Account Settings

I need to change my email but I don't have access to it
Hello, I need your help with a serious issue, and I'm unsure how to resolve it. I created my account four years ago, and about a month ago, my email was suddenly suspended without any valid reason. Now, as I attempt to update my email, I’ve realized that I don’t remember my password since I haven’t used it in a long time.…
Windows 11 - Screenshots saving to dropbox but no longer to my screenshot folder after lappy crashed
Newbie here. My dearest tech gal friend Karen (BFF too genetic) who used to help me through these dilemmas passed during Covid but I do try to carry on as she taught me. Learning and searching and stretching my boundaries. Little over a week ago my 3 year old HP Envy hit be with that dreaded blue screen of death. I fought…
Add text saying "on" and "Off" to desktop app's preferences buttons
I have been seriously confused by the buttons on the "Preferences" menu and elsewhere. Nothing says whether the button that is a black dot on a white slide means on or what a white button on a black background means. There should be text that says "on" and "off" when the button dot is slid one way or the others.
I can't change the email address of my Dropbox account, as it's been accessed by someone else
The e-mail I used fod my Dropbox account was hacked and I no longer have access to it. I have tried to change the address in settings, but the system will not accept the new address. Every time I log on, Dropbox informs me that it can't access my e-mail address and I may lose my Dropbox account. I won't receive an e-mail…
My IP addresses are different than shown in my security page
i.p. addresses on my devices are different to the list of linked devices on my account I want to check which devices I have linked to dropbox account. In my account, I tapped the ‘i’ for info next to the devices listed to get the i.p address and noted them down. I checked the ip address on all my actual devices and none of…
I cannot get both my personal and Business accounts to show up in Windows file explorer
Have just purchased two new machines and am being driven nutts by Dropbox. I have a business and a personal account. On my prior machines both appeared in File Explorer. With them linked or unlinked, I can only get one to appear. HAve Dropbox seriously removed this feature? If not, how can I get both to appear?
I am not able to receive the 6 digit code in my email
Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam folder. I've verified my address is correct. I have also verified that the email address can receive mails from other sources. I can…
Verifying email not working. It won't let me share content.
I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified. What can I do? I can't even chat with support because it says I have to verify my email address.
Issue when trying to login to an account that was recently deleted and re-created
Hello, We have created a dropbox account with an adress email. We have deleted this account because we thought we made an error with the set up. We are trying to recreate a dropbox account with the same email adress. Dropbox tells me that they are happy to see me back, we put the password but then nothing happens. Nothing…
I can't find how to set the default setting for shared links to view-only instead of edit.
I use a Macbook with Sequoia OS I share a lot os link with clients. Usually I copy the link right clicking the folder in the Finder App, the choosing copy link. By default this link is CAN EDIT. I want to set the default to VIEW ONLY. Couldn't find how to.
I need to access my Dropbox account, but the one-time code is sent to an inaccessible email.
I have been trying to login to my dropbox account but the one time code is being sent to an email which has now been disabled. How can I resolve this issue?
Which Dropbox icon do I need to click on to access my account settings on Windows?
I wish to change some settings. When I click on either the dropbox icon (either right click or left click, I expect to see some dialog box where I can changes settings. Instead I see Windows explorer showing the cache directory of the applications. How can I get to the dropbox settings dialog box if I cannot access it this…
It's impossible to access my account due to the verification not being received.
I've had some Dropbox accounts and recently I've tried to acess them but I'm facing problems trying to do this, because the verification emails are not being sent, I don't know why.. I need an answer or instructions.. my Gmail accounts are working normally, I guess the problem is your server.
My account has been taken over and I need help
My account was hacked this morning. I received an email stating that my email was changed. All of the files are gone and I am no longer dropbox plus - downgraded to basic. Please please please DROPBOX help me - I use dropbox for my business and all of my business files are now deleted off of my account and off of my…
I lost access to 2FA and none of the help resources are helping.
