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Can I sync two personal accounts on one computer?
I have 2 separate dropbox accounts. One is my personal account and one is my Dropbox Plus account for my work (they use separate email addresses). I want to be able to have both dropboxes available at the same time on my imac. I am logged in to my personal account, when I click on the icon in the top menu bar and then on…
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How do admins of orgs using Dropbox for Business support end users with syncing issues?
This is a general question for admins in organizations using Dropbox for Business. How do you support users who are having Dropbox syncing issues on Windows endpoints? I have been creating a screen sharing session where I can investigate syncing issues on the endpoint. It seems to me that Dropbox for Business is missing…
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Moving Dropbox files to a "D" drive on Windows 11.
When I try to follow these instructions, I don't have a Move option. Windows: Manually move the Dropbox folder back to its default location * Close any applications on your computer that may be using your Dropbox files and folders. * Click the Dropbox icon in the taskbar. * Click your avatar (profile picture or initials)…
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I don't see an Admin Console when logging in to our Basic Dropbox account.
The admin to our basic dropbox passed away. Thought I was new admin but I see no "admin console" when I log in. I want to add additional admins for obvious reasons. Is it possible we don't have an admin - we can all administrate?
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How do I merge accounts set up with different emails?
I have 2 separate dropbox accounts, under two different emails, one I no longer use. How do I merge the 2 accounts so I only have to pay for one? Thanks, Ivan
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Account Erased after Upgrade
Hi all, I have had a dropbox account for my business email for awhile now. I on August 6, 2024 I upgraded my account to the "Dropbox Plus" level, and was charged the $11.99 for the monthly subscription. I tried to login to the account today and was met with my password not working. I reset the password, logged into the…
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I am not able to change my e-mail
I am trying to change my email by the common procedure, however it shows a red "X" (with no error message) and doesn't let me change my email address... My email account will be deleted in a few days and I will loose access to my Dropbox account.
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Can I cancel my subscription and get a new one without losing all my stuff?
Hi! I'm trying to change my billing info from an american card to a swedish card. It look like i need to cancel my subscription in order to change currency. My question is if I can cancel my subscription and resubscribe with a swedish card without losing all my stuff on dropbox or if everything will disappear? (I have 3TB…
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I got this email "Please don't ignore: Your setup isn't complete" for my existing Dropbox account.
I recently received the email "Please don't ignore: Your setup isn't complete" I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play. Even so I went through the steps but each time I reclicked the link, it did not recognise the app (for my extra 250MB 😉) My…
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Can't change my Dropbox account email to a Gmail address
Hi, I am trying to change me email to a gmail address, but the dialog when pressing 'Update email' sets a red ring around the 'new email' entry field and just has a small red cross below it with no error message and can't go any further. Has anyone come across this (I am on the free tier) Thanks, Ken
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How can I access live chat for support?
where can i find the Live chat on my account??
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Lenovo Promotion Issue
I have purchased a new Lenovo Laptop in September 2021. During the initial windows installation, i was prompted for 100 GB dropbox storage for 1 year. Now after installation i am trying to claim 100 gbs but the account is reflecting only 2 gbs. Btw, i have created a new account of dropbox as per the instructions. Any help…
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Not receiving verification email, so I cannot share files
I've tried changing email, I've tried adding the contact, I've received the welcome to drop box email, but I cannot receive the verification email. I am trying to share a time sensitive file so if someone on the customer support team could reach out to me to resolve this issue it would be greatly appreciated. Pretty…
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Cookie settings - restricting live chat options
Hi there, Need some help. I have no idea what I have done, but somehow I have changed my cookie settings to prevent live chat. I have Chrome as a search engine and reset to default settings on all cookies. Not sure what to do. Please help. Thanks .
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"Email to Dropbox" is not available as an option in my settings
Hi all, had a search around of the net and was directed to this page; https://help.dropbox.com/create-upload/email-files-to-dropbox Trouble is that option doesn't exist. I've tried under the settings page clicking my avatar and checked settings/prefs for the admin console and the desktop app. Any ideas would be appreciated.
