dropbox installation is pointing to the old username. Dropbox was not installed previous to the username change. This is on a Windows 10 Computer. Any help is appreciated.
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Dropbox won't start on Linux (Ubuntu 18.04)
Dear Dropbox Community, I have a linux box running Ubuntu 18.04. Until last week, Dropbox ran fine on it. However, something (I don't know what!) changed, and now it won't run any more. Specifically, when I execute dropbox start a bunch of startup messages flash up in the terminal, followed by "Dropbox isn't running!". The…
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Online-only files and quick preview on Mac
Smart Sync causes my quick preview function (spacebar) to not function properly on my Mac. I can't preview thumbnails, or quick preview any videos or photos. Any ideas why this happens?
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I accidentally dragged the Dropbox icon into Chrome, are my files now public?
I have accidentally dragged my dropbox icon onto google chrome, it created an index(Links) on chrome webpage. Are my files public? I deleted the browser history in the hopes the index (Links) would dissapear, but how do can I check if my documents are infact still private and not on google?
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Dropbox not syncing and can't find Hardlinks
Hi! My dropbox won't sync properly. It has a grey icon on the file (instead of the green check or the blue syncing icon). It seems to have something to do with Selective Sync so I selected all my folders to try to remove the selective sync feature. I've read here that I should go to preferences > Accounts > click on Fix…
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How can I disable the Dropbox Badge?
WHY WHY WHY is there a unkillable drobox badge following me to every program!!!!!!!
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"debug.log" file was created automatically
Hi everyone! I have a problem with my dropbox wed folder. Recently I saw sometimes file "Debug.log" on my desktop, and when I deleted him, he returns. I was contacted Windows support and were not found any problem on the system. Today I found- when I open any file from Dropbox folder could, the "debug.log" file was created…
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Help! Unable to connect to Upstart: Failed to conenct to socket/com/ubuntu/upstart
Hi there, Dropbox seemed to have stopped working. So I went onto the terminal to restart it. When I tried to restart it I got this message: Unable to connect to Upstart: Failed to conenct to socket/com/ubuntu/upstart I am very new to working with Linux etc so would be very grateful for your help. Kind regards, Ross
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Deleted files from Dropbox were also deleted from my PC
Dear all, I would like to ask for an advice how to proceed further. A few days ago, I signed up in Dropbox – web version. When setting up my account, I must have left the default ticks to sync Dropbox with my Desktop, Documents and Downloads folders. Later I realized that I should have not left this default setting. As…
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Synology Cloud Sync error at 8TB upload
I have an 8 bay Synology NAS drive for a small design office, we have around 10tb of data and we've been using the 'cloud sync' app to create a backup for the past couple of months. We've now reached 8.04TB and it's stopped working. We have a capacity of 9.84TB and dropbox suggest it's an issue with the cloudsync app on…
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What do the different sync icons mean?
Hi there, there are two types of green check marks, outlined and solid. What is the difference? Thanks!
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How do I prevent Dropbox using so much memory on my device? Files are already online-only.
How do I prevent Dropbox using so much memory on my computer? I already use SmarSync.
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Selective sync conflict mess
Hello, I just did a fresh OS install on my Mac, with my Dropbox folder on an external drive (my startup disk is too small to hold this data). I thought that I setup my Dropbox correctly, pointing to the external drive and let the computer 'do it's thing' overnight. Next day, I see a big mess of duplicate and triplicate…
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dropbox couldn't find any new photos or videos on iphone
I have Dropbox installed on my computer, and when I plug in my phone I get the message, "dropbox couldn't find any new photos or videos on iphone" when in fact there are lots of new images and videos for Dropbox to add to my Camera Upload folder. The problem started about two months ago and was on and off, but for the past…
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Backup, Passwords, Vault features - Safe to delete these files?
Is it safe to delete these files if I don't plan on using these features? I use Dropbox almost exclusively from the CLI, and only to sync between computers, I don't use any extra features. ~/Dropbox/Computer\ backup.dbx-backup ~/Dropbox/Passwords\ app.dbx-passwords ~/Dropbox/Vault.dbx-vault
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Dropbox slow in download and upload
I've been using dropbox for a long time and I have always used it to sync my .pst outlook file between computers. The .pst file is 2.6GB and syncing the changes usually takes about 1 to 3 minutes. However lately the sync has gotten extremely slow, starting at 3kb/s, stating it will take about 3 days to complete the job.…
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all 'FILE EXPLORER' FILE icons flashing whenever dropbox is running
As of today drop box is causing the file icons in ANY/ALL open explorer windows to flash constantly between the correct icon image and the default windows 'no icon' icon. if i KILL the dropbox process magically all the icon switching stops, thi sis constant and doesnt seem to stop! What can i do? I also seem to have 3…
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Google Takeout .zip is invalid
Hi, I used Google Takeout to try to get all my photos off of Google. Ended up with 10 .zip files in Dropbox. I downloaded those .zip files to an external hard drive. However, when I go to open the .zip files, I receive the error message: "The Compressed (zipped) Folder 'E:\Google Takeout Backup.zip................' is…
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How to transfer a photo from Dropbox to a website
I do not understand how to add a photo I have taken and use it to attached the image to a website (show my homework). So I have the image on Dropbox, and I have the other website and on the other website it says attached a image from Dropbox, so I picked the images I wanted and pressed choose but I did not transfer. By the…
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Desktop app freezes while opening any file in one folder
Hi guys! I have got a problem with my dropbox. While I want to open any file in one folder in my dropbox app in Windows, it freezes and then drop down. I have tried to restart computer, dropbox and even to reinstal dropbox and nothing works out. Really struggling with this. Thank you for your advises!
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Hide Unused Dropbox Features in my File Browser / Finder
I am not using these three new "Dropbox features" - Dropbox Vault, Computer backup, and Passwords app - but their icons take up space in my MacOS finder / file browser and break up my folder structure. I want to hide them, and see no way to do so. Any ideas?
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Desktop App Severely Affecting System Performance
I love Dropbox. I can't say I've messed around with a bunch of different cloud storage services, but Dropbox has been more or less great for me for years. However, recently the desktop application has been making certain aspects of my computer unusably slow. I say "certain aspects" because really it's not the whole thing.…
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Dropbox Link stays in windows explorer after uninstall
I uninstalled Dropbox, but the Explorer still has the dropbox link. Tried uninstalling via Programs and Features and via the uninstaller. Machine has been rebootet. How can I get rid of it?
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Dropbox Unexpectedly Quit
For about a week now, I have been experiencing constant crashing of dropbox. When that happens, the message "Dropbox Quit Unexpectedly" appears. I already tried many of the common solutions suggested here, including the following:- - Restarting the computer. - Uninstalling then reinstalling Dropbox - Unlinking then linking…