Desktop

Upload speeds from Synology NAS - Dropbox slow vs much faster Google Drive
I have a Dropbox business account. I am trying to upload files directly from my Synology NAS to my Dropbox business account. I am using FileStation on the Synology NAS to directly upload them to Dropbox, essentially that NAS itself is uploading the files itself rather than going to Dropbox via my computer, but the speeds…
Files in Dropbpx have grey X
One of our users is having issues where a grey 'X' appears over the file icon. Files are located within the Dropbox folder. The files are not openable or moveable in this form and are not presented with the option to right click and download to a local save either, which would normally be shown with the green tick.…
macOS Monterey - major sync issues, local PDF files cannot be opened
Hi there, MacBook Pro mid-2015/retina model, running Monterey 12.6.2. I am having a really frustrating but somewhat intermittent issue with the (disastrous, by all accounts) recent macOS update/changes. Context - I work with a lot of PDF files, creating/exporting a lot and storing almost everything on Dropbox (for now,…
Windows app - did they remove most of the context menu?
Until very recently, the context menu in File Explorer included things like "Copy Dropbox Link", "View on Dropbox.com", and a couple more. Now those are all gone, and instead there is just one, which I think is new: "Send with Dropbox Transfer". I tried using it instead of my tried-and-true method of just copying the link,…
Syncing different Apple devices. How to achieve updating the iMac?
Recently (over a month ago) I had to swap out the hard drive on my iMac. I thought the new system would automatically sync with dropbox. Now my iPhone, pad and laptop all show updates as of the old system swap out date, which is what the online version of Dropbox also shows. I do 99% of my work on my desktop iMac, so I…
DropBox storage space usage is different than that reported by MacOS
According to my Mac, the two folders I have syncing to DropBox have a combined size of ~9.54 GB. However, my DB account reports that only 8.89 GB are currently used. The DropBox app on my Mac states that all files are up to date. Is there a way to run an audit on the amount of space actually being used? Other cloud…
Dropbox Mac Finder Extension in Monterey 12.4 - incompatible with Google Drive, OneDrive, and others
I'm using both Dropbox and Google Drive for different folders on my Mac. If the finder extension for Google Drive is active, then then Dropbox finder extension fails and the cloud status icons on the Dropbox folders disappear. Likewise if the finder extension for New File Menu (a nice 3rd party Mac utility) is active then…
DropBox app does not appear in the Mac Dock, or in the Nav Bar
On my second MacBook (Ventura OS), there are several things that do not work. Of course, I deleted the old one (which was migrated from my other Mac), and re-downloaded and re-installed DropBox. No help. Here are the issues: 1--When i start the DropBox app from the Applications folder, it simply opens a Finder window with…
"There was a problem completing this request" on my Windows device when I try to log in.
I have recently changed laptop so am trying to add Dropbox to my desktop as before. Every time I log in I get the error "there was a problem completing this request": I have changed my email address, password, restarted my computer multiple times but still no luck. I have tried four different times to install and uninstall…
Copying From DropBox to USB Drive Taking Up Space on C:
I'm attempting to backup a large folder on DropBox by copying it to my USB-connected 4TB Drive This seems like it would take the files directly from DropBox and write them to the USB drive....but I'm noting as the copy progresses, it is taking up space on my C: drive. All files on my DropBox are set to Online-Only. 1) Why…
"Syncing has been disabled due to an error." on the Dropbox desktop app
The new update of DropBox has screwed my computer. It won't sync, and it's taking up all of my disc space so I can't run most of the programs on my computer. "Syncing has been disabled due to an error." WHICH ERROR? And how do I fix it?? I'm on DropBox Pro — so I'm paying for this nonsense.
Uninstall Dropbox App from PC and start over
I recently bought a new Windows 11 desktop. At the same time I upgraded Dropbox to 2T so I could offload some files from the PC. I oved about 250GB to an external SSD. I installed the dropbox app and it suggested setting up a backup. I did that and and identified the folders I set up on the SSD and uploaded the files. At…
moving dropbox files to new hard drive
A new solid state hardrive "drive C" with the Windows 11 OS was installed on my Windows 10 PC. The old disk and dropbox files are still on the old computer as drive "D"....and dropbox cant see them (different path) How do I get dropbox to switch to my new drive and location and start syncing with that???
Stop Dropbox from transferring files from cloud to my hard drive
Hi, I just installed the Dropbox app on an iMac (running Mojave), and I could've sworn that I clicked an option stating that I just want all my files to be stored in the cloud and not on my local hard drive. (I successfully set up Dropbox that way on my MacBook.) But something went wrong here: I noticed that there weren't…
Key Command/Shortcut to "Copy Dropbox Link" from Mac Finder.
