Desktop

copied link from 'copy dropbox link - menu' doesn't paste anymore.
when i right click a file. a dropbox pulldown menu opens. after clicking 'copy dropbox link' i should be able to share the link after pasting it. but, it stays empty. i work with a mac an tried the following: - close / open dropbox application - close / open finder - rebooted mac > everything seems to display fine after…
What's the difference between solid green icon and hollow green circle icon on file or folder?
This may be a very simple question, but I've read this help page, and really don't get the difference in meaning between the solid green icon (meaning file is available offline and on device) and the green hollow circle (meaning file is available offline and is currently on device): https://help.dropbox.com/sync/sync-icons…
I cannot upload new Word documents
I cannot upload word documents that i have made/amended recently. Old files on my computer will still upload as normal but nothing happens when i try to add a more recent file. any ideas? is there something in my word settings that may have changed?
Dropbox installer (Dropboxinstaller.dmg) fails to launch on Mac OS 12.3.1
Setting up a new MacBook Pro which has a clean install of Monterey. The Dropbox website transmitted a download of the installer (dropboxinstaller.dmg) to my Downloads folder. When I double click it, or right-click/control-click it to open the popup menu and select Open from the menu, the icon briefly looks like it is…
Beta Build 158.3.4525
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
Beta Build 158.3.4523
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
Stable Build 157.4.4808
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates: In…
Cannot log in due to limited device but only one device is listed
Recently, I had trouble log in from multiple devices. I know the basic plan has a limited of 3 devices but I have only one device listed that is log in. How can I fix this problem?
I want to sell my laptop. How can I delete the app safely?
Als ik in mijn desktop iets verander dan zie ik dat ook in mijn laptop en visa versa. Ik wil desktop verkopen. Als ik de harde schijf formateer, is de data dan nog in de laptop te zien en te bewerken? Ik heb een basic abonnement.
When opened document, the message "[Document Name] is not available" appears.
Hello, I was unable to open a document in Dropbox's file explorer. Microsoft Office displays the error message "[Document Name] is not available." I attempted to update Dropbox and double-checked the settings. I discovered that when the documents are set to be available only online, they cannot be accessed. When I set it…
Dropbox Desktop App - files not appearing
Hi there, I have just downloaded the Dropbox app for PC. It's installed successfully however only one of my folders is appearing. I only have two folders on Dropbox.com One of the folders appears on the desktop app, the second folder is absent. I created a 'TEST' folder online, to see if it successfully would appear on the…
Can't open files in desktop app
I can see all my files but none of them will open in my desktop app. I restarted my laptop and that didn't work. Now I'm trying to uninstall the app and it won't uninstall. Any suggestions?
Stable Build 157.4.4801
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Features in this update: * The ability to save hard drive space by making content online-only has begun rolling out. Fixes in this update: * New placeholders will no longer have an Online-only tag in Finder. This will not…
OneDrive and DropBox sync issues
I have DropBox and OneDrive running on the same machine. I made sure they are not syncing the same folders. OneDrive has no issues, but all my DropBox files have a grey X on them. I believe this is a File Explorer icon for a sync issue and not a dropbox icon. I've reinstalled both services and even stopped OneDrive but…
Beta Build 158.3.4496
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Features in this update: * Setup messaging for folders being backed up to OneDrive has been updated. Fixes in this update: * An issue affecting online-only files moved from Dropbox to external drives using different…
Desktop Computer won't sync
Problem: Worked out of town on my lapotp (Macbook Pro) and sync no problems, came home to my iMac turned it on - nothing synced from this week. Perpetually just "Syncing..." at the bottom of the Dropbox app icon dropdown. I can monitor my network usage and really no data is trying to be pulled from the internet by Dropbox.…
Why am I getting errors about my Dropbox account being full, when it's not?
I am a free account user with just the basic 2 GB of space. My computer shows I have 715MB and my dropbox app also confirms I have 1.8GB unused space. So why am I getting messages saying my Dropbox is full and will no longer sync files? I also have 250GB spare capacity on my computer's hard drive.
Beta Build 157.3.4719
Thanks for using Dropbox! The desktop client is regularly updated with improvements and fixes. Below is information specific to this update. Fixes in this update: * Changes in sync status will now be read by screen readers while the taskbar is open. * Added additional security around system extension components. * Some…
Moving my Dropbox folder onto the D drive
Even though I have seen messages and threads about how to move dropbox onto my d drive none of the threads seem to get to stage 1 on my laptop I cannot get the app to the 'cog' stage as every time it is started it goes to the folder version i have looked in the windows system folder (there are 2) and cannot see the 'app'…
New installation stuck on "Syncing..." Windows 10
Hello, I need to get some second opinions on my issue since the support only wants to talk via email and suggests one option at a time which makes it take forever to troubleshoot. I have just gotten a new computer and trying to install Dropbox on it, after signing in the status is just stuck at "Syncing...". No indexing,…
Beta Build 150.3.4929
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Features in this update: * Right-clicking on a Dropbox folder will now launch the selected folder in your web browser with an interactive menu to organize content. * A new entry point from Backup Setting to the Backup Plan…
Multiple Dropbox accounts: rename the Dropbox folder
I have a private and a business Dropboxaccount linked to each other, since this I have %USERPROFILE%\Dropbox (Privat)\ %USERPROFILE%\Dropbox (MIT)\ if you only have one account it is simply %USERPROFILE%\Dropbox\ as you can imagine spaces in folder-names breaks many things and makes terminal-usage inconvenient. Therefore I…
Status icons change - shows 'grey cloud icon', while it should be a 'green transparent check' icon
Subject: Status icon bug Whenever all files are made offline available, it should display a 'full green V check icon'. this is not always the case. I'm not too bothered with it though because if the link can be copied, i'm ok. But here is the thing, whenever a file is offline (full green V check) available amongst online…
Beta Build 157.3.4772
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
Beta Build 157.3.4760
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
Can I have both my Dropbox Professional and Basic accounts linked on my desktop app?
Can I have my business Professional individual plan and my personal free basic plan logged in at the same time = have 2 separate dropbpx folders? If not, what's the point calling the professional plan business plan?
64 Bit desktop app for windows 10
please add 64 bit version for windows
Beta Build 157.3.4738
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
"You can't copy the item because its name is too" when copying a folder on my Mac.
Hi, I have a Dropbox account with 2TB of which 6% is full right now. I am trying to copy a folder that only has a couple of GBs and I am getting this error message. What is wrong with the filename "IMG_4474.JPG"? I have copied folders with these type of filenames before and it worked perfectly. I am on a Macbook Pro with…
Camera Uploads not syncing in background when DB APP is off
My photos don't continue to sync in the background with my computer when the App is off on my phone. My understanding is that it is supposed to continue syncing while I am doing other things - it doesn't. Can anyone tell me why? I have triple checked the settings, but I could be missing something. Thanks, Dennis

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