Desktop

Keeping things in DropBox in the Cloud when deleted on Laptop.
I have a directory in Explorer for Dropbox and in that are a load of folders with files. I have a couple of questions; 1) if the folder is called e.g. 'Documents' and has the exact same content as my 'Documents' folder in OneDrive, is the content duplicated in the Dropbox folder on my hard drive? Or does Drop Box 'look'…
Best Practices for large numbers of files, when selective sync is not an option
I manage Dropbox for a small business and they have about 1.3 million files in their account. I've asked them if they can reduce the number of files and they are not able to. Nor are the employees (there are a dozen) able to selectively sync, they all need everything all the time. When setting up a new computer it can take…
Dropbox Hijacks Camera Mac/OS
Hi. I have a Sony Alpha connected to my Mac using the Imaging Edge Webcam software. It's important for Zoom video to work for me. However, if I have dropbox running I get the error message "Failed to connect to the camera due to conflict with the function of another applications that are running, or the camera's "PC…
Having to first open cloud stored files in finder before attaching or using them.
Hi All, My small company uses Dropbox Business on Macs. In recent times attaching cloud saved files or importing them into software like adobe has become a two-step process. If they have a grey cloud icon we first need to open them in finder so that the icon turns green and only then can we attach them to emails or open in…
Multiple issues controlling sync on Mac OS using File Provider
Hello, I'm currently having multiple issues controlling file sync since switching to the File Provider system on Mac. I'm running Dropbox 186.4.6207 on Mac OS Ventura 13.6. * I don't get the option to not sync certain folders. It used to be that I could right click a folder or file and there would be an option to prevent…
Couldn't Disable Backup Error Message.
Hello, I have been attempting to disable backup from my Macbook to my work Dropbox, and I keep getting the 'Couldn't Disable Backup' error message. I have paused syncing, and still not luck. Can you please help with this issue? Thanks so much
dropbox service in windows
There are numerous messages in the event log for dbxsvc -- the Dropbox service -- should I be concerned about this
Shared folder not visible to shared user
The office where I work has a Dropbox business account with 2TB of storage available. That account is under the office manager's name. Folders in her account are shared to my personal account. About a week ago, our largest (2.26. GB) records folder got moved to be a subfolder of another folder. I thought for a minute it…
Dropbox not syncing files
I use my dropbox a lot, but for the past couple of day I guess it hasn't been syncing my files? I was just going through the folder and most stuff has the green checkmark, but the most recent stuff has the blue syncing icon. The status icon says "connecting". My computer is connected to the internet so I don't know what…
Remove X from your Dropbox account?
Hello, recently I have been receiving warnings that say "Remove X from your Dropbox account and all devices? If you move this folder to X it won’t be available in Dropbox or on any devices." X are names of folder I’m simply moving in my computer, but not deleting in anyway, nor from Dropbox nor from my computer. At the…
How do I disable or remove capture?
How do I disable or remove capture? The screenshot URLs do not work for some reason. I just want to go back to the old dropbox screenshot URLs. I've uninstalled dropbox capture and unchecked/rechecked the dropbox settings in the regular dropbox app, but my screenshot URLs still use the capture domain. Those do not work,…
Local storage decreasing when I set folders to online-only
I need to free up space on my iMac's local drive. I set one folder on my Dropbox drive to online-only and instead of freeing up space, I'm watching it slowly eat up the local drive. The folder I set to online-only had just 42mb worth of files on it but my local drive space has now decreased by almost 1gb and continues to…
My files aren't syncing between my 4 devices, why?
I have two PCs, an iPhone, and an iPad each with Dropbox and Dropbox is not syncing among my devices unless I reinstall the app.
