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How does syncing work between devices, and does it happen automatically?
Hi all, I don't understand the syncing option of Dropbox. Please help me to understand If I download a file/folder 'a' from my PC into Dropbox the file is synced on my i-Phone and i-Pad. If I make changes to 'a' on my PC, the changes will be synced with the files on the other devices. But it doesn't work like that. My…
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My device is stuck syncing, and I have an open ticket with no response as of yet
I called this morning and put my name in the queue. Moments later, I received the phone call with regard to some help. Because the process was going to take a few hours. The individual I was talking to sent me an email to respond to if I had any issues ,which I do. They have not responded and it's been hours and I'm not…
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Quick Actions Error: "WebGL not supported on your browser" (v246.4.3513 onwards)
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
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Migrated to a new computer and my password is not working. How can I get to my files?
This discussion was created from comments split from: Are you new here? Read this first!.
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How Do You Use Dropbox to Keep Your Work Files Organized?
Hi everyone, I'm curious how other people use Dropbox as part of their everyday workflow. I work in medical billing At Avenue Billing Services, so I regularly handle documents, reports, spreadsheets, and files that need to be organized and accessed throughout the day. Dropbox has made it easier for me to keep important…
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Add native virtual drive mode
Hello, It would be nice to have a native virtual drive feature that allows all users in a team to setup a identical drive letter and use the same file paths. We can work around this by using the Windows "Map Network Drive" feature. However, the status icons and the Dropbox right-click menu are not available on the virtual…
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Clip Studio files are not showing thumbnails in the Dropbox folder on Windows 11
I just installed the newest version of Dropbox to my laptop to test if this works before buying 3TB and in synced (and locally saved) Dropbox folder the .clip files are missing thumbnail view. If I copy the same file to my desktop or any other folder outside of Dropbox, thumbnail shows correctly. If I copy it back to…
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The files on my computer don't appear on my Android mobile app.
Hello, I create Dropbox files on my PC and can view them on my Android phone. They don't go anywhere else. Recently, changes to the PC files were not showing on the phone, just the old version. I checked the account on the phone, and it was showing an obsolete email address from about 5 years ago. I managed to change it to…
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I'm unable to change my Dropbox folder path on the desktop app.
I've reinstalled the program, deleted my app data, but no matter what I do, when I navigate to try to change my folder path, the app crashes and restarts. No error code, nothing. Dropbox support was unable to figure it out. Anyone else have issues with this?
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Permissions error when trying to copy a file from Desktop to USB drive / 데스크톱에서 파일을 내보낼 때
데스크톱에 있는 파일을 개인 usb에 복사 붙여넣기를 하면 엑세스 권한 이슈로 안된다고 합니다. 이유가 뭘까요????어떻게 해제해야하는지 방법 부탁드립니다.
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I can't move the Dropbox folder to an external RAID5 drive on my macOS Sequoia 15.7.
I have been unable to get Dropbox to allow the folder to be located on an external drive. I had it on a single drive and that worked fine, but that single drive failed, and it now cannot be located to one of the external RAID5 drives. Is there a work around for this?
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Dropbox Daemon error on every boot on OpenSUSE Tumbleweed
The OS is opsnSUSE Tumbleweed Linux, and the desktop environment is KDE Plasma 6 under Wayland. Dropbox has been working flawlessly for years. However, this week I get a constant request to update the daemon on every boot. I have uninstalled the 3 distro provided packages that use the daemon, the daemon was installed per…
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Right-click context menu has disappeared from Dropbox folder in File Explorer
I'm running Dropbox (paid personal account) on Windows 10 (version 10.0.19045.7291) and the right-click context menu has completely disappeared from Windows Explorer. The sync overlay icons (green checkmarks etc.) are still showing correctly, but no Dropbox options appear when right-clicking files or folders. Here's…
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Issues with collaboration on Microsoft Office files saved on Dropbox
Hi, we have a Dropbox Teams plan with multiple members all signing in using Single-sign on (Microsoft 365 accounts). We are all using MacOS laptops with the DropBox app all installed and set up. We have also connected the Dropbox app within Microsoft Teams and also added Dropbox as an online storage location within MS…
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Random disconnection between NAS Cloud Sync and Dropbox account.
