Account Settings

How can I reset the 2 factor authentication on my Dropbox account?
how to reset 2fa
I am unable to update my email address because the link from Dropbox does not arrive.
Hi...I am trying to update my account email..I am successful until the verification email to my new email address does not come through to my new email inbox or junk to complete verification....it also says "send again"......I have tried both many times....In my account settings it has the new email and says "pending…
Can I merge a paid and free Dropbox account?
I use Dropbox for my work. I hope you can help me join my two Dropbox accounts. By mistake, a long time ago, I created 2 Dropbox accounts. On the 2nd of February, I paid $184 for an international Dropbox I have another Dropbox account which is linked to another email, and I am getting reminders that I need to pay or some…
Not getting verification emails to add secondary email to my Dropbox account.
Device Mac Mini M2 Operating System/Browser (if using the web) Tahoe 26.3.1 Dropbox App Version (if using the app) Dropbox Plan Plus Question or Issue I've tried on a couple different browsers (Chrome, Safari) and I do not get verification emails to add a secondary email to my account. I've checked Microsoft's Quarantine…
Conflicted copy when exporting from Adobe Premiere
I reported this issue 2 years ago. Every time I export a movie from premiere, dropbox creates a conflicted copy. I reported this bug 2 years ago and it hasn't been solved. My workaround is to pause dropbox everytime I'm about to export and then resume it. Not ideal
Storage Usage Quota Enforced by Dropbox for Desktop
We would like a (business-focused?) option where we can set a maximum percentage of free disk storage that the Dropbox app is able to use on-disk —ideally to be set within the Dropbox Admin Console and apply to all accounts, though with exceptions available, similar to how the "Storage limit per member" & associated…
Member of multiple teams
On many occasions I have needed to add people to a team account, only to find they are already in another team. Allow people to be part of multiple teams and allow them all to be synchronised locally.
How can I get people to access an account, and to edit a file on my account?
I'm brand new here and looking to do something very basic and simple. But have no clue what I am doing. I'm with a group called NAPS (Nebraska Association of Nebraska Santas). Yes a group of about 30 Santas. It's just a social club. We get together once a month, have meal and talk about Santa stuff. I'm looking to set…
Default should not be "Remove Local Files"
Most recent Windows desktop update allows users to have files only on the cloud (saving local disk space). Problem is by DEFAULT, the update REMOVES all files locally WITHOUT WARNING (i.e. must have internet access to get to them)! For me, this defeats the reason I use DropBox in the first place, and I could just use the…
I think it'd be great to be able to connect multiple team and personal accounts in the desktop app.
Hi Dropbox team — I’m posting this as both a long-time Dropbox user and a business owner. Today, the Dropbox desktop app only allows seamless use of one Business (Teams) account (plus optionally one Personal account). This creates a major problem for users who legitimately operate across multiple organizations. Real-world…
Dropbox Community rank notifications
I have my dropbox community notifications set up the way I want them - except that there does not seem to be an option to turn on/off emails telling me "You have earned a new rank in The Dropbox Community!". There is an unsubscribe button at the bottom of the email but it just takes me to My Settings: | The Dropbox…
All of my files are trying to sync on v241.4.4853 - my sync settings don't work.
24144853 seems unstable, app wants to synchronize all files, and sync preferences does not work properly
Dropbox not syncing to Apple folders (Desktop, Documents, Downloads)
Device MacBook Air M4 Operating System/Browser (if using the web) Sequoia, Tahoe Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Family Question or Issue My files are on Dropbox online. I now need to download them to my Mac (I've tried this on both a Tahoe and a Sequoia machine). Although the Mac already has…
My 2FA authenticator app has been deleted. How can I recover access to my old account?
I stopped using Dropbox about a year ago, and when I recently tried to log back in, it asked for a 2FA code from an authenticator app that I had already deleted. Is there any way for me to recover access to my old account?
Unlink Dropbox app version 2.3.5.10 from Android handset
Hello, I have an old android handset - HTC- One with Dropbox app version 2.3.5.10. I am unable to unlink device from Dropbox. A message occurs Error: ' you must be online to unlink. Check your connection or try again'. However, I am connected to WiFi. I can access the website on my other devices laptop and mobile, but the…
