Desktop

If I can create unlimited folders & sub folders, why is there a pathway limit of 260 characters?
I’ve been using dropbox pretty much since it launched, and 2023 is the first time i’ve started to encounter this issue of pathway characters being too long. I have always used dropbox as an extension of the way I think, which is to have my work set out in easy to identify folders, and sub folders. I’ve never had this…
Notification Badge in Menubar Icon - How Do I Make It Go Away?
Hi. I'm running Dropbox v121.4.4267 on Mac OS High Sierra. I don't if something happened with an automatic update. Now, I'm getting something I haven't seen before. I, suddenly, have a red badge on the icon in my menubar and I don't know why it's there. I can't figure out how to make it go away. I don't have any…
How can I sync a specific folder to my Dropbox account?
I don't know if I'm missing something in plain sight, but what I want to do is select a folder on my Mac to sync onto Dropbox. What I don't want, is to selective sync that folder and then not see the other items that were in my Dropbox folder previously. I found on the web how to go that route which isn't really what I'm…
Is there anyway to hide online-only files in Mac finder?
Hi there. I only have a few select files and folders I use offline, active projects and whatnot. Is it possible to completely hide the online-only files that are still visible in my MacOS finder? I know they're not taking up space, but it's a bit of a mess to navigate, and by "a bit" i mean "very". There's really no need…
What is the red-circled number "1" on my menu's Dropbox logo supposed to mean?
I'm not sure what category this question belongs in, but I'm flummoxed by this little red number "1" that appears on the Dropbox icon in my menu bar. Normally that means "1 message waiting", but I can't figure out where to look for such a message. What does it mean? And if it's "message waiting", where? Message Waiting?
“manage hard drive space" feature missing from Plus account
Is the "manage hard drive space" feature available for only certain accounts? I have DB Plus for my personal files and can't access the tool, but I CAN access the tool when switching to my work account that's on an advanced plan. Currently running this beta build + would loooove being able to access that feature. TY!
Beta Build 188.3.6132
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Updated overquota message with info and links on various upgrade plans. Fixed in this update: * Improved error handling for Manage hard drive space feature. * Windows…
Cannot access my desktop
Hi! I have a mac. One day I came on and all my desktop icons disapeered. Once I went to finder>desktop it said that I no longer had permission to access this. After lengthly conversations with Apple- they said that this was due to a third party cloud service such as google drive or dropbox. Upon some investigation I saw…
Folders appearing on dropbox app but files are missing.
Hi, I have folders and files being shared with me but on my drop box app only the folders appear. Syncing is up to date, in selective sync all available folders are selected (no option for those files), the files are named correctly and other members of my team are able to see them. I have uninstalled and reinstalled, the…
How to free up space with online and offline file options
Storing and saving your files is important, and making sure your files are available where you need them can help with that. So, let’s figure out if you need to have your files available online or offline. Why should I make my Dropbox files available offline? Whatever device you’re using with Dropbox, whether it’s a…
Be able to see sizes For Online Only files on MacOS.
On the new operating systems for MAC, you cant see file sizes on files or folders that are set to online only. In past MAC operating systems, this function was so helpful to see the file sizes. Now once you download files from desktop app and re-save them as online only, file size says zero. This completely makes the…
Backing up 2 phones and linking them. Do I need a Family plan?
Currently I have the Dropbox Plus Plan and have my iPhone automatically uploading all my photos. I want to start backing up my wife’s phone as well. Do I just download the app on her phone and link it to the account? Or do I need to get the Family Plan to have both of our phone upload automatically?
mancata sincronizzazione su windows / no synchronization on windows
Da 3 giorni dropbox desktop su windows non sincronizza i file. potete aiutarmi? grazie -------------- Dropbox desktop on windows hasn't synced files for 3 days. can you help me? Thank you
Dropbox error- Couldn't start dropbox
Hello, I keep getting these massage and couldn't start dropbox. I tired many suggestions from dropbox community and google search and can't solve the problem. Maybe one of you could help. The error file I get: bn.BUILD_KEY: Dropbox bn.VERSION: 187.4.5691 bn.constants.WINDOWS_SHELL_EXT_VERSION: 67 bn.is_frozen: True…
'That didn't work for some reason' message