Hi Guys, Just wondering if someone can help. I am running a Synology NAS with Cloud Sync to my Dropbox account. I have been running this for the last 2 years and its been going well. In the last 10 days on 2 seperate occasions The Cloud Sync has disconnected from Dropbox account. I have had to log in twice now to the NAS…
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Stable Build 266.4.3911
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed an issue that could cause Camera Uploads to fail on macOS 26 and later. Fixed sharing window height on initialization. Fixed an issue where saving changes to an online-only file on macOS could…
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Microsoft Word files keep being deleted from my Mac, while I'm working on them. Why is that?
I am using the Dropbox desktop app on a Mac. Twice now, I have had files deleted out from under me, literally as I was still working on them in Word. In place of the filename, it shows up as a weird temp file. Once I closed it without realizing and thought I had lost the file completely, but was able to restore it by…
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IDLK files sync problems with Dropbox make InDesign unusable and ignore rules don't work
Out of the blue I'm having the good old recurring problems with *.idlk files getting locked by Dropbox idiotically trying to sync them. It's been fine for a couple of years for me, until it came back all of a sudden now. I tried setting up Ignore rules in the Dropbox ignore file - to no avail. The program stupidly keeps…
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Certain folders in my Dropbox folder are showing as package files on macOS 15.7.4
Suddenly on my mac (running 15.7.4) and dropbox 264.4.3421, several folders are showing as packages in finder. I can access the contents by right clicking and "show package contents", but that's a clumsy workaround to do often. All of my files are set to offline accessible and it's showing no sync issues. I've only seen…
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Allow user to remove "update your credit card" banner
A minority of users cannot provide a valid credit card for some time. It is annoying and not fair to expose those users who paid for their account to a constant and unremovable banner My subscription expires in 5 months, so I will see this banner every time I log into my account. Have you thought about how this feels for…
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How can I stop Dropbox from copying all of my pictures on my computer?
How can I stop Dropbox from copying all of my pictures on my computer? When I delete a picture from Dropbox it just gets relpaced with another one.
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Can't update the Dropbox app past v254.4.2518 on Windows 10, error code -1073741819
I'm on Dropbox 254.4.2518 on Windows 10 and I can't update to any newer version. Every time I manually try to install a newer version, it fails with error code -1073741819 and the message "Installation failed with an unknown error." I've tried installing multiple newer versions using the standard installer, the full…
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This is my experience with using Mac OS File Provider and Dropbox
I've been a Dropbox user for nearly 20 years. I'm writing this after days of troubleshooting, a brand new 24TB external drive I had to buy for $500, and a workflow that is still not fully restored. How it started It began with a routine reorganization — moving files across some large directories. Dropbox simply stopped…
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How can I download the Dropbox icon to my navigation tray on Windows 11?
How do I download the Dropbox icon to my Windows 11 navigation tray?
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Is it faster to upload photos via camera uploads, if I connect my iPhone to my computer?
Hello. I need some help regarding backing up my entire iPhone photo Gallery to Dropbox app’s Camera Uploads folder. It seems as tho doing it over the iOS app, if you have a big gallery to import, it takes a long time. does connecting my iPhone to a MacBook’s Dropbox Desktop app have a faster upload speed and it will make…
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Files created before a certain date won't sync on Mac devices
Recently I've run into an odd problem where Word files created before a certain date have stopped syncing. I have Dropbox added to Word for Mac as a "save" destination. I can pull up the files in Word or through Finder, and if I make a change and save the document into my Dropbbox save destination, a window pops up…
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I removed Dropbox from my computer, which deleted my Desktop folder, and I can't restore it.
Hello, I'm dealing with the biggest emergency of 2026. I erased Dropbox through Mac Settings (Documents - File Browser) by mistake, since I completely forgot that my desktop was automatically synchronized to Dropbox. Now it shows like the screen capture below. I searched and found two possible ways of recovering it: 1. Use…