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Unable to Link App to my Account in Linux
I am trying to install the Dropbox app on my PC which is running Fedora workstation 38. The installation worked fine on my laptop, which is running the same version of Fedora, but on my PC I keep getting the following: I am on the Dropbox Plus plan, and I only have my account linked to two other devices. I have tried the…
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Rounded gray icon in new macOS file provider
Hi, I'm using the latest version of Dropbox in macOS Ventura 13.5, new mac mini m2, clean dropbox install, i decided to try the new file provider integration and the syncing has ended correctly, there's just one folder with one gray circle at the left of the folder name. PLEASE Note: this is not a tag, if I add a tag then…
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Cannot log in because browser cannot be updated
Good Morning, I have recently been loaned a 2011 Macbook Pro from a family member. The laptop had not been used in several years. The OS was Sierra. Dropbox was installed but didn't work. I got a message that the minimum OS requirement is High Sierra. I upgraded to High Sierra. Dropbox still does not work because the…
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How can I make my files available offline?
Goodday, Since today I can not enter my files when offline. All folders and files have a cloud-with-download-icon. How can I make my files accesible when offline? Thanks for support. Patrick
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I want to remove my files from Dropbox
can someone please advise how i can lodge an official complaint to dropbox , as i am getting no satisfaction via the chat option
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Beta Build 180.3.4837
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
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All of my Dropbox personal files now within a team folder
Hello, This evening I accepted an invite to what I thought was a shared folder from a colleague. Worryingly, my Personal files now exist within this team folder. I'm worried that others may be able to see my personal files (I have a dropbox Personal account) and furthermore I can't exit the team. I just want my personal…
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An Issue With Hazel and Dropbox
Hi everyone, I'm facing an issue with Dropbox and Hazel. A week ago, I bought a new Mac with the Ventura operating system. The old Mac was running on Catalina. Now, since Dropbox changed the location of its files on Mac from ~/Documents to ~/Cloudstorage, Hazel is unable to copy or move the files stored in Dropbox. It…
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How to stop Dropbox Backup from old Mac without deleting backup folder from Dropbox account?
Hi. I'm using MacBook (OS High Sierra) and have been enable Dropbox Backup for this mac. Now that I have a new mac and want to delete everything from this old Mac to give away. I did go to Preference > Manage Backups > Uncheck the boxes from backup folders, but it says all the backups will be deleted. My question is how do…
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I can't open my files on my Mac
I can't open any of my Dropbox files. My Mac was recently upgraded to Catalina and I wonder if that is part of the problem. However, until this morning, I was able to view my Dropbox files
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Beta Build 180.3.4745
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
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On Mac Unable to backup an external drive. No pop-up.
Hi I'm on Mac, and I need to backup my external drive. and I can't find a way for the dropbox app to "see" the external drive! 1) when I first setup that drive, there was an auto massage from Dropbox if I want to add it to back up. I clicked No, as I was still setting setting up that drive. 2) Now I need to back that drive…
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Image dimensions no longer showing on my mac
Since updating to the new dropbox, image dimensions are no longer showing for dropbox images only. Under the image, the 2 lines used to be the filename on the first line and image dimensions on the second line. Now the second line says "available offline", which is useless information as there is a green check on the…
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Sync Issues
I am using WIN 10, but it is failing to sync. The taskbar item is missing from taskbar (even though the setting say it should be appearing. The status is Dropbox 178.4.4811 Syncing. However according to control panel the version i am using is 179.4.4917 Whenever i try to open Dropbox from the start menu, it fail to open. I…
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How do I resume an interrupted upload on the website?
if i upload large files to my dropbox account and my laptop goes to sleep the upload is interrupted. how do i resume the upload without beginning the process again?
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Dropbox uses too much internet & data. What can I do?
