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Installation of dropbox.desktop on my linux mint 23.01 failed
When I try to install the provided .deb package the installer fails because I do not have girl.2.gtk installed. But when I try to install it and/or search for it I can find no such reference. Hopefully someone who is familiar with this know the full name of the required package and can respond accordingly. Thanks
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How to access Dropbox preferences in Windows 11
Hi folks, I use Windows 11 and somehow ticked automatic backup of computer files into Dropbox. Tried to change this in preferences but I am not sure how to access Dropbox preferences in Windows 11. Any help as to how to stop automatic back up or accessing preferences is much appreciated. JKJ1
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How to ignore/exclude parent.lock file?
Hi, I'm using Dropbox desktop v186.4.6207 on Windows 11. I keep my Thunderbird mail on Dropbox, which works fine, usually. It can never sync the file 'parent.lock' as this is in use by Thunderbird to prevent corruption of data if I tried to open the email program on two computers, simultaneously. Recently a problem has…
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Dropbox No Longer Launches - macOS Monterey 12.6.1
The internal drive which hosts my Dropbox Folder was nearing capacity, so I stopped syncing via the Dropbox menu. I then selected all the folders that I didn't need downloaded to my computer and selected "Make Online Only". After a moment, I was told that the Dropbox Helper application wasn't responding, and to quit and…
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Huge .dropbox.cache folder on one laptop
Hi, I have a free Dropbox account of 20GB, 50% used. On one of my laptops, Dropbox has a hidden folder ".dropbox.cache", which is huge (420GB) and which I already deleted a few times, but it keeps coming back? I'm using the same Dropbox account on another machine, syncing the same thing, and this folder is peanuts in size…
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Two Personal Dropbox Accounts with different Plans in the same Laptop
Dear Community Support, Newby here. My intent: to have two personal dropbox account: 1st account with basic plan - been using this already and works like a charm. No intent to share. 2nd account will have family plan - files to be shared with fam members. I just created my 2nd account (different email account) in the same…
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Dropbox does not start on system startup (Linux Mint)
I want Dropbox to run always. I tick the little box. "Start Dropbox on system startup" in the "Dropbox Preferences" window and after hitting "Apply" then "OK" the window vanishes. Nevertheless, when I open the window anew, the box is blank. There is a discussion here from five years ago about a bug that had been fixed. Is…
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Dropbox not installed on Windows 7
Hello! I have Windows 7 Ultimate 64 bit and Dropbox won't install. Help solve the problem. Waiting for your reply Dropik
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Dropbox Memory footprint increased after update on FileProvider API CloudStorage
Hi all, On macOS M1 Max Sonoma 14.1, Dropbox used to take 650 MB in the Activity Monitor. My Dropbox folder is 600 GB and has more than 130k files. Now with the recent update on CloudStorage with the new FileProvider API, Dropbox takes 450 MB and an additional DropboxFileProvider takes 2.2 GB of memory Is that a normal…
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error 0x80004002
I've used dropbox for years but today it is a mess. Sent images from my android phone to desktop but they only show up on the webpage not in my library so I can't upload them to a selling website. Tried downloading, installing, updating. Installations seemed to be working but then stopped and now I keep getting the error…
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Add both personal and business DB folders to Windows Explorer
Apologies in advance... I'm certain this topic has been covered in another thread; I just didn't find that thread in all my searching. Feel free to simply point me in the direction of any threads that have covered this query already. I have an existing Dropbox plan under my personal Hotmail creds; it contains family trip…
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How can I stop Dropbox from automatically uploading photos?
Before I had Dropbox on my PC I had a really good utility for downloading photos. Dropbox decided, without my knowledge or approval, to automatically download photos to Dropbox rather than via my preferred (frankly better) utility. How can I change the settings to revert to my desired previous method. I tried the Dropbox…
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Issue with installing the desktop app
Hi Everyone, Has anyone else experienced appalling support service from Dropbox? We've had an issue with the app not installing onto a laptop and we're now at the week and half stage of the issue and counting. (Ticket #22829236: Dropbox Support) We initially got provided with a different installation link which still…
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Dropbox keeps indexing after installation
Hello, I am using Mac OS Sonoma 14.1. I installed Dropbox app on my completely clean computer, logged in, and chose the folders to sync. Then it kept syncing for a long time with no progress. I supposed it might have been be too many files, so then I chose one folder with 1GB. Nothing changed, the folders don't even show…
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The computers of all team members are not syncing
My entire team dropbox is not syncing for any of the members. After restarting all remote users machines the problem still exists. Any issues with dropbox? im stuck as to know how to resolve this.
