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What is the best way to migrate content from Dropbox Basic to Dropbox Plus, using the desktop app?
Hello , Can anyone give me the perfect instructions on how to best migrate from Basic to Plus? Note : My Basic and Plus don't have the same email addres, so they are different accounts but on the same Drive D. I currently have two Dropbox entries on my D drive: for convenience, let's say Dropbox Basic and Dropbox Plus. I…
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Why does the Dropbox desktop app hijack my screenshots?
How to stop dropbox from taking my screenshots. The solutions privided do not work. There is no way to get the app to load on a mac. Opening the dropbox icon, which is supposed to open the app just opens the folder. The App never opens so the preferences section is never available to fix this screenshot hijacking issue.…
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I can't use my university email address to create a Dropbox account.
Recently, I need to use my university email to creat an account, but the system shows it is not allowed. So how can I solve this problem to get an account based on my Asu.edu Email?
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How does someone send me emails coming from no-reply@dropbox.com?
Questions about receiving an email "via dropbox" with a sender ID of no-reply@dropbox.com. I received an email with a current "send" date and time with instructions to open a pdf document, delivered with this email. It required a sign-in and password from my email account to see the document. The strange part is the…
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App on phone has files, but app on laptop has only recent files
Application Affected (Dropbox app phone and laptop.) Device (iphone 16e, ASUS Sonic master and ACER TravelMate.) Operating System/Browser (if using the web) (Windows 11, ) Dropbox App Version (if using the app) (454.2.2 - I have Dropbox Plus on my phone and it was synced to my ASUS laptop but it shows as basic now on that…
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I would like the number for Dropbox support
I would like the number for Dropbox support
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Issue with connecting an additional machine to my account
Somethings not right. I have a free plan which allows me to sync on 3 computers however when I attempt to add a second machine I get a message I have to sign out of one of them. See attched. At this juncture I am only connected to 1 computer and want to add a second. Why would I at this point have to sign out of one of…
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I changed my e-mail address and now the Dropbox desktop app doesn't sync anymore
Device Macbook Pro, Apple M1 Pro, 16GB Operating System/Browser (if using the web) macOS Sequoia 15.7.3 (24G419) Dropbox App Version (if using the app) Syncing Status Question or Issue I remember getting a message saying that it cannot store the file. It asked me to check the internet connection, but that worked fine.
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I deleted my email, and now I have trouble accessing my Dropbox account.
Hello. Im looking for help. I cant access to my dropbox accout. I delated my gmail account long time ago. [email removed as per Community Guidelines] But my icloud account is register as the same email [email removed as per Community Guidelines], and I have access to my icloud account. Is there any chances to enter my…
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Selective sync is misleading and has led to my company not using Dropbox properly 😠
My company's Dropbox is quite large and obviously it would be undesirable to sync its entire contents locally. Yet during Dropbox login, you are told that your hard-drive does not have enough space, leading you to think that you should use selective sync to minimize what folders get synced. Moreover, this same idea is…
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What's with all the pop up messages?
i am a paying user and the amount of freaking popups every single time i login is ridiculous.. who thinks that people want this many popups? its like some kind of piracy movie website.. what terrible design, PLEASE REMOVE ALL THE POPUPS PLEASE REMOVE ALL THE POPUPS
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Is it possible to have multiple Dropbox Professional accounts on the desktop app?
It is allow to link a professional and personal account. It would be amazing to have two (or more) business accounts on the desktop.
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I can't find my linked devices on my account
Question or Issue I received a new phone and can't get into DB because it says I have to unlink some devices. I can't find where my devices are set up and I have been using DB on my old phone. I did uninstall the DB on my old phone. As far as I know I only have DB on my computer (I have another older computer) and phone.…
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Can I sync two Family accounts on the same hard drive?
Dropbox Plan Family Payment Method Card How did you upgrade? website Question or Issue I already have access to two Family Plans, each with different logins. Can I have two Family Plans & have those files on my desktop hard drive. Now I have one plan on my hard drive, but I only access the second plan on dropbox website.
