Account Settings

Cannot use my free Basic account with 3 devices, only 2 - why?
I use 2 macs and an iphone. Latest OS's The free version only works on only 2 devices instead of 3 Any solutions to this issue? Thanks
Dropbox App on Windows 11 has a battery leaking issue.
Dropbox App on Windows 11 has a battery leaking issue. Checking battery usage on the control panel, Dropbox App ranked the highest. Unlike desktops, laptop users are sensitive to the battery life. I think the issue should be fixed.
I need help accessing my Dropbox account. No access to email, so I can't receive the security code.
Subject: Urgent Account Recovery Request – Lost Gmail Access Hello Dropbox Support, My Dropbox account is registered under the email address [email removed as per Community Guidelines]. I have lost access to this Gmail account and cannot receive verification codes. I attempted the recovery form multiple times, but it now…
Can't access account under deleted email
Hi, I had made a dropbox account in 2015 or 2016 under a now deleted email address that I no longer have access to. I can sign into the account, but cannot get past as it asks for a password reset, or sign-in code.. something of the sort. The point is, whatever it sends to the email, it is deleted and I cannot retrieve…
How can I unlink my paired accounts and remove the personal from my computer?
I really feel like this should be incredibly simple and clear but I'm not getting it! On my work PC I have 2 dropbox accounts synced (my personal and my work account) . I want to fully remove my personal dropbox from the PC without deleting the files of course. I cannot find anything on the windows dropbox app that says…
Not receiving the 6-digit security code so I can't access my account.
I'm trying to log in to my computer, but I never receive the confirmation code, even after waiting several minutes. It's not in my spam or junk mail folder, and I've added no-reply@dropbox.com to my contacts, but I'm still not receiving the code. Could you please help me recover my account? I'm very worried.
Why am I not receiving a verification code to my email anymore when trying to log in?
Hi! When logging in to the website, it used to send a verification code to my email. Now it only prompts the Dropbox app to authenticate log in, or via sms. It used to send to email but now I don't see it an an option. How to i add using email as login authentication option? Why does dropbox send send to the Dropbox app…
How can I open Dropbox settings when the taskbar icon isn't showing?
The Dropbox taskbar button has disappeared recently (Win11 Pro), DB is running (syncing ok, processes running in task manager) and all icons are set to show in the taskbar so it's not a taskbar config issue. The only solution I've found suggested to this (other than the basic 'check your taskbar settings one) is…
Find DBID on Local PC
Application Affected My own app Device Windows 11 VM Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Latest Question or Issue We have an app that uses the Dropbox API quite significantly. The user must signin to our app using the Dropbox API and our own login code. It's…
My account has disappeared. Please help me!
All my files and subscription information has vanished and Dropbox keeps asking me to subscribe like a new user. I've used it for years...Can anyone help me get back to my account please?
Dropbox starts up when booting Windows, even when disabled in the preferences.
Question or Issue Had to do a clean reinstall of Win11, then added Dropbox. Changed the settings not to load at startup. I prefer to manually sync. But when I return to computer in the morning, I see Dropbox is loaded on the machine and I am logged in. Is there a way to make sure that Dropbox only runs when I decide to use…
Can I renew my personal Dropbox account 10 days earlier?
My annual individual professional plan is set to renew on 11/30/25, however, I would like to have the renewal charge post earlier in the month than Nov 30, for example, ideally have the charge post on November 21 plus or minus a day. How can I make this happen in the account (I can't find any way to do it)? If not, is…
Trying to edit/change my personal email (in settings) but it says my email is not valid
Question or Issue trying to edit/change my personal email (in settings) but it says my email is not valid
Devices listed show only 2 devices. How do I find and remove 3rd device?
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I was signed out of my Dropbox account, but now I no longer have access to the email address.
i was sent photos via a dropbox link to my current email address, and as i went to open the email i unintentionally logged out of my dropbox account that was linked with my old college email. the email is no longer active, even if i had the password the email does not exists but i just never logged out of it or synced the…
I accidentally put the wrong date of birth on my Dropbox account. How can I fix this?
