Desktop

M1 macOS version uses 500+MB or RAM
I use an 8GB MacBook Air and it routinely runs out of RAM and starts running slow. I recently was checking to see what the memory hogs are and the biggest is the browser, but I see that DropBox takes a minimum of 500MB (when the subprocesses are included), which is too high for something that is just syncing files. My…
Files not updating from Mac to DropBox
I have Dropbox Basic loaded on my MacBook Air and my iPhone. My files and folders are loaded and accessible on both. But, when I make a change to my documents on my laptop, the changes are not saved/uploaded to Dropbox. To try to correct the problem, I have Quit, Uninstalled/Reinstalled Dropbox, made sure my file…
What does 494 MB mean?
When I click on Drop on the menu bar, I see a list of files being uploaded along with text that says 494 MB. Actually that number keeps changing, but right now it says 494 MB. I know that MB means megabytes, but in this context what does it mean? Is it a rate?
Issues with adding a second account to my desktop
I installed the Dropbox app on a new laptop and logged into my business account, which now shows up in file explorer. I stopped midstream and planned to go back later to add my personal account, but now when I try to open the Dropbox app, the only thing that opens is file explorer with my business account. Is there a way…
Beta Build 175.3.5528
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
Very Very slow performance in Windows explorer.
Windows 11 Pro Dropbox V 173.4.6706 using windows explorer i have extremely lagging performance of my synced folders... all folders are synced and have a green check mark as if the files are local. every single synced folder takes up to 1 minute to access. I can usually go online and download the file i want quicker than…
Dropbox Folders in Windows Explorer very slow
Hi, my windows 11 system, my dropbox folder became super slow. When I try to open a (sub) folder, it takes around 30 seconds to open it. I noticed it since a couple of days, I installed Bitdefender and a new graphics card/driver since then. My dropbox folder is on an external drive. Other folders on the same drive are…
problems installing dropbox on Samsung laptop
I am a big dropbox user, and trying to install Dropbox on my laptop. But it won't do it: it offers me the chance to install it via S mode, but then tellls me that is impossible too. Any help grateful appreciated! Thank you
New MacOs Problem due to default to Online Only Files
Been having issues recently with terrible performance around video editing I was doing. The files were choppy and acted like they not fully entering the software. After digging digging and digging I just found out from DropBox support that with the new MacOs Monterey apparently when you add files to your Dropbox folder via…
Dropbox shows 'up to date' , but many files and folders still show blue circular arrow in Explorer
On one of my PCs, which is the only one on Windows 11, files and folders still show the blue circular arrow as if they are syncing when Dropbox has said 'up to date' in the tray icon for a long while. I have tried restarting the PC, reinstalling Dropbox completely, moving the Dropbox save location. The same files show…
On-line only folders start syncing out of nowhere
Hey there, I don't know what board this should be placed under because none of them seem fitting for the issue I'm having. So I just installed a new SSD and did a clean install of all my main programs I use. I installed Dropbox and went through and synced only certain files and folders with selective sync. Most of the…
Dropbox Context Menu (Including "Copy Dropbox Link") not Appearing in Explorer
Windows 10 Home Edition 64-bit, ver 22H2 Dropbox ver 173.4.6706 When I open up my Dropbox folder from DB desktop app (using folder icon in Dropbox panel displayed): And then right-click on an item on left side of Explorer (the folder list), a complete Dropbox context menu is displayed: But if I move cursor over to file…
Auto saving screenshots to Dropbox. How to disable it?