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Please allow us to link multiple Business accounts to the Desktop App
I am a freelance motion designer and have run into this issue way too often. I have my own Business account that I use for my freelance business, but whenever I need to be integrated into another agency's company ecosystem, Dropbox does not allow me to sign into their Business profile while staying logged into my own…
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Cannot use my free Basic account with 3 devices, only 2 - why?
I use 2 macs and an iphone. Latest OS's The free version only works on only 2 devices instead of 3 Any solutions to this issue? Thanks
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Dropbox App on Windows 11 has a battery leaking issue.
Dropbox App on Windows 11 has a battery leaking issue. Checking battery usage on the control panel, Dropbox App ranked the highest. Unlike desktops, laptop users are sensitive to the battery life. I think the issue should be fixed.
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I need help accessing my Dropbox account. No access to email, so I can't receive the security code.
Subject: Urgent Account Recovery Request – Lost Gmail Access Hello Dropbox Support, My Dropbox account is registered under the email address [email removed as per Community Guidelines]. I have lost access to this Gmail account and cannot receive verification codes. I attempted the recovery form multiple times, but it now…
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Can't access account under deleted email
Hi, I had made a dropbox account in 2015 or 2016 under a now deleted email address that I no longer have access to. I can sign into the account, but cannot get past as it asks for a password reset, or sign-in code.. something of the sort. The point is, whatever it sends to the email, it is deleted and I cannot retrieve…
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How can I unlink my paired accounts and remove the personal from my computer?
I really feel like this should be incredibly simple and clear but I'm not getting it! On my work PC I have 2 dropbox accounts synced (my personal and my work account) . I want to fully remove my personal dropbox from the PC without deleting the files of course. I cannot find anything on the windows dropbox app that says…
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Not receiving the 6-digit security code so I can't access my account.
I'm trying to log in to my computer, but I never receive the confirmation code, even after waiting several minutes. It's not in my spam or junk mail folder, and I've added no-reply@dropbox.com to my contacts, but I'm still not receiving the code. Could you please help me recover my account? I'm very worried.
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Why am I not receiving a verification code to my email anymore when trying to log in?
Hi! When logging in to the website, it used to send a verification code to my email. Now it only prompts the Dropbox app to authenticate log in, or via sms. It used to send to email but now I don't see it an an option. How to i add using email as login authentication option? Why does dropbox send send to the Dropbox app…
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How can I open Dropbox settings when the taskbar icon isn't showing?
The Dropbox taskbar button has disappeared recently (Win11 Pro), DB is running (syncing ok, processes running in task manager) and all icons are set to show in the taskbar so it's not a taskbar config issue. The only solution I've found suggested to this (other than the basic 'check your taskbar settings one) is…
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Find DBID on Local PC
Application Affected My own app Device Windows 11 VM Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Latest Question or Issue We have an app that uses the Dropbox API quite significantly. The user must signin to our app using the Dropbox API and our own login code. It's…
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My account has disappeared. Please help me!
All my files and subscription information has vanished and Dropbox keeps asking me to subscribe like a new user. I've used it for years...Can anyone help me get back to my account please?
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Dropbox automatically open when booting Windows, even when the setting is disabled.
Question or Issue Had to do a clean reinstall of Win11, then added Dropbox. Changed the settings not to load at startup. I prefer to manually sync. But when I return to computer in the morning, I see Dropbox is loaded on the machine and I am logged in. Is there a way to make sure that Dropbox only runs when I decide to use…
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Can I renew my personal Dropbox account 10 days earlier?
My annual individual professional plan is set to renew on 11/30/25, however, I would like to have the renewal charge post earlier in the month than Nov 30, for example, ideally have the charge post on November 21 plus or minus a day. How can I make this happen in the account (I can't find any way to do it)? If not, is…
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Trying to edit/change my personal email (in settings) but it says my email is not valid
Question or Issue trying to edit/change my personal email (in settings) but it says my email is not valid
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Devices listed show only 2 devices. How do I find and remove 3rd device?
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I was signed out of my Dropbox account, but now I no longer have access to the email address.
i was sent photos via a dropbox link to my current email address, and as i went to open the email i unintentionally logged out of my dropbox account that was linked with my old college email. the email is no longer active, even if i had the password the email does not exists but i just never logged out of it or synced the…