Hi, I just started up my laptop and connected it to my phone's wifi hotspot. My laptop instantly started using an insane amount of data (I'm talking 500MB in 10 minutes). Upon further inspection my data usage report shows that ''dropbox update'' is using all this data. I tried temporarily disabling synchronization but that…
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Unusual data/bandwidth usage and storage
We currently have two laptops running Dropbox and sharing the same folder. The first laptop is a Mac running Monterey 12.4. This computer shows the shared file as being 60.15gb and using 3.6% of storage allowance. Monitoring data usage for an hour showed that dropbox used approximately 2.2mB The second laptop is a running…
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Unlimited storage, backups and large files
Hi Guys, I have a question about the use of Dropbox. We now use Google Drive to sync and backup our computers. We are a video company with a lot of large video files to sync current projects and backup old projects which don't have to be on our computers anymore. Google changed policy for unlimited space, we need to…
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Desktop app not installing on Windows 10
After years, Dropbox on PC has stopped working. It didn't start so I uninstalled to try reinstalling. The uninstaller didn't work, I had to use IO Bit uninstaller. Now I can't install Dropbox Desktop anymore, even with the installer off line. I get the error "Installation failed. The Dropbox installer did not start.
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Desktop App won't sync PDF files
Starting last Saturday (07/15/23) the desktop app running in Windows 11 will not sync PDF files. My DOCM files sync, but the PDFs won't sync. I can copy them from my hard drive to the cloud using the Dropbox web site, but not with the desktop app. The only way I can get the files to sync is to uninstall the desktop app and…
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How to open word desktop in the online version
I open my document in microsoft word online version of Dropbox and I would like to edit it using my desktop app. How can I do this? There is no function for opening it in word desktop version.
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How to upload to Dropbox, without using up local disk space?
How to upload to Dropbox, without using up local disk space?
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Can't use Final Cut Pro on File Provider
Dropbox is migrating to the (relatively) new FileProvider API. They say Apple doesn’t allow Final Cut Pro libraries to be uploaded to cloud services. Anybody knows why Apple doesn’t allow it and if there is a workaround to upload those library’s? Would it be advised to migrate? I use final cut every so ofter for some hobby…
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Recently added files and folders are not showing on other users computers.
Hi, I'm sharing dropbox with my work colleagues. Dropbox is in the network folder and is being shared on the work network. We're all on Windows 11. Everything has been working fine until recently when it seems we are not seeing each other's updates on files and folders since the beginning of July. Below is some screenshots…
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Move folder option is not available
End users can't move files or folders. One of the folders is private, but no option to share other than via link. Want to move folders to the root of the company directory and share out with specific users.
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My app's stuck on Starting...
Hi. If you look back, I was here in April asking these same questions. The problem was never resolved, I just resigned myself to using Dropbox online instead of the App, The problem is only on my Windows 10 laptop which I reset in April (Dropbox was working fine on it before the reset). I have two other PCs, a W10 and a…
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Aliases on Mac
Dropbox 178.4.4811, MacOS Ventura I upgraded Dropbox to use File Provider, so the Dropbox folder now lives in ~/Library/CloudServices. Aliases no longer work. 1. If I create an alias to a folder (actually, to a package) in Dropbox by right-clicking and selecting "Make alias", the alias appears with the correct icon, but…
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Dropbox for windows crashes after launch
Hello! I tried reinstalling dropbox, tried advanced reinstalling. This does not help. I try load Dropbox 178.4.4811 Offline Installer.x64.exe - not help Hello! I tried reinstalling dropbox, tried advanced reinstalling. This does not help. I try load Dropbox 178.4.4811 Offline Installer.x64.exe - not help After start DB i…
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Unexpectedly syncing an enormous amount of files and constant crashing
TL;DR - Many files seem to be indexing for no reason, some seem to be downloading locally, dropbox app is crashing every 5 minutes, I've tried most of the troubleshooting techniques, and have no solution for what I'm facing here. For the past week or so, Dropbox has been indexing in excess of 20,000 files without any user…
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Stable Build 179.4.4985
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…