I have read other post here and tried EVERYTHING suggested and I'm getting beyond frustrated. I get the 'That didn't work for some reason message with the picture of the dog. After Windows did an update a month ago, I can't open links anymore. I am the only one in a group of 56 people that's having trouble opening the…
Dropbox Folders update on the new Business layout
Hello everyone, On 18 November Dropbox (v.187.4.5691) received a significant update to its folder structure. For several hours it was doing the accounting update, with a bunch of constraints in between (do sign-out and sign-in again to synchronize 17TB again, disabling permissions to access folders that were as read-only,…
Dropbox won’t install on Windows 11
Hi, I have just got a new pc. I am trying to install Dropbox so all my files can download and Dropbox won’t continue after I have input the six digit code Dropbox sends me. I’m at my wits end. I have no idea what to do and I can’t get any support from Dropbox until Monday. Can anyone help? I press the continue button but…
Where to download older versions of Dropbox for Linux ?
Hi there, Does anyone know where I could get an older version of dropbox-lnx.x86_64 please ? I need it older than 125.4.3473 I am trying to run dropbox headless on a Red Hat Enterprise Linux 7.9 box and I get: /home/<username>/.dropbox-dist/dropbox-lnx.x86_64-125.4.3474/dropbox: /lib64/libc.so.6: version `GLIBC_2.18' not…
"Not enough free disk space" But I have 4TB available on my Mac.
Hello!! I'm using Dropbox for work, and for the last few months I've been trying to download multiple video files we have in our Dropbox to be available offline, however, Dropbox is constantly telling me I don't have enough disk space, when I do. As you can see in the screenshots, I have 4TB available on my hard drive. The…
Can't get webform to Support to submit + no Dropbox files will open
Hello - I don't know which topic this should come under so I'm asking here. I cannot get the webform to submit to Support on either of my browsers. I want to ask about files not opening on a new MacBook Pro in any dropbox location. thanks in advance Alexa
Can I select files for Dropbox NOT to sync?
Dropbox syncs my photos on my HP Envy and it takes up too much storage. Can I select for it to not to sync photos without deleting my photos folder?
How to remove the Dropbox icon from the system tray.
How can I hide the Dropbox icon in the system tray on Windows 11? This icon is pure marketing. The Windows setting shows this icon as off, but Dropbox overrides the customer's preference. This is really annoying.
Switching account in Windows app
I am using Windows Dropbox app with two different Dropbox accounts. I am used to switching from one account to the other by signing out in the account tab of the settings. Then, are a while, the Dropbox Welcome screen appeared and I was able to log in with the other account. But recently this seems to have changed. The…
Multiple Instances of dropbox.exe in Task Manager
I noticed today in my Windows 10 Task Manager that I have multiple instances of dropbox.exe running. See screenshots in link below. I'm running version 167.4.4719 and the icon bubble says "up to date." Question: Should I be concerned? Process view: https://www.screencast.com/t/Pq7k2cPS Here's the Details view:…
Desktop App stuck on "Updating Dropbox account..."
Hello, I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that didn't work. Can someone help me with this, please? Thanks, Aimee screenshot of message from windows app
Explorer preview stops working after the first time you click on a PDF file in Windows 11
I have a fairly new installation of Windows 11. My Dropbox is set to Online, so that it downloads the files as needed, and I am seeing the following strange behaviour: * Open Explorer with Preview Pane turned on, Details view. * Navigate to a folder on my Dropbox. * Click on a PDF that has the 'cloud' symbol. The preview…
"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac
Hey folks, When viewing dropbox files from the Safari browser (Safari v 13.0) I can no longer see the "Show in Finder" or 'Open in Word" / "Open in Adobe Acrobat" options for files. I also have Chrome installed on my Mac (v77.0.3865.90) and I can confirm that these DO work on Chrome. See pics below. These items used to…
windows desktop app will not connect
I'm trying to connect my team account to the windows desktop app. I've tried different machines (personal, with team account linked, work computer with just my team account), different networks, etc Always get to the login, enter my 2fa code, then it just sits and spins. Online, my security tab in my profile shows the…
Dropbox sync stuck at 10846 files for two weeks.
My dropbox sync is stuck at 10846 files for two weeks on my Windows 10 computer. I have already tried the obvious solutions suggested here including disabling syncing and reenabling it and reinstalling the dropbox app. I have had similar issues occasionally and have found that renaming/deleting certain problematic files…
Beta Build 188.3.6074
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…

Desktop

Discussion List