Account Settings

I have 2 Dropbox accounts and I want to merge them
I have 2 Dropbox accounts 1 has a 2GB limit (reached and exceeded) Then I got a 2TB account Each use a different email address of mine How can I merge the 2GB account files onto the 2TB account ?
Can't Change Email Address
I'm trying to change the email address for my account but something's not working right. I went to Settings and clicked to edit email. From there I get a popup asking for the new email address, a field to confirm the new address, and my account password. I've filled in the info and clicked the Update Email button and get a…
Dropbox on PC is inaccessible to the blind - I can't access the app preferences
Hello, I'm a blind user using a screen reader on PC. Dropbox has changed it's layout and now I can't get to the settings menu in the system tray icon. I can only view searches, recent activity, and upgrade button. No menu is visible to the screen reader like before... Can you please fix it so I can continue to use your…
How to add my second (Business) account to the Dropbox app on a Mac computer
Hi, I got a new Mac Mini. Dropbox privat is running. I dont know how to add the Dropbox business account. When opening the app, the privat folder shows up.
Unable to check boxes in the Selective Sync settings to choose folders to sync
Hi there, Selective Sync has something going on with it. It won't let us select additional folders in the list available. It shows all the folders we have, but you cannot select them, the little tickmark in the checkbox won't tick. We are MS Windows 10 and 11 users. We have dropbox business subscriptions for 50 employees.…
Dropbox thinks I'm a new account even though I've been a subscriber for 10 years.
Dropbox thinks I'm a new account even though I've been a subscriber for 10 years. I don't have access to my hundreds of folders and thousands of files. How do I gain access again?
Can't use hotmail to login to site
HI can someone help me with linking my hotmail e mail account to my drop box account. I was offered it to create more space but I couldn't log in and now am not getting it as an option again!? TIA
Can I back up a partitioned disk?
Hello ! I wanted to make a backup of some folders I have on a partitioned drive on my PC. The problem is that in the Backup Dropbox Beta configuration it only shows me folders on the C:/ drive. My dropbox is also on another drive that is not C. Does anyone know how to fix this? Thank you very much for any answer!
How can two users access their own Dropbox accounts on the same macOS laptop?
I need to set up a Macbook to work with multiple accounts. Two people use the laptop, they have separate admin accounts on the machine. Also the two people have 2 indipendent Dropbox Plus accounts. I need each one to be able to use their own dropbox account when loggin in on the laptop. Is this possible? Is this…
Dropbox sends messages to an email address that's not linked to any Dropbox account.
First, this Dropbox community doesn't seem to have the category I need to post this, so given I want to "delete" a email that's linked to my DropBox account, I'm putting it here. To start, I've had a DropBox account for 10-15 years but not a regular user. Second, I setup the account using a YAHOO email account. All has…
Microphone not working in Dropbox Capture app
Hi, I have a Macbook Pro M1 and can't select any microphone in the Capture app. This is just a problem with this app because, with others like Loom, it works. I tried also with an external microphone but it still doesn't work.
Switching email addresses between two accounts - any potential consequences?
Hi folks! I'm looking to change my email address from email A to email B. * email A has a lot of extra GBs that I received years ago * I enrolled email B in Dropbox years ago, but I've never used it as email B had much more storage space * Can I change A to B if B is already enrolled in Dropbox? * If not, what can I do to…
Dropbox allows hackers to create an account using your email address to send out phishing emails.
Dropbox allows hackers to create an account using your email address without any form of verification to send out phishing emails. They then lock the account using 2fa preventing the real owner of the email address from getting in to take corrective actions.
Can I change my anonymous mail sign-in and add my real email address to my account?
