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Missing icons on desktop
Hello, I tried Dropbox Backup. Bad idea. When I disabled it, two system desktop icons disappeared and there seems to be no way to get them back. I'm speaking about the "This PC" and "User files" icons. Even if I check them in the settings, they don't appear any more on the desktop. How can I fix that? Thank you. Patrick
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New Windows User and one Dropbox account - Can't access files that are online-only.
Whenever my awesome IT folks can't fix something, they just create a new windows user account for me. Besides losing all my preferences and needing to reinstall programs and other headaches, I believe this is causing me to lose access to dropbox files which are stored under the previous users 'documents' folder. The last…
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Unnecessary sync after change auf harddisk on the app.
Hello, I just changed my data harddisk. It's a Linux system and I just moved the /home directory to a new harddisk. The system runs fine, but Dropbox does not recognise that the cloud storage and the local Dropbox folder have the same content, so it just started to download, saying that this would take several days. I…
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Dropbox for Surface pro 9 and S mode doesn't work the way I need it to.
Hey all! I have a surface pro 9 with the Dropbox for s mode app. It is very frustrating when you need to send an email and you can not use the drop box to attach a file. It does not show up as an option like in windows 10. You have to open drop box app, download the file to the computer, then attach and send... am I…
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Forgot to specify folder for Selective Sync. Am I now locked in to downloading entire Dropbox?
I forgot to specify my folder when setting up Selective Sync, and all folders are selected by default. Dropbox is now downloading tens of thousands of files from my team's account onto my Windows PC. Deleting the files locally will delete them from dropbox. If I pause the sync and change the settings to specify the folder…
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Beta Build 173.3.6641
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
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Online vs local storage: how to be sure?
Hello, I would like to know how to be sure that my files are physically present on my local disk drive. I selected the "Make accessible offline" (not sure about the translation, my computer being in French) setting from the context menu of the Dropbox directory. And I thought everything was ok. But today, I wanted to copy…
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Formatting my hard drive
If I format the hard drive on a computer with dropbox, will the files in dropbox of other shared devices be deleted simultaneously?
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Images previews are too small on Mac
Hi everyone, is there a way to increase the preview size of "online only" files? I'm asking because sometimes the thumbnail doesn't allow me to understand what the file is without downloading it. Thanks!
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I'm Having Issues Syncing Large Folders
I'm trying to use my Dropbox Plus account to backup some large folders on one of my hard drives however I can't seem to get it to sync effectively. These folders will be updated regularly so I need them to actually sync. I'm using Windows 11 and some of these folders have many subfolders with everything organised, while…
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Beta Build 173.3.6627
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixes in this update: * Fixed an issue where an invalid member error occurs when attempting to update a shared folder member whose account is disabled. * Fixed an issue affecting sync in backups larger than 2TB.…
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Thumbnail images not showing with Big Sur 11.2.3
My company recently upgraded my iMac to one with the Big Sur OS (v11.2.3) and none of the images in my Camera Uploads folder, for example, are showing thumbnail pics, only generic icons for JPGs. However, if I open up an image and close it, then a thumbnail picture shows. I can't open and close the hundreds of images I…
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Beta Build 173.3.6627
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixes in this update: * Fixed an issue where an invalid member error occurs when attempting to update a shared folder member whose account is disabled. * Fixed an issue affecting sync in backups larger than 2TB.…
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Stable Build 172.4.7555
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Faster start-up time on volumes with disabled USN change journal on Windows. * Files and folders now retain their online-only/offline status when moved. Fixes in this…
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Constant, repeating notifications on the app, about a file that doesn't exist.
I'm getting this notification constantly on my Mac. I cannot find this file, either online or on my computer. The notification just pops up, goes away whether I click it or not and then pops up again 20 seconds later. I would like this to stop. Any suggestions? Running MacOS 10.15.7 (Catalina) I'm also syncing with Google…
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Why keeping an active email address can stop you getting locked out of Dropbox your account
*Note from Amy* Graham covers all of the most vital information here, but I just wanted to check in here as well, and ask if you have any experience with this issue? And to find out how best to share this info with new Dropbox Community members, to ensure that no one gets locked out of their account? Now, without further…
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Move online only files and folders within my Dropbox folder without downloading them
I would like to understand why, when moving or copying "online only" files and folders between folders in my Dropbox account, that it must download them to my computer first. Using the Dropbox desktop interface, why can't we do an "online only" transfer from one folder to another, without any downloading, especially when…
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Dropbox can never finish syncing because one folder is locked by another user.
