Account Settings

It is impossible to prevent Dropbox from starting up uninvited. Preferences don't do what they should, editing registry , disabling in start-up...etc A very intrusive and annoying behaviour - if it is not fixed within a short period of time I will uninstall and stop using Dropbox. There are other solutions (Googledrive,…

I need to move Dropbox from my C to my D Drive because my C Drive is running out of space. I looked up the instructions on the Help pages, but they are absolutely worthless. They say that I need to click on my initials or avatar after opening up Dropbox on my computer, but I looked in the lower left corner and there are no…

Good evening, I need to change the email address for receiving invoices. The current email address is [removed] should be replaced with [removed] Please let me know quickly Regards Arcangela [removed] [personal info removed per the Dropbox Community Guidelines]

Hi everyone, I'm hoping someone can help me with a frustrating issue I've been dealing with for three months. The Problem: About three months ago, I made the mistake of deleting the Gmail account that my Dropbox is linked to. Now I'm stuck in a catch-22 situation: I'm still logged into Dropbox on one computer through the…

Your date formatting options are not up to ****** by only offering the numeric date formatting. In Europe and the rest of the world, the alpha-numeric date formatting option is offered in most software platforms. I am hoping that a progressive company like Dropbox can make that improvement to their software and offer the…

Currently, there is no option to hide the “.mp4” extension from file names. It would be helpful if we could hide the file type as a simple setting.

Hi, I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ? Best regard, B

I see dropbox has added resident passkey support for security tokens, however I cannot see any way to add a non-resident key to save valuable slot space on security tokens where entering a username/email first isn't an issue. Google have done the same, but with their setup, if the token slots are full, they fall back to…

Commenting feature can be used, but it is not easy to view those comments without finding the specific photo. Being able to use that comment feature as a note to myself on both the original and edited file. Currently I do it by uploading the photo to Flickr, where I have a Pro account, so I can keep the photo and…

Hi, currently we can only join one single team in Dropbox (in the app, to have our personnal 2Tb folder, PLUS a buisness/team folder from client A for example that pays for 40Tb.) If we work for client B who pays DB for 25 TB, we cannot join this team, we cannot as a team make use of these 25TB we pay for, as we're already…

Dropbox Plan Plus. Are you a Team Member or Admin? N/A Do you have access to the email linked to the account? No Are there any devices connected to your Dropbox account? Cellphone only. Question or Issue I would like to change the email address to a current email address. The one presently on the account is not in use.

Question or Issue My another Dropbox account (in professional plan) was wrongly suspended without any explanation or warning. I've been using this account normally for storing personal files. This is really frustrating as I need access to my files. Any advice on how to get this resolved quickly?

Hi Community. Does anyone know where I can get Dropbox SLAs for participating in a government tender? Thanks all for your help!

Device iPhone 12 Pro Operating System/Browser (if using the web) iOS18.6 Dropbox App Version (if using the app) 438.2 Dropbox Plan N/A Question or Issue The Dropbox app on my iPhone 12 Pro, iOS 18.6, is in Dutch. It is the only app on my iphone that is in any language other than English. I have removed all languages other…

We’ve made some big improvements to the Admin Console, and we want to hear what you think! Note: the Admin Console is available to team admins, not individual accounts. Managing your Dropbox team just got simpler, faster, and more intuitive. Whether you’re an experienced admin or just getting started, these updates are…

Why is it so hard to change the credit card on file? God I hate this company.

My entire account got reset to 2gb and basic offers no support 

I've had a free account for years, with extra storage, but I set it up years ago with a work-related email address. I'd like to change the email/login to one of my personal email addresses, and then purchase a Plus account using the old work-related email address. Will that work, even if I don't delete the free account?…

Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Syncing Status N/A Question or Issue Recently moved to new Windows 11 laptop. Able to download DB for desktop and also access DB via Edge. However, when I used File Explorer to view/add content to my folders, I can only…

OK. I would like to upgrade my Dropbox account, but I will NOT do it without the assurance that I can change my email address. I tried to do that in my basic account, but it disallowed it. The tech support chat person sent me a link that took me to help that (HAHAHA!!) would not help me unless I have more than a Basic…

I am an admin, and my work email address is the primary login at my company for Dropbox. We have a Dropbox Advanced plan with over 20 users. At some point in time, I was told that if a basic personal account were linked that the personal account would then have access to all the "space" that my employer's account has. Is…

Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm not receiving the Dropbox password reset email If you've requested a Dropbox password reset but the email hasn't arrived, these steps can help you find the email or troubleshoot…

Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I'm paying for Dropbox, but I'm signed in to a free account If your Dropbox account shows a Basic plan even though you're paying for a subscription, you may be signed in to a…

Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I can't link my personal and business Dropbox accounts If you're trying to connect two Dropbox accounts - such as a personal and a business account - but keep getting an error, these…

Today, I received an email from Dropbox with the subject "Your credit card expires soon! Don’t forget to update your info" with the following text: Your credit card is about to expire! Update your billing information to make sure your Dropbox Plus features aren’t interrupted. Click the link below or log in to your account…

Please add support for passkeys and in-app 2 factor authentication to DropBox Passwords.

Can we request the email address (can provide) to be suspended or deleted asap as being used to spam all contacts in our colleagues contact list!

Hi there! I want to propose a function to allow users who do not need higher capacity or collaboration functionalities to turn off plan upgrade notifications.

Dropbox recently implemented a feature that allows you to open Windows Explorer in the folder where the file is located when you click on a link to a file in your Dropbox. I have enabled this behavior as automatic, but I want to return to the default behavior and I can't find a way to disable this feature.

Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is still listed as a payment method under my free/basic account with no option to remove it. I want my CC info completely…