My email is a normal **********@gmail.com and it is the email connected to my Dropbox account. When I initially signed in to Dropbox, I accidentally signed in as anonymous mail, i hurry up and pressed the suggested link and unfortunatly it wasn't reversable (i regret it the moment i finished sign in). It's making me…
PDF "view only" share link continues to allow editing
I have edited both my profile settings and the pdf settings specifically to generate a "view only" link. However, every time I go to share the link I continue to see on the top bar that the pdf is editable. Not only is it editable but anyone can edit it for everyone. What do I need to do to change this? I have even logged…
How to change phone number on account
I just had to use my emergency code to sign in after changing my phone number. Now how do I change my phone number on the account so I don't get locked out again. But I can't find a place to do it. Can anyone help? Also, how do I turn off this blasted two-factor ID? It is more trouble than it is worth.
How can I link another user's computer to my free Dropbox account?
I have Dropbox Free and am allotted three computers. I use two. How do I add and sync my wife's laptop as the third. She already has a Dropbox account.
Changing Email: says email already taken.
I am trying to change the email on my account to my new work email. I established the account with a personal account. The new email I am trying with saying already taken - but how since i own this email and never used it before with drop box. How can I change it? Thank you
I Accidently Deleted the Account Associated With My Work HelloFax/Dropbox Fax Account
I paired down my email acounts, I had three I was using daily. The email account I used for the hellofax / dropbox fax account was a gmail account and I removed gmail from that google account, thinking I could add it again if needed. I completely forgot to change the email with the hf/dp account first. I would log in using…
Someone used my email to create an account
Someone created a dropbox account using my personal email (it was identical but without a point. For example name.surname@mail.com and surnamename@mail.com) I didn't have a dropbox account so this person have been able to create it, but as soon as the verification mail arrived me, I changed the password. Now I don't know…
The option to change selective sync settings is gone on my Mac
HI the selective sync is gone. I use to be able to go to Preferences, Sync, then selective sync. but now it has Dropbox folder updates you are not eligible for the new Dropbox for MacOS on file provider at this time. Any help would be great thanks
Audit file/folder access for large Business / Group Dropbox account
I've taken over management of an organisation with several large business dropbox accounts. I can see we have a large amount of data that has been shared with external parties, there has been no oversight of this and it would appear that there are some documents that are sensitive that have been shared that shouldn't have…
Double accounts under two different email addresses
Apparently in my interactions with Dropbox over the years, I have created two accounts under two different email accounts (it's a surprise to me). My original account, which has my files, I can see in the Finder on my MacBook. However, when I open Dropbox to login, there's a second account under the other email account,…
Cancelling an account associated with an email I no longer have access to
I have a subscription for a dropbox account that is associated with an old work email that I no longer have access to. I can't log in because of the two factor authentication that sends an email to that account. There does not appear to be a way to actually contact customer service. How can I cancel this subscription?
Recover lost account of same email
Old Account linked to Gmail won't accept password. Signed in with Google linked Gmail and it is totally new account. How do I recover old account?
I accidentally linked two separate Business teams
Hi all, I'm afraid I mistakenly linked two business teams or accounts when accepting a shared folder. I can't seem to find any information on unlinking the two teams. These are two separate businesses and must be unlinked. Thank you in advance!
Desktop app on Mac crashes when trying to link a second account
Hi I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues with syncing, so I thought I should try leaving the beta. that's when all the problems started. After I left the beta, I could…
Can’t cancel free trial - don't see option in settings
I have followed the instructions to cancel my free trial by going into settings, tapping my name and then tapping subscriptions. Nothing shows up as a subscription for Dropbox. Please help.
How can I switch account log-ins?
How do I delete an old account that is preventing me from logging into a new account? The login keeps reverting to the other Dropbox account that was set up long ago. I can’t override that. It appears I need to log out of that old one first, before I can log into the new one. It was set up by someone else years ago, prior…
I can't reset my password
Hello, when i try to reset my password by indicating the email address of my account, i got this message : Too many attempts. Please try again in a few minutes. And when i try to reset my password with the security settings of my account, i put my old one and a new one, but nothing happens when i click on modify. Can…

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