Desktop

all 'FILE EXPLORER' FILE icons flashing whenever dropbox is running
As of today drop box is causing the file icons in ANY/ALL open explorer windows to flash constantly between the correct icon image and the default windows 'no icon' icon. if i KILL the dropbox process magically all the icon switching stops, thi sis constant and doesnt seem to stop! What can i do? I also seem to have 3…
Google Takeout .zip is invalid
Hi, I used Google Takeout to try to get all my photos off of Google. Ended up with 10 .zip files in Dropbox. I downloaded those .zip files to an external hard drive. However, when I go to open the .zip files, I receive the error message: "The Compressed (zipped) Folder 'E:\Google Takeout Backup.zip................' is…
How to transfer a photo from Dropbox to a website
I do not understand how to add a photo I have taken and use it to attached the image to a website (show my homework). So I have the image on Dropbox, and I have the other website and on the other website it says attached a image from Dropbox, so I picked the images I wanted and pressed choose but I did not transfer. By the…
Desktop app freezes while opening any file in one folder
Hi guys! I have got a problem with my dropbox. While I want to open any file in one folder in my dropbox app in Windows, it freezes and then drop down. I have tried to restart computer, dropbox and even to reinstal dropbox and nothing works out. Really struggling with this. Thank you for your advises!
Hide Unused Dropbox Features in my File Browser / Finder
I am not using these three new "Dropbox features" - Dropbox Vault, Computer backup, and Passwords app - but their icons take up space in my MacOS finder / file browser and break up my folder structure. I want to hide them, and see no way to do so. Any ideas?
Desktop App Severely Affecting System Performance
I love Dropbox. I can't say I've messed around with a bunch of different cloud storage services, but Dropbox has been more or less great for me for years. However, recently the desktop application has been making certain aspects of my computer unusably slow. I say "certain aspects" because really it's not the whole thing.…
Dropbox Link stays in windows explorer after uninstall
I uninstalled Dropbox, but the Explorer still has the dropbox link. Tried uninstalling via Programs and Features and via the uninstaller. Machine has been rebootet. How can I get rid of it?
Dropbox Unexpectedly Quit
For about a week now, I have been experiencing constant crashing of dropbox. When that happens, the message "Dropbox Quit Unexpectedly" appears. I already tried many of the common solutions suggested here, including the following:- - Restarting the computer. - Uninstalling then reinstalling Dropbox - Unlinking then linking…
How can I rearrange photos in a folder into the order I need?
I am hoping this is an operator error as I am a novice at Dropbox. I have a folder created with 37 selected wedding pictures to share with the printing company I need to rearrange from the time date stamp into a specific order as the photos weren't taken in chronological order and for the life of me I can't figure out how…
File Types
Where can I find what file types are permitted to be stored in Dropbox and what types are not permitted?
Can I set up my Dropbox so that it syncs only to the external drives?
I'm planning to get a new PC with only a SSD. Large external conventional hard drives will handle my primary storage. The internal SSD does not have sufficient capacity to hold my entire Dropbox. I don't want to selectively sync folders. I want a complete local copy of my folder tree. Can I set up my Dropbox so that it…
I use a Windows device, and my Dropbox files take 7-10 seconds to open in my File Explorer.
recently i have had issues with dropbox (db) opening files extemely slow. i figured it was my computer so i bought/installed a new 1tb solid state drive, reformatted, re-installed everything.. and it still opened slow, like 7-10 seconds per file (yes, can drive a man nuts). i decided to do a little troubleshooting and…
Dropbox is continuously reporting it's syncing, or indexing on Windows 10.
Hello, Despite not making any changes to my Dropbox folder contents on my Windows host the Dropbox icon is at a constant syncing and/or indexing state and I cannot tell what it is actually trying to do. I've had this issue for weeks, I've had to even shut down Dropbox at times because it was using a high amount of CPU…
Dropbox Update constantly asking for hard disk permission every 30-60 minutes in windows 10
This is not really an error message, but I couldn't think of a better category for this issue. Within the last few days, dropbox has been acting strangely. I have been getting permission pop-ups every 30-60 minutes from "Dropbox Update" asking for permission to access files on my hard disk. Regardless of clicking yes or…
managing one account on multiple computers
Helloo, I have one dropbox (plus) account and 2 laptops. One laptop I've given to my new employee Braden. I have personal and work related folders on the account. I want to configure what folders the other laptop has access to ie i only want it to have access to the work folders. I could get Bradens laptop and uncheck the…
Move dropbox folder back to original location
My dropbox folder got moved to a different location, and I want to move it back to where it was. When I try to do that, it complains that there is already a dropbox folder there and refuses to use that folder. I could rename or delete that folder, but that would require a full sync, which I would prefer not to do. Any…
Screenshot file naming format changed out of the blue
Hello- Out of the blue, Dropbox changed the filename format it uses when capturing and saving screenshots from a Mac. Like so many changes Dropbox made, there was no warning, there is no manual control, and it has negative impacts on workflow. The old format used to be: "Screenshot YYYY-MM-DD HH.MM.SS" where the 24 hour…
There's a red indicator on the Dropbox icon in the system tray, what is this?