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Online backup not working
I've chosen 3 folders for online backup, and set my preferences to automatic backups, once per day. I can see the folders online, and they contain all the files from the original upload. However, the automatic daily incremental backup does not work. It gets stuck at 99% and says it's updating 3 files. This message…
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Green Check Marks No Longer Appearing in MacOS Ventura Finder
Hi, I am running MacOS 13.1 on a 2021 M1 MacBook Pro. All of a sudden, several days after I updated to the latest OS version, the blue syncing, and green check marks no longer appear in the finder for my Dropbox Files. According to the menubar icon it is still syncing, and in the web version I think my files are still…
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Real folder size won't show in Finder
Hello, I am looking to resolve an issue I'm just experiencing now for the first time. When I do a command + i to see the size of a dropbox folder on my finder, the finder now just show me the size that the folder take locally. Before I could see the size of the full folder + the local size. For example, I have a folder of…
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Mac Sonoma/conflicted copies and app isn't loading
Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicted copies. The originals were nowhere to be found. I went to the web version and my MacAir and it showed both copies (original…
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How do I download my data?
How can I download my data from the dropbox completely and then delete my account? do I need to contact support?
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Sync Issues "couldn't download. in the file info unselect the locked checkbox"
My dropbox is stuck on a syncing issue on Mac OS Mojave 10.14.6 / Dropbox version v185.4.6054 It shows 97 files left to sync but there is an error that says "couldn't download. unselect the locked checkbox" and just sits there. It gives me an option to go to the folder and "fix" the issue. In finder I select "Get Info" and…
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Help - Issue of uploading photos downloaded to dropbox to nas
Hello, everyone. I'm a Korean user. I'm sorry. I don't know English, so I use a translator, so sentences can be awkward. If you save photos taken with your iPhone 12 to your PC via drop box auto sync, they look normal on your local PC, but if you upload them to Synology NAS, they will corrupt your files. When I upload a…
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Can I prevent *.odt files from opening in Word?
My client uses LibreOffice -- latest build -- (which I applaud, and prefer myself) and both of our machines are set to open *.odt files in LibreWriter, but the web interface says these are Word files and opens in Word for Web by default. This screws up the file something fierce, as Word for Web apparently does not do *.odt…
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Dropbox removed "Save hard drive space automatically"
I thought "smart sync" was so that Dropbox automatically makes files I haven't used in a while online only. I don't see a smart sync option on my M1 Mac (macOS Monterey 12.1), but I have "Make online-only" and "Make available offline" when I right click on a file. But I don't seem to have a smart sync option enabled…
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shared folder will not sync after switch to new computer
Shared folders I moved my client to a new computer, and now none of the folders he shared are syncing correctly.
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Dropbox Badge Doesn't show alert if someone viewing/editing file
Hi there, I really needs help here.. I and the office got the shared folders, but when we opened it, ussually dropbox badge going to show there's also my partner viewing/editing my files.. But recently, the badge doesn't show anything.. I did check on the internet, and theres nothing wrong.. And yeah my Dropbox plan is…
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How do I disable the computer backup feature?
I installed dropbox basic to share some files -but i accidentally set up the backup feature - now it says my storage is full. I don't want any backups on dropbox. How do I free up space? It won't allow me to move the files off of dropbox storage unless I upgrade
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How can I check the size of each single folder or few files together?
Hi All, Is there any way how to check size of the folder or even several selected files together via web browser?
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Error 0x80070780 when copying a file out of Dropbox folder even with Dropbox uninstalled
I have just got a new Windows 11 laptop and was trying to move files to it and re-organise and everything has gone wrong. The standard folders of Documents, Pictures, Music and Video are now either inaccessible or have duplicates else where. I am trying to copy a file from under the Dropbox folder to a folder outside…
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Getting Dropbox Backup to work on my machine
I've got a desktop PC running Windows 10. I've had a free Dropbox account for some time which I've accessed solely through the web. Recently I've upgraded to the 2TB option as I want to use Dropbox to back up my documents. I've downloaded the Dropbox app. An added complication here is that I have 2 drives - the C drive is…