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New Mac computer syncs to old folder.
Hello, How can I change which folder is used by Dropbox? I got a new MacBook and successfully integrated everything from the old one to the new one using Migration Assistant. Everything, that is, except apparently Dropbox. The folder "Dropbox" on the new Mac doesn't contain many of the files from the "Dropbox" folder on…
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Does Spotlight search now work on Mac OS?
A problem occurred last year I think due to Apple's new MacOS and Dropbox no longer was fully compatible. We were required to move the Dropbox folder to a new location and that was supposed to fix everything. I was able to continue using Dropbox as normal other than the fact that I couldn't search and select files via…
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MacBook Air won't sync
Recently, my MacBook Air stopped syncing. The dropdown from the menu bar says Syncing... but: 1) it doesn't show the number of files it's syncing, as it usually does, and 2) it's NOT syncing (i.e., there's no activity, no matter how long I wait). My computer is a MacBook Air M2, running Sonoma 14.1.1. I tried…
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Want to use Dropbox on Windows 11 without local files.
I have a small SSD on my new laptop, I don't want to carry around an external drive, and 95% on the time I am online with internet access. I just want to use dropbox like the mobile app lets me, rather than the web interface. I have been unable to find a solution on the web.
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Dropbox doesn't work on my Windows 10 computer after latest update
I’ve already talked to support done the advanced reinstall and still doesn’t work. Clearly something’s up with this new update. Windows 10. Fix it???
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continue to backup external drives with a new macbook
Hello, I have just changed my computer. I want to continue backing up my external drives, but dropbox offers me to backup my drives again, it doesn't take existing backups into account. I don't see options to continue with the current backups and it makes duplicates. Thank you for your answers
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Sync icons missing in Explorer on Windows
HI I am using windows 10 and my sync icons are not showing at all. I have tried uninstalling/ reinstall - no joy I have tried regedit to alter the Overlay keys no joy Any ideas most welcome Many thanks S
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Most incompetent support ever / Dropbox sync issue (drobox for business)
Hi all, I have Dropbox synchronization issue with several laptops at my company. The issue started after the latest update. The affected laptops are unable to sync with Dropbox. I first reported the issue to Dropbox support on October 31, 2023. I was asked to provide the names of the affected devices. I will receive a…
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Syncing is frozen in the desktop app. Help!
My upload has been frozen for 3 weeks now. I have tried to get some help and 3 different reps have given solutions that only made it worse. I have tried repeatedly to get phone support and to no avail. I have tried deleting app and reinstalling. I do not have a wacom driver so I don't need to update. I turned off my screen…
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Moving Files using the desktop app, but not deleting them from online.
Hello! I just installed Dropbox and I want to move folders from my computer into Dropbox. I don't want them to be on my computer, just on Dropbox. How do I do that? I know this seems pretty basic, but I've watched a ton of tutorials and read articles, and they all show how to upload to Dropbox, but none of them say what…
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Upload extremely slow
Since I've installed Sonoma 14.0 on my MacBook Dropbox takes ages to uplaod 145mb. Waiting for days to get my map sync and still not working. I've removed the map, put it again on Dropbox. I just takes hours for one file of 15mb to upload. I did not convert Dropbox to use the new mapping system, Im affraid my uploads will…
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File Provider sync done - deleting the previous DB folder
I am running macOS Sonoma 14.0 and Dropbox Professional. I moved back to Dropbox a few days ago after several months of testing the waters with iCloud. (That won't happen again -- I'm glad to be back!). When I re-installed Dropbox, it allowed me to specify where to place my Dropbox folder, so it went into…
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Dropbox won't download files offline
In Dropbox app options, in selective sync, I've re-enabled some folders. They were indexing/downloading and eventually finished. Dropbox app status shows now: "up to date" BUT the downloaded files are still offline! My settings are: New files default: Available offline. Is it because these files were synced long time ago…
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Can't access files after online only and revert
Windows 11 PC Hi - I chose "Make online-only" for all files backed up on Dropbox. Realized this was the wrong thing to do as it slowed everything way down. I since clicked and chose "Make available offline". Now i cannot open any files on my PC at all. Error message: "Cannot open the file 'xyz' because the file format or…
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Data cannot be synced between devices with the Dropbox Passwords app
I installed and connected the Dropbox Passwords app on my Android 13 phone and the Dropbox Passwords Chrome extension on my Windows 10 computer. I then added the new accounts to the Dropbox Passwords extension on my computer successfully. The problem is that I can't find newly added accounts on the Dropbox Passwords app on…
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no Online-only option (on Free Version?)