Lost access to 2FA with new computers and phones over the years so I cannot sign in and install dropbox on my new computer. You know what's frustrating? I have to sign into my dropbox account to post in this forum...but since I don't have accesss to 2FA...then the support bot can't help, nor can I get help anywhere. So…
Always have the option to automatically upload videos with camera uploads selected.
Please automatically upload videos from camera roll to Dropbox. Videos can be more precious than photos to users and this feature being optional with no prompt or notification to warn as such can cause great distress if missed. Most other platforms have this done automatically so users do not think to double check this…
I need help accessing my Dropbox account, since I no longer have access to the email.
Hi Guys, I had an old account user with Drpbox (since 2010)! In this year i have changed my ISP from Fastweb to Vodafone. My fastweb mail (the Dropbox user account) it's EXPIRED!!! In addition, So that I don't miss anything, i have changed my phone and i can't do the recovery hardware procedure! So i have lost my spaces!…
I'm not receiving the password reset email. What can I do?
Hi, can't recover my other (older) account, which is obviously associated to another mail. I tried to get a mail to create a new password but I didn't find anything in the "inbox" and "spam" folder. I've tried many times (I waited 24 hours because I tried too many times, but the situation is the same) Thank you for your…
I can't verify my email address to share a folder
I have used Dropbox previously with no issues at another company. I have bought the basic plan and advised by dropbox support. When I go to share the folder, its says I need to verify my email first. I click on the verify link and it takes me back to the folder but I still can't share the folder! Please help!
Unable to change the name of a device
I am unable to change the name of a device (an iPad) that appears in the online Security panel of my account. On the iPad I delinked the device from my Dropbox account, then confirmed that it disappeared from the device list in the online Security panel. Then on the iPad I changed the device name using the prescribed…
Transfering ownership of a family plan?
Hi We have a family plan and the family manager is no longer able to continue in that role for serious health reasons. What we need to do is transfer ownership so that one of the other members within the family plan can take over the role of manager and become responsible for future payments when they are due. Is there a…
Email is no longer in use so I can't access my account due to security code.
Dear Dropbox community I recently changed my phone& when I tried to log onto the Dropbox app on the new phone it asked me to input a code that was sent to an email I no longer use. My Dropbox account was created 15+ years ago with this email but in the meantime the domain ceased to exist so I can't access this email inbox…
Under Dropbox "Your activity" on my Mac, hidden synced files appear temporarily then disappear
Under Dropbox "Your activity" on my Mac, when a normally "hidden" file is synchronized (e.g. files in a "dot" folder, like .syncfolder), it appears briefly in the "TODAY" section, then disappears. Is there any way to always show all files synced, including "hidden" files? I can't recall when this started happening,…
I lost my phone, therefore I can't log into my old Dropbox account
hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or linked device. but i didnt received any code on my email and i told you i lost my phone plzz help
Confused about my account email and access on desktop
I've been using Dropbox for years through one email address. I recently closed the business connected to this email so (I thought) I changed the email associated with my Dropbox to a new address. Now I am only able to access my files and folders if I login to Dropbox on a browser. I want to be able to access the files, as…
Stop all "Activity in shared folders (weekly digest)" emails for all members/team
As an admin, i need to turn off the "Activity in shared folders (weekly digest)" emails. I know, as a user, my team can do this (Account > Notifications > deselect "Activity in shared folders (weekly digest)") I need to do it as an admin for the whole team/company. Is there any way?
Can I use an email forwarded for 'Email to Dropbox' feature for attachments?
I've enabled the email to dropbox feature and can receive emails to long email address supplied. I've tried setting up a shorter email on my custom domain to auto forward to the long address but it never seems to receive the attachments. Is there a limitation to this? I would rather share a shorter more memorable email…
Is the "Admin Console" a feature for paid plans?
I am the owner of a (free plan) Dropbox folder that is shared with others. I do not seem to have an 'admin console' on after the log in page. Is the admin console available for paid plans only?
How can we speak to someone at Dropbox?
How do we get to speak to a live human being at Dropbox?

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