Desktop

DB doesn't see the external hard drive on Mac
Hallo everybody. I'd like to try the new "Back up an external hard drive to Dropbox" feature, which I understand was added in August 2021, because I would like to synchronize on DB some files that I have no interest in keeping on my computer in order to share them but also to have a backup always available even on the…
Keyboard shortcuts for Dropbox App
The Dropbox app appears to have very few keyboard shortcuts. Is there a keyboard shortcut for entering the Search box of the Dropbox app? If not, is there a way to custom code a shortcut to the search function? Are there plans for adding keyboard shortcut support to the Dropbox app?
Desktop, Downloads and Document folders have disappeared on macbook after uninstalling dropbox
Hi all, I recently moved all my files in Desktop, Downloads and Document folders to iCloud to back them up before uninstalling dropbox. As soon as I uninstalled dropbox, these folders have disappeared on macbook, only their alias exist on the macbook. When I look at the same folders in iCloud, it is empty. Perhaps I didn't…
Sorting in the 'Photos' page
I have noticed that the 'Photos' view function in the Dropbox browser and IOS app automatically sorts by using metadata. I suspect it uses "creation date" to group the photos into months or years for viewing. I have a lot of old photos, where metadata is not available or just wrong. However, the filenames are correct. The…
Dropbox Synced all my files, and getting an error when trying to move them out
Dropbox has synched all of my files onto my hard drive and now my available disk space is critically low. I've tried moving the files to an external drive but the files all have a grey X on them and when I try to move them I get an error message: "An unexpected error is keeping you from moving the file. If you continue to…
How to Stop Dropbox from Changing my Right Click Menu in Pictures Folders
This drives me nuts and the only way I can overcome the many unwanted Dropbox options in the Windows 11 right click menu is to kill Dropbox in the task manager. Then I get a normal menu with the regular options I actually find useful. I particularly miss "Open With" and running Dropbox eliminates it. Killing Dropbox…
Beta Build 180.3.4871
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
Online files not syncing to offline.
I have my account set so that ALL online files are synced. There are still some files I can ONLY see online. I am not the owner of those files but can access them online. How do I ensure that ALL online files are properly mirrored offline? p.s. I have sufficient storage now, but didn't before. I thought that upgrading…
Copy file names within a folder
I am unable to copy multiple file names as text. I need to export file names from Dropbox.
Better upload monitoring
Hi all, First off, I do think Dropbox does better than most on monitoring, but a few changes would be good: * Dedicated box for showing uploads that STAYS PUT and does not disappear, esp. useful for those of us uploading very large files (like disk images) that take maybe a day to complete. * Make the display of upload…
Dropbox folder size includes backed up files
I have an issue on mac with the way finder calculates the size of my dropbox folder I have about 20gb in the folder but it measures as over 200gb. That would include the folders i have selected as to be backed up online, so now they are counted double. Once on their actual locations, and another time as part of my dropbox…
How Do I Use Dropbox on Windows 11 with a local User account?
When I set up my Windows 11 computer, it created an Administrator Account (called "Owner"). I put the Dropbox folder directly under the C drive instead of under C:/Users/Owner so that it would be accessible to all users on the computer. I just created a local standard account (called "MyUser") that I sign into separately.…
Still uploading... but also saying the files have uploaded
Hi there, Update: Dropbox has now decided that the second file is uploaded and the other one is still going. Which is ... OK, but it should really not make stuff up half-way through the process. I'll keep monitoring and report back once the big file is properly online. OK, first problem with Dropbox encountered already,…
Can't find recent photographs and videos on my MacBook Pro
Out of the blue my photo and video library has disappeared from my dropbox on MacBook Pro. I get the last three months (Aug/July/June) and nothing more. I need to have constant access to my library of photos but they seemed to have disappeared. All the photos are there on my iPad and Samsung phone but not on my MacBook Pro…
File path is too long, now I can't open my Excel file
why my dropbox file is not being opened and prompting the error "Cannot open the file because the full path of the file is too long. Please keep the full path less than 218 characters." whereas the full path is only 151 characters?