Hello, I have a free Dropbox account that I have been using for years. I don't have an option at right-click to put folders in online-only mode to free up space on my laptop. Is this just for paid subscription accounts? Thank you (Using Mac OS 13.0.1 and a MacBook Pro)
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Dropbox stopped executing, restarted it and I can't specify my Dropbox folder
For some unknown reason, Dropbox stopped running on my laptop. I restarted it and it behaved like it had just been freshly installed - it had me sign in, but when I checked the location of the dropbox file it was set to c:\Users\Ross (I had it set to the root of C:). I went to settings and tried to change the location to…
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Can't install Dropbox on windows 11
Why can't I get Dropbox to work in Windows 11 (22H2)? I download the software, it installs, but will not sign in. It jumps to the web page and I can signin but the Windows app does nothing and keeps saying I need sign in. I was using Firefox, but tried with Chrome too. It just sits here: And it still thinks it needs to be…
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Migrating Dropbox Accounts to New Computer
Hi. I have 2 large Dropbox Accounts, Personal and Professional Team, where I am Administrator on Macbook Air 500GB. I installed the new OS 12.1 Monterey and had my Laptop with Dropbox's backed up (Many Folders with SMART SYNC Online Only to save Hard Disc space, Many Folders Stored Local on my Hard Drive. When looking for…
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warning at 'status' command line
Since yesterday, when I run 'dropbox status' and it process is running, the CLI returns: /usr/bin/dropbox:614: DeprecationWarning: isSet() is deprecated, use is_set() instead if self.stop_event.isSet(): breakActualizado // <-- means 'updated' If no process exists, the 'dropbox is not running!' msg is displayed as usual.…
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Can files on demand be set just for individual folders?
I have this one folder I want to be on demand, where the files are only downloaded when I access them, but the rest of the files/folders I want to always be available and stored on my disk. I don't have drop box setup but I am considering switching over from onedrive where its all or nothing. You can't customize down to an…
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Files Not Downloading With Double Click
Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer. ' However, from the dropbox finder window, I need to right click on change smart sync from online only to local to open a…
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"This Folder is empty" when i want to save something on my Desktop
Hello everyone, I paid for a 2TO dropbox subscription a few days ago just for the Backup option, which is updated regularly and gives me a copy of my important files. I'm on a Mac, and I started backing up a folder on my desktop (almost 300GB), and it was blocked at 0% for a few hours, then finally unblocked. The other…
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Unable to disconnect Mac Desktop & Documents from Dropbox.
Hi some time ago I permitted Dropbox to back up my Desktop & Documents. Since then I have reverted from a Busines to a personal Dropbox account. Despite the fact I have disbled Backup in Dropbox, both folders on my Mac show as aliases that go nowehere. I have found and been directed to articles on how to set up or pause…
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My backup isn't there when I click "manage backups", why?
I recently upgraded to dropbox beta V187.4.5691 on my MacBook. I successfully backed up an external USB thumb drive to DB - meaning DB recognized the external device and asked if I wanted to back up. Now I want to backup an external hard drive - formatted as MAC OS extended (journaled)- and although it is recognized on my…
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Getting Dropbox to work off a new laptop. Red X icons.
I recently bought a new laptop. I migrated, at least I thought, my files from my old PC to my new HP laptop (Windows 11). The problem is I see folders on my new laptop with a red X beside them. Other folders are fine with a green check. What happened? Also how do I get Dropbox to start synching off my new HP laptop?
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I cannot get my Dropbox to download all my files to my Mac. I tried all I could
I cannot get all my Dropbox files to be downloaded. The selected folders and files show up after updating the preference. But the files have zero bytes. What am I doing wrong? Thanks.
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DBox on my Mac is with one email - and just discovered my laptop DBox has my old account linked.
So I took advantage of the Black Friday annual 2TB plan using my new email and on my desktop I set up my folder structure and began populating it with files. Just launched my laptop and my Finder window shows a Dropbox that's from my old email. As a result I am not seeing anything I want to use from the new 2TB account…
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Can't see offline folders & subfolders on Windows laptop
I setup Dropbox on a 2nd Windows laptop and chose only those folders I wanted locally on that laptop. That worked great. The trouble is I am unable to see even the names of the folders and subfolders I left online. Ideally, I would like to see those placeholders so I can access them without having to go to the website.…
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Files automatically shifting to cloud only
Greetings, Many of my files keep automatically shifting to an online only setting. I've re-downloaded them and then a few days later they are only in the cloud again. I've been using Dropbox since 2012 and just started having this (very frustrating) issue. (And I've only used 5.1 % of my 2 TB space) Thank you