Desktop

Still uploading... but also saying the files have uploaded
Hi there, Update: Dropbox has now decided that the second file is uploaded and the other one is still going. Which is ... OK, but it should really not make stuff up half-way through the process. I'll keep monitoring and report back once the big file is properly online. OK, first problem with Dropbox encountered already,…
Can't find recent photographs and videos on my MacBook Pro
Out of the blue my photo and video library has disappeared from my dropbox on MacBook Pro. I get the last three months (Aug/July/June) and nothing more. I need to have constant access to my library of photos but they seemed to have disappeared. All the photos are there on my iPad and Samsung phone but not on my MacBook Pro…
File path is too long, now I can't open my Excel file
why my dropbox file is not being opened and prompting the error "Cannot open the file because the full path of the file is too long. Please keep the full path less than 218 characters." whereas the full path is only 151 characters?
Unable to copy from a Dropbox only folder to my laptop - error code 0x80070780
Hi, I have an archive which exists on Dropbox only (so not a backup synchronized with my PC). When I now try to copy anything from this Dropbox folder to the laptop, I get error code 0x80070780 and the copy fails. I have already rebooted, and run SFC. The PC has Windows 11. How do I solve this?
Vault in Windows File Explorer
I created Vault folder on dropbox.com. But it has been more than a week but I don't see Vault folder in Windows 10 File Explorer. Is there some setting necessary for the Vault folder to be visible on the Windows PC? I am using Windows 10.
How can I add the Dropbox icon to the toolbar on Mac device?
I recently set up Dropbox with the new location, as per Dropbox instructions. Seems fine. But I can't figure out how to return the Dropbox Icon to my toolbar. MacBook Air running Ventura
Notifications about beta
How many times do I have to click "no thanks" before Dropbox stops asking me to try the beta by adding a huge red bubble to my menu bar icon?
Windows 10 Protected Folder Access
Hi, i have dropbox installed and have noticed i have recently started seeing Windows 10 Protected Folder Access Blocked alerts for Dropbox.exe tryign to access the Music and Documnets folders in my profile even though i have not setup these fodlers for synicng and do not have the Backups feature enabled? Could someone…
Unable to Link App to my Account in Linux
I am trying to install the Dropbox app on my PC which is running Fedora workstation 38. The installation worked fine on my laptop, which is running the same version of Fedora, but on my PC I keep getting the following: I am on the Dropbox Plus plan, and I only have my account linked to two other devices. I have tried the…
Rounded gray icon in new macOS file provider
Hi, I'm using the latest version of Dropbox in macOS Ventura 13.5, new mac mini m2, clean dropbox install, i decided to try the new file provider integration and the syncing has ended correctly, there's just one folder with one gray circle at the left of the folder name. PLEASE Note: this is not a tag, if I add a tag then…
Cannot log in because browser cannot be updated
Good Morning, I have recently been loaned a 2011 Macbook Pro from a family member. The laptop had not been used in several years. The OS was Sierra. Dropbox was installed but didn't work. I got a message that the minimum OS requirement is High Sierra. I upgraded to High Sierra. Dropbox still does not work because the…
How can I make my files available offline?
Goodday, Since today I can not enter my files when offline. All folders and files have a cloud-with-download-icon. How can I make my files accesible when offline? Thanks for support. Patrick
I want to remove my files from Dropbox
can someone please advise how i can lodge an official complaint to dropbox , as i am getting no satisfaction via the chat option
Beta Build 180.3.4837
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
All of my Dropbox personal files now within a team folder
Hello, This evening I accepted an invite to what I thought was a shared folder from a colleague. Worryingly, my Personal files now exist within this team folder. I'm worried that others may be able to see my personal files (I have a dropbox Personal account) and furthermore I can't exit the team. I just want my personal…
An Issue With Hazel and Dropbox
Hi everyone, I'm facing an issue with Dropbox and Hazel. A week ago, I bought a new Mac with the Ventura operating system. The old Mac was running on Catalina. Now, since Dropbox changed the location of its files on Mac from ~/Documents to ~/Cloudstorage, Hazel is unable to copy or move the files stored in Dropbox. It…
How to stop Dropbox Backup from old Mac without deleting backup folder from Dropbox account?
Hi. I'm using MacBook (OS High Sierra) and have been enable Dropbox Backup for this mac. Now that I have a new mac and want to delete everything from this old Mac to give away. I did go to Preference > Manage Backups > Uncheck the boxes from backup folders, but it says all the backups will be deleted. My question is how do…
I can't open my files on my Mac
I can't open any of my Dropbox files. My Mac was recently upgraded to Catalina and I wonder if that is part of the problem. However, until this morning, I was able to view my Dropbox files
Beta Build 180.3.4745
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
On Mac Unable to backup an external drive. No pop-up.
Hi I'm on Mac, and I need to backup my external drive. and I can't find a way for the dropbox app to "see" the external drive! 1) when I first setup that drive, there was an auto massage from Dropbox if I want to add it to back up. I clicked No, as I was still setting setting up that drive. 2) Now I need to back that drive…
Image dimensions no longer showing on my mac
Since updating to the new dropbox, image dimensions are no longer showing for dropbox images only. Under the image, the 2 lines used to be the filename on the first line and image dimensions on the second line. Now the second line says "available offline", which is useless information as there is a green check on the…
Sync Issues
I am using WIN 10, but it is failing to sync. The taskbar item is missing from taskbar (even though the setting say it should be appearing. The status is Dropbox 178.4.4811 Syncing. However according to control panel the version i am using is 179.4.4917 Whenever i try to open Dropbox from the start menu, it fail to open. I…
How do I resume an interrupted upload on the website?
if i upload large files to my dropbox account and my laptop goes to sleep the upload is interrupted. how do i resume the upload without beginning the process again?
Dropbox uses too much internet & data. What can I do?
Hi, I just started up my laptop and connected it to my phone's wifi hotspot. My laptop instantly started using an insane amount of data (I'm talking 500MB in 10 minutes). Upon further inspection my data usage report shows that ''dropbox update'' is using all this data. I tried temporarily disabling synchronization but that…
Unusual data/bandwidth usage and storage
We currently have two laptops running Dropbox and sharing the same folder. The first laptop is a Mac running Monterey 12.4. This computer shows the shared file as being 60.15gb and using 3.6% of storage allowance. Monitoring data usage for an hour showed that dropbox used approximately 2.2mB The second laptop is a running…
Unlimited storage, backups and large files
Hi Guys, I have a question about the use of Dropbox. We now use Google Drive to sync and backup our computers. We are a video company with a lot of large video files to sync current projects and backup old projects which don't have to be on our computers anymore. Google changed policy for unlimited space, we need to…
Desktop app not installing on Windows 10
After years, Dropbox on PC has stopped working. It didn't start so I uninstalled to try reinstalling. The uninstaller didn't work, I had to use IO Bit uninstaller. Now I can't install Dropbox Desktop anymore, even with the installer off line. I get the error "Installation failed. The Dropbox installer did not start.
Desktop App won't sync PDF files
Starting last Saturday (07/15/23) the desktop app running in Windows 11 will not sync PDF files. My DOCM files sync, but the PDFs won't sync. I can copy them from my hard drive to the cloud using the Dropbox web site, but not with the desktop app. The only way I can get the files to sync is to uninstall the desktop app and…
How to open word desktop in the online version
I open my document in microsoft word online version of Dropbox and I would like to edit it using my desktop app. How can I do this? There is no function for opening it in word desktop version.
How to upload to Dropbox, without using up local disk space?
How to upload to Dropbox, without using up local disk space?

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