Unable to copy from a Dropbox only folder to my laptop - error code 0x80070780
Hi, I have an archive which exists on Dropbox only (so not a backup synchronized with my PC). When I now try to copy anything from this Dropbox folder to the laptop, I get error code 0x80070780 and the copy fails. I have already rebooted, and run SFC. The PC has Windows 11. How do I solve this?
Vault in Windows File Explorer
I created Vault folder on dropbox.com. But it has been more than a week but I don't see Vault folder in Windows 10 File Explorer. Is there some setting necessary for the Vault folder to be visible on the Windows PC? I am using Windows 10.
How can I add the Dropbox icon to the toolbar on Mac device?
I recently set up Dropbox with the new location, as per Dropbox instructions. Seems fine. But I can't figure out how to return the Dropbox Icon to my toolbar. MacBook Air running Ventura
Notifications about beta
How many times do I have to click "no thanks" before Dropbox stops asking me to try the beta by adding a huge red bubble to my menu bar icon?
Windows 10 Protected Folder Access
Hi, i have dropbox installed and have noticed i have recently started seeing Windows 10 Protected Folder Access Blocked alerts for Dropbox.exe tryign to access the Music and Documnets folders in my profile even though i have not setup these fodlers for synicng and do not have the Backups feature enabled? Could someone…
Unable to Link App to my Account in Linux
I am trying to install the Dropbox app on my PC which is running Fedora workstation 38. The installation worked fine on my laptop, which is running the same version of Fedora, but on my PC I keep getting the following: I am on the Dropbox Plus plan, and I only have my account linked to two other devices. I have tried the…
Rounded gray icon in new macOS file provider
Hi, I'm using the latest version of Dropbox in macOS Ventura 13.5, new mac mini m2, clean dropbox install, i decided to try the new file provider integration and the syncing has ended correctly, there's just one folder with one gray circle at the left of the folder name. PLEASE Note: this is not a tag, if I add a tag then…
Cannot log in because browser cannot be updated
Good Morning, I have recently been loaned a 2011 Macbook Pro from a family member. The laptop had not been used in several years. The OS was Sierra. Dropbox was installed but didn't work. I got a message that the minimum OS requirement is High Sierra. I upgraded to High Sierra. Dropbox still does not work because the…
How can I make my files available offline?
Goodday, Since today I can not enter my files when offline. All folders and files have a cloud-with-download-icon. How can I make my files accesible when offline? Thanks for support. Patrick
I want to remove my files from Dropbox
can someone please advise how i can lodge an official complaint to dropbox , as i am getting no satisfaction via the chat option
Beta Build 180.3.4837
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
All of my Dropbox personal files now within a team folder
Hello, This evening I accepted an invite to what I thought was a shared folder from a colleague. Worryingly, my Personal files now exist within this team folder. I'm worried that others may be able to see my personal files (I have a dropbox Personal account) and furthermore I can't exit the team. I just want my personal…
An Issue With Hazel and Dropbox
Hi everyone, I'm facing an issue with Dropbox and Hazel. A week ago, I bought a new Mac with the Ventura operating system. The old Mac was running on Catalina. Now, since Dropbox changed the location of its files on Mac from ~/Documents to ~/Cloudstorage, Hazel is unable to copy or move the files stored in Dropbox. It…
How to stop Dropbox Backup from old Mac without deleting backup folder from Dropbox account?
Hi. I'm using MacBook (OS High Sierra) and have been enable Dropbox Backup for this mac. Now that I have a new mac and want to delete everything from this old Mac to give away. I did go to Preference > Manage Backups > Uncheck the boxes from backup folders, but it says all the backups will be deleted. My question is how do…
I can't open my files on my Mac
I can't open any of my Dropbox files. My Mac was recently upgraded to Catalina and I wonder if that is part of the problem. However, until this morning, I was able to view my Dropbox files

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