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I worked on and synced a file and it synced as 0 bytes
I was working on a R script. The moment I saved the file and quit RStudio, the script file which is synced in a dropbox folder is turned to a 0 byte file. When I tried to open the file from dropbox web, it showed me "Error (415)". When I tried to recover it from the "version history" option, I found that strangely there…
Read only on desktop App
HI. I have dropbox on 3 devices (iphone, PC at home, Laptop). Everything worked fine up to the time i bought new laptop. It has Windows 11 and i replaced my old one. With new laptop i can see all synced files. But i do not have permition to save new file to the dropbox folder, or edit and save (overwrite) any of the files.…
sync only one folder on linux
I have a huge dropbox business account, and I'd like to sync one "deep" folder on a linux client. This folder is deep in the folder hierarchy, so for example the folder: "folder 1/folder 2/folder 3" is the ONLY one I want downloaded to the linux client. I tried: dropbox.py exclude add * ; dropbox.py exclude remove 'folder…
Desktop App Notifications not taking me to comments...
Hi all, In the last week, any new notifications I get for comments on a shared file, still show in my app (taskbar pop-up) but when I double-click the notification, it takes me to the shared file but NO comments are visible (other elements of page missing too). However, If I right click on the file being commented on in my…
turn off Dropbox advertising prompts?
How can I turn off these prompts? I've gone through my notification settings on my desktop and online settings, and can't seem to turn off some of the Dropbox prompts that I'm continuing to get thru my desktop Dropbox notifications. These include: - try Dropbox Business - you can change how you store files you're not using…
Shared Excel files on mac not showing in Recents and also changes made by other users not saving
Hi I'm using the latest version of Excel as of March 2023 and successfully storing files locally on my synced dropbox folder. The files are also appearing on the Dropbox server which is fine. I have 2 issues:- 1. Although Word and other files appear in my Finder Recents window, Excel does not. 2. When a colleague opens,…
Files on my computer and when I log in online not syncing with uploads from husband's computer
Hi, My husband and I share folders and for years we had no trouble each uploading files so the other person could access them. Over the past while we've started having problems - files he uploads I sometimes can see and sometimes cannot see. I still do not see them several hours and even days after he uploads them. I have…
Stop Dropbox from attempting to sync a socket
I am continually seeing an error about op-daemon.sock (a socket created/used by 1Password, but this is just a specific example) with a completely misleading description that the filename contains invalid characters. The guidance to set the `com.dropbox.ignored` attribute does not help because: xattr: [Errno 102] Operation…
Music library and dropbox backup
Can I backup apple music library on my dropbox backup external drive. Is there any chance a problem occur since i am using Apple Music and it is kind of live file downloading/syncing with my other devices...
New Beta has some issues
Having an absolutely terrible time with this new Beta (mac) build and have left multiple messages for support that go unanswered. When exporting files (small jpgs mostly) to folders within the DB folder, some will inevitably just decide not to upload. ever. They'll have an empty cloud icon next to them, and right clicking…
Dropbox unexpectedly quit on macos 12.1
I reinstall dropbox, restart, disable anti virus and still dropbox crash after 5 seconds with this error. What else can I do ?
I'm on Ubuntu 22.04. My files are not syncing!
Hello, I installed headless Dropbox on Ubuntu 22.04, but my files are not being backed up. I keep refreshing the web app, but I don't see my files there. Any ideas?
Phone keeps disconnecting when syncing photos
Hi everyone! I have an issue with the automatic upload of my photos from my phone. I used to plug my phone into my computer and it would automatically upload my pictures from my phone into my computer but it hasn't been working for months and I can't find a solution.. The issue is that Dropbox sees that there is photos and…
How do you disable Smart Sync on the account?
I have my local installation on Monterrey stuck in Smart Sync, even though I disable Smart Sync prior to full uninstall on my M1 Air. Some folders are still being displayed with Cloud icon
Grey X on all dropbox files
Hello Earlier this week, I reinstalled dropbox as to include my professionnal account aswell. I decided to go for smart sync as to save storage on my computer. As such, I uninstalled dropbox, and reinstalled its latest version and logged my professionnal account and linked personnal account. There seem to be an issue…
Can see folders but not files: This file cannot be previewed because you are offline
* I have tried opening in Incognito. * I have downloaded the app and can see the files there * On a browser which is how I want to work - I cannot see the files suddenly * I have permission to view (not edit) * Another person who has permission cannot also but one who has permission can see the files * This only started…
Permission required for update, but when I click "yes" nothing happens.
