Desktop

Mac OSX file / folder sizes vs web file / folder sizes
The filesizes and folder sizes do not match between the web interface and the Finder. This makes it super tough to ensure that all files and folders are in sync... My use case is I have previously stopped synchronizing some folders on my computer with an earlier version of Dropbox, and they exist both online and on my…
Excel file macros do not work in shared Dropbox folder.
I have an excel spreadsheet on my desktop computer that uses macros in order to automatically sort my tenants. When i upload this spreadsheet into a shared file folder with my partners, the macros no longer work and the file is not automatically sorting. What is going on. Why does it disable macros?
Why did my custom icon change?
Hi guys, I use several computers all linked via DropBox Professional. I like to allocate Custom Icons to my Excel workbooks. This helps me to distinguish between them easily when they are on my PathFinder Toolbar. I noticed that when the workbooks are synchronised, the receiving machine often exhibits a removal of the…
Beta Build 181.3.5643
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
online-only not sticking / grey x / desktop client activity
OS: Win 10 19045.3324 Client: 180.4.4912 Plan: Team/Pro trial thing I'm adding dropbox as another cloud storage provider next to google workplace and a few others. I can appreciate that dropbox might work differently from google drive so my comparison may be put into context by knowledgeable people here. anyhow, here's…
Downgraded from File Provider after signing out then back in to the app
Upgraded!!! my Dropbox installation on my work M1 MacBook Pro to the File Provider version, the app had a Beta badge in the top left which was downloaded from the link on the DropBox website. So far so good, the folder structure was replicated in the cloudstorage folder in the library, however there were no files or…
Lost file that was previously syncing to Dropbox
First of, I hope this is in the right category. I use an App called Scrivener on my Macbook for a big project. The app stores all the data in a *.scriv file (size about 1,5 GB). The location of that file is in my dropbox folder. I open and save the file (only) there. This dropbox folder gets synced among 3 devices: My Main…
Trying to copy a folder from an external drive to Dropbox, but get error about the disk space.
Hi all, I have just upgraded to Dropbox with 2 TB of storage. I am trying to copy a folder of 76.62 GB from an external hard drive to Dropbox which has 1.84 GB in it. I am getting the message: Not enough disk space to copy...Aditional 2 GB of disk space his required to copy this file. You can manage disk space by removing…
Screenshots going to Dropbox-How to change to Photos-Screenshots. How to access Prefererences?
Could not find my screenshots under Pictures-Screenshots. Eventually found them in Dropbox. Checked Hep and Community support and cannot find the solution to have them stay in my files on the computer. Saw someone accessed Preferences, but I have not found out how to do this. Help is appreciated. Also how does one contact…
New Mac Ventura Update - Online/Offline Files Not Syncing
I've recently updated to the v.167.4.4719 version of Dropbox which now changes the location of where your dropbox is located and also changes the way the icons represent what is downloaded online/offline. The issues I'm having are as follows and I wanted to see if anyone else was experiencing this and worked out a way to…
Dropbox app menu cut off from bottom of the display in Windows
Very frustrating, especially since there is no 'open in app' anymore, it's all forced through windows explorer. Longtime dropbox PC user. Here's the gist: I click the dropbox Icon in the system notifications area, to open the dropbox interface. (Since, again, there is no native app). The "pause/resume synch" button is at…
macOS on File Provider - Identify non-supported files
On the Dropbox sync page in the Dropbox for macOS on File Provider there is the statement that: "You are not eligible for the updated Derobox for macOS on File Provider at this time. Your Dropbox folder contains some file types that are not supported." How do I find out what files these are and where they are? I appear to…
Updates on Backup Beta — When/if does it become a permanent feature, or any known issues?