I copy download links all day from the Mac Finder. It would be great to assign a key command so that you can highlight a file in your Dropbox via Mac Finder, and press a key command to copy the link instead of right clicking.
Error when copying anything from Dropbox (monterey, 2020 m1 MBP)
Whenever I try to copy a folder from the local Dropbox folder to another folder in my Mac, I get this error: "The operation can’t be completed because an unexpected error occurred (error code -8062)." Does anyone know why this happens? I haven't messes with permissions or anything. Copying from any other folder works…
Time Machine can't find my Dropbox folder.
Hi, Since "new Dropbox" (what a mess !) I don't find Dropbox folder in my Time Machine backup (Mac OS 13.4). Of course it is located in Cloudstorage on my Mac, but I don't find this folder on my Time Machine backup. Can you help ?
Dropbox offline installer keeps popping up
Dropbox offline installer (the .dmg on Mac) keeps popping up. I don't know why I even got the dropbox offline installer -- I have dropbox installed, and updates usually would be handled online? The question is what to do with it. Should I run it? Why? And would it mess up my dropbox installation? Should I ignore it? The…
How to ensure a file (or folder) is held on both my computer hard drive and in Dropbox?
Ive checked DB help and community and cannot discover how to keep a MS word file in DB and on my computer hard drive. I'm told I have to sync it but cannot discover how. I'm running OSX Ventura 13.4 on a MacBook. Maybe these don't support what I want. Thanks for any help.
Menu bar icon not appearing
I used to be a Basic member but am now a member of a Family Plan. I am not able to get the Dropbox icon on my menu bar on a new Mac - Monterey 12.01. I have quit and trashed the application and have reinstalled a couple of times, but nothing. I can't for the life of me get the icon on my Menu Bar. Does the Menu Bar have a…
not syncing on high sierra classic mac pro
i'm on high sierra with a classic mac pro and a wired (and wifi connection) and i'm having a problem here i haven't been able solve and i am about to have my second local tech over to try to diagnose. dropbox has not been syncing. it seems stuck at about 180 or 280 odd files. i have logged off and logged back into dropbox.…
Is it possible to edit contents of uploaded zipped file?
I have a series of large 1-2 GB zipped files already uploaded to my Dropbox. I need to update only one small file within each of the larger zipped files. Is it possible to delete and add a new file within this already uploaded zipped file on the web version of Dropbox? If this is possible, it would save me save days of…
Reinstalling Dropbox App and retaining D drive location for Dropbox folder
I recently had to reinstall Windows 10 on a desktop. I had the Dropbox folder installed on my D drive, which is a separate physical drive (not a partition) from my C drive. The Dropbox app was installed on C, which was reformatted as part of the reinstallation, so I lost the Dropbox app. Since the W10 reinstallation did…
The content look different on different computers.
during the last 2-3 months my dropbox content look different from my 3 computers , some maps do not exist , It is a real mess! What can I do? I have been trying to delete files and maps but nothing works.
Changes made in a shared excel document are only saved locally but cannot be seen by others.
Hi! I have just bought a new MacBook Air and have a new problem using my Dropbox. My siblings and I share an excel file that we all regularly make changes in. I have never had this problem before with my old MacBook Pro but with this new laptop, my changes are saved to my MacBook but cannot be seen by my siblings. Any…
Incorrect data transfer prediction
Hi everyone, I'm moving hundreds of gigabytes to DropBox. However, from what I see on the top bar of DropBox on my Mac, the calculation of the amount of data to move is happening slowly. To clarify, I have been seeing roughly the same time estimate for completion since this afternoon. However, it's like DropBox keeps…
Change Dropbox Backup location/name (macOS)
Hello, I'm trying to get my Dropbox backups synchronized and more sensibly labeled. As I connect more computers they get various names attributed to the "Backup Folders" that are created in Dropbox. At times these names are either a bit ambiguous "Mac (5)" or lose their original meaning (Macbook Pro 13 ..... MacBook Pro…
Can't open Dropbox folder with Explorer (Windows 10)
I have been using DB for several years without problem. Today I find I cannot open folders in my Dropbox folder on my C: drive with Explorer. I can see them if I use the web app. I have rebooted and reinstalled the program, to no avail. If I click on it, I get the hourglass, which will not stop unless I forcibly close it…
DropBox not updating/syncing with 1Password
i am using a stand alone version of 1Password....it syncs/updates perfectly with a dropbox file to my iMac but it will now no longer update/sync with the same version of 1Password on my Macbook air i have gone through the trusted steps i have used successfully in the past to delete data on 1Password and re-sync but that…
Beta Build 178.3.4678
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…

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