Desktop

How can I log out of the desktop app on my Mac?
Unable to log out. Cannot find preferences or log out button on Mac. I have uninstalled and reinstalled several times and everytime it signs me in with the same account and I cannot switch to another account.
Can't switch to online only
I've got a file that's pretty big and I've put it up to dropbox with selective sync. The original version of the file is on an external hard drive. When I switched the dropbox folder to online only (click the grey cloud) it doesn't switch and it has now downloaded the contents of the folder onto this machine and it's…
Desktop app shows a blank screen when signing in
This error started after I unlinked Dropbox on my laptop and reinstalled it. Since then, when I click on "Sign in", the "Set Up Dropbox" window that opens is blank, and stays that way. This is an "old" issue: there are a number of posts in DB Community about this, the most recent that I could find in April 2019. The cause…
Can I change the bandwidth settings to help with download speeds from the website?
I am using the Web version of Dropbox on a new Mac Air and the download speeds are terrible for even small files. I don't mean just slow, I mean unusable. I've read that you can change the bandwidth but I don't see a network option in preferences. What can I do? Dropbox is the only app I have download problems with so it…
Dropbox tries syncing (deleted) files and gets stuck
Hi there! I'm using Dropbox on two laptops (Windows 10) and they both have had this problem recently - to be exact, the problems pretty much started with the last Dropbox update. I tried uploading some phone backups into Dropbox, but it started only saying several thousands of files were syncing while giving a way to small…
How to open Password protection for .pdf files and folders.
How do I open Password protected zip for .pdf file? I cannot see any link in the software that allows me to open the file. Thanks!
Duplicate Folder contents
hello, I have a large amount of music, in folders by artist and subfolders by album, on an external hard drive that I would like to copy to my Dropbox. Some of them are already on my Dropbox but may not be updated. How do I upload folders with the same name as ones already there, updating to include new songs/albums,…
Desktop files/pictures disappeared after uninstalling - Mac OS 10.14.6
Hi Jay. There are a few similar queries but none seems to offer a practical solution to my frustrating problem. After removing/uninstalling a recent 'Dropbox' application (and removing/emptying its items from the trash) I see all my desktop items have disappeared - except 'Macintosh HD'. The desktop icon in 'Finder'…
Stable Build 106.4.368
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: In progress
The Dropbox desktop app is stuck at syncing
My dropbox is stuck showing says "syncing" continually. There are no syncing in my Dropbox folder, and nothing is syncing. I have tried restarting the PC, restarting Dropbox, reinstalling Dropbox, and clearing the Dropbox cache and it does the same thing. It doesn't work from a domain joined computer but if i remove the…
It seems like Dropbox is filling up my hard drive
I am using dropbox for my work, and I mostly use excel files that do not exceed 30-40 MB. But, it seems like about 3-4 GB is filling up everyday, while I do not download files with big size. It seems like Dropbox might be the reason that fills up my space, but after I change all my dropbox files to Online-only (Smart…
White cross in some files in Windows 10
Take a look to the next capture: What that white cross means? Files are in local, and I have that cross in most of my local files. They work, they sync, but they have the cross, and I haven't found it in the list of iconography in documentation.
Dropbox offline & online Desktop install problem win 10 (64)
I have a problem several times that when i setup win10 64 bit first 1 day contunie running my pc as well with desktop Dropbox apps. After 1 day suddenly the Desktop Dropbox apps running stop, there are no work like share link, file share from Desktop Dropbox apps. Also nothing enable icon my exploler like attach. After…
Dragging file - copy vs. move
I use Dropbox to move files between Mac computers (OS 10.11 and 10.13) and Windows computers (Win7). When I drag a file from the Dropbox folder to a Windows local folder, it COPIES the file. When I drag a file from the Dropbox folder to a Mac local folder, it MOVES the file (i.e., deletes it from the Dropbox folder). Why…