Dropbox Link in Finder Window Sidebar
I experienced the change that moved the Dropbox folder to "Cloud Storage" and the sidebar link from "Favorites" to "Locations" on my MacBook Pro (2019 16", Intel CPU). However, after migrating to a new Apple Silicon MacBook Pro (same OS version - Sonoma) today, my Dropbox folder is still in "Cloud Storage", but the sidebar…
Stable Build 187.4.5691
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * In the Manage hard drive space window, users can click the Folders tab to view offline files organized by folder structure and select folders to make them online-only. *…
Beta Build 188.3.6042
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Updated overquota message with info and links on various upgrade plans. Fixed in this update: * Improved error handling for Manage hard drive space feature. * Windows…
Tagging/Photo Organization
Hi there, I've read in many posts that unfortuantely Dropbox does not have tagging capabilities. Does anyone have any suggestions for the next best thing? How best to organize and locate photos when you have thousands saved? Thanks
"Make available Offline" does not work over cellular network - Mac
Hello all, I have a problem with Dropbox when I am on the road and over cellular. When I want to download files that are only online by "Make available Offline", nothing happens except that two icons are next to each other. The file is not downloaded but if I double click on the file, the file will be downloaded. When I am…
Can I back up my computer and download the files to another computer?
Hi, I know for a fact that I am not posting this in the correct place. But I don't know where else to post it. All I want to do is make a backup of the C: Drive from my old laptop and download those items onto my new laptop. But I can't figure out how to do this. Thanks
Slow upload speed (but only to Dropbox). Dropbox is now unusable
I've begun to experience this recently: 1: Uploads to dropbox are (as of about one week ago) consistently around 0.14 Mbps. This happens through desktop or web interface. For perspective, that's a 300 baud modem from 1984 kind of speed. It renders me unable to work using dropbox. 2: Speed tests of the line show consistent…
Dropbox folder not oppening with File explorer
I am using Windows 10 Home and I cannot access any local Dropbox files on my computer using File Explorer. I can access them via the DropBox online site and through the icon on the taskbar but not in File Explorer. I have uninstalled DropBox desktop, downloaded it again, and installed it, and still have problems. When I…
Video files stuck in upload
On one of my computers I can no longer use the upload function with video files (about 200 mb). I insert the file into a shared folder, and the upload stops almost immediately without even giving a projection of the time it takes to upload. My Dropbox version is 187.3.5584, I use an Intel Mac with Operating System 14.1.…
No syncing, no task bar icon
Hello, I'm not sure about the right board. And I have read hundreds of posts before, but did not find a solution. I have dropbox since years. It ran fine. In March I changed from Win10 to Win11. It still ran fine. We use a dropbox to coordinate music activities within a band. I am the leader, the owner of our box. Somewhen…
But how detailed an index will DB build?
I know this is probably a "noob" question, but here goes: My Synology NAS has a software pkg that allows for it to sync selected folders with DB. So if I give this program access to my DB account it will upload and sync to a folder on DB. So far so good. I assume I can then log into DB and search this database. But how…
Duplicate Dropbox Options in Context (Right Click) Menu - Windows 11
Title pretty much sums it up. When I right click a file in dropbox or Winblows explorer tree, there are 2 sets of Dropbox options. With other installed apps and options I've enabled, right click menu is quite long, (full menu no shown below). How do I consolidate these 2 Dropbox option trees into 1? Thanx
How Do I Only Sync One File Into Dropbox?
When I downloaded dropbox I noticed it began to sync everything from my computer to dropbox. I am not interested in that. I only want to sync one folder. Is this possible? And no, I am not referring to selective syncing where everything gets synced to drobox and I decide what gets placed on my harddrive. I am talking about…
Recent high CPU usage when Outlook 2019 loaded due to Dropbox trying to sync the PST file
Over the last few days Dropbox has started hammering the CPU when Outlook 2019 is loaded. I have not changed the configuration or folder structure in years. The PST file is in the Dropbox folder and obviously Dropbox can not sync it when Outlook is running as the file is locked. But Dropbox never used to hammer the CPU…
how do I eject my external hard drive without deleting everything
I recently synced my dropbox to my external hard drive. However, I have heard that if you remove your external hard drive from your macbook then everything on your dopbox will be deleted. How do I eject my external hard drive without deleting everything? is that possible? if its not possible, then how do I just remove…
'Couldn't complete sign in. Please try again.' error on desktop app
Hi, just tried to install Dropbox app on Windows 10 Home. I cannot even get to a window to enter username and password of the Dropbox app. How to solve it?
Beta Build 187.3.5654
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…

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