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I can't sign out from the app on my Mac.
I downloaded Dropbox for Mac and it never asked me to login. The files and folders it is showing there are different from the online account I am logged into. I've looked up how to logout on a Mac but I'm not seeing what the instruction say (Click the Dropbox icon in your taskbar .....Click your avatar). Dropbox is in my…
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Can't edit the email address associated with my account
Hi, im trying to edit my email account and get an error i do not understand and nothing is updated. help please... Thanx! Ronen
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Dropbox account disappeared after signing in with Gmail
When I first created my Dropbox account long ago I used my hotmail address. When I now try to log in Dropbox says that my e-mail is xxxx@gmail. com and my files are gone. What to do?
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How do I change the language of my mobile app?
Hi, please, how can I change language on my dropbox mobile app (iphone)? From the start the mobile app is in cyrillic. Of course I can change the language to English in Desktop/Web Dropbox, but on my mobile, there is no change. Even if I delete the cache in mobile app. Thank you!
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I have two accounts and didn't realize until recently - how can I contact support to resolve this?
I have two emails connected to one Dropbox however I seem to have been paying for two separate Dropbox accounts for years. I didn't realise until recently. I have tried every way possible to contact Dropbox but they don't seem to want to offer any support or even communication so I let one account laps in order that they…
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Can’t see my avatar or access my settings and profile
I have several Dropbox accounts. Most have the blue Dropbox avatar in the upper left corner, and my own profile and initials in the upper right corner. One account has a black Dropbox avatar, which I think means it is synching (which it is not, since I deleted the app on my computer so that it would stop). On this account…
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Endless loop when trying to use & connect both my personal & work account.
Here's the scenario. Mac OS Ventura, I have a Work Dropbox account & a Personal one. I connect these online while signed into my personal account easily enough. Go through the websites selective sync process for my personal account which changes the Personal Dropbox folder to the dropbox icon in Finder & in the dropdown…
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My premium account has been paid, but I have access to a Basic plan.
I am getting billed for a premium account but my access online is now the basic account and I have lost all members and files and some of my members have lost account as well. I need to talk to a live person. I have spoken to 2 people through the sales line but they can't help. They did confirm my account was in good…
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I have a free account and want to move and access my files from my second paid account
I've been using a free account for a long time. I recently signed up for a paid account, BUT, i did not use the upgrade option, i just signed up for a new paid account. Can't figure out how to move all the data to the new account. Can't even figure out how to open the new account. (The free account auto opens on start up-…
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Never received verification email
As others have had the same issue, so too am I not able to receive the verification email to verify my email address. I have tried the "resend email" numerous times as well as checked spam/junk, clutter, as well as deleted and All Mail options. I just don't get the email. I have put the no-reply@dropox address in the…
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I can't link my Apple ID to my existing Dropbox account.
I want to link my Apple id to my Dropbox account created by Apple id but found no way to do it. I have deleted my existing Dropbox account created by Apple id, but how can I link this Apple id to my existing Dropbox account?
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Created a new Dropbox account with the same email as my old one
Was adding new device but was not in the correct google account (have several). It actually let me set up a second Dropbox account using the same email and password as the old account. I am unable to connect to my old file structure and my previous plan due to this. And I need help fixing that.
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Updating billing address
Has anyone successfully changed their billing address in Dropbox? I have tried to change my billing address as I have moved and it will let me change the address but not the postcode. I contacted the chat facility and was told that the only way to change my postcode was to downgrade my account and then PAY AGAIN to…
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Change my email address without having access to email account used to create the Dropbox account.
I changed the linked email for my free Dropbox account and cannot access my old files. How do I recover them?
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How can I transfer the ownership of a Basic account?
Hello We have the Basic Plan, the owner has left and I need to remove them and reassign ownership. Any advice welcomed!