I was using my Windows laptop for Dropbox and accidently clicked on save all screenshots to Dropbox. Which is quite annoying as I'm usually screen shotting alot, when using Whatsapp (and i use Whatsapp on computer alot). I just want to UNDO this and NOT save all screenshots to dropbox. It seems to be fine on mobile i…
Mac Desktop has a blank screen with no icons after upgrade to Monterey and Dropbox for macOS
Hi, apologies if this is not the correct location. I ugraded to Monterey recently, then almost immediately DB rolled out the new location on my iMac. Not sure where the problem is, but on startup my computer now has a blank screen with no desktop icons. I can see them all under Mac (with Apple logo)>Desktop. How can I get…
Multiple Dropbox Folders Removal
I have two Dropbox folders after a messed up move process with one synced, and one not, but I cannot remove the unsynced one without possibly deleting the cloud storage as well. For the move process, I accessed the preferences menu through the desktop taskbar icon on Windows to get to the sync page. From there I clicked…
InDesign file icons are not displaying in Dropbox under certain conditions
Description of the issue I'm experiencing in Windows 11 using the Dropbox Desktop app: * InDesign files (.INDD) have a blank icon inside the Dropbox folder instead of the proper icon, except for under very specific circumstances. This behavior does NOT occur outside the Dropbox folder. * 'Online Only' InDesign file (.INDD)…
installing Dropbox on ubuntu breaks nautilus ("Files")
Hi, I installed ubuntu 22.04 yesterday and was hoping to install Dropbox to sync my files to the new machine. I installed Dropbox by downloading the .deb file from https://www.dropbox.com/install-linux It installed without issues, but now if I try to open "Files" (nautilus), it crashes immediately. Running nautilus from…
Dropbox constantly adding and deleting temp files
My dropbox is constantly adding, deleting, re-adding, re-deleting (etc) a file called _fIlE_!.tmp. It is also doing all sorts of other strange actions every few seconds, like "You renamed the file metadata.json.temp to metadata.json" Any ideas what is causing this? I have tried restarting my PC, and also…
Point Dropbox to old Dropbox location
My system crashed hard, and I had to do a clean install of Windows 10. Luckily my Dropbox was setup in D drive. Now after I reinstalled Dropbox, it defaults to C drive as its location. When I try to change the location (using the Dropbox desktop app's Preference>Sync settings page) to the old location (in D drive) it says…
Why does Dropbox keep messing with my desktop shortcut? (Win 10)
If I create a desktop shortcut to, say, "C:\Users\Paul\Dropbox\Work stuff\", then it stays like that, and it works the way I want: I click on it, and it QUICKLY opens the local folder (which is actually one of my dropbox sub folders) If instead, I create a link to "C:\Users\Paul\Dropbox\" then initially it works fine, and…
How to get rid of the red circle on the dropbox icon in my menu bar? Mac desktop app.
Whenever someone comments on a shared file in dropbox, I get a red circle on the dropbox icon in the menu bar. This interrupts my workflow and I have to get rid of this feature if I want to get any work done on my computer. I have turned off all notifications on Dropbox app and on my system preferences, but the red circle…
Sync not available on second laptop
Hello, I installed Dropbox on my son's laptop and ask him to create one unique folder where he will put everything. But with time many of my personal folders syncronize on his computer. The option Preferences - Syncronize I have on my computer does not exist on his (see picture 1). When I open Dropbox icon on his computer…
Dropbox stops syncing
We use Dropbox for work. About every 3-4 weeks, my DB stops syncing. I cannot "force sync", the Dropbox icon disappears from my hiddon icons below, and the green symbols by the folders disappear. Any ideas?
Smart Sync Not Showing Up on Windows 11
Hi! I am on Windows 11 and have a Dropbox Business account. The Issue: I cannot see the option when I right click a file, to Smart Sync > Local or Online Only I do see this option on my MacBook Pro. I did see the option on my PC earlier this week, I do not see it now. In an effort to troubleshoot my issue, I just install…
Please Help! excel file seems to be too big for it to work on dropbox anymore
Hello, I have a massive excel spreadsheet in a shared dropbox file that freezes or breaks anytime I go near it with a PC laptop or smartphone. Even causing my computer to completely freeze-up or black screen. What can I do to make it work again? Would splitting the file in two do the trick? Any suggestions or a fix would…
Dropbox (backup?) folder taking up 1.6TB on the device.
Hi, so my Mac has been playing frequently ever since the major Dropbox update. And after a while of normality, my Mac is playing up again. And I’m 90% sure Dropbox has something to do with it. And I know this because every time I’ve had problem with Dropbox my Mac would slow down and the Bluetooth would continuously cut…
In dropbox on the web my desktop folder redirects to backup
I use dropbox on my Mac and activated the option to have my desktop local filder saved in dropbox. When I try to use files from my desktop on other computers I connect to the website and select my desktop folder. This redirects to the backup section and there is no other option than download all folder. I did not activate…
M1 Mac OS X Ventura turned off online files only and extension still cannot access files on Mac
I have an M1 Mac running Ventura 13.3.1, Dropbox on computer is v173.4.6706. I have been having issues opening desktop files and in other folders (documents and downloads) that were using the "online only" file option. I turned off online only files and the Dropbox system extension. It has been over an hour and I still…
Stable Build 174.4.5852
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Adds option to log in with Google when pairing/linking users in the Account Pair page. Fixed in this update: * Fixed an issue that caused Windows to not display EXIF…
Dropbox sharing for Designers - links to images in Illustrator ai files
I have noticed a problem with opening Illustrator ai files in dropbox. If I link all pictures and open later the same file everything works perfectly. If I open an ai file created by someone else, many pictures are not found and I'm supposed to find them and relink. If I relink, the person who created that ai file can not…

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