Account Settings

I added a previously used email address while sharing a folder and dropbox invented a name for the user..how to fix this? Is there some way to edit an "address book"?

Hello, I have all of my dropbox files synced from the cloud to my hard-drive. It's a 2nd drive I have rather than my main drive. I use my own Windows account account. My question is.... can my wife log in via HER Windows user account and also use the same dropbox account and the same files on our '2nd drive'? If she logs…

Someone hacked my account I succeed for take it back but now Dropbox has block my account since 3 days.. even if I gave them the proof I pay for account, and because they block my account I can’t even talk to support in message, I still pay for my account but I don’t have access and can’t contact the support in priority……

I have a personal Dropbox account I need to get my api key and secret code to backup my KODI configuration and date from my Android device. I have searched the Web for information but can't figure out how to access the information. Do i need need to upgrade my accounr? If so, what level do I need to be able to get the…

Hi, Can I backup an external hard drive on different computers signed in to the same account? I BackedUp my external hd initially on computer 1. I just tried to BackUp on computer 2 signed into the same account, but the Manage Backup page asks to Sign on to the device? I have the options of Adding a Backup and that…

I find that many Cloud services offer encryption during transfer to the service and encryption at the destination. Dropbox does this too. Unfortunately, the keys used at the destination are available to Dropbox. What would make Dropbox unique is if it would offer Zero Knowledge encryption at the client. That way all files…

Since i have ended my trial for essential. Now i am using the Basic Dropbox version, i observed that in manage account section when i check the billing information for my account i see my credit card information is saved. I want to remove this credit card information , but i do not see any buttons or option to remove my…

I have 2 different accounts. On my Pc I'm signed in one of them and im trying to link the second as well. I went to preferences and tryed to link another account but it is giving me an error each time. I'm sure the other account is just on 2 other divices so i don't know what is the problem. Thanks in advance Jason

I set all the switches for Dropbox on windows to save screenshots, but nothing is being saved in the screenshot folder ---- as it turns out it seems that OneDrive is getting the images --- how to I correct this so Dropbox get the images? 

I need to change email address on one device

Hi, While I perfectly know why one would want to have 2fa on their account, this is something I chose *not to* activate. Now for some time Dropbox actually forces us to have access to the email on top of the password. I want to be able to deactivate this setting. I want to be able to access Dropbox at times I don't have…

I have noted that if send out a file share to an employee using their company email account and that employee either saves it to his personal dropbox or to either his desktop or documents file which is set in his personal dropbox account to synchronise across his devices and dropbox that the email address for the invite in…

HI, There is currently no way to set the naming convention when creating a file request through the API. Therefore the uploader name is added to the file automatically and we have no say about it. The idea to implement the option to set the naming convention through the api https://api.dropboxapi.com/2/file_requests/create…

I bought DropBox ONLY because it had the Send and Track feature. Am I correct in understanding, that: * That it no longer functions and I should another service, open a separate account (both DropBox AND Send and track subscription) or what should I do? * That I cannot find my old reports? Because no matter where I look, I…

Hello together! I need help and hope someone here can show me how to solve my problem... Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password. My account was created years ago with my Gmail…

I cannot remove my credit card information from my account. I see this is a common issue on dropbox. And I know that even though I canceled my subscription I will be billed again next year for something I don't want. I find it outrageous that I have no control over my own credit card information. As far as I'm concerned…

"Meet Your New Sidebar" keeps popping up every time I access Dropbox in my web browser. If I hit Next and then close, it will come back again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again forever. How can I get…

A new update of Dropbox was pushed to me today. It added a new set of options related to screenshots. Show quick action after screenshot... I dislike this, I preferred just getting the notification, but at least I can turn this off. When Screenshot is ready... "Copy link to clipboard" or "Copy Picture to clipboard" I…

Not sure what's happening here, but when I go to share a link to a dropbox folder to my WhatsApp group, it says Learned's Hill Shared with Dropbox. My account is not Learneds Hill and I can't figure out how to get rid of this. Any help would be appreciated.

I am unable to update my email address because the link from Drop Box does not arrive. I have checked the Spam folders. I have tested that the email address receives from other senders. Drop Box sent me several other mails congratulating me on joining this Support Forum. Which would be hilarious if it weren't that I am…

When I upload files to Dropbox, the order of the words in the file names keep being changed. For instance, John Smith.jpg becomes Smith John.jpg and 12 John Smith.jpg becomes 12 Smith John.jpg. The order of the words keeps changing. I tried to prevent it by inserting hyphens between words, but it doesn't work. They still…

I signed up and mistakenly created my account choosing the option to not share my email address. Dropbox created a cryptic default email ID instead, but now I'm not able to update it to my real email address because it tries to send the verification information to the default cryptic email ID, which I don't have access to…

After getting a very inadequate response from DropBox, I am seeking help from the community. After my computer restarted after uploading some windows 10 changes, I ended up with a splash screen for DropBox. Clinking on it, I found that I had loaded in another DropBox application which had no files and only the starter file…

When you use Dropbox desktop app on Windows and enable the option; "Save screenshots to Dropbox" a thumbnail of a screenshot appears at the corner of the screen when a screenshot is taken. This popup needs to be manually closed if you want to take another screenshot. There should be an option in the Preferences to prevent…

Hello, I need your help with a serious issue, and I'm unsure how to resolve it. I created my account four years ago, and about a month ago, my email was suddenly suspended without any valid reason. Now, as I attempt to update my email, I’ve realized that I don’t remember my password since I haven’t used it in a long time.…

Hello, I cannot retrieve my invoice for the subscription Dropbox Plus done on the 12/02, of 119.88 €. When I click on 'invoice' next to the purchase, nothing shows up. May you please help me out, it is of urgent matter. Thank you so much in advance. Best regards, Quentin Noel 

Newbie here. My dearest tech gal friend Karen (BFF too genetic) who used to help me through these dilemmas passed during Covid but I do try to carry on as she taught me. Learning and searching and stretching my boundaries. Little over a week ago my 3 year old HP Envy hit be with that dreaded blue screen of death. I fought…

I have been seriously confused by the buttons on the "Preferences" menu and elsewhere. Nothing says whether the button that is a black dot on a white slide means on or what a white button on a black background means. There should be text that says "on" and "off" when the button dot is slid one way or the others.

The e-mail I used fod my Dropbox account was hacked and I no longer have access to it. I have tried to change the address in settings, but the system will not accept the new address. Every time I log on, Dropbox informs me that it can't access my e-mail address and I may lose my Dropbox account. I won't receive an e-mail…