Hello --- it looks like there is a number one (1) in a red dot on the dropbox icon in the system tray -- what is this and what does it mean? Thanks
selective sync from command line
I work on different computers, running Windows, Linux and MacOS. I am compiling C++ programs on each computer, from the same source. There is no use syncing compiled objects and executables across different operating systems, but I would prefer that compiled files be in the same directory (for instance, called Objects or…
Selective sync doesn't download files
Hi I'm using Selective Sync to download certain folders onto my iMac. However when I choose a folder in the Sync preferences, then hit Update, the files are not downloaded. The folders 'appear' but they are marked 'online only'. The files don't download until I manually go in and try to access them. I have 'Save hard drive…
Online-Only Not Working?
Hi all, We're trying to move all files from a 2TB local networked hard drive to Dropbox. My first question is - Am I right in thinking that when I paste a file or folder into the local Dropbox folder on my Mac, it uploads it to Dropbox and deletes it from my computer since I have everything set to online-only? The process…
Desktop Syncing from Cloud Stuck / Takes Forever
Its been days now that my desktop dropbox isnt syncing with my Dropbox account. Several camera pictures were taken from my phone have been uploaded to the cloud network but unable to sync my desktop and download them. I have checked the Help page and followed all options to fix - Reinstall desktop app, unlink & relink…
No Vault in Folders
I just upgraded to Dropbox Plus. However, I cannot see any new folder named 'Vault' in the 'All Files' tab in my dropbox account? Does anyone have this problem?
Can't play mov. file after downloading from Dropbox
I am attempting to download a video file shared to me on dropbox, its in mov. format. However when it finished downloading, i can't open the file. I'm using Chrome . My macbook pro displays The document “video.mov” could not be opened. The file isn’t compatible with QuickTime Player. The video is playable within the…
Can’t edit file when open Dropbox in different devices
Hi community, I’ve been having troubles with this for long time and I cannot figure it out. basically I have a file when I keep track of my number each month, created with the app Numbers on Mac which is like an Excel... I can only modify this file from my computer, but when I try from my iPhone or iPad I can only see the…
Trouble with Epson Connect
Using Epson WF-7710 and Trying to Scan to Cloud to Dropbox Folder Getting Error: Error(Access Denied) Followed by an email with the following message: Your scan data was received, but not transferred to Dropbox. Product name: WF-7710 Display name: Dropbox Documents Destination: Dropbox : /090 My Scans/2020 Scans Received…
Dropbox desktop on Mac corrupts files -- downloading from web is fine
I've got a Mac with a small SSD -- smaller than my Dropbox account. So I use "Selective Sync" to keep most of my large photo library in the cloud. When I need some files, I enable "Selective Sync" and allow that directory to sync to my Mac. Recently, my photographs (JPEGS) have become corrupt when I sync them with…
Desktop application is blank when opened
I have a Dell Insperon 17 running Windows 10 When I open Dropbox from the start menu, I just get a blank dialogue box. I cannot open by clicking the icon on the task bar. The sync is working correctly and my files are updated. I want to change desktop notifications but cannot access dropbox to do that. I have followed the…
Cannot access password protected file
I have an Excel file that is password protected. When I log in to the account from the computer and try to open the file, I click on it but there is no option or access to type the password to open the file. This only happens on the account from the computer and not on the account from the mobile phone (where I have the…
Mixed lowercase and case-preserved folder names
Things look fine in the site, but when I download a zip many folders come as sort of duplicates, one with the original name and one with the name converted to lowercase. As far as I can tell, newer files tend to end up in these all-lowercase folders, but there are exceptions. As I'm using Linux, folders get created with…

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