My files aren't syncing. Is my app connected to the right account?
I am a new employee to a company. The previous employee had a dropbox acct on the same computer that I use, however my files are not syncing with the other team members for the company. When I open preferences below is the dropbox folder location which is that of the previous employee. How can I resolve this issue?
How can I keep the same number of licenses, and remove the old member?
We have a set number of licenses for a Team. We have had somebody leave and also now have a replacement. Their email addresses are different. What would be the best way for me to keep the same number of licenses and make the needful changes such that I can remove the old one and add the new joinee?
How can I unlink a Dropbox Business account if I can no longer access this work account?
Good morning, I am using the Dropbox Desktop app and I would like to link my new Business Dropbox. Unfortunately, my previous' employers business Dropbox is still linked, but I can no longer sign in to this account to unlink it. Is there a work around that does not require me to sign in to my old business dropbox? Thank…
Trying to sign into the app with my Plus account, but it keeps redirecting me to a Basic account.
I'm setting up a new-to-me iMac 24", 2021, M1 chip, which came pre-loaded w/ Tahoe 26.2. I'm trying to install DB on it, and bring over all the files from my DB Plus plan, which has resided on several older Macs for decades. I've DL'ed DB app numerous times now, but it keeps insisting on setting me up with a new Basic…
I changed my email address for Dropbox, but got a trial for DocSend Advanced Data Rooms.
After changing my Dropbox account email address, I received multiple emails from mailto:support@docsend.com wanting me to confirm my new email account address. As all looked legit, I did click on the link. Now I am supposedly signed up for (without putting in any credit card information) a free trial of the "Advanced Data…
How to use more than one Dropbox account on a single computer?
Quick question — is it possible to run two Dropbox accounts on the same computer without constantly signing out or making separate user accounts? I’m not super technical, just want personal + work available without cluttering my disk — what do people actually do?
Dropbox got disconnected after email password change.
Question or Issue Dropbox got disconnected after email password change.
Don't Always Entice Logging In/Signing Up
I realize you are in this business to get users. However, there's a time and a place -- and at the TOP of MY pages, is NOT the place. I am paying to put files here for people to access and my users do not need to be members or, if they are members, they do not need to sign in. Having them be logged in is a complication. SO…
Automatic Sync Preferences based on modified
Dropbox to allow a setting in the Preferences > Sync where a user can nominate a modified file date in the past (i.e 30, 60 or 90 days) where if the file modified date exceeds this. the files get automatically removed from the persons device allowing people to manage hard drive space more efficiently. Where the no files…
Unable to log into Dropbox App. "Previous sign in interrupted. Please try again"
-
My phone was lost and I don't have a security code. Help with account recovery.
-
The dark mode for Dropbox resets on my macOS desktop app whenever I restart my device.
Hello Dropbox people. I see the setting is now in the Mac App but it doesn't work until you open the settings. So this means if you reboot your computer, or quit and restart DropBox, it goes back to using the light theme even if you picked dark. It's kind of annoying to have to go into settings each time to fix this.
Dropbox icon opens Finder instead of app preferences on macOS Sonoma 14 M2
Hello, Everytime I try to open the desktop app to access my preferences the icon just opens Finder. I have read other message board posts about this issue and restarting the computer did not resolve the problem. Any assistance would be appreciated.
I can't find the Preferences for the Dropbox desktop application
I had drop box set up on my laptop months ago, the subscription lapsed and I decided not to renew because I just couldn't wrap my head around how it worked and to go with Google One. But that is not available in my country so I am back to Drop Box. I signed up to a plan, but used a different google sign in to the previous…
Dropbox is showing that I use 4 devices, but one device is shown twice.
I've just set up a new device, and now Dropbox is not letting me sign in to my regular device because it says I am connected to 4 devices. In fact it's only 3, and Dropbox is showing one device twice.

Account Settings

Discussion List