Can I permanently delete all items from the deleted files page?
Problem: there's no easy way to empty your trash. Solution: add an empty all deleted files button. Please don't make me go through each file individually if I want to empty them.
Beta Build 107.3.416
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: Everyone who chose "Include me on early releases" on the…
Dropbox keeps saying "Your hard drive is almost full" but it isn't
I keep getting message pop-ups from Dropbox saying "Your hard drive is almost full. Use Smart Sync to free up space." This is completely untrue. I have 60GB of free space on my computer, and I have only used 1.2TB of my 5TB online Dropbox storage, so neither my hard drive nor my cloud stotage is almost full. What is going…
How to copy files from Dropbox to my desktop?
I am trying to copy some picture files to my desktop PC Anyom=ne know how to do this?
Smart Sync "online only" option doesn't show up in the menu (but local does).
As you can see, there is no option for "online only" here. I have gone into "preferences" and enabled smart sync (which required going into system preferences to give it permission). That's all squared away. I also added the option to automatically make folders online only when they're out of use for awhile (apparently…
I have a link that's now expired and I need to access it. What can I do?
Hi there, Someone sent me a link on the 28/11/2019 and the link has expired. Please i want to retrieve this link, it is so important . I am willing to pay for that. Thanks.
Beta Build 107.3.412
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: Everyone who chose "Include me on early releases" on the…
Everything is zoomed in when I use the desktop app
2019 iMac OS Mojave - while using Dropbox desktop app it suddenly zooms to about 500% of normal size and nothing I try will reduce it. Dropbox preferences don't show any options either. I have to close the app and then reopen it constantly.
Dropbox desktop app scaling issues on Windows 10
I would like to report Windows 10 display scaling issues with the Dropbox desktop app. At a windows display scaling value of 150% it is not possible to sign-in to the dektop client app, and it is not not possible to access the taskbar icon context menu via right clicking with mouse. I first noticed the issue while trying…
If I delete files from my Dropbox folder, do they delete from the site?
If I delete files from my computer, do they still stay on Dropbox? I mean is this permanent cloud storage of some kind, or does it just reflect what's currently on my computer? I wanted to move files to Dropbox and delete them from my drive to make more room. Now I'm not sure if that's possible. (Sorry if this is a dumb…
Error String: PermissionError: [WinError 5] Access is denied: 'C:\\Users\\username'
Hello, I am getting this error message upon trying to start dropbox on a users computer. The user's username changed and the dropbox installation is pointing to the old username. Dropbox was not installed previous to the username change. This is on a Windows 10 Computer. Any help is appreciated.
Dropbox won't start on Linux (Ubuntu 18.04)
Dear Dropbox Community, I have a linux box running Ubuntu 18.04. Until last week, Dropbox ran fine on it. However, something (I don't know what!) changed, and now it won't run any more. Specifically, when I execute dropbox start a bunch of startup messages flash up in the terminal, followed by "Dropbox isn't running!". The…
Smart Sync and Quick Preview on Mac
Smart Sync causes my quick preview function (spacebar) to not function properly on my Mac. I can't preview thumbnails, or quick preview any videos or photos. Any ideas why this happens?
I accidentally dragged the Dropbox icon into Chrome, are my files now public?
I have accidentally dragged my dropbox icon onto google chrome, it created an index(Links) on chrome webpage. Are my files public? I deleted the browser history in the hopes the index (Links) would dissapear, but how do can I check if my documents are infact still private and not on google?
Dropbox not syncing and can't find Hardlinks
Hi! My dropbox won't sync properly. It has a grey icon on the file (instead of the green check or the blue syncing icon). It seems to have something to do with Selective Sync so I selected all my folders to try to remove the selective sync feature. I've read here that I should go to preferences > Accounts > click on Fix…
How can I disable the Dropbox Badge?
WHY WHY WHY is there a unkillable drobox badge following me to every program!!!!!!!

Desktop

Discussion List