I cannot remove or edit the two Word files within a locked folder. This folder will never sync with my computer and displays as a constant error message (red cross against the folder's title in MacOS Finder). The folder's creator is no longer available to contact. While Dropbox cannot complete syncing, I cannot update to…
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Can no longer access files on Macbook after update
Yesterday Dropbox updated on my Macbook Pro running Monteray 12.6.3, and while doing so it also seems to have relocated the Dropbox files and folders. At least that's what I was warned about before this update. But it seems now I can no longer access any file. When I click on a tiny image of a few Kb's it no longer opens,…
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New Dropbox is killing me
Hello, Is there any support available from Dropbox here or anywhere? Strange to have such a massive app and no support provided.. In any case I'd appreciate any help from anyone. My Dropbox has stopped working as of yesterday. I can't access updated files from one computer to another and trying to read files online is only…
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Cannot Find Option to Add Tags
Hey all, Just recently saw that Dropbox added tags to files, and tried to follow the help article here: How to tag files | Dropbox Help The thing is, I don't see the tag options at all. When I check a folder/file, the details panel just shows basic info. I don't even see the tags column displayed in the update post…
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Problems placing images
Hi there, We've never had a problem with Dropbox in the past, but this is now the 3rd time we've had to contact support in 2 weeks with problems. For the past 6 years, I've run dropbox on my MacBook by keeping files online (using the cloud icon). I went on holiday for a week, came back yesterday and had to get an urgent…
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Dropbox Pro, sending large (50GB) files from external hard drive to Dropbox
I'm on Dropbox Pro. I have about 1TB worth of video files on an external hard drive which I need to send to a client. My plan was to ZIP them into 50GB chunks and upload directly via the web interface. No such luck -- the transfers always got stuck about 3/4 through with 15 minutes left to transfer. So I downloaded the…
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Dropbox icon in menu bar for Mac showing red circle with the number 1
Hi. I'm a long-time Dropbox user. I've had an account since 2012. I have a personal/free account. I use Dropbox on a Mac. I have been having issues with my Mac for months so today I erased the drive and reset it to the Mac's factory settings. I've spent the rest of the day installing some of my most-used apps, including…
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After moving to ~/Library/CloudStorage, permissions are broken and dozens of selective sync errors
I recently misclicked a popup and was forced to move Dropbox paths (I understand this is necessary for Ventura but I'm still on Monterey) and not only did it have to re-download many of my files for some reason, but after hours of syncing, the file permissions wouldn't allow me to open many of the directories inside. * I…
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MacOS Beta: Stuck on Indexing after switch
Since the beta install completed on my machine 8 days Dropbox has been stuck on indexing. I have restarted Dropbox twice. I have also restarted the machine twice. Thoughts? I do not see any errors. I have a selective sync on my work machine which only has 1 folder which is not a lot of data. Thanks
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Headless MacOS Installation and Restart - have recent Dropbox updates enabled this feature?
I am running a Mac Mini with MacOS Catalina as a web server and would like to administer this server completely through SSH access. Syncing files via Dropbox would be convenient for Photos and some small amount of code. Last time I checked it was not possible to start Dropbox without access to the GUI, the daemon and GUI…
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Cannot sign in to the Dropbox application on Windows using "connect a computer"
Hello I have trouble signing in on the windows. I used the "connect a computer" on my phone app, which worked for the browser, but no matter how much I tried, the app won't sign in. The error says the email or the password is invalid, but I have access to my files on both my phone and my browser on my laptop. I would…
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GarageBand MP3 bounce files saved to dropbox not seen in windows explorer (Win10)
Working in GarageBand I am able to create MP3 files, save to Dropbox and access them from web interface on any device without issue. However for some reason these files are not seen in Explorer on my Windows(10) devices. I am new to Mac so I imagine I must be missing something obvious ? (Please advise...using a Mac for…
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How Do I stop Dropbox from syncing the external drives
I'm in my fifth day of a sync after having to do a clean install of a new OS on my mac. 206000 files to go according to the download. What happens is Dropbox sees a file with an * or ! and stops and I have to go find that file and rename it. Okay, that's annoying enough, but I see that Dropbox is indexing and syncing my…