I'm a longtime Dropbox user, went thru the process of the legacy backup solution on my primary Windows 10 pc, and after initial problems it has been stable for literally years now. However, for other computers in my household I would rather avoid creating a non-standard pc, i.e. leave the system files (documents, desktop,…
Online-only and available offline file options do not appear
Hello I'm getting different online offline file options from other colleagues on a shared company account. I get the option to make a file offline, but then I'm unable to get an option to return file to online? When I go preferences under Sync on my account settings, there seems to be a missing top section in the panel…
Dropbox crashing randomly when clicking on it in file explorer
We have a user that is having a problematic issue with Dropbox installed on his Windows PC. When he accesses it through file explorer it will randomly crash and then close dropbox. There is no error that shows and there are no logs in either the Appdata or program files dropbox folder. We did some basic checks on windows…
Desktop is stuck syncing hundreds of files
Hello – I just turned on one of my laptops that had been powered off for about 2 months. Like all of my computers is connected to my Dropbox account. When the computer started up, Dropbox started to “sync” all the file changes for the past 2 months. It started out with a count of over 3000 files to be downloaded and over a…
Entire Dropbox duplicated with ·_ preceding the duplicate; Needing to delete all the ·_ duplicates
I recently had my computor worked on and when I reconnected it to Dropbox all my files, in all Dropbox accounts I am involved with and linked to duplicated every file with ·_ preceding the duplicate. These duplicates are corrupted/do not open. How do I delete several thousand files at the same time, without needing to go…
Beta Build 181.3.5613
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
Dropbox sync never finishes: MacOS Monterey 12.6 onwards, Dropbox 176.4.5108
Hi, My Dropbox keeps on syncing 6825 files since months ago, I tried removing and reinstalling Dropbox, no luck. It is not responsive and not usable, I checked similar problems on this forum, none of them helped. I appreciate advice. Thanks
"Make online only" option is missing, but "make available offline" option is available
Hi, I am struggling to make files "online only" on my laptop running in Windows 11 Pro (Version 10.0.22000 Build 22000). I have tried installing the Dropbox App with (with help from IT department) and without admin rights, both leading to the same issue that I am required to sync selected folders in my Dropbox Plus…
Dropbox Backup has my Movies, Music, and Downloads folders on my Mac so no iCloud backup?
Hello, I'm on MacOS. At some point, I turned on backing up movies and music and download folders in the Dropbox desktop app preferences. So now that I'm looking things over, it appears that Dropbox moved those three folders into the main Dropbox folder in Finder. Therefore, those three folders are no longer being synced…
Lost ownership of folder
Hi: I have several folders in my dropbox (I'm the owner of some and can edit others). Now I (accidentally) moved a folder for which I am the owner into a folder for which I only have edit privileges. When I moved the folder back to its original place, I discovered that I am no longer the owner (I can still edit the folder,…
How Do I Clear the List of "Sync Issues" after I have resolved the issues?
How Do I Clear the List of "Sync Issues" after I have resolved the issues? There is no way to check them off as completed, and there is no way to delete them (at least that I can find!). That means that even after I manually resolve the sync issues, I can't clear that list. And, when I come back and look for new issues…
Camera upload not working following update. Nothing happens.
Hello, today Dropbox seems to have updated some new feature. Following that, the camera upload from my iPhone, which previous worked automatically when connected to my laptop, does not upload photos anymore. I have checked all settings, both on the Dropbox on the laptop and the Dropbox on the iPhone. Have quit the apps few…
Trick DB into ReFS support?
I run a small(ish), high-performance dedicated file server for my small business. I'm switching the filesystem to ReFS for - among other things - its native support for SSD-accelerated tiered storage. Dropbox doesn't support ReFS yet, so I'm wondering if there's a way to cheat the system somehow. Put it on a dedicated NTFS…
Dropbox App Stuck in Starting Loop
For the past few days, my dropbox desktop app is stuck on this screen. I've tried doing disk utility to my drive, uninstalling and reinstalling the app, etc. I am still able to access everything synced through my Finder, but there hasn't been any new syncing since this problem arrose.
Accidentally copied my whole Dropbox and now can't delete
I accidentally copied over my Dropbox folder onto a new external drive, and now, no matter what I do, I can't delete it. I've even set a new location for my Dropbox, in an attempt to disconnect it from the copied folder, but the old folder keeps reappearing and repopulating with 650GBs of dropbox files. I don't want to…
Backup EVERYTHING to external hard drive on Mac
I have a professional account with about 2TB of data that includes folders on my iMac and online-only folders as well. I want to backup ALL of this information to an external hard drive and need some help/advice please. Clearly, DB does not include a feature to do this (which is completely unsatisfactory). Additionally,…
Can Dropbox handle git repostories? ONLY as a secondary backup?
Hello, I have a script that copies my git repositories into Dropbox every 10 minutes. It only copies modified files. This includes .git subfolders folders as well as my code files. In total this is a 6 Gb directory with around 20,000 files. Is this okay? To be clear, I am not not hosting a .git repository on Dropbox, nor…
Tagging directly using File Explorer, but some files get an unspecified error, while others don't.
Hello, The company I work for uses Dropbox to share a lot of photos with each other, however, we have implemented a tagging system that is based in file explorer (we don't use the dropbox tagging at the moment). Usually, this works pretty well - when I tag something saved in dropbox (but still tagged via file explorer), my…

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