I have added the wrong date of birth and I want to fix it. I was trying to sign up for a family plan, and I entered the wrong date of birth. its urgent. i have been try to fix it but i can't. i was confused how it can fix. it's must done fast because it depends to my work. can somebody help me?
I get an "email taken" error for an email address that's no longer linked to a Dropbox account.
Device Acer Swift X Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Dropbox Plan Basic I intend to change my email address soon, but couldn't find how to do it, so I created a new Dropbox for the new email [...]. Intending…
How many devices on Dropbox Simple (500gb plan)?
I notice Dropbox now has a Simple Plan in selected countries which gives 500gb storage for £5.99 per month but needs to be paid via a Google Play or Apple subscription, but I cannot find out anywhere how many devices it can be installed on? Can anyone that has this plan let me know if there is a device limit and if so what…
How to change email?
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Error when trying to receive a text message code for 2FA
Question or Issue I logged out of my Dropbox work account, to log into my personal account. After doing this, I tried to re-log back into Dropbox work account. I received the message to do the 6-digit authenticator code. Unfortunately, I cannot do that since my phone was recently replaced and I failed to reload…
How to change the payment method for my subscription?
I cannot see ANYWHERE in my Profile or Settings, (or in FAQs), where I can change the card that my annual subscription is being charged to. Where can I do this, can someone tell me please?
Impossible to get rid of the Dropbox desktop app from the startup.
It is impossible to prevent Dropbox from starting up uninvited. Preferences don't do what they should, editing registry , disabling in start-up...etc A very intrusive and annoying behaviour - if it is not fixed within a short period of time I will uninstall and stop using Dropbox. There are other solutions (Googledrive,…
How can I move my Dropbox folder to another ****** drive?
I need to move Dropbox from my C to my D Drive because my C Drive is running out of space. I looked up the instructions on the Help pages, but they are absolutely worthless. They say that I need to click on my initials or avatar after opening up Dropbox on my computer, but I looked in the lower left corner and there are no…
How can I change the email address for receiving invoices?
Good evening, I need to change the email address for receiving invoices. The current email address is [removed] should be replaced with [removed] Please let me know quickly Regards Arcangela [removed] [personal info removed per the Dropbox Community Guidelines]
I'm being asked for a verification code every time I try to update my obsolete email address.
Hi everyone, I'm hoping someone can help me with a frustrating issue I've been dealing with for three months. The Problem: About three months ago, I made the mistake of deleting the Gmail account that my Dropbox is linked to. Now I'm stuck in a catch-22 situation: * I'm still logged into Dropbox on one computer through the…
Date formatting using alpha-numeric format.
Your date formatting options are not up to ****** by only offering the numeric date formatting. In Europe and the rest of the world, the alpha-numeric date formatting option is offered in most software platforms. I am hoping that a progressive company like Dropbox can make that improvement to their software and offer the…
Error 500 when trying to delete account
Hi, I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ? Best regard, B
Non-resident passkey and U2F
I see dropbox has added resident passkey support for security tokens, however I cannot see any way to add a non-resident key to save valuable slot space on security tokens where entering a username/email first isn't an issue. Google have done the same, but with their setup, if the token slots are full, they fall back to…
Feedback about not being able to link two Business accounts.
Hi, currently we can only join one single team in Dropbox (in the app, to have our personnal 2Tb folder, PLUS a buisness/team folder from client A for example that pays for 40Tb.) If we work for client B who pays DB for 25 TB, we cannot join this team, we cannot as a team make use of these 25TB we pay for, as we're already…
How to change my account's email address?
Dropbox Plan Plus. Are you a Team Member or Admin? N/A Do you have access to the email linked to the account? No Are there any devices connected to your Dropbox account? Cellphone only. Question or Issue I would like to change the email address to a current email address. The one presently on the account is not in use.

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