Desktop

Wants to install in S mode on Windows 11 Pro
I recently purchased a Microsoft Surface Pro X with Windows 11 Pro. When I try to install the desktop app I get an error saying my PC is not compatible and wants me to run it in S mode. How can I get the desktop app installed?
I've been having issues with Dropbox for months. Getting stuck indexing anywhere from 1-80 files
Hi everyone, I'm a Win10 user running Dropbox v159.4.5870 on a business account with about 10 other users, all of which do not share the issues I have. I also share a Dropbox account with one person and they don't have any of the issues listed below: I've been having issues with Dropbox for months causing it to get stuck…
Synced files won't open, as they have a small brown box next to them.
Hello, i have an issue that has developed on one of my Dropbox-synced computers. this issue only affects one of three computers i have synced to my Dropbox account. the files as seen on my local HD won't open and can't be either edited, overwritten, moved or deleted (locally). there's a small file-cabinet icon overlaying…
External drive auto backup
Can anyone please advise how I set up external drive auto backup? I originally saw the box pop up, asking if I wanted Dropbox to automatically back up the drive, but I clicked No. Now I've changed my mind, how do I set this up? Thanks in advance.
Access Online Files with PC App
My Dropbox app for PC is not showing the files in the Home section of my Dropbox online page. I can view only the files in the Dropbox folder on my computer. How can I view the online files with the app and with File Explorer?
I don't see the "Manage backup" option to disable the computer backup, what can I do?
I cannot turn off desktop sync. I have read your instructions: To turn off computer backup: * Click the Dropbox icon in your system tray (Windows) or menu bar (Mac). * Click your profile picture or initials. * Click Preferences. * Click the Backups tab. * Click Manage backup. * Uncheck the folders you’d like to stop…
Beta Build 162.3.5368
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
Need all my files accessible locally. On my machine there's no option to "Make Available Offline."
Honestly, this seemingly late "bringing to the forefront" (I guess you'd call it) of the whole "Online Only" vs. "Make Available Offline" thing has been more of a headache than a help, if I may offer my opinion. I purchased a new ultra-portable Windows computer which has a 256GB SSD on board, but I plan on using my Dropbox…
RE: Dropping Support for MacOS X 10.11 (El Capitan) tomorrow 11/8/22: can't upgrade before next week
Hello, I'm in midst of months log system upgrade from Mac OS 10.11.6 El Capitan to probably Mojave. I will not be able to complete upgrade for few weeks. • How will I be able to access my DropBox files before then? • Do I still have all those same files on my desktop Mac? If "syncing" is on then I still have exact same…
Beta Build 162.3.5352
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixes in this update: * Issues causing camera uploads to fail when importing photos from devices running iOS 16 have been resolved. * Issues preventing external drive backups from being paused and resumed while the…
Stable Build 160.4.4703
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * For those migrating to Dropbox support for macOS, a symlink will be created from your Dropbox folder's previous location to its new location at ~/Library/CloudStorage. *…
Dropbox shows 15gb online but locally there are only 2gb, why?
My account has around 15gb, and everything is synced to my local folder - and I double-checked that by comparing the list of folders. The folder size, locally, is 1.93gb. Online, it says 16.29gb (and yes, it's 1.29 more than my max). Every time I try to delete something, it gets back to that full size (and more) after 30…
Is there a way to force the Dropbox app to immediately sync a file once it's created?
I have some trouble synchronizing a particular file on Windows 10. It's a database file of Filemaker Pro - the file is opened and in use the entire day. At evening Filemaker Pro is closed and the file ready to be synchronized. The computer is then shutdowned with a batch file, giving a 5 minute delay for synchronize before…
Beta Build 161.3.4890
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
This folder can only be shared as a link - why?
I'm trying to share a folder when I get a "this folder can only be shared as a link" message. Why?
Error message: Cannot open this file. Access denied.
I cannot open files within one of my folders on my desktop app. I get the error message "There was an error opening this file. Access denied." I am able to open the files in this folder on the web or on my home laptop, but not at my work PC. My boss is also having the same issue. I checked the number of pathways thinking…
On Mac menubar Icon is gray and has an X, but everything is syncing fine. . .
On Mac menubar Icon is gray and has an X, but everything is syncing fine. . . I'm confused because this seems to be an error indicator, but everything still works fine. All the files and folders still have green check marks, and every time I update a file it syncs. Please help me discover why the icon has this. See…
Desktop Dropbox Sync Quit Loop
I recently reorganized a large number of files in my dropbox. I wasn't thinking of the impact on syncing--just of making my own search easier. Since then, my Dropbox app has been quitting every minute or so. When I click the "relaunch" prompt, it starts again. But it's always stuck at the same number of files it's trying…
Beta Build 161.3.4836
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
"Your Dropbox is full" but what is taking up my storage space?
On Mac air with newest OS. I uninstalled the app, checked the hard drive, restarted the computer, barked at the moon, clapped twice and prayed to allah. The problem remains. I refuse to pay to upgrade. I cannot sync additional files.
No Dropbox Icon in Mac Menu Bar
The Dropbox icon no longer appears in my MacBook Pro Menu Bar. I have downloaded and installed the Dropbox installer, but it doesn't seem to change anything. Any idea why or how to get the icon back? I am using OS Big Sur 11.5.2 on a MacBook Pro (15" 2018), Model # MacBookPro15,1
Not able to open files after uninstalling
I uninstalled dropbox and I am not able to run certain folders. I get an error that I cant connect to the network to access my downloads folder plus many others. I know this is related to dropbox because I have seen other posts about this but I cant seem to fix it, please help. I have reinstalled and tried to de-sync but…
How to change my app data on new MacBook pro
Please help me get the Dropbox app on my new MacBook Pro. I have tried downloading the installer a dozen times with the same error message each time. The Dropbox app data user path is wrong (from my old iMac), and I don't know how to change it to my new computer user name in the app.
Moving Dropbox folder to box platform
Hi, I’m having trouble moving a Dropbox folder to the box platform. Is there anybody that can tell me how to do this if it’s possible. The company I sub for doesn’t like the Dropbox platform and wants me to move the data to the box platform. Please help thank you
Mac - dragging is copying instead of moving
Hello! I'm setting up dropbox on an old iMac running Catalina 10.15.7. The app is installed and there's a Dropbox folder amongst all the other folders in Finder. However when I drag and drop those other folders into the Dropbox folder, it copies them instead of moving them - so, duplicating all the folders and files. The…
backup not synchronising
Since having installed the new version of dropbox on my mac, the backup does not work properly. Before I would write a new file and straight away it would be available on my other computer and ipad. Now nothing happens. I use dropbox to be able to use my files on different support. Now for this dropbox becomes useless.…
How to find the Windows 11 Dropbox Version of the app?
Hi Everyone, How do I find out which version of Dropbox I am running on my Windows 11 laptop? And what is the latest version? And how do I update Dropbox? Thanks
It takes AGES to download files
I don't know why but it suddenly got super slow, 1 day to download 7gb to give you and idea. I have a family plan. I've already checked my internet connection and it's fine; I've already tried to download the same files from Google drive and it works fine there; I've already checked the dropbox broadband and it's not…
Invited to test DropBox for macOS but no notification
A few days I received an email stating "Would you like to beta test the newest version of Dropbox for macOS? To get started, click the Dropbox icon in your menu bar. On the notification that appears, click Try beta experience." However when I go to my (current version) of the Dropbox app on macOS there is no such…
List files in folder, keep them online
I want to see the files that exist in a folder, but I want to keep them only online. Details: * WIN-10, running a non-admin Dropbox account (office policy).

Desktop

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