For the past couple of months, I randomly get a message requesting permission to update the desktop app. Clicking on this brings up the second screen but then clicking Yes does nothing. I get this every week or so, several times a day. I've tried uninstalling and re-installing the app but did not help. Windows From…
cannot use Automatic backup for External Drive
I have a external drive that has lots of production related files in it. I try to setup a automatic backup system by going into dropbox-click on my profile-click prefences- backup-manage backup- then i try to add my external drive but after selecting it it says "There was an issue backup up 'LIGHTING' Your files are safe…
Beta Build 171.3.6099
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
My desktop files are still in my Dropbox folder, even though I disabled backup
Hi, I'm having problems with dropbox back up. I am trying to get it to stop backing up my folders. I have stopped it in preferences in the desktop app, and right now the options are to turn backups on, so i'm assuming it thinks that its not backing up. However i still have backups in my dropbox folder alongside hundreds of…
Dropbox folder aliases don't work as expected
Perhaps this is expected behavior but I didn't expect it 😟 I have long had aliases for folders in Dropbox placed in other (non Dropbox) folders, for ease of navigation. So I have two such folder aliases in a third folder (this one in my User folder). When I click on each of these folder aliases (in column view), I see the…
Why are new files marked as online-only with Smart Sync?
I like that Smart Sync will automatically push older files to online only. That makes sense and is indeed "smart." What I don't understand is why new files are pushed to online only? That is the EXACT opposite of what I would want. If it is a new file, I'm likely still working on it. I would want that kept on my HD for…
Can't access on Drop Box desktop on my MAC with Monterey i can't LOGIN
Can't access on Drop Box desktop on my MAC with Monterey i can't LOGIN i can't insert my username or password . If i try to force on app to login there is not any responce from app. And is impossible digit my username and password. Only i can access on web page whit my credential.
Wish to move Dropbox Folder Location to ~library/cloudstorage in macOS 13.2
HI One and All, Was running beta version for MacOS 13 - all good on multiple MacOS installs except one. Always syncing never completing even after numerous reboots etc. Dropbox Support kindly assisted me with removing beta and installing latest manually. However after that process my Dropbox Location reverted from…
Badge is Missing in Word Doc
Using Word (MS 365) on Mac. Sometimes the badge is there, but often it's gone. Have gone into Dropbox Preferences and checked the box that says to always show the badge. Doesn't work. Any ideas? Thanks!
URGENT - Dropbox has created a new Dropbox folder.
Hi, I restarted my mac, and when it booted up, Dropbox started to download a WHOLE NEW COPY of everything in my machine. Now I don't know where my latest versions are, and I'm running out of space. Please see attached. Running latest versions of MacOS and Dropbox. WHAT is happening with dropbox? I've been paying for this…
All folders have disappeared and I no longer have access to my desktop
Hello, I don't know where to begin so I'm not sure I'm posting on the correct board. I'm incredibly frustrated and almost went into a panic attack as I decided to not subscribe to a business account. I was on a "teams" trial basis (I think it was called teams) and so I was connected with someone who I was doing work with.…
Deleting Dropbox from CloudStorage Location (M1 Beta)
After upgrading to new Beta to dropbox for M1, syncing stopped working and finder window start freezing while searching dropbox files. So I decided to delete Dropbox, but cannot delete this Folder (/Users/Username/Library/CloudStorage/Dropbox/) that got created with new Dropbox Beta version, after Unistalling the Dropbox…
Dropbox app stopped working on Ubuntu 22.04
Today I booted up my fully updated laptop, Ubuntu 22.04, and noticed dropbox didn't start automatically. I manually started the app but nothing happened. I rebooted and tried again, nothing. Then I uninstalled dropbox and reinstalled (using the latest deb package for Ubuntu 14.04 - 22.04). After this install I got a…
What is the best way to migrate my OneDrive files to Dropbox?
Hello, I plan on moving around 250GBs worth of files from my OneDrive to my Dropbox. Is there a tool or anything that I can use to help with this migration? Is there a recommended procedure to run through? Would tools like Robocopy suffice? Thanks

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